Jesse Owens

Hi Devon-

Thanks for the excellent question, and thanks for using the Post and Page Builder Plugin.

I have to say I’ve never seen this issue before, it’s really quite strange. The duplicate blocks look practically identical, except that the second “copy” has some evidence that those blocks were edited using the WordPress “Gutenberg” Editor- the second group is surrounded by Gutenberg-style HTML comments. Do you recall switching between the two editors when you were working on this page?

One thing you might be able to do to troubleshoot is to switch over to the Text Editor tab. If my suspicion is right, you’ll be able to see the code for your duplicate blocks.

Use the Ctrl-F (Cmd-F on Mac) to search for the first Gutenberg-style comment, <!-- wp:column {"width":"100%"} -->
If you can find the line that contains that text, delete that and everything below it.

Another possible way to troubleshoot is to browse the Revision History. Look for the revisions in your Publish box. Browsing through these, you may be able to find a revision from before the duplication.

Hi Mike-

Thanks for the reply, sorry about that snag.

I took a closer look, and I spotted the problem- that top row is missing some of the necessary markup for those controls to appear. I can’t say for sure how that happened, but here’s how you can fix it.

Switch over to the Text editor tab so you can examine the code, and look at the top few lines (you can ignore or delete the extra code that appears above this):

We need to add a Row and Column to the block. Update those lines to include these two extra div tags:

Hi Jim-

Thanks for the excellent question, and thanks for choosing the Crio WordPress SuperTheme.

We don’t have a control to change the background’s position specifically on mobile devices, but that’s a great idea for a new feature and I’ll forward that to the theme developers.

You can still accomplish this with a little Custom CSS. Navigate to Customize > CSS/JS Editor, and paste this line into your CSS Code

@media only screen and (max-width: 620px) {
    #jarallax-container-0 > div { background-position: top left !important; }
}

The code above uses a non-standard “breakpoint” at 620px, but that’s the screen size I found to be the best for when your face starts getting cut off.

Hi Mike-

Thanks for the great question, and thanks for using the Post and Page Builder plugin for WordPress.

It looks like what’s going on here is that you’re using that image as both the background, and content, for that top block. The background stretches out the full width because backgrounds automatically resize according to the size of the container, but the image is not.

You can see this on the front-end if you look very carefully at the left and right sides. I’d recommend removing the image in the content, and swapping out the background.

First, remove the image with the X button. Then, you’ll need to use the height controls to show the entire background image. Finally, replace the background using the gray-colored Edit Section menu. Here’s a short animation of the process:

Hi Susan-

Thanks for the great question, and thanks for choosing one of BoldGrid’s Platinum WordPress Hosting partners.

Right now, we’re not aware of any conflicts with the Divi Theme, Divi Builder, and BoldGrid’s plugins, but it is possible. When you say, “nothing would work,” can you provide some more detail? Did you see an error message, or can you describe the behavior you saw?

That being said, if you prefer using the Divi builder and theme, you may not need some of BoldGrid’s plugins. For example, you can still use Total Upkeep for backups and BoldGrid Easy SEO, but you won’t need to use the Post and Page Builder or BoldGrid Inspirations.

Hi Kevin-

Thanks for the great question! You don’t actually need a plugin to accomplish this.

You can make any link “callable” by using a tel: link. Instead of using https:// in your link, simply use tel instead, like so:

tel:777-555-1234

That will result in a link that will open your user’s default “Phone” application and place a call to that number. Here’s an example: Click Here to Call a fake number.

Hi Christina-

Thanks for the great question, and thanks for purchasing the Crio WordPress Theme for Buisness! This is a public forum, so I edited your question to remove the personal details.

You can use your license on unlimited sites within the same business, and it sounds like all of your boss’s sites fit under that category. Because the Connect Key can be used to make purchases, like stock images from the BoldGrid Connect library, you shouldn’t use the same key with sites that you’ll be delivering to a client.

It sounds like the site that you’re working on needs to have its Connect Key updated to the one associated with the Crio purchase, which you can find in your boss’s BoldGrid Central account. Once you’ve found the connect key, navigate to Settings > BoldGrid Connect and click on Click here to change your Connect Key.

The other possibility is that you need to install the Crio Premium extension plugin. Click here to download the plugin. Once you’ve downloaded the .zip file, navigate to Plugins > Add New > Upload Plugin and upload the entire zip file there.

Hi George-

Thanks for reaching out, and thanks for using the Post and Page Builder plugin for WordPress.

You can find the Read More tag in the editor controls. It appears like two solid bars with a dashed line in between them:

Once it’s been inserted, if it didn’t land where you need it, you can use the directional control to move it up and down your post:

Hi Winnifred-

I wanted to let you know that the latest update to Sprout Invoices has resolved these errors, so you shouldn’t be seeing them in your Dashboard any more.

Please let us know if you have any more questions, we’re happy to help.

Hi Davon-

Thanks for reaching out, and thanks for using the Post and Page Builder for WordPress.

As far as I can tell from looking at it, that calendar should be there in the Edit Page editor you mentioned. The calendar itself is a Widget, and it looks like it’s been inserted using a Shortcode into the top of that page’s content.

If you don’t see it when you edit the page, one thing you can try is to switch over to the Text Editor tab and use the Ctrl-F shortcut (Cmd-F on a mac) to search for the text wp_calendar. Once you find it, delete the entire shortcode including the brackets: [boldgrid_component type="wp-calendar"].

