Jesse Owens

Hi Julius-

Thanks for your interest in using Cloud WordPress for staging your site updates.

Unfortunately, Cloud WordPress doesn’t support Multisite installations. Cloud WordPress Premium does provide a file manager to access all of your files as well as a database management tool.

Hi Terry-

Thanks for reaching out, and thanks for using the Grid One WordPress theme.

Unless you’re creating a child theme for Grid One, I don’t recommend trying to edit the theme files directly. The main reason for this is because any modifications you make will be overwritten when you update your theme in the future.

That being said, probably the best place to start is the boldgrid-gridone/templates/entry-header-archive.php file. This is the one responsible for displaying the title of any archive page, including the author archive.

A better way to accomplish this would be to use a WordPress Filter to add the avatar. You can accomplish this using a plugin like Code Snippets so you don’t have to modify your theme files.

Here’s an example code snippet you can use to accomplish this:

add_filter( 'get_the_archive_title', function ( $title ) {
    if( is_author() ) {
	$title = get_avatar( get_the_author_meta( 'ID'), 64 ) . ' ' . $title;
    }
    return $title;
});

This filter intercepts the built-in function to display the archive title, tests whether it is an author archive with is_author(), then adds the avatar photo to the begining of the title. Change the value 64 to adjust the size of the photo, and feel free to add any HTML markup in the string.

Hi Aaron-

Thanks for reaching out, and thanks for using the Venetian WordPress theme.

You can accomplish this by using a WordPress filter to change which links will be turned into an icon. If you’re not creating a Child Theme for Venetian, I recommend using a free plugin like Code Snippets to accomplish this.

Here’s a simple example of a code snippet you can use to completely disable YouTube links from being changed into icons:

function bgsc_remove_social_icon($networks){
    unset($networks['youtube.com']);
    return $networks;
}
add_filter('boldgrid_social_icon_networks' , 'bgsc_remove_social_icon');

I noticed, however, that you have two YouTube links in your menu. I’m not entirely certain how you created the smaller icon, it doesn’t look like that’s being provided by the theme itself. If the above snippet removes both of the icons, you can try making the search term more specific.

For your specific case, the link you don’t want to be an icon has youtube.com/channel in the URL, and the one you do want to be an icon has youtube.com/watch in the URL. For that specific case, you could use a snippet like this:

function bgsc_remove_social_icon($networks){
    $networks['youtube.com/watch'] = $networks['youtube.com']; 
    unset($networks['youtube.com']);
    return $networks;
}
add_filter('boldgrid_social_icon_networks' , 'bgsc_remove_social_icon');

Hello Annette-

Thanks for reaching out, and thanks for using the Pavilion WordPress theme.

If I understand correctly, you’re trying to keep the site looking the same was it does now, but instead of changing the text in the Call-to-Action Widget (“site slogan”) you’d like to control that text with the site description option, or “tagline.”

This could be possible with some custom coding, but I don’t think there’s a compelling reason to try to do this. From an SEO point-of-view, the “slogan” is an H2 element, and the “tagline” is an H3 element, so search engines will already see the slogan as a more important piece of content.

One thing you could do to get the “best of both worlds” is to put the same text into your tagline, and add a line of custom CSS:

h3.site-description { visibility: invisible; }

That way, you’d still have the text in both places, but it would only display the way you have it now.

Hi Sandra-

Thanks for the update. Since this is a public forum, we’re not able to process refund requests here.

Since you’re not able to use the Dashboard option, please contact the billing support team using their dedicated contact form.

Hi Joe-

Thanks for reaching out, and for using the Grid One WordPress theme.

It’s true that these are tough to find, because the CSS for them is on the :before pseudo-element on the titles. To remove it entirely, use CSS like this:

.palette-primary .entry-title:before { border: none; }

To change the color, use CSS like this:

.palette-primary .entry-title:before { border-top: 1px solid #000000; }

Replace #000000 with your preferred color code.

Hi Rob-

Thanks for reaching out, and thanks for using the Post and Page Builder for WordPress.

I clicked around your site, and the only gallery I found was on the client-portfolio page. I didn’t see the type of hover overlay you described there. Can you include a link to the specific page with the gallery you’re having trouble with so we can take a closer look?

