Jesse Owens

Hi Stephen-

I have to say I’ve never seen that error message before, with Wedge or any of the BoldGrid themes.

The only reason I can think of that might cause that error would be if the file wp-content/themes/boldgrid-wedge/inc/boldgrid-theme-framework-config/config.php was missing or corrupted.

There’s a couple steps I would take to troubleshoot. First, if you have access to SSH, use WP-CLI to see if there are registered menu locations with this command:

wp theme location list

In Wedge, you should get output similar to the following:

+---------------+--------------------+
| location      | description        |
+---------------+--------------------+
| primary       | Primary Menu       |
| social        | Header Upper Right |
| secondary     | Above Header       |
| tertiary      | Footer Left        |
| footer_center | Footer Menu        |
+---------------+--------------------+

Another potential step you can take is to re-install the Wedge theme manually. You can either download the theme zip file directly and upload it to your WordPress Dashboard, or use WP-CLI once more:

wp theme install http://repo.boldgrid.com/themes/boldgrid-wedge-1.16.4.zip --activate

I’d also be interested to see if you get any JavaScript console errors while you’re customizing your site. Here’s a quick video I created for another user to show how to check:

Hi Stephen-

I think that the main concern motivating the “remove inactive themes” security suggestion is avoiding “notification fatigue” from too many updates by themes you’re not using. That said, I normally go by the general rule to have one backup theme, as you said to be able to recover from an unexpected error in the active theme.

Currently, the default theme is Twenty Twenty, and it’s a pretty good choice. Folks who don’t use the default WordPress “Gutenberg” editor might have a better fall-back experience with Twenty Nineteen. Either one would be a solid option.

Hi Bryan-

You can paste your code by switching over to the Text Editor. As far as formatting goes, what I normally do for adding a JavaScript Widget is use an Audio and Video block from the block library.

Look for a block that features a video in a design style that you like, and add it to your page. Once you’ve got it, click on the video and then switch to the Text editor. Replace all the code that looks like [embed]…[/embed] with the code you got from the quiz provider.

Here’s how I would fix that button. The paragraph just above it is properly centered, so use the orange Edit Content control to clone that paragraph. Then highlight your button, cut it with Ctrl-X and paste it into the new cloned paragraph.

Hi MJ-

Just an update on our investigation into the issue, it looks like a small number of sites experienced this issue because after the update, the SCSS code was not recompiled. A quick easy way to fix this is to activate another theme, and then re-activate Cobalt.

We haven’t been able to recreate the error in any of our tests, so it’s still a bit of a “spooky” issue, but this fix has worked for the other users who reported it. Can you give this a shot and let us know if that resolved it for you too?

Hi Tom-

I’m afraid that by their very definition, paragraphs are separate elements.

One way that you could accomplish this more efficiently would be to create your first paragraph with custom margins and fonts, and then using the orange-colored Edit Content menu, and use the Clone feature to copy your paragraph, so that all your subsequent paragraphs match.

Another common way to “hack” this type of behavior is that you can use <br> elements with a single space character in between them. To do this, you have to switch over to the text editor and use the special code &nbsp; which stands for “Non-breaking Space.” So you end up with code that looks like this:

<p>Some Text<br>
&nbsp;<br>
&nbsp;<br>
Some more text two lines down</p>

• This reply was modified 4 years, 1 month ago by Jesse Owens. Reason: Added additional information

Hi MJ-

We did get a couple other reports of this issue yesterday, and our developers are currently investigating. I’ll update you here as soon as I know the quick fix for you.

Hi Stephen-

I’m very sorry to hear that your color palette was lost after an update. That’s definitely not working as designed. If you have a backup, I’d recommend restoring it so that we can salvage your original colors.

How would I save the color changes

Your color palette is stored in your WordPress Database, in the wp_options table, in a field called theme_mods_boldgrid-wedge, in an object called boldgrid_color_palette. Therefore, a database backup can restore your colors.

One easy way to save copies of your Theme Customizations is with the excellent Customizer Export/Import Plugin that saves copies of the theme_mods_* database field.

Is it needed to update themes? How do I find out what is contained in an update?

The majority of updates are for plugin compatibility fixes, most often WooCommerce templates, among others. Occasionally though, an update will address major issues with a new version of WordPress. For example, the release of WordPress 5.5 had some major changes that required an update to our themes. I definitely recommend keeping your themes up to date because of this.

To find out what’s contained in an update, you can check the changelog from your WordPress Dashboard in the Customize > Change Themes > Theme Details section.

Is there a config file that contains the color changes that I could apply after I update?

Since the color palette is stored in the database, a backup of your database (or an export from the Export/Import Customizer plugin) are your best bets.

Again, I’m very sorry to hear about this. As an InMotion Hosting customer, you have access to premium support, so if you’d like you can file a private ticket and a member of our team can log into your site and see if we can recover your colors.

And as always, I highly recommend making a full backup of your site before updating themes and plugins.

Hi DG-

The issue you’re seeing is because of the way that iPhones specifically (it looks great on my Android phone) handle backgrounds that have both the Cover size and the Fixed position.

