Jesse Owens

Hi Cheryl-

I tried to take a look at the site you sent over, but for me it just goes to the DreamHost default page. It’s tough to say what might be going on with your image without taking a look at it. Can you double-check the URL for your staging site and reply so we can take a look for you?

When you say “header image,” are you working on your Logo, or the background image, or possibly the image at the top of the homepage?

Hi Cole-

There’s two likely settings that might be the culprit for the issue you described. First, check Performance > Page Cache and make sure that Don’t cache pages for logged in users is checked. Then, check Performance > Minify and make sure that Disable minify for logged in users is checked.

Once you’ve checked those, make sure to purge all your caches and you should be able to use the Divi editor again.

Hi Kachi-

If the problem is only occurring on the purchase page, you could add that page to the Never Minify The Following Pages field in the Performance > Minify menu, or add the JavaScript file itself to the Never minify the following JS files.

Hi Emily-

I checked out your blog page, but it doesn’t look like any posts are published so I wasn’t able to see exactly what you mean by “hanging above,” but in the Florentine Theme, you’ll need to use Custom CSS to modify the blog page.

Since the last time this thread was updated, we have released a new Theme called Crio that gives you a lot more control over the appearance of your Blog page without using code.

That being said, we’re happy to help you create some Custom CSS for your theme if you can describe what you’re going for with the background and provide a link so we can take a look for you.

Hi Subhrangsu-

The JavaScript files inside your /wp-content/cache/minify/ directory are actually the minified and combined versions of the JavaScript for your entire site, so this warning is likely coming from another plugin or possibly even your theme.

The warning that’s being thrown on your site specifically comes from a library called jQuery Waypoints – v2.0.2.

I did a quick search of the plugins available on the WordPress Repository, and the most common plugins that are still using this library are Premium Blocks for Gutenberg and PT Addons for Elementor.

If you’re not using one of those plugins, it’s possible that you may need to empty your cache after you update all of your plugins to the most recent version to rebuild the minify cache.

Hi David-

Sorry to be the bearer of bad news. Due to the very different ways that Elementor and the Post and Page Builder structure their pages, there’s not really an “easy” way to convert between them. You’d need to redesign each page using BoldGrid blocks and copy-and-paste your content from one to the other.

Hi Jennifer-

I’m sorry to hear about that! I’ve reached out to our premium services team to check on your site audit. You can also reach out directly to our billing and premium support services team directly from your WordPress Dashboard in the Performance > Support menu, or by filling out this contact form.

Hi Ronald-

Thanks for reaching out, and I’m sorry to hear you’d like to cancel your account. I did check on the email address you provided, and I don’t see any account under that address. This is a public support forum, so we’re not able to provide any personal details, but if you’d like to reach out directly to our billing and support team we’ll be happy to get you sorted out.

Hi Lindsey-

Judging from the error I can see on your site, some of the files are missing from Total Upkeep. To fix this, you should delete the plugin and reinstall it fresh.

The best way to do this is to check the email address for your Admin user, where you should find an email that will contain a link you can use to access your site with the plugin disabled. If you can find that (be sure to check your Spam folder), you can log in, deactivate the plugin, and then reinstall it from the WordPress Plugin repository.

If you can’t find the email, or if you don’t have access to the email account for your Administrator user, you can also use these instructions to disable the plugin with FTP or your web host’s file manager, or you can use these instructions to disable the plugin via the SSH command line.

Hi Nils-

I’m sorry to hear that the issues came back even after moving the site. Is the error still the same as before, that the memory limit was exceeded? Disabling W3TC shouldn’t be a memory-intensive task, so I’d still recommend checking out the rest of the site to see what’s taking up so much memory.

That being said, here’s what you should do to disable the plugin manually.

First, I highly recommend placing your CloudFlare into Development Mode so that you can be sure any errors you might see are not related to the CDN.

Once you have CloudFlare in Development mode, follow this procedure:
1. Purge all caches
2. Deactivate and Delete Plugin
3. Check .htaccess File (make a backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
4. Delete the following files and folders inside wp-content:
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– dbcache.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
5. Delete Cached Files from CDN
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.

Hi Adrian-

I’m sorry to hear about the trouble getting to your premium features of Crio. I did check on the site you mentioned, and it looks like all of your subscriptions are on the same key.