Hi William-

Thanks for reaching out, and thanks for using Total Upkeep Premium to store your backups on Google Drive.

This log appears to be a google-drive-connect.log file, but it looks like the beginning and end might have been cut off from what you’ve included here.

I’m assuming a couple of things about your issue- first, you’re trying to upload your backup to Google Drive and second, something went wrong with the upload. If my assumptions are correct, can you also include the corresponding google-drive-upload.log file in your reply here, so we can see if there is any more information?

If my assumptions aren’t correct, can you describe the issue that you’re having with your backups?

Hello Jim-

Thanks for reaching out, and thanks for choosing DreamHost, on of our Platinum WordPress Hosting Partners.

I took a look at the site you included in your question, and I wasn’t entirely sure what you’re referring to.

If my guess is right, I think you might be referring to the comma in your page title being replaced by the “pipe” character ( | ). If so, that’s the expected behavior of the BoldGrid Easy SEO plugin. It’s generally accepted that separating a page title with pipes is more readable in Search Engine results.

If my guess isn’t right, can you describe what’s changing that you weren’t expecting?

Hi Javier-

Thanks for the reply, sorry that you’re still having trouble! I did make a couple of mistakes-

I tried adding the code to the head.php […] I had originally added the shortcode to header.php [… but] the language select tool does not show up.

You’re right, I meant to say header.php, and I also made a mistake in the code. It should be do_shortcode('[gtranslate]'); (I forgot the brackets in the shortcode).

“Your theme does not support navigation menus or widgets.”

This sounds like there may be a technical issue going on with your Child Theme configuration. Double-check the sample files in this tutorial to make sure that the parent Westview theme is being enqueued correctly. If you’re still seeing that message, let us know what you have in your style.css and your functions.php files.

Hi Thierry-

Thanks for the great question, and thanks for your interest in the Inspirations WordPress website builder.

Right now, we don’t have a French translation for Inspirations, but the localization files are available on the Github Repository, and you can also see the community-contributed German translation there as well. There is documentation available in the WordPress handbook on how to edit and use localization files.

If you are interested in contributing a translation, please let us know and we’ll be happy to provide any assistance to you if you need anything.

Hi Antonis-

There are a couple ways you can mitigate this other than the above solution of using a slider-type gallery, but I don’t really consider them to be ideal.

For example, you can determine the height of your vertical photos, and set the entire slider to be a little bit taller. This would have the benefit of keeping the navigation arrow buttons in the same place, but they wouldn’t be “centered”  vertically on the shorter slides.

To accomplish that, you could use CSS Code like this:

.slick-slider { height: 500px; }

The other downside of that approach is that this rule would be in effect for all of your sliders, unless you do something like make separate CSS rules for individual posts and pages, for example something like this:

body.page-id-ID .slick-slider { height 500px; }

Where ID is the numeric page ID.

If you’d like to try something like this out, include the URL to one of your sliders in the “Website” field of a reply here, and I can provide you with an exact rule for your image size and page ID.

Hi Céline-

Thanks for reaching out, and thanks for using the Diced WordPress theme.

Taking a look at the site, it looks like the main problem is the two buttons, “Click & Collect Paris 17ème & Livraison en direct,” and “Commander sur Deliveroo” aren’t wrapping to a second line on smaller screens.

You should be able to fix this with a little bit of Custom CSS. Navigate to Customize > Advanced > Custom JS & CSS and paste these lines into your Custom Theme CSS:

span#glfButton0 { white-space: break-spaces; }
a.btn.btn-3d.btn-rounded.btn-color-1.btn-jumbo { white-space: break-spaces; height: unset;}

Hi Don-

Thanks for the really interesting question, and thanks for using the Hydra WordPress Theme.

You should be able to use HTML markup in your post and page titles (see example below), but none of our themes support it for the site description. However, you can accomplish this with a little bit of custom coding.

First, I’d like to strongly discourage you from editing the theme files directly, unless you’re creating a child theme for Hydra. The primary reason for this is that whenever you update your theme to the latest version, all of your changes are overwritten by the new version.

If you decide that you really do want to do it that way, the code you’re looking for is in /boldgrid-hydra/inc/boldgrid-theme-framework/includes/class-boldgrid-framework-api.php starting on line 239.

Here’s how I accomplished this.

