Jesse Owens

Hi David-

I wanted to give you an update, we’ve found a better temporary workaround for you until we can resolve the underlying problem.

Navigate to Customize > Advanced > Custom JS & CSS and add this line of code to your Custom Theme CSS:

.container .row { margin: unset; }

Here’s how that looks on my testing site:

Happy to help, Danielle! Don’t hesitate to post if you have any more questions.

Hi Danielle-

Sorry to hear about the issues backing up your site, especially that it’s exceeding your hosting account limits.

From what you’ve described, it sounds like your site might be too large for your hosting account to handle a full site backup.

The most common cause of this is that you might be backing up backups from another plugin. Check your wp-content directory for a directory called ai1wm-backups or updraft (All in One WP Migration or Updraft), or any other backup plugin you might have used in the past.

Another common cause of this is simply having a lot of media uploads. You may consider excluding your wp-content/uploads directory from your regular backups, and back up your uploads folder manually less frequently.

We also might be able to identify some ways to keep your backup size down from the information in your logs. If you’re running the most recent version of Total Upkeep, large files are logged for troubleshooting.

Navigate to Total Upkeep > Tools > Logs and look for the file starting with archive- that corresponds to your most recent backup. Copy and paste that here, and we’ll be able to see if the plugin has detected any large files you might be able to exclude from your backups or even delete if you don’t need them.

Hi Zakir-

This issue has come up with users running the latest version of WordPress, and may be caused by a plugin that hasn’t been updated to resolve the error.

Your first step should be to make sure that all of your plugins are up-to-date. If they already are, you may need to deactivate them one-by-one to determine which plugin is causing the issue.

Hi Lucas-

I’m sorry to hear about the difficulty downloading your backup. There’s a couple of basic steps to try first.

First, make sure you’re running the most recent version of Total Upkeep, there was a bug patched a few weeks ago that caused this behavior due to a duplicated Nonce value.

Second, try using the Get Download Link option, and copy and paste the link into your browser, and the download should start.

If your backup starts but doesn’t complete, check the filesize of your backup file. If it is very large, your site may be timing out or the backup might exceed the max filesize allowed. If that’s the case, try using your host’s file manager or FTP to download your backup file.

If these steps don’t resolve the issue for you, check your browser’s error console while you click the download button and reply here if you see any errors there. Here’s a short video showing you how to access your browser’s error console:

Hi Bradford-

Looking at those two pages, you’re after two different styles. Your “100 Most Recent Posts” is a three-column layout, and your main page is a one-column layout with the featured image on the left.

You can accomplish both of these by using a Posts List block component. Create a new page, and then use the “plus” icon to add a new block component, then select Posts List.

Here’ you’ll be able to set it up to display in three columns, and choose which elements to display:

You can also set this up as a single-column posts list. In order to replicate the featured-image-on-the-left appearance you linked to, you can add a little Custom CSS. Navigate to Customize > Advanced > Custom JS & CSS and paste in the following code:

div.bgc-postlist div.bgc-single-image { 
	float: left; 
	width: 33%; 
	margin-right: 20px; 
}

This will give you an appearance like this:

Hi Brooks-

Sorry about that! I’m working on making sure YouTube comments get better monitoring.

Check out this section of our guide on Anchor Links – Dealing With Sticky Headers.

To summarize, I recommend using a plugin like Easy Smooth Scroll Links, which lets you specify a header offset value in pixels so that your Anchor links show up below your sticky header.

Hi Ed-

At this time, BoldGrid Easy SEO doesn’t work on Custom Post Types. I agree with you that this should be possible, so I’ve gone ahead and submitted an update to the plugin to allow you to do this.

I’ll update you here as soon as the new update has been released, but if you’d like to get a head start now, here’s how you can do it.

Using the WordPress Plugin Editor or an editor of your choice, edit the file includes/class-boldgrid-seo-butterbean.php and modify line 35. Here’s the original line:

if ( 'page' !== $post_type && 'post' !== $post_type )

Replace that line with this:

if ( array_search($post_type, $this->configs['meta-box']['post_types'] ) === false )

Then, copy the file includes/configs/config.sample.php to includes/configs/config.local.php and paste the following contents into that file. I’ve used the custom post type recipe in this example, replace that with the slugs of your custom post types:

<?php
/**
 * Copy this sample file to config.local.php and update it with any variables that you would like to override
 */
return array(
	'meta-box' => array(
		'post_types' => array(
			'post',
			'page',
			'recipe'
		),
		'manager' => array(
			'post_type' => array('post','page', 'recipe')
		),
	),
);

Hello Gustavo-

For help with your account, password, and licenses, you can contact our Support Team directly in your WordPress Dashboard by navigating to Performance > Support > Sales Questions / Billing Support.

