Jesse Owens

Hi Amanda-

It’s no trouble to cancel the service and get you a refund. In order to do so, please contact our support team directly via your WordPress Dashboard, in Performance > Support > Billing Questions, or using our support contact form if you’ve already disabled the plugin.

Hi Peter-

In the Primas theme, the blog layout is built in. You can change just about everything about it with Custom CSS, if you’d like specific help we can assist you with some CSS rules.

If you’d like more fine-grained control over your blog layout, I’d recommend checking out the Crio SuperTheme, which lets you change just about any design aspect of your site without code.

Hi Mark-

There are many ways out there to accomplish this, depending on how exactly you need to use it.

Probably the easiest way to simply let your visitors send you money is to create a PayPal.me link which you can use just like any button or link in WordPress.

There are also PayPal integrations for many forms plugins, like the weForms PayPal Payment Field.

If your book is digitally published, I’d recommend checking out Easy Digital Downloads. Another great option for this case is the WordPress Simple PayPal Shopping Cart.

I hope this points you in the right direction, Mark. Let us know if you have any more questions.

Hi Lee-

Thanks for letting me know, I’m sorry I was wrong. I took another look into this and it looks like Apple still hasn’t implemented the fixed background property, even on the newest phones, because it tends to slow sites down and disrupt the scrolling appearance. Sources (1) (2) (3)

It looks like some web designers have found a way to hack around this in the site’s you’ve seen recently with fixed backgrounds on the iPhone, but we’ll need to do some research to see if we can implement those fixes into our themes. It does work on Android devices right now.

Hi Jessica-

Glad to hear it’s been helpful so far! Here’s the answers to these questions

Can I change the color of the submit button on my contact page to the green that is consistent with my color scheme?

There are two ways you could go about this. First, you can edit the form itself. Navigate to weForms > All Forms and edit this form (77). Navigate to the Settings > Display Settings and select the option to Use Theme CSS. That will use your color palette’s default button color.

If it turns out that the default color isn’t the green that you’re going for, I found these CSS rules will do the trick:

input.weforms_submit_btn.wpuf_submit_77 {
    background-color: rgb(52, 68, 54) !important;
    border-color: rgb(52, 68, 54) !important;
    box-shadow: 0 1px 0 rgb(52, 68, 54) !important;
}

In the footer, I’d like to center the location address under the Location line but can’t get it to adjust.

Right now, the alignment options for widget areas aren’t available (we’re working on this feature for a future release). You can center it similar to the way that we centered your copyright notice, however. Previously you centered footer-1. When you add new rows to your footer, you can find out which class name they’re assigned by right-clicking it and selecting Inspect or Inspect Element. Check out this video at about the 45-second mark where I demonstrate how to find the right ID or Class:

Can I add a footer menu (identical to the header menu) above the copyright line? I can only get it to be a vertical menu below the copyright.

Yes, with one caveat. WordPress doesn’t let you add the same menu twice to a page. So in order to accomplish this, you’ll first need to create a copy of your primary menu with a different name.

Once you’ve got that, head to your footer design in Customize > Design > Footer > Layout. Click + Add Row to add a new row to your footer, and then click + Menu to add your new menu. (Since you mentioned it’s showing vertically, make sure you’re using + Menu and NOT a widget, which is vertical by default). Choose a location name for this menu, like Secondary Menu, then head back to your menu and assign it to that location.

Can I add more space above the current copyright and less below it?

Yes, with a little more custom CSS. This time, instead of .footer-1, we’re modifying #footer-1. By default, it looks like this:

#footer-1 {
  padding-top: 15px;
  padding-bottom: 15px;
}

Paste that code into your Custom CSS, and modify the values until they look the way you like.

Happy to help Eva! Let us know if you have any more questions.

Hi Amber-

You’re right that you should be able to log in with either the username or email address. BoldGrid may develop the software that runs your site, but we don’t have any access to your site itself to see the usernames or reset the password.

I recommend checking out these five ways to reset your WordPress password or reaching out to your hosting provider for more assistance.

From what I can tell by your website’s DNS, your hosting provider is a firm called Digitonics.

Hi Ronald-

Sorry to hear about the troubles, we’re happy to help. It sounds like we’re dealing with two main issues- using WordPress’s internal search function, and controlling the appearance of the search results page.

You can of course use Ivory Search if you’re happy with its extra functionality, but WordPress does include the ability to add a search form using a widget. You can include a widget in your Customize > Widgets menu, or by using the search block component in your posts or pages:

The color and font size of your search results can be customized as well. In order to reduce the font size, navigate to Customize > Fonts > Headings and you’ll find a slider control to change the heading size:

The color of your headings can be changed in the Customize > Colors menu, where the heading color will be set by the first color in your palette:

Keep in mind that these two customizer options will apply globally to your site. If you’d just like to change them on the search results page, you can do so with a little bit of Custom CSS in your Customize > Advanced > Custom JS&CSS menu. Paste the following lines into your Custom Theme CSS field and adjust to suit your needs:

body.search-results h1, body.search-results h2 {
        /* Affects Search "term" and Search Results */
	color: #000;
	font-size: 26px !important;
} 
body.search-results h2 a {
        /* Affects Search result links */
	color: #555;
	font-size: 20px;
} 

• This reply was modified 3 years, 11 months ago by Jesse Owens. Reason: Update CSS code

Hi Emily-

There are two different ways you can incorporate your products into your content other than the basic WooCommerce Shop page. You can use the built-in Block Components that you can find by clicking the Add block component (+) icon, a few of which are pictured here:

For more fine-grained control, you can also use WooCommerce Shortcodes anywhere in your content to display specific products, featured products, or recently viewed products.

