Jesse Owens

Hi Cindy-

Thanks for reaching out. By default, Crio doesn’t include image backgrounds for the footer but you’re right that you can use Custom CSS to accomplish it.

There are two rules that you should use, one to add the background, and one to remove any backgrounds from the default components of the footer. This code should work with the image you have up there:

#colophon .bgtfw-footer { background-image: url("https://sunbreakresumes.dreamhosters.com/wp-content/uploads/2021/08/Footer-Background.jpg");}
[id^="footer"] {background: unset !important; }

Hi Sharon-

Thanks for the great question. Here on BoldGrid.com, we use the plugin Responsive Lightbox & Gallery to handle this kind of work.

It has a lot of different design options, over 200,000 active users and extremely positive reviews. Here’s an example image using the lightbox so you can see how we use it:

Hi Joel-

Thanks for reaching out, and we’re happy to help you to make sure that the Crio Theme is working correctly for you.

I checked out your website, and I didn’t spot anything that jumped out as wonky, other than the missing video at the top of your homepage. The error there seems to suggest that the video file is either missing or corrupted. If that’s the case, I’d recommend re-uploading your “Website.mp4” video and replacing the link on the homepage.

If there’s something else that is going wrong that I overlooked, can you describe what’s going on so we can take a closer look for you?

Hello Will-

Thanks for your interest in Total Upkeep for backing up your clients’ websites.

Total Upkeep does store backups on the local server, but it can be configured to remove them as soon as they’ve been uploaded to the remote location so that the disk space is freed as soon as the process is done.

In its current form, Total Upkeep does not use “incremental” backups, where only small changes to the site are backed up. Each backup file is designed to be a self-contained recovery for the full site that can not only be used to restore the site in the event of an error, but to be a portable copy of the site for transferring to another host or a local development environment.

We are currently investigating implementing an incremental backups feature, but that is a ways down the feature roadmap right now, and I can’t say how soon that feature might be released.

Hi Dan-

Thanks for the update, sorry to hear that you’re still having trouble using those plugins.

While you can modify Crio’s files directly, I strongly don’t recommend this tactic because any customizations you make will be overwritten whenever you update the Crio Theme.

Instead, I suspect that something else might have caused the problems while you were using Header Footer Code Manager of MC4WP. The official MailChimp plugin, particularly, should be able to handle everything for you, and Header/Footer Code is a fairly simple plugin that is normally quite reliable.

Keep in mind that while lots of instructions for code like this use the verbiage, “right before the closing head tag,” as long as the code is present anywhere in the head it will work correctly.

Glancing at your site, I did notice that you’re using Page Caching from W3 Total Cache, which means that the Head of your site will be stored in cache, so do make sure that you’re clearing your page cache whenever you make updates to your header code, that could certainly explain why you don’t see the changes right away.

Hi Terry-

Thanks for the reply, and I’m sorry about the difficulty with your OneDrive Link. There are pretty strict content restrictions since these are open forums, but you can use an image hosting service like imgbb.com (no sign-up required), images hosted in your own WordPress media library should work as well.

Right now I can see that both of your headers are hidden in the “md” range, so from 992-1199 pixels there is no header at all, but I couldn’t find a resolution that shows two headers.

Hello agsurfer and anyone else experiencing this bug.

Just a quick update on this issue. We’ve identified that BoldGrid Connect may not actually be related to this problem. Our development team is currently working on a fix, but there is a work-around you can use to fix this problem in the meantime.

To perform the work-around, you’ll need to access your browser’s Console. In most browsers, you can access this by right-clicking anywhere on the page, and selecting Inspect or Inspect Element. Once your developer tools are open, navigate to the Console tab.

Once you’re in the console, paste the following line of code and hit Enter:

jQuery('span.dashicons.disabled').removeClass('disabled');

Hello Terry-

Thanks for the great questions! For anyone else finding this topic, here’s the Video that Terry mentioned:

I’ll answer your second question first. The sizes go like this:
“Mobile” is called “xs” in the code, “Tablet” is “sm,” “Laptop” is “md” and “Desktop” is “lg.” Those are defined in the code as:
xs = 0-767 pixels wide
sm = 768-991 pixels wide
md = 992-1199 pixels wide
lg = 1200 pixels and up

These sizes are according to a web standard known as Bootstrap, and is pretty widely used, but you’re right that as resolutions are getting higher and devices are growing in size, these may be a little misleading as some tablets are now larger than “laptops” according to those definitions.

As for your first question, when I checked out your site I can only see one of each header, and it switches when I adjust the window size. Did you already solve that question, or are you seeing something different than I do?

Hello Dim-

Thanks for the great question. Those “triangles” are hard-coded into one specific Crio design from Inspirations that we call “Venetian.”

Here are instructions on how you can remove those using a line of Custom CSS.

To summarize, navigate to Customize > CSS/JS Editor and paste this line into your CSS Code:

body:after, body:before { border: none !important; }

Hello Robert-

Thanks for reaching out, we’ll be happy to make sure you get a refund for any unexpected charges.

This is a public support forum, so we can’t handle billing issues here, but you can contact our billing team several ways:

1. Directly through your BoldGrid Central Account
2. Using the BoldGrid Feedback widget in your WordPress Dashboard
3. Emailing the billing team directly

Hi Leane-

Thanks for the update! I’m glad they’re showing correctly now, but I agree that you’ll want to have some kind of speed optimization for your images. The good news is that at this point, we know what’s actually going wrong.

