Jesse Owens

Hi Chris-

You can avoid the need to delete those on every update with a little bit of custom CSS. Navigate to Customize > Advanced > Custom JS & CSS and paste these two CSS rules into your Custom Theme CSS:

body.custom-background,
.page-template-page_home .entry-content,
.site-content,
.site-footer {
    background-image: none !important;
}
.entry-title {
    background: none !important;
}

Hi Mido-

Sorry to hear about the trouble. This sounds like it might be a JavaScript conflict with your Theme or another plugin.

In order to troubleshoot, can you take a look at your browser’s error console while you’re trying to change the color palette, and let us know if you see any errors there? Here’s a quick video showing you how to access your error console:

Also, let us know which theme you’re using, and which plugins you have active currently, and we can do some testing and find out what might be causing the issue for you.

Hi Joe-

I took a look at your site and I see that all your pages have the custom font, as well as see your red tagline. Did you already resolve this over the weekend?

Hi Andy-

Sorry to hear about the trouble, we’ll be happy to help you find out what’s going on. The first thing to check is your backup logs.

Navigate to Total Upkeep > Tools > Logs and look at your logs titled archive-XXXXX.log.

If you can reply back with the log from one of your failed backups, we’ll be able to dig into this for you.

Hi Joe-

Sure, no problem!

First, navigate to Plugins > Add New and use the search bar to look for Code Snippets.

Once that’s installed, you’ll see a new menu item for Code Snippets on the left. Head to Snippets > All Snippets and look for the one called Example JavaScript snippet, and make a clone of that snippet. Edit your new clone, and you’ll see this code:

add_action( 'wp_head', function () { ?>
<script>

	/* write your JavaScript code here */

</script>
<?php } );

Modify that code to this:

add_action( 'wp_footer', function () { ?>
<script>

	jQuery.wcflexslider.defaults.slideshowSpeed = 2000;

</script>
<?php }, 99 );

I’ve made a few changes here. First, I changed the wp_head hook to wp_footer. This will be better for your website’s performance than placing it in the head.

Second, the main code jQuery.wcflexslider.defaults.slideshowSpeed = 2000; . That value of 2000 is in milliseconds, so that’s 2 seconds. You can modify that to suit your needs, say 3500 for 3 and a half seconds.

Last, I modified the last line to add a priority of 99, which will ensure that this code gets loaded very last on your page, which will make sure that it supersedes the default value of 7000 milliseconds.

Finally, I’d like to strongly urge you to select the option for Only run once the first time you save your new snippet. That way, if you’ve made any typos, your site will only crash once, and you’ll be able to simply reload the page and your site will be fine.

If your site doesn’t crash when you run it once, select the option to Only run on site front-end, and finally click Save Changes and Activate.

Hi Joe-

No apologies necessary, we’re happy to help!

I’ll start with the easy question first. To disable the pop-ups, click the Edit (Pencil) to show your Gallery Settings menu, and choose Link To: None
.

As for adjusting the gallery sliding duration, unfortunately there’s not an easy way to do that with a Gallery. It’s possible with some custom coding, but I think you might have a better time using a Content Slider instead.

To find it, hit the Add Block Component (+) button, and look for the content slider option.

This will give you a lot more flexibility. You can add captions or other content, control the look and feel of the navigation controls, and yes, adjust the autoplay duration:

Hi Chimmie-

I’m glad to hear you were able to purchase your images. I checked out the two pages you mentioned, and I’m not seeing any watermarks on those images.

I’m interpreting “the first image that pops up” as the image of the man surrounded by blackboard scribbles on your homepage, and the woman in the blazer jacket on your product/individuals page. Please correct me if I’m not looking at the right ones.

It’s possible you might have been seeing cached versions of the images. Try checking your page out in a private browsing or “incognito” window, and see if you can see the updated versions that way. If that works, try clearing your browser cache.

Hi Michaela-

I took a look at your site, and it looks like the site is using a custom-designed theme, not a BoldGrid theme, so I can’t say for sure.

If the theme is designed using WordPress standards and best-practice, that section of your header would be in a Widget, but as far as I can tell it might not be for your site.

It’s possible that the your predecessor might have hard-coded that information into the theme code itself. If that’s the case, you’ll want to make sure you get a full backup of the website before attempting to update it, because a mistake could crash the entire site.

You can use your Appearance > Theme Editor and look for a file like header.php to see if you can locate the code.

Hi Richard-

I can think of a couple things you might try before you decide to upgrade to use the WPML extension.

First, since you mentioned the issue is resolved if you purge the cache, you might consider automatically priming the page cache at a certain interval based on your traffic. Navigate to Performance > Page Cache > Cache Preload and enable the option to automatically prime the cache. Try the default value of 900 seconds, and adjust according to your needs.

