Jesse Owens

Hi Dana-

Thanks for the excellent question. The short answer is that you can use the same License for unlimited sites within the same business. For example, you can use the same key on a development, staging, and production website.

For design professionals like you, what I generally recommend is this. You can design your client sites using the pro license, and when you deliver it to your client you can replace your license key with a free key.

All the work you’ve done with Pro features will remain, but your client wouldn’t be able to use the pro features moving forward, but they could upgrade in the future if they ever need to.

You shouldn’t share your license with clients after you’ve delivered the site, however, because it can be used for things like purchasing stock images via BoldGrid Connect Search.

Hi Berk-

Thanks for the question, I’m sorry to hear about the issue with your Google Preview.

Can you provide any more information about how you see this preview? Are you using a tool like the Mangools SERP Simulator or something similar to that?

I checked out your site using a search query like site:example.com and your SERP’s appear to be working as expected.

Hi Alice-

Thanks for reaching out, and I’m sorry about the long wait to launch your website.

I checked out the domain name you sent over, and it doesn’t show up in WHOIS lookups, so I suspect that your domain registration has an issue. If you registered your domain via your WordPress Hosting provider, I would double-check with their support team.

Once your domain registration has gone through and your DNS (and redirects) have been set up, it can still take up to 24 hours for the DNS to “propagate” across the internet, but it’s generally much faster.

Hi Hannah-

Thanks for the question, we’ll be happy to help you get that background color updated.

I’ll start with your first question, “…I am uncertain where the correct place to enter in that code is.” To use Custom CSS correctly, navigate to the Customize > Advanced > Custom JS & CSS menu.

Then, paste in the following line into the Custom Theme CSS field:

ul.sm-collapsible { background: #000000; }

Replace #000000 (black) with your color code. The result should look like this:

Note in the screenshot, at the very bottom, where I’ve enabled the mobile device preview.

Hi Kroy

Thanks for the great question, and thanks for choosing the Crio WordPress SuperTheme.

I don’t have a ton of experience with wpForo, but I did give it a spin in our BoldGrid Cloud WordPress testing platform, and it seems to work well with Crio. Click here to give it a try yourself.

Here on BoldGrid’s forums, we use the venerable bbPress plugin, which is the same software that runs the WordPress.org forums. It’s probably the most popular forum software for WordPress out there, but it doesn’t come with as many features out-of-the-box as wpForo.

Hi Eddy-

Thanks for reaching out, I’m sorry to hear that you’re not getting the account confirmation email.

I do see an active account for you under the email address info@s***********e.com. Be sure that’s the inbox that you’re checking. If you’re still having trouble activating your account, reach out to our premium support team via email and we’ll be happy to help.

Hi Lc-

Thanks for reaching out, I’m sorry to hear that you’re missing pages you’ve created.

There are a couple things you can check to restore your pages. First, they may not be entirely missing, but are just in the “Trash.” Navigate to Pages > All Pages and click on the Trash category at the top. Hover over individual pages in that list, and you’ll see the option to restore them, or bulk-select them using the checkboxes and use the Bulk Actions to restore them.

If you don’t see your pages in the Trash, you can check your site’s backups. If you’re using Total Upkeep, navigate to Total Upkeep > Backup Archives, and choose a backup to restore.

Hi Johannes-

Thanks for reaching out, I’m sorry to hear about the trouble you’re having.

If I’m understanding you correctly, you’re talking about menu items in the /wp-admin dashboard. The theme itself only changes the “front-end” of your site, and doesn’t have any effect on the menu items in the “back-end” of the site.

Generally speaking, the menu items that are visible depend on the user’s role and capabilities. For example, your primary user account is an administrator role, which means it has all of the capabilities in the site, so all of the menu items will be visible to that user.

WordPress has several default roles, including:

• Administrator
• Editor
• Author
• Contributor
• Subscriber

As an example, an Editor is able to edit other user’s posts and pages, but they can’t make administrative changes like accessing the Customize menu or the Plugins menu. A Subscriber, on the other hand, won’t have any menu items other than the main Dashboard and their own profile.

There are a couple of plugins you can use to edit and test your user roles. You can use User Role Editor to change what capabilities your roles have, including hiding and showing specific menus. You can also use the User Switching plugin to easily switch users so you can see exactly what the dashboard looks like in different roles.

Hi Ralph-

Glad to hear it that we’re getting closer!

For your “ad-hoc” backups, what you have there would work just fine. If those start getting too big, WordPress stores your media in /year/month folders already, so strictly speaking you could keep backups of each month individually, like /wp-content/uploads/2021/02 for example, for last month’s media.

Hi Winnifred-

Thanks for reaching out, and I’m sorry about the errors you’re seeing in your Dashboard from Sprout Invoices.

I’ve notified the developers of Sprout Invoices, and they’re currently working on a fix for this. In the meantime, you can get rid of these messages by removing the WP_DEBUG_DISPLAY line from your wp-config.php file.

Using FTP or your host’s file manager tool, edit wp-config.php in the directory public_html/bg_haaiokura.com and look for the following line:

define('WP_DEBUG_DISPLAY', true);

You can either remove that line altogether, or change the word true to false.

Hi Lewis-

You’ll be able to find the License Key in Kathryn’s BoldGrid Central account that she set up while making the purchase, or by locating the purchase confirmation email she received after placing the order.

