Jesse Owens

Hello Yeison-

Thanks for reaching out about BoldGrid’s Cloud WordPress Demo sites.

Cloud WordPress sites aren’t backed up automatically on their own, but you can use BoldGrid’s Total Upkeep plugin to create backups automatically, as well as to migrate your demo sites to your hosting.

Cloud WordPress is free for 1 WordPress installation. You can purchase additional installations for $20 annually for 5 installs, $35 annually for 10 installs, or $60 annually for 20 installs.

Hi Richard-

Thanks for the additional information. I definitely understand reluctance to post your site’s info publicly. Since you have a Total Upkeep Premium, you can utilize our Premium Ticket Support from your BoldGrid Central account.

Since you mentioned that wp-cron is enabled, can you provide the next line down, the WP Cron Jobs?

Hi Kristin-

Thanks for reaching out, and thanks for using the Swifty WordPress Theme.

The default behavior of AddToAny is to add the icons right below each post or page, and when I check out your site I can see them there. Can you describe how you’re looking to change that?

I can’t recommend making changes to the theme files directly, mostly because every time the theme gets an update, you’d lose those changes. But there are ways to add your custom HTML to various areas of the content, and AddToAny also has a lot of customization you can do without any extra code.

If you can describe what you’re after, we can provide you with a solution for Swifty.

Hi Alex,

Thanks a lot for the additional details! Our development team is working on getting a fix for this issue for you. I’ll update you here when we have a release candidate ready. You can also follow the progress on the GitHub issue.

• This reply was modified 3 years, 9 months ago by Jesse Owens. Reason: Add github issue link

Hi Mandy-

Thanks for reaching out, and thanks for choosing the Crio WordPress Theme. I think we got your formatting issues solved over on the WordPress.org Forums, let me know if you’re still having any trouble on that front.

As for the update nags, can you share which plugins are asking for updates, as well as what current version you’re on for those plugins as well as Crio?

Hi Tom-

Thanks for reaching out, and I’m sorry to hear about the frustration with your images.

Having BoldGrid Inspirations active shouldn’t interfere with your ability to upload images or use a logo. Do you get any error messages when you’re uploading a new image?

You described that some images you previously uploaded are not showing up in your library. Sometimes, regenerating your thumbnails can fix that. You can accomplish that with the Regenerate Thumbnails Plugin.

In addition, since you’re using one of our Platinum WordPress Hosting partners, you can contact InMotion’s support department to take a closer look for you.

Hi Alex-

Thanks for reaching out, I’m sorry to hear about the conflict between S3 Media Vault and Total Upkeep Premium.

I’ve reached out to the developer at S3 Media Vault to see if they can provide us with a copy of the plugin so we can troubleshoot the error.

In the meantime, can you let us know a couple more details? Does the error occur as soon as Total Upkeep Premium is activated, or does it only happen on certain pages or during certain tasks, or are there any other steps to replicate the error?

Hi Jason-

Thanks for reaching out, and thanks for asking about Crio Pro.

Since you have an account with one of our Platinum WordPress Hosting providers, your license provided by InMotion already includes Crio Pro for any production sites you host there, as well as staging and development sites hosted there or elsewhere.

Crio Pro was recently added to InMotion’s package, so older existing keys may need to have Crio added to them manually by our billing support team. If your key was issued by InMotion more than a few months ago, please contact our billing team so we can get your key sorted out.

Hi Kate-

I’m glad to hear that disabling that plugin got you a step closer to your goal! I’ll try to tackle each of your questions.

I pasted the code to modify the logo and menu columns […] it didn’t do anything other than change the location of the primary menu

You’re right, this code was designed to center the Primary Menu, so I made a bad assumption about your goal from the beginning. If you’re happy with the way the secondary menu is centered now without that plugin, you can disregard the code I provided above.

Otherwise, can you describe what you’d like to accomplish with those menus, so I can help further?