Depending on the way you have your clustered environment set up, you might also have success enabling the option to Cache alias hostnames and add your mirrors into the list of additional home URL’s.

Hi Edgar-

The cPanel/WHM integration is designed for web hosts who want to give their users a way to easily install new BoldGrid Websites. Hosts can use this integration to create seamless onboarding journeys for their new customers.

The way that this works is that a new cPanel menu item will be added to your user’s dashboard that installs WordPress with the BoldGrid Inspirations plugin.

When a user first logs into their new WordPress site, they’re presented with the Website Builder, where they choose their theme and starter content, and once they’ve made their choices, the additional plugins including Post and Page Builder, BoldGrid Easy SEO, weForms, and Total Upkeep are installed providing your users with the full suite of BoldGrid tools.

Hi Claude-

I couldn’t find a plugin that lets you do this out-of-the-box. If you’re using a keyboard that’s made for the language, it will often have a direct way to add a special character. I found this resource that shows how you can set up macrons in Windows for Māori.

The “short” way to insert a special character varies by Operating System.

For example, on a Mac you can simply hold down the option key and press “A” and a small dialog will allow you to choose from different accents for the letter. On Windows, you can do CTRL+SHIFT+~ then a. On most Ubuntu-based Linux distributions, you can type CTRL+SHIFT+U then E3.

Another way you could accomplish this is with a custom keyboard shortcut program, like AutoHotKey for Windows.

Hi Frederick-

InMotion’s QuickStarter service delivers you a custom-made site based on the information you provide to them, using stock images based on your industry. I’m afraid on my end, I don’t have any examples other than the ones they list on their page.

That said, one they deliver your website you’ll be free to customize it however you like, and we’re here to help you accomplish anything you need to here in these forums.

Hi Helen-

There are two ways to make sure your page shows up in your menu.

First, when you’re actually editing the page, look for the In menu: option inside the Publish box.

The other way is inside your Customize > Menus area. Select the menu you’re working with, click Add Items and expand the Pages section. Here you’ll see all of your published pages to add to your menu.

Keep in mind that if your page is still a Draft, you won’t be able to add it to the menu until you’ve published that page.

Hi David-

WordPress should create a URL for your new categories, known as a “Category Archive,” which by default would be “example.com/category/information”. This archive won’t show up in your list of pages- other than the main blog page, archives aren’t actually pages.

The most common reason that you’d get a 404 for your category archive is that you need to “flush your permalinks.” Navigate to Settings > Permalinks, make a note of your current setting, and switch it to Plain, and click Save Changes. Switch it back to your original settting, and click Save Changes again.

You can make menu items that point to your different category archives. Another good way to handle this is to create pages for your different categories, and use a Posts List block to display the category you want. This has a few advantages over a category archive, because you can give it a good SEO-Friendly title, as well as control the formatting and design. Here’s a quick video introducing the Posts List block:

Hi Dina-

You can use your BoldGrid Connect Key on unlimited sites within the same business. For example, you may use it on a Development, Staging, and Production site. Keep in mind that your Key can be used to purchase BoldGrid Connect Search images, so you should not share your key with sites that you are delivering to a client or another business.

For web design agencies, usually what I recommend is to develop your client’s sites using your premium key, and switch them to a free key when you deliver the site to your client. Everything you’ve created using your Premium Key will remain, and your clients can upgrade if they decide they’d like the premium features.

Hi Denise-

Generally speaking, you’ll need two things for your post excerpts to work. It sounds like you’ve already got the settings configured, so the second thing you need is the Read More Tag in your actual post content.

Edit your post, and set your cursor at the spot you’d like your excerpt to end, and click the Insert Read More Tag button (it looks like this: ).

Then, only the text before the read more tag will show in your excerpt.

Hi Stefano-

I’m sorry to hear about the problems you’ve had in the past. W3 Total Cache should work on most Linux hosting accounts without making big changes to Apache or PHP. That said, there are a lot of advanced settings that can take advantage of server-level applications like PHP Alternative Page Cache, Redis, Memcached, and others.

Check out these step-by-step guides on Configuring W3 Total Cache for Shared Hosting and Configuring W3 Total Cache on a VPS or Dedicated Server.

Hi Javier-

Without writing some custom JavaScript to move the image caption around, I’m not familiar with any way to accomplish this.

I checked out the most popular image gallery plugins available and I couldn’t find any others that display the caption to the right of an image either. It seems like the prevailing design pattern is to either show them on top of the image or below them.

Hi Rosario-

Did you get a chance to reach out to the sales team by navigating to Performance > Support > Sales Questions ? That would be the best way to find out, this is a technical support forum.

Hi David-

Thanks for your patience on this one. Our developers were able to identify the problem and a new update for the Wedge theme has been released.

Go ahead and delete the Custom CSS, and update your theme, and the issue will be fixed for you.