Jesse Owens

Hi Wendy-

It doesn’t have to be one of the palette colors, you can choose. Hydra’s a little tricky because it uses JavaScript to change the background as your visitor scrolls down the page, so you’ll probably want two rules for this.

For the background before you scroll down, use this rule:

.palette-primary .site-header { background-color: rgba( 62,62,62,0.8 ) !important; }

The rule above is using the default color palette’s third color of #3e3e3e converted into RGBA so that the transparency of the original design is preserved.

For the background after you scroll down, use this rule:

header.smaller { background-color: #3e3e3e !important; }

Happy to help as always Wendy! Glad to hear it.

Hi Lefteris-

I checked out the site you sent over, and I can only see the background that’s set up for your Coming Soon plugin, so it’s tough to say what might be going on.

There are a couple of things to check. First, make sure your Westview theme is up-to-date. Navigate to Dashboard > Updates and update the theme, if needed.

Second, it’s possible there might be a JavaScript error in your customizer. If you can check your browser’s error console and let us know if you see any errors there, we can dig a little deeper. Here’s a quick video tutorial on how to check your browser’s error console:

Hi Svyatoslav-

The answer to this is really dependent on the type of website and individual circumstances. For example, the statistics in the screenshot that Marko shared:

An administrator might look at these statistics and notice that the majority of their cache misses were 404 pages, and choose to enable Cache 404 (not found) pages in their Performance > Page Cache menu, or else investigate the source of all the missing links and resolve them.

At the same time, some misses are expected, like wp-admin, AJAX, and query strings. Most administrators won’t want to cache these types of requests because they’ll be different for individual users.

Hi Joe-

Sorry if that wasn’t clear, the solution isn’t too complicated.

Navigate to Customize > Advanced > Custom JS & CSS and add these two rules.

1. Get rid of the weird gray artifact above the slider:

.palette-primary .gridblock .wcsliderfadeauto li:before {
    background: none;
}

2. Disable all interaction on the gallery, but only on the “Personal Work” page:

.page-id-551 .wc-gallery {
    touch-action: none !important;
    pointer-events: none !important;
}

I tested this last code snippet out on an Android Phone, but my sources (1) and (2) indicate that these rules should also work on an iPhone.

Hi Nils-

I’m glad to hear that the site’s back up and running!

At this point, I’d recommend updating the PHP memory limit directly from your hosting control panel. It looks like your host has a menu item called PHP Settings where you can control this setting. I’d try going to at least 512M.

Hi Wendy-

Probably the best way to accomplish this is with a plugin like Polylang (free) or WPML (commercial, but affordable and really easy to use) to allow you to make language “versions” of your site. Both of those plugins will allow you to translate your menu so that you’re still using the same menu, but it will show in the right language on the right pages.

Hi Peter-

By default, Total Upkeep’s backups are stored in your hosting account’s home directory, in a folder called boldgrid_backup. This is best for security, because keeping it outside of your WordPress directory makes sure that it’s not visible to the public. You also have the ability to add a remote FTP server to store your backups offsite.

If you upgrade to Total Upkeep Premium, you’ll also have the ability to store your backups on Google Drive, Amazon S3, or another S3-Compatible storage service like DreamHost’s DreamObjects.

Hi Mike-

One way that you could accomplish this is to make your header background transparent, so that the background images shows through it. Set an image as the background in Customize > Background, and then add this rule to your Custom Theme CSS in the Customize > Advanced > Custom JS & CSS menu:

.site-header { background-color: transparent !important; }

Hi Carter-

We don’t have any access to your websites, but you can do this by navigating to Plugins > Installed Plugins and deactivating the BoldGrid Plugins.

Hi Joyce-

Modify that last rule I mentioned to include this line-height value:

body.blog .entry-title { 
  margin: 15px 0px;
  line-height: 1.6em; 
}

I found 1.6em to be about right to make sure that the decorative horizontal line isn’t covered up by text, but you can adjust that to suit your needs.

