Jesse Owens

Hi Gerrit-

I did want to clarify that W3 Total Cache licenses are on a “per-install” basis, so if you’re using WordPress Multisite for your various websites, you only need one license.

Hi James-

Thanks for the clarification, sorry I misunderstood the question.

In order to use Post and Page Builder, the user needs to have the capability to edit_pages, and in your case, edit_private_pages.

Out of the default user roles that come built-in with WordPress, only Administrators and Editors have this capability. If you need to extend this capability to other user roles, I recommend using a plugin like User Role Editor that will let you add capabilites to different roles.

Hi Brad-

I’m sorry to hear about the issue preventing you from accessing your saved blocks. I can only think of a couple of things that might cause this issue.

First, it’s possible that a security plugin or setting might be preventing access to admin-ajax. Temporarily disable any security plugins you might be using, and see if the issue still happens. If that’s the case, please let us know what you changed so we can investigate.

It’s also possible that the issue might be related to other server settings. One way we can investigate is if you’re able to check your browser’s error console while you’re trying to access your saved blocks. Here’s a short video showing you how to access your error console:

Once you’ve got your error console up, try adding your saved block again, and let us know if you find any errors there.

Hello Jim-

BoldGrid’s Post and Page Builder comes with several pre-built testimonial blocks ready for you to use.

First, click the orange Add Block button above your editor window, and you’ll be brought to the block library. From here, look for the Types drop-down menu, and you’ll see the Testimonial block type.

Once you’ve selected your testimonial block from the options here, use the 4-pointed arrows   control to drag it into your page above your map block.

Good plan Zoheb! Just let us know and we’ll be happy to help.

Hi Sarah-

This issue is due to the way that Safari on iOS handles the “Cover Page” image size together with the “Fixed” background position.

In order to fix it, navigate to Customize > Advanced > Custom JS & CSS and paste the following code into your Custom Theme CSS field:

@media only screen and (max-device-height : 1024px) and (max-device-width : 1024px) { 
   .palette-primary.custom-background, .boldgrid-section.background-fixed { 
      background-attachment: scroll !important; 
      background-position: center top !important; 
   } 
}

Hi Zoheb-

When you say you’re using BunnyCDN, are you using their cloud storage service to store your backups? If so, I noticed that they recommend using a Passive Connection in their tutorial on FTP storage.

In order to change this for your backups, navigate to Total Upkeep > Settings > Backup Storage and click on the Update link next to FTP. From here, you’ll be able to change the connection type fro Auto to Passive. Also double-check that you’re using FTP and Port 21.

Hi Wade-

These forums were recently migrated from another platform, and some of the answers for old questions got lost in the transfer. Sorry about that!

In order to remove the border from footer widgets, navigate to Customize > Advanced > Custom JS & CSS and paste this line into your Custom Theme CSS:

.site-footer .widget { border: none; }

Hi Matt-

I’m glad to hear that you got it fixed by using the text editor. It’s possible that you might be on an older version of the Post and Page Builder. The current version is 1.13.4.

I did notice that you’re on a pretty old version of the Hifidel theme as well.

Here is a direct download link for the newest version of the Post and Page Builder, Post and Page Builder Premium add-on, and the Hifidel Theme.

Hi Alex-

Autosaves are stored in your browser, but I can’t think of a way that browser cache would affect the creation of autosaves. One thing you can try is to define the autosave interval in your wp-config.php file, like so:

define('AUTOSAVE_INTERVAL', 120);

Revisions aren’t saved to the database until you either save a draft or update the post. You mentioned that you are saving them, and it’s being included in the database, but the post isn’t updating to the newest revision. I have to say I’ve never heard of an issue like that before.

If the issue is related to W3 Total Cache in any way, you may be able to resolve it by checking the options to Don’t cache pages for logged in users in Performance > Page Cache and Disable minify for logged in users in Performance > Minify. That being said, W3 Total Cache doesn’t cache administration screens like the editor.

For your second question about browser cache, W3 Total Cache handles this by making modifications to your site’s main .htaccess file. Generally speaking, changes in .htaccess will override your server’s settings, so you can consult your sysadmin on which settings they’re setting up and make sure that your W3 Total Cache settings in Performance > Browser Cache match.

Hello Whit-

For your first question, first you’ll need to add a CSS class or ID so you can target the row that contains that image. Use the blue-colored Edit Column menu, and select Advanced Controls. Then add a CSS ID, in this example I used “header-banner.”

Once you’ve got that set, you can target that row with Custom CSS, similar to this:

div#header-banner { 
 padding-left: 0px; 
 padding-right: 0px;
}

For your second question, you’ll need to switch over to the Text editor tab in your editor. You’ll see that each one of those columns is inside a <div> element that looks like this:

<div class="col-md-3 col-xs-8 col-sm-6">

These CSS classes control the width of the columns at different screen sizes. On “Medium” size screens, each column takes up 3/12 (one quarter) of the screen, on “Small” screens, 6/12 (half), and on “Extra Small” screens, 8/12 (two thirds). So, in order to make sure they fill up a small screen, change each one of those elements so that col-xs-8 is col-xs-12:

<div class="col-md-3 col-xs-12 col-sm-6">

That will fill a vertical mobile screen.