This is new to me, because in my past experience the Jetpack Image CDN “just works.” According to the limitations noted here, there’s not really a method to “invalidate” or clear the image cache (other than going in and changing each image’s filename).

Here are a couple things we can try. Since we know that Jetpack uses some logic to figure out the image sizes whenever the theme is changed, it might help to try that. Re-enable Site Accelerator for images, then navigate to Appearance > Themes and briefly activate one of WordPress’ default themes (one that starts with “Twenty-“). Clear your cache, wait a few minutes, switch back to Wedge, and clear your cache once more.

Another option I’m gleaning from the Jetpack documentation is to simply leave Site Accelerator disabled for a period of time. According to them,

Any images that are removed […] will eventually “expire” and be removed from the CDN.

Unfortunately, they don’t specify how long to wait, but I’d try a week as a first guess.

Finally, it might be worth reaching out in Jetpack’s support forums to see if their team has experience with this issue. I did skim the first few pages of search results in the forum for similar problems, but I didn’t find any that were specifically about this same issue.

As always in WordPress, there are other ways to accomplish the goal of speeding up your image load times as well. While most CDN’s are paid services, CloudFlare offers a free tier and Optimole has a free tier for sites with fewer than 25K monthly users. Very soon, we’ll also be offering this service via W3 Total Cache (although that’s still in early development).

Hi Susan-

Thanks so much for letting us know, I’ve fixed that link so you can visit it now.

Hi Leane-

Thanks for pointing me in the right direction!

I can see that those images have explicit “square” sizes of 150×150, but they’re not being displayed that way.

One possibility that occurs to me is that the images might have some interference coming from the Jetpack Site Accelerator. According to this documentation, Jetpack uses some logic to alter the image sizes when you “switch themes,” and I can imagine that the upgrade might have fooled it somehow.

To test this theory, I recommend temporarily disabling Site Accelerator for your images, and clearing your cache to make sure the changes take effect (Jetpack recommends waiting several minutes as well). Check to see if they look right (use a private browsing window to make sure no browser cache is interfering), and if so re-enable Site Accelerator to see if the CDN will start serving the right sizes.

You can find that setting in Jetpack > Settings > Performance and specifically look for the option to Speed up image load times.

Hi Danielle-

Whoops, sorry about that! I’ve updated the response above with the right link, and here it is spelled out: https://repo.boldgrid.com/themes/boldgrid-callaway-1.2.9.zip

Hi Rob-

Thanks for reaching out, that does sound like a strange issue.

Generally speaking, like any link, when you click on a button in the Post and Page Builder you should see a small pop-up with a pencil icon. The following video is about Icons, not Buttons, but the method to change the link is exactly the same:

Hi Clint-

I agree that the 500 error on admin-ajax.php is the most likely cause of the problem.

One good step to take at this point is to contact your hosting provider and ask them to examine the Apache or other web server error logs, where there should be a more precise error message to indicate what went wrong. It will help them to locate it if you can provide an approximate time that you had the error.

Hopefully knowing what error caused the 500 will point us toward the next step, often it will contain the path of the error including a plugin name if that’s the problem.

Hello Leane-

Thanks for reaching out! I agree it would be very frustrating to go crop each one of your images again.

I clicked around your site, and I didn’t spot any images that looked out-of-place. Did you already solve this issue? If you did, would you mind sharing the solution you found in case anyone else has the same issue? If not, can you specify a page with one of the images that’s having the problem?

I did get in touch with the developers of the Wedge theme, and they weren’t able to think of anything off the top of their heads that might have caused a problem like this, particularly just on desktops and not other devices.

It’s conceivable that you may need to clear your cache via WP Super Cache, look for the Delete Cache button in your top admin bar.

Hi Clint-

Thanks for reaching out, that’s a new issue we haven’t heard before.

Recently (July 26), we released an update to Total Upkeep that made some improvements to the Backup Progress Bar. Has this issue been around since before that time, or did you only notice it in the last few weeks?

Here are a few more troubleshooting steps to take so we can try to isolate the problem.

First, can you try switching to a different web browser and see if the issue still happens? If that makes a difference, let us know which browser and operating system you’re having the issue on.

The backup progress bar depends on admin-ajax.php, which can sometimes be blocked by security plugins and services. Do the sites that have the problem run a security plugin that’s not present on the sites where it does work? Are they on a different hosting provider or account?

Finally, can you take a look at your browser’s error console while you go through the process of making a backup, and let us know if you see any errors appear? Here’s a quick video on how to use your browser’s error console:

Hello Rakibul-

Thanks for reaching out, we’ll do everything we can to help you get your website back.

By default, Total Upkeep stores your backups within your hosting account. Because of that, it’s possible that your backup files may also have been lost when your account was deleted. Total Upkeep does include the ability to store backups on an FTP server. Do you recall configuring remote backups?

If you were using Total Upkeep Premium, you also had the option to set up remote backups on Google Drive, Amazon S3, or DreamHost’s DreamObjects. If you have any of those services, check them for your backup files as well.

Hello Robert-

Thanks for reaching out! You can definitely use your 3rd-Party theme with the BoldGrid Post and Page Builder for WordPress.

The theme design itself will be handled by Lambda, but when you edit your posts or pages simply change your preferred editor to the Post and Page Builder.

From their page on Theme Forest, it looks like the theme already comes bundled with the WP Bakery Visual Composer, so if the theme and builder are tightly integrated you may have better luck using those together.

To get started, navigate to Appearance > Themes and click on Add New, then click Upload to install your purchased theme.