Jesse Owens

Hi Steohen-

Thanks for the great question, you’re right that WordPress doesn’t have a super easy way to insert tracking codes into the header or footer of your site.

There are lots of different solutions possible, but probably the easiest way is to use a free plugin like Header Footer Code Manager.

Many different tracking platforms also produce “official” plugins for WordPress, like Google Site Kit and Facebook for WordPress.

Hello Lance-

Thanks for reaching out, and thanks for using the Crio WordPress Theme.

Right now, there isn’t a way to restore the original pages without moving your live pages to the trash can, although you can recover them if you do. You can do that in the Inspirations > Start Over menu.

That being said, you can safely check out all of the pre-designed Crio pagesets using your free Cloud WordPress account that’s included with your DreamHost subscription. Cloud WordPress lets you create temporary, testing, or staging WordPress sites so that you can try out new plugins, or indeed install different Crio sets from Inspirations without interfering with your live website.

To get started, log in at https://www.boldgrid.com/central with the email address you use for your DreamHost account, and you’ll find 15 Cloud installs available for you to use.

Hello Miklos-

Thanks for the great question, and thanks for using W3 Total Cache.

It’s tough to say for sure, since it looks like you’ve disabled W3 Total Cache right now, but I believe the issue might be caused by the fact that both W3TC and your theme are trying to lazy-load the images.

If you inspect the images, you’ll see a class from your theme, zeen-lazy-loaded, that implies the theme itself is doing some lazy-loading work. If you re-enable W3 Total Cache, make sure that you have Lazy Loading disabled in your Performance > General Settings > User Experience section.

Hi Brian-

Thanks for the report, and thanks for using W3 Total Cache.

In the 2.1.3 release, we fixed a potential security issue with the “Replace Hostname” field, but it was too zealous about removing characters. 2.1.4 is currently finishing up its final testing and should be released within the next few hours with a fix for this problem.

Hello Martina-

Thanks for reaching out, and thanks for your interest in W3 Total Cache Pro!

While we don’t offer “free trials,” we do have a 30-day money-back guarantee. If you do decide to proceed, you’ll have access to all of the premium features and premium support from our team of experts to make sure that you get the full value of the Pro plugin.

If you do decide that it’s not a fit for you, simply let us know and we’ll be happy to refund your purchase.

Hi Mike-

Right now, the image is set to “cover” the available space. This is a special attribute for background images to fill the available space, focus on the center of the image, and respond to different device sizes.

For your requirement of always showing the full image on every device size, I’d recommend switching to a normal image, rather than using a background.

First, use the gray-colored Edit Section > Section Width option to expand the section to full-width:

Then, use the Add Media button to add the image, and select Full Size.

Hello Dkeoki-

Thanks for reaching out, and thanks for using the Post and Page Builder for WordPress.

The colors of the Post List widget are controlled with the site’s color palette, in Customize > Color Palette.

Design controls, like number of columns, and controls to show or hide various elements are in the Widget’s menu itself. Click on the Post List, and look for the Edit (Pencil) icon above it.

Beyond those controls, you can further customize your post list with Custom CSS. If you can describe what you’re looking to accomplish, we’ll be happy to help provide you with some CSS rules to do it.

Hello Anita-

Thanks for the great question, and thanks for using the Crio WordPress supertheme.

It looks like you’ve already discovered how to create a menu with links to the category archives in your drop-down menu underneath “blog.”

For designing a page that’s more organized by category, I recommend creating a custom page instead of the default “posts page.” Then, you can use the BoldGrid Post List block component. Check out this short video where I demonstrate how to use the Post List:

Hi Antonio-

Thanks so much for all your work testing and locating the conflict!

We tested out Crio together with Polylang and we couldn’t get the same problem that you’re seeing. Since the issue occurs in the Customizer, it’s likely that there’s some kind of JavaScript error occurring.

We might be able to find out more information about the issue if you’re able to check your browser’s error console while you recreate the error. Here’s a quick video on how to open your browser’s error console:

If you can either screenshot or copy-and-paste any errors you see there, we might be able to find out what’s causing the problem for you.

Hi Antonio-

Thanks for the question, and thanks for using the Crio WordPress Theme.

You don’t need to upgrade to Pro to use footer widgets. The widget areas appear “Inactive” until you add them to the footer. Navigate to Customize > Design > Footer > Layout and add a widget area to a new location:

Once you’ve added it, click the Edit Sidebar button to choose and configure the widget for that area.

Hello Carla-

Thanks for reaching out, and thanks for using the Crio Premium WordPress theme.

The most common thing that causes problems with loading the customizer, either making it take a very long time or never loading at all, is some kind of JavaScript error.

The most common thing that causes JavaScript errors is some kind of conflict with a plugin. Did you recently add any plugins to your website around the same time you noticed the problem?