One way you might consider resolving this is to change your backgrounds to Parallax. This would introduce a little more movement to the page, but it would look consistent across devices.

Another way you could handle this so that you can keep the fixed appearance but also work with iPhones well is to add a Custom CSS rule similar to this:

@media screen and (max-width: 991px) {
	div.background-fixed {background-attachment: scroll !important; }
}

Hi Lee-

The actual background color itself will be a separate class, similar to color4-background-color (although the number will be different depending on which color you’ve chosen). The bg-background-color class only controls the text contrast.

Hi Lee-

One way you could prevent this rule from affecting your Forminator button is to use a little bit of custom JavaScript. Navigate to Customize > Advanced > Custom JS & CSS and add this line to your Custom Theme JS:

jQuery('.forminator-button').addClass('btn');

Hi Tom-

The easiest way to preserve line breaks in between paragraphs is to make sure that you’re actually using paragraphs (<p>), rather than breaks (<br>). By default, WordPress removes more than one break in a row.

The easiest way to tell the difference is that a new paragraph is entered with just the Enter key, while a line break is Shift+Enter.

Hi Elena-

I’ve done a bit of searching, and I haven’t found any way to accomplish exactly what you’re after.
If your main goal is to prevent image theft, there are a few plugins that do this. The one that comes closest to what you’ve described is Prevent Direct Access, because it masks your images with a url like example.com/private/*random-string* and will block users from being able to visit the file in the uploads directly. However, the free version is limited, but if your images are very valuable to you it might be worth looking into.

Other plugins that have similar features are WP Content Copy Protection and Secure Copy Content Protection.

Hello Len-

Thanks for reaching out, I’m sorry to hear about the frustration creating a new Inspiration.

I checked out the site you sent over, and it looks like you may have already installed one using the BoldGrid Swifty theme. Since that’s the case, you’ll need to look for the Start over with a new Inspiration button once you’ve clicked on Inspirations.

Once there, you’ll see the different categories and designs to choose from.

Hi Stephen-

In the Wedge Theme, the header background is controlled by the second color in your color palette:

In order to add a slider to a Page or Post, use the + icon at the top of the page, and select either a Content Slider or Section Slider. For detailed instructions, check out this tutorial on how to work with sliders.

Hi Mark-

Crio has been tested up to PHP 7.4, so I suspect something else might be causing your “white screen of death.”

If just switching the version in .htaccess isn’t working, you may also need to change the setting in your cPanel interface. Here are BlueHost’s instructions for doing so.

Cheers Nicholas, glad to help. Please let us know if you have any more questions.

Hi Tam-

From what you’ve described, it sounds like you may need to “flush your permalinks.”

Navigate to Settings > Permalinks, and switch your permalinks to Plain, click save, and then switch them back and save once more. This will normally resolve redirect issues like the one you’ve described.

All that said, we no longer recommend using the BoldGrid Staging plugin, but rather recommend using BoldGrid Cloud WordPress instead. It has some major benefits over the old plugin. Since it’s a separate environment, your development work won’t affect your live site. You can also test out new plugins or functionality without risking errors on your live site.

As an InMotion Hosting customer, you already have access to Cloud WordPress premium in your BoldGrid Central account. Check out these guides on how to easily set up your staging site and how to deploy a Cloud staging site to production.

Hi Jared-

Thanks for the clarification! To make the header section smaller, use the “default template” option on your homepage.

For the sections that have a solid background, there’s a couple of things you’ll need to do. In some cases, the actual blocks in the page have a background. To remove those, use the black Edit Section menu at the bottom of each block, and click Change Background:

Once you’re in the background color tool, use the slider on the right-hand side to move the transparency all the way to 0:

Finally, there are some other elements that will use a solid background that you can’t control in the editor. To remove these, navigate to Customize > Advanced > Custom JS & CSS and paste these two lines into your Custom Theme CSS:

div.site-content { background: none !important; }
div.background-accent { display: none; }

Hi Renascence-

You can customize your footer without coding a new file in the Customize > Advanced > Footer Settings. There you’ll be able to modify the contact details, change the attribution links, and add custom widgets to include any content you’d like in your footer.

If you would like to custom-code a new footer, you should do it by creating a child theme, where you’ll be able to override the template from your current theme by creating a file called footer.php in your theme’s templates/footer/ directory.

Hello Andrew-

I’m sorry to hear about the unrequested password reset notifications you’re getting, we’ll be happy to help.

To clarify, are you receiving these notifications from BoldGrid.com, or your website? If you’re getting repeated password reset notifications from your website, it’s possible that your login form might be experiencing a brute-force attack.

There’s a couple of simple things you can do to prevent this type of attack. First, make sure that your administrator user isn’t using a generic username like “admin,” and make sure that the email address for the administrator user isn’t generic, especially if it’s using the same domain as your website. Email addresses like “info@yourdomain.com” or “admin@yourdomain.com” are easy to guess, and therefore susceptible to brute-force attacks.

You might also consider using a login protection system like Loginzier, which will let you use several ways to secure your login form, like Captcha, 2-Factor Authentication, and basic brute-force protection for incorrect password attempts.