I am still a bit disappointed with this theme’s ability to customise the primary header

I can definitely understand. Bringing more customizability for your site’s header is one reason we developed our newest theme, the Crio SuperTheme. It includes features to let you fully customize your header appearance, and even make custom headers for different pages. If you’d like to give it a spin in a testing environment, here’s a link you can use to try it on our Cloud WordPress platform.

I can’t seem to edit the custom link to be in a box so it’s more obvious

Check out this video where I’ll walk you through the process:

Specifically, if you wanted to make your Contact Us menu item into a button, you could use the following CSS Code:

#menu-item-750, #menu-item-750 a {
    background: #608eca;
    border-radius: 10px;
    color: white !important;
}

I designed that code to match your More buttons near the bottom of your home page.

[…]large white empty space there between the logo and header and above the main navigation… any suggestions? Move the main navigation up next to the logo maybe instead of being under it?

You could move your current menu into the Primary Menu location if you combine it with your current Contact Us menu item.

You can also trim down a little on the whitespace with these two CSS Rules:

.site-description { margin: 0; max-height: 0; }
#header-widget-area { margin: 0; }

Hi Tracy-

I’m sorry to hear you’re still having trouble with Comment Spam. Have you had a chance to see the previous reply above?

I checked out your site, for example on the post /carole-king-is-queen/, and I couldn’t find any evidence that a Captcha was enabled on that form. Double-check that your NoCaptcha plugin is enabled for your comment forms.

As for your emails being caught in Spam, the most common reason for this is that you need to set up SMTP authentication for your outgoing mail from your website.

By default, when WordPress sends mail, it uses your website’s administration email address (you can find this in Settings > General). However, that email address can appear as “spoofed” without SMTP authentication, causing it to get caught as Spam.

There are several plugins you can use to set this up. Check out this article for a more detailed explanation and some plugins we recommend.

Hi Amelia-

Thanks for reaching out, and thanks for using the BoldGrid Inspirations WordPress site builder.

There are two steps you’ll need to do to remove an image from your Attribution page.

First, delete the image from your media library. Navigate to Media > Library, locate the image, click on it, and select Delete permanently.

Once it’s deleted, BoldGrid Inspirations needs to rebuild its attribution database. The easiest way to do that is to visit your Customizer, change a setting, publish that change, and then change it back. For example, you can visit your Customize > Colors menu, click on one of your colors, and click Publish without actually changing the color.

One your Customizer has been published, your attribution page will no longer have that deleted image.

Hi Joe-

Good catch! I should have tested on the blogroll, where it was cutting off after your first post. Update that code to this:

jQuery(document).ready(function($) {
if ( ! $('body').hasClass('home')) {   
$('aside.sidebar').css({ 'max-height' : $('div.entry-content').outerHeight() + 'px' });
}
});

This basically says, “If we’re on the homepage, keep it at 100% height, otherwise cut it off at the content.”

Hi Joe-

Thanks for the screenshot, that’s very helpful. I’ll see if I can tweak our security system so that issue creating a new topic doesn’t occur again.

I was able to replicate that issue with the video using Safari 13.1 on MacOS Catalina, but it looked fine on Safari 14 for MacOS Big Sur, so it’s definitely a weird issue with Safari specifically.

I wasn’t able to figure out exactly how you have that video embedded, are you using a special plugin to embed that? The issue seems to be related to the way Safari is interpreting the height of the video iframe. I had some luck with this CSS:

.video-responsive iframe { min-height: 480px; }

However, I’m not sure how that will play out across other devices. If you’re using a special plugin for that video, we might want to check with their authors to see if it’s a known issue.

Hi Richard-

Thanks for the updates, I’m sorry to hear you’re still having trouble.

I’ll tackle your second question first- backups that you create manually also have to be manually uploaded to remote storage. Click on View Details on one of your manual backups, and look for the Remote Storage box, where you’ll see the option to upload your manual backup to your remote locations.

For your first question, that your scheduled backups haven’t run since 11 February, there are a couple of things we’ll want to check.

First, can you check the Total Upkeep > Preflight Check > Cron section, and let us know if you see anything other than Yes next to the various Cron tests?

