Forum Replies Created
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Hello Teresa,
Thank you for contacting us about disconnecting BoldGrid from your site. Since BoldGrid runs in WordPress, you can just change the theme to a default one and deactivate the BoldGrid plugins. Here are the steps:
- In the BoldGrid Dashboard, click Customize then Change Themes.
- Roll your mouse over the Twenty Seventeen theme and click Activate.
- Click Plugins.
- Deactivate the BoldGrid plugins.
This will disable BoldGrid and leave you with a standard WordPress site, with the default WordPress theme.
Thank you,
John-Paul
Hello,
Thank you for contacting us about problems recreating your WordPress Cloud site. Sorry to hear you are experiencing these issues. We are happy to help but will need some additional information. What steps are you taking to see this error message? Please include any additional information to help us recreate and test this problem.
Thank you,
John-Paul
Hello Bruce,
Thank you for contacting us about premium themes. The themes are essentially the same, but you get additional features with the Premium license such as the ability to remove the BoldGrid branding. See a comparison chart of the Premium features on our Plugins page.
Thank you,
John-Paul
Hello S J Little,
Thank you for contacting us about displaying one category on a blog page. How they will display depends on your specific theme. We are happy to help, but will need some additional information such as a link to the site for us to see.
Thank you,
John-Paul
Hello Matt,
Thank you for contacting us about using the “Read More” option with BoldGrid. Unfortunately, the theme will often specify where the “read more” tag will go. But there is a workaround discussed in a similar question here.
Thank you,
John-Paul
We are happy to help guide you with using BoldGrid, but coding solutions will require testing and troubleshooting since sites can differ. We do have a helpful guide on how to Use Google Chrome Developer Tools to Customize CSS in BoldGrid.
Thank you,
John-Paul
Hello Ginny,
Thank you for contacting us about linking to downloadable files. Here is our helpful guide on How to Add a PDF to a Page. Another option is to use WooCommerce to set up an online store, then offer electronic downloads for sale. You could also set the price to free.
Thank you,
John-Paul
Hello Pablo,
When I test your site it is resolving successfully. If it is still not showing up in Google you can manually submit the URL’s to them here:
https://www.google.com/webmasters/tools/submit-url
You can also use Google’s URL inspections tool or submit a sitemap to Google.
Thank you,
John-Paul
Hello Nik,
Thank you for contacting for help customizing your site. Unfortunately, WordPress does not allow vector images (.svg) by default. I recommend using the “Position” option in the Site Title & Logo Customizer since it allows you to adjust the location of the title. The amount you can adjust it depends on the specific theme you have chosen.
If you want to make changes other than what is included in the customizer you can use the Custom CSS Editor. This will primarily be used by a developer or designer, as it assumes familiarity with HTML, CSS, PHP, etc.
We received all of your questions and updates but you will not be able to see them until they have been moderated and approved. This is to reduce the amount of spam we receive.
Thank you,
John-Paul
Hello Brett,
Thank for contacting us about images not appearing on your live site. As a test, try disabling any non-BoldGrid plugins. If you are using any caching plugins or tools ensure you have cleared the cache. Error logs may also provide more specific clues into what is happening. We are happy to help troubleshoot further but will need more information such as a link to the specific site.
Thank you,
John-Paul
Hello Luwis,
Thank you for contacting us about using a “.com.au” site with BoldGrid. Yes, you should be able to use any domain with BoldGrid.
Thank you,
John-Paul
Hello JB,
Thank you for contacting us about your SEO description resetting. As a test, try disabling any plugins that are not BoldGrid. Displaying and Logging PHP Errors, Warnings, and Notices may provide a more specific error message or clue into what is happening. Clear any caching plugins or tools you may have since they may only be set to update periodically.
Thank you,
John-Paul
Hello Yvonne,
Thank you for contacting us about using your own customized theme. Sorry to hear that BoldGrid didn’t work for you. Here is a link to the official WordPress guide on developing your own theme. It includes sections on coding a header and footer.
Thank you,
John-Paul
Hello John,
Thank you for contacting us about product categories not displaying on your site. When I checked the URL you provided, I noticed you are using the “Storefront” theme for WooCommerce. Unfortunately, if you are using a theme outside of the BoldGrid Inspirations, it is untested so all features may not work. I recommend using one of the official BoldGrid Themes available on the Inspirations page, such as Hifidel.