Hello-

Thanks for the report! This definitely looks like a bug in the Post and Page Builder.

I was able to find a quick and easy workaround for you to get access to all of your blocks, if you have a minute to watch:

Basically the bug is in the scroll detection, so if you change the size of your browser window, you’ll be able to see all of the blocks appear. After you do this once on each post or page, they’ll all show up from then on.

Hi Yvette-

Nice work finding a workaround! That info might actually help us narrow down the issue, thanks for that.

Hi Kroy-

Needless to say, I’m a little biased toward Crio, but I’ll try to give you the best advice I can.

We describe Crio as a “SuperTheme.” What we mean by that is that we created it to be the most customizable, flexible theme available on the market today. You can use its advanced features to create just about any kind of website design you want. However, it may take some work on your part to achieve the look you’re going for.

Themeforest (for the most part) tends to focus on themes designed for a specific niche, like a “newspaper” design as you’ve picked out. That means that a theme you pick out from there may be faster or easier to set up to accomplish your goals, especially for folks who are new to WordPress website development, like you describe yourself. It’s very likely a more “out-of-the-box” experience than Crio would be.

There are some other factors to consider as well.

Crio’s core open-source version is available for free on the WordPress.org repo, while ThemeForest themes are proprietary. That means:

• If you choose Crio, you’ll always be able to get the latest updates to the theme, regardless of whether you keep your subscription after it expires.
• If you choose a ThemeForest theme, updates are tied to your subscription, so you won’t have access to updates if your subscription ever expires.
• Updates can include things like bugfixes to work with new versions of WordPress, fixes for security vulnerabilities, and even new features.

Also, please note that the link you mentioned is not a WordPress theme, but an HTML template. That means it might be a little more familiar to you as a self-described “90’s desktop” developer, but in the long run will be more difficult to maintain and update with fresh content.

Hopefully this gives you a better understanding of the choices, Kroy! In the end, you’ll need to decide what best suits your needs, and there are definite pros and cons to both. Please let us know if we can help you out further, we’re happy to help!

Hello Lee-

Thanks for reaching out! In the Evolv theme that you’re using, the header area widths are hard-coded, but you can fix this with a little bit of custom CSS and JavaScript code. If you’re interested in getting full control over your header styles without using any code, I recommend checking out our newest theme, the Crio WordPress SuperTheme.

First, in order to get your menu to line up vertically with your logo, you’ll need one line of Custom CSS. Navigate to Customize > Advanced > Custom JS & CSS and paste this line into your Custom Theme CSS:

nav#site-navigation { margin-top: 21px; }

21 pixels will match the margin on your logo.

Next, to adjust the widths, you’ll use the Custom Theme JS field to add two lines of JavaScript:

jQuery('div.header-6.col-md-6').removeClass('col-md-6').addClass('col-md-4');
jQuery('div.header-7.col-md-6').removeClass('col-md-6').addClass('col-md-8');

Glad to hear it Lew! Let us know if you have any more questions, we’re happy to help.

Hi Klaus-

Thanks for reaching out! We’ll be happy to help you get that search button fixed.

Generally speaking, this is happening due to a style in the Astra theme that you’re using, but you can use a little bit of Custom CSS to fix it. Navigate to Customize > Additional CSS and add this line:

form.woocommerce-product-search button { width: 200px; }

Thanks Joe, it’s greatly appreciated!

Hi Kroy-

Just to be sure I understand what you need, you’re looking for a single front page that has:

• Links to your blog posts (internal news articles)
• wpForo forums
• Possibly other content suitable for a front page

Please correct me if I’m wrong about that. It sounds like your best bet will be to stick with the Crio Theme, but use dynamic block components to display the content on your front page.

That will give you the most control over how it looks, and allow you to accomplish the newspaper column-type layout in the site you mentioned.

First, you’ll use a Post List component to show your news articles. Here’s a quick video explaining how to use a Post List:

Notice that the Post List component includes the ability to add extra columns, like in the site you mentioned.

Then, you can also use the wpForo components to display your forum content. You’ll find several wpForo components in the same way you found the post list component in the video above:

Hi Ben-

Thanks for reaching out, I’m sorry to hear about the frustration and inconsistent success creating backups. I know that keeping backups reliably is a major importance to your website, and we’ll do everything we can to get you fixed up.

First, I’ll give you the most common way to fix this. Navigate to Total Upkeep > Settings > Backup Process and change the Compressor to System Zip. Most of the time, this will resolve the issue where your backup freezes during the “saving archive to disk” step.

If you’re still having trouble after changing your compressor, we can find out more details about what went wrong by examining your logs. Navigate to Total Upkeep > Tools > Logs and locate the archive-xxxxxx.log for one of your failed backups, and paste the logs you find there here so we can take a closer look for you.

Hi Hannah-

Thanks for the excellent question! The most common cause that emails are not being sent by your WordPress Website is that, by default, WordPress sends email unauthenticated.

This means that it lists your “from” email address as example@gmail.com, but it doesn’t log into your email account to actually send it, so many email systems will see that as a potential red flag for Spam.

You can fix this by installing a free SMTP plugin, such as WP Mail SMTP, and configuring it with your Gmail account details. Google has instructions for using your Gmail account via SMTP here.