The other step you’ll need is to make sure that the Crio Premium extension plugin is active and installed on your sites. You can download the plugin from your BoldGrid Central account here: https://www.boldgrid.com/central/plugins

Or you can download the extension directly from this link.

Hi Steven-

Haha! Yeah, I get that a lot with such a famous namesake.

The BoldGrid Theme Framework comes pre-installed with the popular Google Fonts library since all of those fonts are licensed to be used for free for any website. If you have a website license for Another Typewriter, however, I recommend checking out the plugin Use Any Font which will let you upload your font and use it directly in the BoldGrid Customizer, just as if it were built-in.

That plugin also works with Elementor as well, so it might solve your immediate problem without changing your whole workflow.

Sizing images is also pretty easy. You simply use our drag-and-drop interface to modify your image size:

We recommend weForms as our forms plugin of choice, but you can use any forms plugin you’re comfortable with. A new BoldGrid Inspirations site includes several pre-made weForms forms for you to choose from or modify, already configured with the contact information you enter when you go through the sitebuilding wizard.

Sidebars are handled in the Theme Customizer, where you’ll find all of WordPress’s widgets available for you to use, as well as some specialized ones we include in the BoldGrid Theme Framework.

InMotion is one of our closest hosting partners, and your subscription there already includes BoldGrid’s Premium products (other than the Crio SuperTheme).

Hi Ed-

I wanted to let you know that BoldGrid Easy SEO version 1.6.9 was just released that will allow you to use the above config modification for you custom post types.

Hi Ali-

I’m sorry to hear about the error, I can see from the screenshot that it was very destructive to your site. Are you able to provide the full error message from the 500 you received so we can investigate for you?

In the meantime, you should try clearing all caches and check your manual minify settings to make sure they’re still accurate after updating your plugins, if you’re using manual minify.

Hi Peter-

We can use some screen-width media queries to adjust the breakpoint where the hamburger is displayed. In my testing, your menu splits into two lines at the 1200-pixel mark, so you can use this code in your Customize > CSS/JS Editor menu:

@media only screen and (min-width: 768px) {
.standard-menu-enabled label[id$=-menu-btn] {
    position: relative;
    left: 0;
    top: 1px !important;
    display: -ms-flexbox;
    display: flex;
    -ms-flex-item-align: end;
    align-self: flex-end;
    white-space: nowrap;
    overflow: hidden;
    cursor: pointer;
    -webkit-tap-highlight-color: rgba(0,0,0,0);
    z-index: 2;
}
.standard-menu-enabled input:checked~.sm-clean, .standard-menu-enabled input:not(:checked):not(.hidden)~.sm-clean {
	display: none;
	}
}
@media only screen and (min-width: 1200px) {
.standard-menu-enabled label[id$=-menu-btn] {
    position: absolute !important;
    top: -99999px !important;
	}
.standard-menu-enabled input:checked~.sm-clean, .standard-menu-enabled input:not(:checked):not(.hidden)~.sm-clean {
	display: flex;
	}
}

Hi Peter-

I just wanted to add one more thing- our developers just let me know that this issue is slated to be fixed in the next release of the Crio theme, so once we fix that you may need to go back and remove the Custom CSS.

Hi Jessica-

I don’t think you’ve actually changed any of your files, it looks like you’ve used a widget for your copyright notice.

As a general rule, if you see that message about modifying your files, you’re in the wrong spot. Make sure that you’re in the customizer and you can see your site’s preview, not in the main CSS/HTML editor.

Hi Jessica-

It looks like you might have solved these issues over the weekend, when I look at it now I see your contact columns looking pretty good with a new green background. Are you still having trouble with any of these issues?

Regarding the message about editing your files- you should definitely take that seriously. I don’t recommend modifying your files directly, but rather you should use the Custom CSS field in your Customizer.

Hi Tom-

We don’t have any products with a calculator similar to the one you’re looking at. I wasn’t able to determine which plugin cansolo.se is using (it might be custom-coded), but I did find a plugin that looks like it would accomplish this. Check out the Calculated Fields Form available for free on the WordPress repository.

Hi Leland-

The most common cause of this is that the BoldGrid Connect Key associated with your Crio purchase is different from the one you’re using on the site. I’d recommend reaching out to our Pro Support Team so we can check on your license(s) and combine your subscriptions if necessary.