One troubleshooting step that can help determine what might be causing the issue is to examine your browser’s error console while you try to use the customizer. Here’s a quick video on how to open and examine the error console:

If you can do that, and let us know if you see any errors there, we might be able to help you determine the cause of the problem.

Since you’re a Premium Member, you can also utilize our Premium Support System so we can take a closer look for you as well.

Hi George-

Glad to hear you’re making some progress!

Is there a way of targeting and excluding items on the return trip? […] without deleting all the other folders/add on domains/etc that exist in public_html.

Total Upkeep won’t overwrite anything that wasn’t in the backup file, so any excluded files and folders won’t be deleted when you restore the backup.

If I’m understanding your second question correctly, the art1.ca, art2.com, and art3.com folders are inside your site’s directory?

First, eliminate the extra spaces you have there, and make sure the / character is in front of the directory name, so it looks like this:
.git,node_modules,/art1.ca,/art2.com,/art3.com/

You should be able to confirm that you’ve got the excludes correct by clicking the Preview button and checking to make sure they’re all excluded.

Hello Donna-

Thanks for reaching out, and thanks for using the Crio WordPress theme for Business.

First, you can set the main color palette in Customize > Colors. By default, the first color in the palette is the header’s background, and the last color is the header text.

Then, you can further customize the background color and the text colors in the Customize > Design > Header menu. Here, you’ll find options for the Background, Site Title and Tagline, each of which lets you choose a color from your main color palette:

Additionally, you can customize your menu’s colors in Customize > Design > Menus.

Hi George-

Thanks for the great question, and thanks for using the Total Upkeep WordPress Backup Plugin.

You can exclude your other websites’ directories by selecting the option for a Custom Backup when you create it.

You can do this both when you create a manual backup, as well as for all of your scheduled backups, in the Total Upkeep > Settings > Backup Storage menu.

Also note that you can use the Preview button here so that you can double-check that you got all of them in the list of excluded directories.

Hi Joon-

I’ve contacted you via email as well as our partners at Plesk. We’ll pick up the conversation there, thanks!

Hi Emmett-

Thanks for reaching out, and thanks for using the BoldGrid Post and Page Builder for WordPress.

As was mentioned in the thread you linked, the Gallery plugin has a limitation about detecting the screen size when the images are “above the fold” of the website- that is to say, visible without scrolling down.

The easiest way to fix this is to add some content to “push” your gallery down, however there is a “hack” you can use to work around the limitation.

To use the “hack,” navigate to Customize > Advanced > Custom JS & CSS and paste this JavaScript snippet into your Custom Theme JS:

jQuery(document).ready(function() { 
setTimeout(() => { window.dispatchEvent(new Event('resize')); }, 1);
});

Be sure to delete the // characters that are automatically added to the first line when you first paste it in.

Basically, what this does is wait 1 millisecond after the screen is “loaded,” and triggers the resize event to fool the gallery into thinking it has been resized.

Hi Joon-

Thanks for reaching out, and thanks for being one of our BoldGrid WordPress Hosting partners.

Due to a limitation in the Plesk integration, it’s pretty tough to “Downgrade” the license package. If you do follow their advice to cancel the existing license, and add a new pay-as-you-go license, all of your current customers would need to have their Connect Keys updated.

Since you’re one of our valued partners, we may be able to migrate your existing licenses to your new plan, but it will take some manual intervention by our team, and we should work together privately to work out a plan that’s best for you and your customers.

Can you reach out directly to our partnerships team using this contact form so we can coordinate with you on this change and make it as smooth as possible?

Hi Terence-

Thanks for the great question, and thanks for your interest in Total Upkeep Premium.

Both the free version and the premium versions of Total Upkeep can only back up database tables that use the WordPress Database prefix (wp_ by default). You can find your database prefix by checking your wp-config.php file.

Hello Annette-

Thanks for reaching out, and thanks for using the Post and Page Builder for WordPress.

I took a look at the gallery on your “Available Paintings” page, and I was able to see all of the information for each painting. Can you link to or be more specific about which images you’re not seeing the information for?

I also noticed that you’re using the Gmedia Gallery plugin for this gallery. That plugin has a dedicated support forum here, if you need help specifically with your gallery.

Hello Meredith-

Thanks for reaching out, and thanks for choosing the Crio WordPress theme for business.

Unfortunately, menus and widgets don’t have a “Trash” bin, so they’re not easily recoverable without restoring a backup of your website. If you’re only

That being said, it’s easy to create a new menu with social media icons. Any menu that contains custom link type menu-items to a social network will automatically show icons.

Right now, there isn’t an alignment option available for widgets in the footer, but this is a feature we’re working on. However, there is a “workaround” you can use.

In your Customize > Design > Footer > Layout menu, add three widget areas to your new row:

Then, add your new widget to the middle widget area, leaving the other two empty.