I used the Code Snippets plugin, which lets you add PHP code without the need to modify your theme files.

Here’s the code I used in the Snippet:

If you use this method, you’ll need to be sure to add your own heading tag and any classes you want to use.

Since the built-in filter for printing the title doesn’t have a method to completely override it, I also added the following Custom CSS to the Customize > Advanced > Custom JS & CSS:

h3.site-description.h5.alt-font {
    display: none;
}

Hi JoAnne-

If you have a Crio Pro Subscription, you can remove the BoldGrid and Special Thanks attribution links using the checkboxes in the Customize > Design > Footer > Layout menu:

Hello Dik-

Thanks for the question, and thanks for using Total Upkeep WordPress backup plugin.

First, if your site is displaying the Maintenance Mode “Briefly unavailable for scheduled maintenance, check back in a minute” message, you probably don’t have to restore a backup. Instead, use FTP or your web host’s file manager to locate and delete the file .maintenance in your WordPress site’s root directory. Note that you may need to enable the Show Hidden Files setting in your FTP client or in the file manager you’re using.

If you do need to restore a backup without access to your Dashboard, you can use Total Upkeep’s command line utilities to do it. Here’s a tutorial with detailed instructions on how to use the command line to restore a backup.

This feature is available in both the Free and Premium versions of the plugin, you don’t need to upgrade to restore your backups.

Hi Daniel-

I wanted to update you with a possible way to fix this issue that our developers have identified.

The error seems to indicate that something didn’t save correctly in your header layout. Navigate to Customize > Design > Header > Layout, and click on Delete Saved Settings under the Column Widths section, and then click Publish:

Hi Mika-

As Joseph mentioned, there are two major ways to customize your header in Crio Pro. The difference is a little easier to show than to tell, so hopefully these quick video examples will help you out.

Here’s a quick video on how to use the Customizer’s size options:

And here’s a quick video on using fully customizable page headers:

Hi Annette-

Thanks for the update!

The log still isn’t providing us with any error message to give us a clue why it’s not completing.

One thing I noticed is that the log ends just before the 2-minute mark, so I might speculate that it’s hitting an Execution Time Limit of 120 seconds. You can check your execution time limit by navigating to Tools > Site Health > Info > Server and look for the PHP time limit section.

Here are the next steps you should try.

1. Try changing the compression level all the way down to 0. This will speed up the archive process quite a bit.
2. Several DreamHost users have reported that they’ve had success by asking DreamHost’s support team to disable fastcgi in your website’s PHP configuration.
3. While you’re speaking with DreamHost, ask them if they can increase your PHP max_execution_time setting.

Hi Mika-

Thanks for reaching out, and thanks for using the Crio Pro theme for WordPress. We really appreciate the feedback.

I’ll try to address each of your concerns.

[…] on the homepage, Firearms & Safety is cut up into strange pieces […] My preferred option would be to size down the titles for mobile so that it fits properly

Checking out your site, it looks like the headings start to wrap mid-word on screen sizes less than 360 pixels wide. Very few devices on the market right now have screens that small, but one major example is the iPhone 5, which is 320 pixels wide.

Here’s a solution that should work for you. Navigate to Customize > CSS/JS Editor and paste this rule into your CSS Code:

@media only screen and (max-width: 359px) {
h1, h2, {
font-size: 12vw !important;
}
}

These rules use the vw unit, rather than pixels, which stands for “view-width.” That means that on very small devices the font size will adjust according to the size of the device, and should work well for a variety of sizes. Very long words may still wrap, so you can adjust the value for h1 and h2 to a number lower than 12 if you need to.

Our developers are currently working on a more automatic solution for scaling down font sizes for small devices.

[…] it gives me no options to customize according to device.

You can customize per-device rules for your header and footer, but you’re right that right now, we don’t have typography options on a per-device basis. For example, I recommend adjusting your header design for mobile devices, so that your site title doesn’t wrap.

Navigate to Customize > Design > Header > Layout and switch to the phone view. You’ll see that your Branding row is currently set to 9/12 width. If you adjust that to 12, your site title won’t wrap.

I can select which device view. Except that device view is not consistent with what I am seeing on my end.

Other than the headings wrapping, are there other aspects of the mobile view that aren’t matching up? May I ask what device you’re using so we can make sure it’s working as expected?