Jesse Owens

Hi Barnabás-

W3 Total Cache detects which caching methods are available on your server. If they’re not showing up as available, you or your system administrator will need to install them.

We have installation instructions available for Memcached and Redis on our Github Wiki, along with instructions for installing their PHP Modules to make them available to W3 Total Cache.

Hi Nick-

It sounds like you’re getting some kind of JavaScript error that’s preventing the BoldGrid Post and Page Builder from loading. Most often, this is due to a plugin conflict.

One thing that can help us determine what might be the cause is to check your browser’s error console when you try to load the editor. Here’s a short video on how to use your error console.

Another possibility is that some plugins might be out-of-date. WordPress has released a few updates in the last couple of months that changed the core jQuery JavaScript library, and many plugin authors (ourselves included) needed to update our plugins to work with the new version. Make sure that all your plugins and your theme are up-to-date.

Another thing you can try is to deactivate plugins one-by-one to see if the issue resolves. Start with any plugins that add functionality to the editor screen, because they’ll be most likely to interfere with the editor.

Hi Nick-

Thanks for that update! I’m glad to hear you got it fixed. We’ll do some testing on our end and see if we can fix it in Post and Page Builder. I’ll update you here if we can determine the cause.

Hi Thomas-

Thanks, I understand a lot better now! When you say that you’re copying the text from WordPress, do you mean the “Gutenberg” block editor, or another site using the Classic Editor? That could cause the issue in theory, but I’d like to try replicating your experience exactly so I can give you a good answer on how to fix it moving forward, especially if it’s happening so frequently that it’s driving your Editor that crazy!

Depending on the HTML structure of what you’re pasting in, you’re right that there might not be an “easy” way to put a border around them all. I noticed that some of your posts have some <div> elements in them that look like they’ve been pasted over from your source, which would make it a little tougher.

That being said, I took a look at one of your posts that looks like it has the border you’re describing, and you might be able to accomplish something similar with a Custom CSS rule. Navigate to Customize > Advanced > Custom JS & CSS and paste this in:

.entry-content { 
	background: #c9aa74 ! important;
	border: 1px solid;
	border-radius: 2em;
	padding-left: 15px;
	padding-right: 15px;
}

You’ll need to go back and remove the border from the posts you already have it on, like the Anime series review I copied this from, but that will put the same style border around all your posts globally.

Hi Nick-

It sounds like you’re getting some kind of JavaScript error that’s preventing the BoldGrid Post and Page Builder from loading. Most often, this is due to a plugin conflict.

One thing that can help us determine what might be the cause is to check your browser’s error console when you try to load the editor. Here’s a short video on how to use your error console.

Another possibility is that some plugins might be out-of-date. WordPress has released a few updates in the last couple of months that changed the core jQuery JavaScript library, and many plugin authors (ourselves included) needed to update our plugins to work with the new version. Make sure that all your plugins and your theme are up-to-date.

Another thing you can try is to deactivate plugins one-by-one to see if the issue resolves. Start with any plugins that add functionality to the editor screen, because they’ll be most likely to interfere with the editor.

Hi Timy-

I checked out the site you linked, and I did see some images just like you described, especially one on the “Contact” page.

I have to say I’ve never seen an issue quite like this before, and on my testing installations with the Crio theme I’m not getting the same behavior.

One thing to check might be your server’s media handling information. Navigate to Tools > Site Health and switch over to the Info tab. Expand the Media Handling section, and paste that in a reply here.

Hello Gigi-

It looks like you’re using the latest version of the Venetian theme. I did check a site running Venetian on my end and I’m not seeing that kind of behavior.

I’ve never heard of an issue quite like this one before, so I’d like to get a few more details from you if you can. When you say the images are grayed-out, do you mean that they show up in your image library, but you’re not able to select them and insert them into your posts?

There’s a couple things that might help to figure out what’s going on.