Thank you,
John-Paul
Hello Nick,
Sorry to hear you want to remove BoldGrid from your site. We are happy to help if you are having problems with a specific issue. You can remove BoldGrid by going to the Plugins page, rolling your mouse over the plugins and clicking Deactivate to disable them. You will then see the option to Delete the plugins when you roll your mouse over. Click that to remove the plugins.
Thank you,
John-Paul
Hi Dan,
Thank you for the additional information. We spent some time testing this and were unable to replicate the issue. We tested with several themes such as Callaway, Cobalt, and Pavilion. What specific theme are you choosing in the Inspiration?
As a test, try disabling non-BoldGrid plugins. This will help rule out an interfering plugin.
Displaying and logging PHP errors may also provide more specific information.
Thank you,
John-Paul
Hello Penny,
Thank you for contacting us about issues saving drafts. As a test, try disabling non-BoldGrid plugins to rule them out. Also, here is a helpful guide on PHP Troubleshooting for BoldGrid which can narrow the cause down further.
Thank you,
John-Paul
Hello Ryan,
Thank you for contacting us about adding a mobile-specific javascript to a widget area. Unfortunately, WordPress does not have this functionality built-in and BoldGrid does not add this option. There are 3rd party plugins available that allow you to add javascript to widgets such as Widget Options, which actually allows you to create mobile-specific widgets without javascript.
You could possibly use the Custom JS & CSS editor to add mobile rules, but this will require further coding and testing.
Thank you,
John-Paul
Thank you for contacting us about creating a news/magazine theme. There are many design options, but you may want to consider setting your site up as a Blog. This would cause the page to show the blog posts by date. The way this will display will be different based on the specific theme you are using.
Thank you,
John-Paul
Hello vaibhav,
Thank you for contacting us about a forgotten password. You can use the “Lost your password” link on your login page, which allows you to reset your password via email. If your problems persist there are several other ways to reset your password outlined in the WordPress Codex.
Thank you,
John-Paul
Hello Jessica,
Thank you for contacting us about adjusting the site title and social menus in BoldGrid. The Customizer in BoldGrid allows you to adjust much of your theme without any coding experience. But it does have limitations based on the specific theme you are using.
If you are familiar with coding CSS, you can use Google Chrome Developer Tools to Customize CSS in BoldGrid.
Thank you,
John-Paul
Hello Sarah,
Thank you for contacting us about issues editing contact icons. Since social media icons can often be within menus in BoldGrid, try going to the Customizer then Menus. Here is a helpful link to our guide on working with Menus in BoldGrid. If your problems persist I recommend disabling non-BoldGrid related plugins, and enabling debugging. This may provide a more specific error message.
Thank you,
John-Paul
Hello Ali,
Thank you for contacting us about changing the background color of a footer widget. You should be able to edit the “Text” widgets in the Customizer. If there is no option for editing the type color, you can use the “Text” editor instead. For example, you could use basic HTML to set the background and text color, such as:
<p style=”background-color:#808080;”><font color=”white”>Test</font></p>
The colors of menus and search bars may be set by the theme if they do not have options in the Customizer. If you are familiar with coding CSS, you can use Google Chrome Developer Tools to Customize CSS. We are happy to help you troubleshoot further, but will need some additional information. Can you provide a link to the site for us to view and test?
Thank you,
John-Paul
If you are just looking to build a custom website for your tour business, BoldGrid is an easy solution. But, keep in mind, if you need to manage booking, itineraries, etc. you may have to use a 3rd party plugin. You can see some of the many options here: https://wordpress.org/plugins/search/tour/
Let us know if you have any additional questions,
John-PaulHello Edward,
Thank you for contacting us about customizing fonts in the twenty sixteen theme. Since Haven is a BoldGrid theme, it is fully customizable with the BoldGrid Editor. The BoldGrid editor should work with most Bootstrap based themes.
With the default twenty seventeen theme for WordPress, you are limited to customizing what it allows (since it is not an official BoldGrid theme). Unfortunately, you will have to create a child theme and override the font with CSS.
Thank you,
John-Paul
Hello,
Thank you for contacting us about a BoldGrid theme for a tour business. We do not have a specific theme for this industry, but you can use the BoldGrid Customizer to modify any existing themes to fit your business.