Second, can you check Total Upkeep > Tools > Cron Log and paste your Cron log for the last four days here?

Hello Alannah-

Thank you for reaching out, and for purchasing the BoldGrid Post and Page Builder for WordPress.

This is a public support forum, so I can’t share your key here. You can find your new key by logging into your BoldGrid Central Account using the same email you provided when you made your purchase.

Hi Joe-

Thanks for reaching out, and for choosing the Grid One WordPress Theme from BoldGrid.

This is possible, but it will take a little extra trickery with JavaScript in addition to CSS, because CSS doesn’t have a method to measure another element’s height.

First, enter this Custom CSS in your Customize > Advanced > Custom JS & CSS:

aside.sidebar { overflow-y: hidden; }

That will do the job of hiding any content beyond the sidebar’s max-height. Now we need to use JavaScript to set that max-height value according to the length of your page’s or post’s content. Enter this into the Custom Theme JS

jQuery(document).ready(function($) {
    $('aside.sidebar').css({ 'max-height' : $('div.entry-content').outerHeight() + 'px' });
});

This code does a couple of things. It waits for your whole page to load using the (document).ready trigger. Then, it sets the max-height of your sidebar to the same height as your entry-content.

Coupled together, this code should accomplish what you’re after.

Another possibility you can consider is to use the Widget Logic plugin to only show certain sidebar widgets on certain pages, or simply reduce the number of recent posts and recent tweets you’re showing now.

Hi Thomas-

Thanks for reaching out, I’m sorry to hear about the trouble saving your Customizations in the Monument Theme for WordPress.

I checked out your site, and one thing I noticed is that you’re currently using the Remixer Gutenberg Blocks plugin. That plugin was originally developed by DreamHost, but they no longer recommend using it, and I have seen instances in the past where that plugin interfered with BoldGrid themes’ Customizer.

Can you try deactivating Remixer Gutenberg Blocks, and see if the issue continues?

As an aside, I can also see you’re using the main Gutenberg plugin. You don’t need to keep that either, as it’s primarily a beta testing plugin now. To use Gutenberg alongside BoldGrid, you can switch editors using the drop-down menu at the top of every post and page.

Hi Deborah-

Thanks for reaching out, and for choosing the Linx WordPress theme. You’re right that the background texture is still hard-coded into that theme.

First, the “gray band” at the top. To fix this, I don’t recommend using CSS. Instead, change the first color in your palette in the Customize > Colors menu to white:

Second, the background texture. You will use CSS for this, but it doesn’t go into a file. Instead, navigate to Customize > Advanced > Custom JS & CSS and use the Custom Theme CSS field. Paste this code in:

body.custom-background,
.page-template-page_home .entry-content,
.site-content,
.site-footer, .mce-content-body {
    background-image: none !important;
}
.entry-title {
    background-image: none !important;
}

Hi Ann Marie-

Good catch! I didn’t realize that Show advanced menu properties option was there, thank you for teaching me something new!

Hi Arnold-

Thanks for reaching out, and thanks for choosing the Grid One WordPress Theme.

It looks like you’re currently using the Footnotes Plugin, which has a solid installation base at 6000+ active users and a 4.5-star rating. The only other footnotes plugin I could find with a comparable installation base and rating is the Easy Footnotes plugin.

Both plugins utilize Shortcodes, which is what I think you’re describing when you say “reference container.” Please correct me if I’m wrong about that. Beyond those I don’t really have many better recommendations, although if you have a specific example of a page that has missing footnotes we might be able to take a look and troubleshoot.

As for styling your Blockquotes, that can be easily accomplished with a little Custom CSS. Navigate to Customize > Advanced > Custom JS & CSS and paste this code into your Custom Theme CSS:

blockquote, blockquote p {
	font-size: unset !important;
	border-left: 0px !important;
}

This code will make your blockquotes’ font size remain the same as normal text, as well as eliminate the black vertical bar on the left side, while preserving the extra margin.