First, navigate to Tools > Site Health and switch over to the Info tab. Here, if you can copy-and-paste the Active Plugins section, as well as the Media Handling, and possibly the Filesystem Permissions section. Those might contain some clues for us.

Second, if you can check your web browser’s error console while you try add an image to your post, and paste any errors that show up in red here, that might also help. Here’s a quick video showing you how to access your browser’s error console.

Hi Kristin-

There are a few ways you can add Google Analytics to your site, ranging from very easy to quite technical.

My personal favorite way is with the official Site Kit by Google plugin. With Site Kit, you won’t need to worry about manually copying-and-pasting your code in, and it ties together Analytics, Search Console, and other Google products along with some in-dashboard insights about your traffic.

There are also a lot of other plugins available to add Analytics to your site without getting into your site’s code.

If you’d like to stick with pasting your code in, the best way is to use a plugin like Code Snippets so that you don’t have to modify your theme’s code. Once you have Code Snippets installed, you can use a snippet similar to this:

add_action( 'wp_head', function () { ?>
<script>

	/* paste your Analytics code here */

</script>
<?php } );

• This reply was modified 3 years, 10 months ago by Jesse Owens. Reason: fixing code snippet

Hi Doug-

Generally speaking, adding meta data to pages isn’t really within the scope of caching and performance. There are a lot of plugins that do offer this feature for free, including BoldGrid Easy SEO for basic SEO meta tags.

If you’re looking for something that will let you create custom meta tags, the Meta Tag Manager plugin has over 70,000 active users and largely positive reviews.

Hi Ksenia-

I believe I replicated your issue, and the good news is that your Read More Without Refresh plugin is just fine.

The thing that caught my eye is that your blog posts have permalinks like /blog/20201230. However, any time you click on a link to an individual post, it redirects back to /blog/.
I believe this is related to your permalink settings.

Navigate to Settings > Permalinks and confirm for me if you’re using a Custom Permalink structure like this:
/%category%/%year%%monthnum%%day%

When I set up my permalinks like that, I got the same thing you’re seeing, that individual posts redirect back to the /blog/ page. Permalinks aren’t designed to work without a slash in between each tag, and that’s what’s causing the redirection.

Additionally, it might actually be more beneficial to use the post title as the permalink, since the URL is very important for SEO purposes, and the date published doesn’t give search engines a good idea what the content is relevant to. I’d recommend switching your permalink structure to /%categrory%/%postname%/. That said, if you’d really like the URL to be the date, consider manually updating each post’s slug to the date when you’re editing the page.

Hi Ksenia-

Thanks for the update, I’m glad we got one issue resolved for you. I think that the issue is being caused by the fact that we’re never actually viewing the individual post- even when you click on the article itself, it’s still being displayed on the archive page.

Can you share what plugins you’re currently using? Specifically, the plugin that provides the Russian/German translation toggle? I’d like to try some testing on my end, because the commenting works as expected on the Hifidel theme by itself, and I’d like to see if I can get the same thing to happen on my end so I can see if we can find a solution for you.

Hi Declan-

I’m sorry to hear about the troubles restoring your website, we’ll be happy to help.

The first thing to check on is the restoration logs for the failed attempts. Navigate to Total Upkeep > Tools > Logs and look for the log with a filename similar to restore-XXXXXXXX.log and a timestamp corresponding to the restoration that failed.

If you can paste that log here, we’ll be able to determine what’s causing the failure.

You also might be able to restore your backup using Total Upkeep’s command line utility.

The issues downloading your backup both sound like they might be related to your server’s LimitRequestBody (if you’re using Apache) or client_max_body_size (if you’re using NGINX) setting. Since they’re stopping right at about 500MB I’d suspect that your server has this setting set to around that amount. Your web host or system administrator may be able to assist you adjusting that. Alternatively, you can use FTP to download the backup file.

Hello Morgan-

I took a look at your site, and it looks like the issue is related to the way your SSL redirection is being handled. A lot of your resources, including the FontAwesome library that handles the social media icons, are failing to load either because of loading them over HTTP or because they’re being loaded without the ‘www.’ subdomain and are being blocked due to CORS.

