Jesse Owens

Hi Nancy-

Thanks for the question, and thanks for using the BoldGrid WordPress Website Builder. This issue is caused by how iOS devices interpret the “Cover” background image size attribute. Here’s what I see when I check out your site on an iOS and Android device:

My iPhone is a pretty large one, so if you were checking on a smaller model you may only see the blue sky that’s at the top-left of your image.

If you’d like the focus section of the image to be more prominent, you can add a little bit of Custom CSS to accomplish that. Navigate to Customize > Advanced > Custom JS & CSS and paste the following code into your Custom Theme CSS field:

@media (max-width: 991px) {
    body.custom-background {
        background-size: auto !important;
        max-height: 100vh;
        background-position: center top !important;
    }
}

This will center the image and scale it a little better on iPhones, so that you get a look like this:

Hi Darryell-

Thanks for reaching out, I am sorry to hear about all the frustration.

We are aware of an issue with InMotion Hosting’s Copyright Coin purchasing that occasionally fails to give you the keys you’ve paid for, and we’re currently working with them on resolving this issue. They did reach out to us earlier today to get your coins, and they have been added to your connect key.

In the meantime, you can purchase copyright coins directly from your BoldGrid Central account, in your connect keys menu.

We did get a question from you last week, and I did send a reply. Be sure to check the option to Notify me of follow-up replies via email so that you get notifications when your forum posts are answered.

Hello Wendy-

This is a public forum so we’re not able to discuss private details about the order. Can you please email support [at] boldgrid.com along with the details of the charge, as well as the last four digits of the card that was used for the purchase?

Hi Earl-
I spent a little time playing around with the bbPress Style Pack Plugin that’s providing that shortcode, and it looks like it’s set up to inherit the background color from the containing block, but using the theme default colors for the links in the list.

It looks like you should be able to change this setting in the Settings > bbp Style Pack > Topic Index menu, under section number 3:

Hello Rakel-

I’m very sorry to hear about the problems using W3 Total Cache.

It’s tough to speculate what might be going on without a little more information. Can you describe what doesn’t work when W3 Total Cache is enabled? Do you see errors in your browser’s error console, or from your WordPress debug log?

Here are instructions on how to enable the WordPress Debug log, as well as a quick video tutorial on how to use your browser’s error console.

I took a look at the website you sent over privately, and it looks like you may already be using another solution for minification of your website. If that’s the case, make sure that you’re not also enabling minification in W3 Total Cache. Minifying with two different plugins is one of the most common causes for errors when using W3 Total Cache.

Hi Shayan-

I wanted to clarify my answer to your first question. The CDN is purged when you use either the Empty All Caches button, or use the top-bar Performance > Purge Modules > Cloudflare:all options.

Hi Noula-

Thanks for your interest in the Crio Theme. If you’ve already built a website using BoldGrid Inspirations, there’s just a few things to know about switching to Crio.

First, all your pages and post content will remain the same and work the same way they do in your current theme.

The biggest things you’ll need to work on are the design aspects, like your color palette, header and footer settings, and any customizations you’ve added to your current site. Because of that, I’d definitely recommend making the switch in a staging environment like Cloud WordPress before moving it to your live site.

Once you’ve got your staging site set up, all you’ll need to do is navigate to Customize > Change Themes, click Add New, and search for Crio.

Thanks for that feedback MJ! I’ll do some research into the Oracle Cloud to see if I can come up with a solution for you.

Hi Shelly-

All marketing emails from BoldGrid will have an unsubscribe link at the bottom of the email, and we strictly adhere to unsubscribe requests.

I checked on the email address you used to make this post, and it looks like it’s already unsubscribed from our lists. Please let us know if you’re having any more trouble with these.

Hi MJ-

Glad to hear that you got it sorted out!

In fact, you can already use Total Upkeep Premium for any S3-Compatible storage service, but the interface is a little confusing because it was originally designed for DreamHost’s DreamObjects service, which is an S3-Compatible object storage service.

You can set up your S3-Compatible storage service by navigating to Total Upkeep > Settings > Backup Storage and selecting the option to Configure DreamObjects. From there, you’ll just need your Access Key and Secret, as well as the hostname of your storage, and you’ll be able to store your backups there.

I’ve also submitted a feature request to make this option easier to use in future versions of the product.

Hi Neil-

When you say your anchor links don’t seem to be working, can you describe exactly what’s going on? If you have a moment, check out this video I created for another user on using anchor links:

We also have a detailed tutorial on anchor links here.