Once you have the key, you can enter it in Settings > BoldGrid Connect > Click here to change your Connect Key.

Hello Jo-

Thanks for your interest in Total Upkeep Premium for remote backup storage. As of now, Total Upkeep premium supports Google Drive, Amazon S3, DreamHost DreamObjects, and any S3-Compatible block storage service.

OneDrive is our most-requested feature, however, and our developers have it on the roadmap for the future.

Hi Barry-

Try adding the following to your JavaScript:

jQuery('li.menu-item > a > span.sr-only').removeClass('sr-only');
jQuery('li.menu-item > a > i').remove();

Also, make sure that your ‘>’ characters are actually carets, not &gt’s.

Hi Mirsa-

Thanks for reaching out and for choosing the Wedge WordPress Theme. I’ll try to answer each of your questions.

…blog page where all the blog posts are gathered. How do I remove the title?

You can accomplish this with a little bit of Custom CSS. However, I’d like to caution you that this might have a negative effect for both your SEO and your user’s experience. If you choose to go ahead with this, make sure that your blog posts’ featured images have alternative text for search crawler bots and for your users who access your site with a screen reader.

Navigate to Customize > Advanced > Custom JS & CSS and paste this line into your Custom Theme CSS:

body.blog h1.entry-title { display: none; }

You can also accomplish this using the Post List block component (see below in my answer for your third question).

I chose in the settings to only show a summary of the content and not the full text, but everything is being displayed.

In addition to choosing the setting for summaries, you’ll also need to add Read More tags into your individual posts, so that WordPress knows where to cut off the summary. Look for the Insert More ( ) icon in your editor.

…is there a way to change the layout of the blog posts to show 2 posts side by side on each row?

This isn’t supported by the blog page in the Wedge Theme, however there are two alternatives you can consider.

First, consider trying out our latest and greatest theme, the Crio WordPress SuperTheme, which features many new customizations for your blog page. Give it a spin in Cloud WordPress to see how you like it.

Second, you might consider using a Post List Block Component instead of the default blog page. This component includes the ability to limit the characters shown in your summary, hide the title, and use two columns. Check out this quick video where I’ll show you the features of the Post List component:

Hi Shoulders-

Thanks for the updates, and I’m glad to hear you got it all figured out! Let us know if you have any more questions, we’re happy to help.

Hi Peter-

Thanks for reaching out and for using BoldGrid’s Speed Coach website performance test.

If you’re entering your website address exactly like you did in this question, i.e. www.development.example.com, the reason the test is failing is because there is no DNS for the www. sub-sub-domain.

Instead, enter your website address like so: development.example.com.

Hi Ralph-

Thanks for the detailed information!

I’ll start with the things we can safely disregard. First, trying FTP backup won’t make any difference in this case, because the plugin still has to make the backup on your hosting account before it can transfer it via FTP. Second, don’t worry about the DreamHost branding and support links, all that means is that your Connect Key was issued by DreamHost, and doesn’t affect any of the functionality.

The main thing that we can take away from this information is that we see the message Starting to close the zip file but we never see the Backup Complete! message, and there aren’t any errors logged.

Here are a couple of things we can try to troubleshoot.

1. Change the Zip Compressor. Navigate to Total Upkeep > Settings > Backup Process and try the other compressors listed here. While you’re on this screen, enable the Filelist analysis to add additional information to your logs going forward.
2. Try omitting your Uploads directory to see if a smaller backup will work. Click Backup site now, and choose the option for a Custom backup in the Files section. In the Exclude Files section, add ,/wp-content/uploads/ (don’t forget to separate it with the preceding comma).

Hi Jennifer-

Thanks for reaching out, and for choosing one of our Platinum WordPress Hosting partners, InMotion Hosting.

Once you’ve purchased your coins, navigate to the Transactions > Cart menu in your WordPress Dashboard. There, you’ll see all of your images that have watermarks, and you can purchase the images directly from that menu.

You’ll need to confirm your BoldGrid Connect Key to approve the purchase, which you can find in your InMotion Account Management Panel, or from your BoldGrid Central Account.

Hi Barry-

Thanks for reaching out, it looks like you’ve made a lot of progress on your website!

First, since you’re using one of our Platinum WordPress Hosting partners, DreamHost, Crio Pro is already included in your hosting subscription. If you don’t have it yet, download and install the Crio Pro extension plugin.

I cannot change the font size or padding for the widget with Sermon videos / Facebook Page.

Since you’re only using the Text Widget to show links, you might consider using Custom Link menu items, rather than a widget, to show these. That would make them consistent with the font and padding on the rest of your menu.

I do not want the menu to collapse after the menu link is selected

That’s a pretty unique request! We haven’t built controls for this behavior yet, but I’ll be adding it to the feedback for the developers. Here’s how you can accomplish that right now.

Navigate to Customize > CSS/JS Editor and paste these two lines into your Custom JS Code:

jQuery('li.current-menu-item').parent().css('display', 'block');
jQuery('li.current-menu-parent > a').addClass('highlighted');

Make sure that if the JS Code editor adds the two slashes (//) to your first pasted line, you delete those.

Hi Joe-

I suppose that it’s possible some setting in your php.ini or .htaccess file could be the cause, but that’s pure speculation on my part right now without more information to go on.

I will say that I think moving to one of InMotion’s WordPress plans will be a good move, I’ve had great experiences with the server-side performance optimization on those plans.