The easiest way to fix this is to update your Site’s URL. Navigate to the Settings > General menu, and update the two fields for WordPress Address and Site Address, taking care to make sure that you include both the https and www. portions of your URL: https://www.example.com

You may also want to try out the Really Simple SSL plugin, just in case some other parts of your website aren’t working correctly. Most of the time you can simply install and activate the plugin, and it will work out-of-the-box.

• This reply was modified 3 years, 10 months ago by Jesse Owens.

Hi Ric-

This black color is actually coming from the entry-content’s background color. The reason that it’s lower on your home page compared to other pages is that by default, your home page has a larger header than others.

There’s two ways you can fix this. Probably the best way is to change your Color Palette. This background color is coming from the 5th color of your palette. Navigate to Customize > Colors and check the last color in your palette.

You can also accomplish this with Custom CSS if that affects other parts of your website that you still want to have the black color. Use this rule:

.palette-primary .site-content { background: #fff; }

You should take caution to make sure you set your text color if you do that, as the default text color will be meant to contrast with the background color.

Hi David-

Right now, there isn’t a way to cancel a backup in progress, or change the default “Rollback” backups before an update. These features are both on the roadmap for the 2.0 version of the plugin that we’re planning to release this quarter of 2021, or early second quarter.

For your situation, I’d recommend creating a manual backup before your updates. This won’t have the convenience of the automatic 15-minute rollback period (although that feature is also on the roadmap). However, in the event your updates cause a fatal error, you’ll still be able to revert to you manual backup using our command line utility.

Hi Aickum-

Yes, you can add non-standard folders as long as they are in the website’s root directory (not, for example, in your home folder one level up in the directory structure).

You can use the Preview button to make sure that your other directories are being included in the backup. In this example, I created a directory named aaa_myfolder with a file in it named aaa_test-file.txt (empty directories will not be backed up). I named it that way for the ease of the screenshot so it would show up first alphabetically, but you can use the Filter below results field to search for your directories and make sure they’re included.

Hi Ronald-

Thanks for the detailed information, thanks to your help I was able to replicate the issue. It looks like whenever I have the Simple Revisions Delete plugin active, I get the same issue. As soon as I clicked the Purge Revisions button, it seems like the issue was resolved.

One alternative to that plugin that you might consider is limiting the number of revisions on your site by adding a line to your wp-config.php file. You can add a line similar to this:

define( 'WP_POST_REVISIONS', 3 );

By default, WordPress stores all your post and page revisions, using a line like this one will only keep the most recent 3 revisions.

Hi Angelina-

I think we might be missing one of the responses we sent you, can you clarify what Custom CSS you’re using?

As far as the padding issue on your page comment forms, that should have already been fixed in the newest version of the mini-plugin. Try deleting that plugin, and reinstall it manually using this direct link.

Hi Ksenia-

I’ll tackle the easier question first, about your Cyrillic characters. Right now, your body text is using the Ropa Sans font, which does not include Cyrillic glyphs. Since the Ropa Sans doesn’t include those characters, they “fall back” to the backup font Helvetica. In order to fix that, you’ll need to choose a font that includes the Cyrillic alphabet. Probably the most similar fonts to Ropa Sans that include it are Montserrat or Source Sans Pro.

For the issue with Comments, I believe the issue is that your blog posts are using the “Category: Blog” Archive page instead of a regular blog posts page. Here’s a quick video showing you how to set up a Blog Page:

Hi Dana-

It looks like your site is using W3 Total Cache, a plugin that we develop, but I’m afraid we’re not a web-design shop. We create some of the software your web designer used for the site, but that’s all I can say for sure.

Here’s what I can say for sure is that your site resolves to a hostname for sucuri.net (a GoDaddy Company), and your WHOIS data indicates that GoDaddy is most likely your hosting provider. You may be able to determine what your next steps are by contacting GoDaddy’s support team.