Hi Eva-

Yes, you can accomplish this with a little custom CSS. We’ll use the selector .page-template-default to distinguish the rule from your homepage, so it only affects your other pages, like so:

body.page-template-default .entry-header {
    margin-bottom: 10%;
}

You can adjust the 10% value to suit your needs.

Hi Jessica-

Thanks for reaching out, I’ll try to answer each of your questions one-by-one.

1) The editor shows the border fitting perfectly on all images, but in Chrome the borders do not fit…

Depending on the screen size, the image is adjusting its size a little differently than the border around it. Probably the easiest way to fix this is to click on the image, and then switch over to the Text editor tab. Locate the bit of code that says width=”322″ and replace that with width=”100%”

2) The copyright in the footer isn’t centering on the page.

It looks like you’re using a Custom HTML widget to print your copyright. You could either add a centered paragraph around your custom HTML like so:

<p style="text-align: center;">...custom HTML...</p>

Or you could center the copyright footer with custom CSS. Navigate to Customize > CSS/JS Editor and paste this rule into your CSS Code:

.footer-1 { text-align: center; }

3) On the site, the footer has a widget with text saying “Add another widget.” but in the editor, I don’t see it and I don’t have any other widgets. Unsure how to delete.

This message only appears when you’re viewing the site while you’re logged in as an administrator, your visitors won’t see it. Try viewing your site in a private browsing or “incognito” window to see it exactly how your visitors will.

4) Is there a way to connect the Services menu button to the services SECTION on the home page instead of a separate page?

This is known as using an “anchor” link. Check out this tutorial with detailed instructions or this video tutorial:

Hi Lee-

I checked out your site on an Android device as well as in my browser’s mobile development tools, and it is showing a semitransparent background with your image fixed behind it like you described. Did you already solve this question, or is it behaving differently on an iPhone?

Hi Chad-

Right now there aren’t any built-in tab interfaces. It looks like the one you linked to is custom-built, but there are a lot of options in the WordPress Plugin Repository that you can try out to see if they meet your needs.

Hi Anotny-

Licensing for W3 Total Cache Pro is on a “per-install” basis. That means if you’re using WordPress Multisite for your websites, you’ll only need one license for the network. If your sites are separate installations, you’ll need a license for each site. If you’re interested in Pro for multiple sites, contact our sales team directly from your WordPress Dashboard by navigating to Performance > Support > Sales Questions and we’ll be happy to come up with a solution that fits your needs.

Hi Kevin-

While it’s not “officially” supported right now, there is indeed a workaround you can use. Keep in mind this hasn’t been tested with Digital Ocean Spaces, but this procedure has worked with other “S3-Compatible” providers in the past.

Navigate to Total Upkeep > Settings > Backup Storage and click on the option to Configure DreamObjects. You’ll need 3 pieces of information from your storage provider, the Access Key ID, the Secret Access Key and the Hostname of you storage bucket server.

You may need to create the storage “bucket” manually and specify that name in the Bucket ID field as well, depending on the access permissions you have set up with Digital Ocean.

We do have plans to implement this feature in the future for you as well. Please do let us know if you’re able to get it to work, or if you have any issues while you’re setting it up, I’d be very interested to hear if this works for Digital Ocean as well.

Hi Erik-

We don’t have any public coupons running right now, but if you’d like to contact our sales team directly, we may be able to help. In your WordPress Dashboard, navigate to Performance > Support and use the Sales Questions option to reach out directly.

Hi Wendy-

You’re right, I should have noticed that but I had already modified my header text in my testing site! Use code like this:

.palette-primary .site-header a,
.palette-primary .site-header a .fa, .palette-primary .site-header .site-description  {
    color: purple !important;
}

Simply change purple to your desired color in Hex or RGB value.
Edit: Updated this code to work for your site’s tagline, if you’re using it.

• This reply was modified 4 years ago by Jesse Owens. Reason: fix code

Hi Jesus-

It looks like our team is already chatting with you about finding a solution to this via a ticket, if you’ll kindly continue the conversation via email we’ll be happy to help you out further.

Hi Howard-

I can think of two possibilities why your page isn’t showing up to be added to the menu.

First, only published pages will show up in that list, so if you’ve saved the page as a draft without publishing it, you won’t see it there.

Second, the page won’t show up if it’s already included in the menu once. If it’s already there, simply click and drag it to the right location for your sub-menu.

Hi Howard-

With Crio or any other theme, you can create sub-menus by simply dragging the sub-menu item to the right so that it appears indented below the top-level item:

Check out our detailed guide on working with menus for more information.