Hi Nerida-

I’ve never used MP Stacks before, but I did download it and tried to see if I could find a good way to make a full-width image. I found that I had to explicitly supply a max-width value to a very large number to make the image full-width. Unfortunately MP Stacks doesn’t allow you to specify a percentage for the brick’s maximum width, so I simply supplied a very high number in pixels:

Hi Joyce-

If you’d really like to completely hide them, you can do it with this line in your Custom CSS:

body.blog .entry-title { display: none; }

However, that might not be the ideal solution. Your blog post’s titles are pretty important for the overall SEO of your site, and give your readers a better idea what they’d like to click on to read more. If you’d like to simply reduce that margin above and below the titles, you can do this instead:

body.blog .entry-title { margin: 15px 0px; }

The default value for those top/bottom margins is 60px, so you can adjust that number 15px to suit your taste.

Hello Alex-

I’m very sorry about the errors. We’ve released Total Upkeep version 1.14.8 to resolve this error. You can download it from WordPress.org using this link, or upgrade the plugin from your dashboard.

Please let us know if you have any more questions or problems, we’re happy to help.

Hello Valia-

I’m very sorry about the errors. We’ve released Total Upkeep version 1.14.8 to resolve this error. You can download it from WordPress.org using this link, or upgrade the plugin from your dashboard.

Please let us know if you have any more questions or problems, we’re happy to help.

Hi Joyce-

You can accomplish this with a little bit of Custom CSS. Navigate to Customize > Advanced > Custom JS & CSS and add these lines to your Custom Theme CSS:

Hide date and author (known as the “Post Meta”):

div.entry-meta { display: none; }

Hide tags on posts and on blogroll page:

span.tags-links { display: none; }

Hi Mike-

Thanks for the report, I’m sorry to hear about the issue saving posts!

So far, we haven’t been able to replicate this issue in any of our testing. If you’re able to take a look at your browser console while you’re editing a post, we’ll be able to troubleshoot for you. Check out this quick video on how to access your browser’s error console:

As a DreamHost customer, you also have access to Premium Support, if you’d like to file a premium ticket one of our technicians can log into your site and take a closer look for you.

Hi Nerida-

I can’t say I’m familiar with using WordPress via MS Stacks, can you elaborate on the way you’re updating your content?

If you can send us a link to a page with one of the images that’s not showing correctly, we’ll be happy to take a look and let you know how to make sure they’re full-width.

Hi Mezi-

I’m sorry to hear that you’re not able to restore your backups. These errors look like they are issues with file permissions on your server. Here are a couple of questions for you so we can help you get this resolved.

1. Is this a network site of a WordPress Multisite install?
2. Did a site crash cause you to need to restore this backup? If so, your site’s issues might also be caused by the permissions issues.
3. Does your hosting provider offer a tool to fix file permissions for WordPress? Often times, you host will be able to resolve permissions errors like this if you’re able to reach out to their support team.

Hi Sam-

Thanks for reaching out, we’re happy to help! I’ll take your questions one-by-one.

1. From what I can tell, there’s a single literal space character (&nbsp) at the bottom of your call-to-action widget. Without that space, your CTA should end right after the H2 element, “Let’s make change more meaningful.”

2. The sections that don’t fill up the whole screen are set up as “container” sections, vs. “container-fluid” sections. Check out this video where one of our developers, Brad, walks you through the difference. Skip to about 1:50 mark where you can see how to adjust these to full-width in the Post and Page Builder:

3. May I ask how you added your custom font? If you’re using a plugin like Use Any Font, your custom fonts will be added to the Customizer so you can assign them to Headings, Subheadings, Menu Items, and Main text, as well as the Site Title if you’re not using a logo. If you’re manually adding your font, you’ll need to use Custom CSS to specify the font family Cambria for the different elements of your page.