You can also contact our billing and sales support team by filling out this form.

Hi Crystal-

Thank you for the bug report, and I am sorry to hear about all of the errors.

The most recent version of Total Upkeep Premium includes a bug fix for the plugin installation issue.

The errors that you mentioned at the top, however, are ones we haven’t seen before. You might have luck by deleting and reinstalling the Post and Page Builder and Post and Page Builder Premium plugins. In addition, the error you mentioned from the hifidel theme seems to be related to a custom post type. Do you know if you’re using a Custom Post Type Plugin when you get that error, so we can test for compatibility?

None of these errors are fatal errors, so you might also consider disabling WP_DEBUG_DISPLAY in your wp-config.php file, and leave WP_DEBUG_LOG enabled so that these errors don’t affect your website or your dashboard. Here’s more information about WP_DEBUG and how to change those settings.

Glad to hear it Cheryl! Thanks for reaching out, sorry about all of the issues.

Hi Cheryl-

Picking up from our side conversation on Facebook:

From what we’ve been able to tell, the theme isn’t compiling the dynamic SCSS on the update, but updating an option in the customizer forces it to recompile everything again.
That said, it’s only happening to a small number of sites, so it’s kind of a “spooky” error we haven’t been able to recreate in any of our tests. So far, it’s just been you and three other sites that have been affected.

From what we know about this issue, I’d be surprised if it happens to you a second time, but if it did it might help us to try and find out exactly what’s causing the bug. I know you’re working on sites for clients, so if you’re leery to try again, no problem.

Hi Robert-

The first thing to check is that you’re running the most recent version of both Total Upkeep (1.14.6) and Total Upkeep Premium (1.5.4). There was a bug in Total Upkeep version 1.14.4 that caused this error to happen for some users that was patched in late August.

If you’re already on the most recent versions, you’ll be able to check your logs for any errors that occurred during upload. Navigate to Total Upkeep > Tools > Logs and reply here with the log named “google-drive-upload.log” that matches the timestamp of your failed upload.

Hi Robert-

Backups that are created on a schedule are automatically uploaded to your Drive, but backups you manually create also need to be manually uploaded.

Browse your backup archives and click View Details on your manual backup, and then click Upload:

Hi Luc-

At this time we don’t have a preview version of the Pro License, but we do offer a 30-day money back guarantee if you’re not satisfied by the performance of the pro version.

Our sales team may also be able to help find a solution for you. You an contact them directly from your Plugin menu in Performance > Support > Sales Questions.

Hi Alex and Mikhail-

Thanks for the additional info and report. I’ve sent this information to the developers for more investigation. I’ll update you here as soon as I’ve heard back.

Hi Max-

In the Callaway theme that you’re using, the blog page’s design is set up to be consistent with the rest of the site, so there’s not exactly a way to customize it separately from the rest of the website.

That said, you can target your blog page with Custom CSS by using the body.blog CSS Selector. You can also get more control by using an actual page with Post List block components. Here’s a video I created for another user on how to use Post Lists inside of pages:

Hello Helen-

Checking out your site, it looks like your starter content wasn’t completely installed. I’d recommend navigating to the Inspirations menu, and clicking Start over with a new Inspiration.
That will ensure that your menu is created in the correct spot and with the right styles.

I’m not seeing anything that matches your description of the brown area with an outline, though there is the default background image of the cutting board. If that’s what you mean, you can change that in Customize > Background.

Hi Roland-

I’m sorry to hear about the trouble completing your backups, we’ll be happy to help.

The first thing to check is the log from your failed backup. Navigate to Total Upkeep > Tools > Logs and find the log file that corresponds to your failed backup, and reply back here so we can take a look.

Additionally, here are a couple of common troubleshooting steps you can take. First, try changing the Zip Compressor by navigating to Total Upkeep > Settings > Backup Process and switch to System Zip if it’s available.

Another possibility is that the backup process is being killed by your server for taking too long. Try excluding your wp-content/uploads folder to back up the rest of your site. Choose the option to make a Custom Backup and add /wp-content/uploads to the excluded files list:

Hi Samantha-

You can accomplish this by using the yellow-colored Edit Row menu, by using the Add Empty Row option. That way, you’ll be able to add new content above the blocks at the top of your homepage.