Hello Peeyush-

I do see that GTMetrix is showing that your image assets have a browser cache time-to-live (TTL) of 4 hours, and JavaScript files are showing 2 days.

By default, W3 Total Cache sets a TTL of 1 year (31,536,000 seconds). You can check on this in your Performance > Browser Cache menu. However, it is possible for CloudFlare to override your TTL values. Here’s more information on how to check on your CloudFlare TTL settings.

Regarding your Opcode Cache, are you able to publish a phpinfo.php file on your site so we can double-check the settings?

When you say your CDN Path is not working, are you getting any error messages, or can you describe what steps you’re taking when you see the issue?

Hi Cheri-

Checking out your site again, I do see that the <br /> tags aren’t there any longer, but now seem to be separated with “space” characters, &nbsp;

Either way, the <a> tags will still get targeted by the WordPress “wpautop” function whenever you switch back and forth to the Visual Editor unless they’re wrapped in a valid text element (right now, they’re just in a <div>, which is a visual element).

I still believe using a list is the best way to resolve this issue, because you truly are creating a list of documents in your dropdown, and that will create “valid” markup for your element. However, if using an unstyled list won’t work for you, another possibility may be to use a plugin like Toggle wpautop which will let you disable the wpautop function on a page-by-page basis.

Hello Whit-

Thanks for using the Swifty Theme from the BoldGrid Inspirations WordPress website builder.

I checked out the website you sent over privately, and I spotted two main issues causing the problem with mobile responsiveness.

The first issue is the long text in the footer, “Paid for by… Authorized by…” Right now, that text is set not to wrap. Navigate to Customize > Advanced > Custom JS & CSS and paste the following into your Custom Theme CSS:

.contact-block span { white-space: normal; }

The second issue I noticed was the image just below the header (with the star in the middle) is set up as a background image on a block, so the names and copy on either side are cut off. I’d recommend adding this image normally, rather than as a background, so it scales down with the screen width.

Other than those two issues, did I miss anything? Let us know if you’re still having any issues, we’re happy to help.

Hi Cheri-

Kudos on creating this custom drop-down button, it looks fantastic!

When you switch back-and-forth between the Text editor and the Visual editor, it will attempt to “fix” any HTML markup, in this case replacing your <br /> tags with <p> tags. I’d fix this by creating some valid markup to replace the list of links with line breaks with an unstyled list:

<div class="dropdown">
<p class=""><button class="btn btn-block btn-pill btn-color-5 dropbtn">Saturday Maps</button></p>

<div class="dropdown-content">
<ul style="list-style: none;">
<li><a href="/wp-content/uploads/2020/09/Master-Standard.pdf" target="_blank" rel="noopener noreferrer">M/X STD</a></li>
<li><a href="/wp-content/uploads/2020/09/Master-Jumpers.pdf" target="_blank" rel="noopener noreferrer">M/X JWW</a></li>
<li><a href="/wp-content/uploads/2020/09/Open-Standard.pdf" target="_blank" rel="noopener noreferrer">Open STD</a></li>
<li><a href="/wp-content/uploads/2020/09/Open-Jumpers.pdf" target="_blank" rel="noopener noreferrer">Open JWW</a></li>
<li><a href="/wp-content/uploads/2020/09/Novice-Standard.pdf" target="_blank" rel="noopener noreferrer">Novice STD</a></li>
<li><a href="/wp-content/uploads/2020/09/Novice-Standard.pdf" target="_blank" rel="noopener noreferrer">Novice JWW</a></li>
</ul>
</div>
</div>

Hi Jeremy-

If you’re only split testing a few pages, I recommend adding them to Never cache the following pages in your Performance > Page Cache menu.

If that’s not going to work (i.e. you’re testing a large number of pages) can you share a little more information?

Which caching method are you using for your Page Cache? “Disk – Enhanced” does not support caching redirects, but should be bypassing redirects as if no caching were enabled.

Also, do you have the option enabled to Cache URI’s with query string variables in your Performance > Page Cache menu? If so, try disabling that option.

Hi Shirley-

Glad to hear that everything’s working correctly again! Please let us know if you have any more questions, we’re happy to help.

Hello Shirley-

I’m very sorry to hear that you’re missing your text settings.

Can you clarify exactly what steps you’re taking when you’re “clicking on your text settings?” Are you changing your font settings in Customize > Fonts? Or are you changing the text settings for a block of text in the Post and Page Builder?

The first thing to do is to make sure all of your Plugins and your Theme is up-to-date. Navigate to Dashboard > Updates and make sure everything is updated.

If everything’s up-to-date, you might be experiencing a Javascript error. If you have a moment, check out this short video on how to check for Javascript errors, and then use your browser console while you try to change your text settings. If you see an error there, let us know what errors you see and we can troubleshoot further.

Hi JW-
Currently, only some of the BoldGrid Themes have a sticky menu feature, including the Crio SuperTheme Pro Version,, Evolv, and Hydra.

There are free plugins that you can use to accomplish this in any theme as well, including the popular Max Mega Menus plugin.

• This reply was modified 4 years, 2 months ago by Jesse Owens. Reason: fix grammar mistake

Hi Peter-
In order to make sure that your gallery isn’t linking to anything, make sure to select the Link to: None option in the gallery options.