Thank you,
John-Paul
Hello,
Thank you for contacting us about using BokldGrid. We are happy to help but will need some additional information about what you are trying to accomplish. Please include additional information and links describing what you want to do, we can better assist you
John-Paul
Hello alirogers,
Thank you for contacting us about aligning the text in a footer widget. You can often use the Customizer to modify your Widgets as needed.
If you want to custom-code a solution, here is a helpful guide on How To Use Google Chrome Developer Tools to Customize CSS in BoldGrid.
Thank you,
John-Paul
Hello,
Thank you for contacting us about redirecting to an outside domain from your main menu in BoldGrid. You can create a new menu item in the Customizer, then add a “custom link” to another domain.
Thank you,
John-Paul
Hello,
Thank you for contacting us about creating a text block in BoldGrid. There are several options, for example, you can highlight all the text and make it a hyperlink as explained in this similar question. This would require them to click any character to be redirected.You could also make an image of the text and then make the image a link.
If you are familiar with coding, you could also use the text editor to create buttons.
Thank you,
John-Paul
Hello Randi,
We are glad you were able to get the issue resolved. Here is a link to our guide on Displaying and Logging PHP Errors, Warnings, and Notices.
Thank you,
John-Paul
Hello Jessica,
Thank you for contacting us about removing a black bar under the menu. We spent some time looking into this and it may be a custom setup on your site. I recommend checking your customizer for Custom CSS rules. We are happy to help you troubleshoot further, but will need some additional information. Can you provide a link to your site for us to test?
Thank you,
John-Paul
Hello James,
Thank you for contacting us about generating a sitemap with the BoldGrid SEO plugins. At this time the SEO plugin does not create a sitemap. You can submit suggestions on our BoldGrid Feature Request page. We welcome any feedback that you can provide.
Thank you,
John-Paul
Hello KLynn,
Thank you for contacting us about reducing padding between blocks. Often, you can use the BoldGrid Post & Page builder to adjust the sizes of the blocks and this can often reduce the padding between. Since you are custom-coding changes to your site here are some helpful links to our guide on How to use the Custom CSS Editor, and How to Create a Child Theme to Customize Your WordPress Website.
We are happy to help you troubleshoot further, but will need some additional information. Can you provide a link to your site for us to test? What theme are you using?
Thank you,
John-Paul
Since this is not typical behavior, I recommend Displaying and Logging PHP Errors, Warnings, and Notices as it may provide a more specific error. As a test, try a different browser such as Chrome, Firefox, Edge, or Safari. Also, try disabling any plugins that are not BoldGrid related.
Thank you,
John-Paul
Hello mhb,
Thank you for contacting us about upgrading to the premium version of the BoldGrid backup plugin. The Premium version is tentatively scheduled to be released Tuesday this week. The plugin will then provide a “Get Premium” link that will allow you to purchase a Premium license and unlock the Premium features.
Thank you,
John-Paul
Hello Tracy,
Thank you for contacting us about getting rid of links in the Footer of a homepage. It sounds like you may have to delete this from the footer Widget.
If it is not showing there, your menu may have been added to the footer. You can edit the menu to remove it from your footer.
Thank you,
John-Paul
Hello,
Thank you for contacting us about restoring system files after a hack. Uninstalling, then reinstalling the BoldGrid plugin should add the core files back. You should not lose any Pages/Posts since they are stored in the database. But, you may have to go through the Inspiration process again and choose the same theme, or copy the HTML of your pages to recreate them. BoldGrid also has a backup plugin available that can make recovery much easier in this type of situation.
Thank you,
John-Paul
Hello Ryan,
Thank you for contacting us about turning a trial page onto your Active Site. We are happy to help but will need some additional information. How did you create your trial page? Please include any information to help us understand and test your issue.
Thank you,
John-Paul
Hello,
Thank you for contacting us about issues with the Venetian theme. When using the Customizer, you should be able to click the Publish button to save any changes. Here is a helpful link to our guide on how to Customize the Theme Background in BoldGrid.
Also, here is a link to our full guide on How to Use Widgets in the WordPress Customizer. We are happy to help you troubleshoot the widget issue further, but will need some additional information. What happens when you attempt to add a widget below the header section? Are you getting any error messages?
Thank you,
John-Paul