As for the spacing between your headers and horizontal rules, that’s coming from the margin on your H2 elements. Here’s what it is now:

.page-template-page_home .entry-content h2 {
margin-bottom: 40px;
padding-bottom: 15px;
}

You can copy that rule into your Custom Theme CSS and modify the values to suit your needs. Keep in mind this rule is specifying only the h2’s on your home page, so if you want to apply this to all the h2’s on your site, simply remove .page-template-page_home.

Hi Orlando-

I’m very glad to hear you found the solution! Keep in mind that the Gutenberg plugin exists to develop new features for the default WordPress editor, and it should be considered “beta.”

The production-ready features of Gutenberg are already included in your WordPress installation, so you only need the plugin if you want to test the bleeding-edge features of the editor.

That said, you may have helped us out by discovering this bug. I’ve created a new bug report so our developers can investigate the errors.

Hi Heather-
It’s possible it may have been the Google Font plugin, I didn’t try that one. I suspected the Easy Accordion plugin, but when I tried to replicate it in a testing environment I couldn’t get the same behavior.

Either way, all’s well that ends well, glad to hear you’re in business. Let us know if you need any more help, we’re happy to assist.

Hi Bryan-

I sent you an email with a summary of the changes we made in your Support Ticket. The primary issues were:

1. Many of the paragraphs had custom left- or right-margins that were upsetting the centering.
2. The URL for your fonts was still pointing to the deleted staging site.

Once we got these fixed up, I think everything looks better, but please let us know if you need any more help!

Hi Marcin-

I wasn’t able to view your screenshots, because the links pointed to a Gmail attachment that isn’t visible to others who aren’t logged into that Gmail account.

Are you able to copy-and-paste the text of the error message that you’re seeing, or use a screenshot hosting service like imgbb.com so we can see what you’re seeing?

Hi Darryell-

I took a look at the website URL, and it does look like an InMotion Hosting default under construction page.

I can’t speculate on where the site may be now if it was previously working on that address, but you can contact InMotion Hosting via chat or phone at 888-321-4678×2

Hi Bryan-

We’ll follow up with you on your Premium Support Ticket and get this all fixed up for you.

Cheers, Nik! Glad to hear it. Let us know if you have any more questions, we’re happy to help.

Hi Tanya!
Thank you very much for the info. Here’s the link to the Use Any Font Plugin, for anyone finding this topic.

Hi Neil-

I’ll try to answer each of your questions in turn.

The line spacing in my posts seems squirrelly and I’m not sure how to correct this.  I want consistent spacing between paragraphs, but it is very inconsistent, even where I appear to have used the same approach.

When you’re describing the “spacing between paragraphs,” I’m assuming that you mean in between the blog posts. Please correct me if I’m mistaken.

If that’s what you mean, then you can target it with some more Custom CSS to set the gap between them to 0 pixels (it’s currently 40 pixels):

.bgc-postlist [data-columns] {
  grid-gap: 0px;
}

I also noticed the spacing in your actual posts themselves:

If that’s what you’re referring to, here’s what’s going on. The smaller spacings are actually part of the same paragraph with a line break inserted, whereas the wider gaps are two separate paragraphs. The easiest way to differentiate between them is that a line break can be inserted with SHIFT-ENTER, where a paragraph break is simply ENTER.

I want to be able to change my September 9 post to draft, and keep working on it. Don’t see any obvious way to do that.

To change a post or page back to a draft, click on Edit next to Status: Published in your editor’s Publish box:

My September 16 post shows up, but it doesn’t have the formatting as a post that the 9/9 post has, such as list of posts at upper right, and commenting infrastructure at the bottom.

Your post from September 9 is actually a blog post, while the one from September 16 is set up as a page. You’ll need to copy the Page content and paste it into a Blog Post to get the discussion and sidebar to show up.

Also, on my pages, I want to know how to get the page title block background and the page background to match on several pages. For example on pages with lots of text where the transparency is too much for readability, I want to change the background transparency of both to match, and be less transparent.

Right now, it’s actually the other way around. Your header is fully transparent and shows the image in its original color, while the content has a semi-transparent yellow background. It’s actually a little less readable when you make it match.

Here’s how it is now:

.palette-primary .site-content { background: rgba(247, 239, 203, 0.75); }

To make that match your header, change the value 0.75 to 0. On the other hand, if you’d like to make it more readable, increase the value of 0.75 to 0.8 or even higher.