JohnPaul B

Hello Sarah,

Thank you for your question about the $60 annual fee. No, the $60 annual license fee is fixed and will not increase in the second year. Let us know if you have any questions.

Thank you,

John-Paul

Hello JFB,

Thank you for contacting us about fixing a BoldGrid site after adding an SSL. Installing an SSL does not make any actual changes to your site, you must also change your site name from http to https.

If you are still having issues you may have to do a find and replace in your database to update the URL. There are also many WordPress plugins available for implementing an SSL, that will handle this for you.

Ensure any images or resources on the page are being called in over https, since it will break the security chain. For example, if you have an image on your page from an “http” source, it will cause this security message.

Thank you,

John-Paul

Hello Roberta,

Thank you for contacting us about adding drop-down menus to a main menu. Here is a link to our helpful guide on Working with Menus in BoldGrid. It explains how to add menus, then you can drag the menu to the right to make it a drop down of the menu above it.

Thank you,

John-Paul

Hello Charles,

Thank you for contacting us about transferring a BoldGrid website to InMotion Hosting. There should not be any problems transferring a BoldGrid site to InMotion Hosting. If you need assistance I recommend contacting them, since they offer free website migrations.

Please let us know if you have any specific questions.

Thank you,

John-Paul

Hello Sarah,

Thank you for contacting us about using BoldGrid with HostGator. Yes, you can use BoldGrid with any host including HostGator. Just install WordPress, then install the BoldGrid plugin. Let us know if you have any further questions.

Thank you,

John-Paul

Hello Brian,

Thank you for contacting us. That is something best discussed with CloudAccess, since it would have to be set up on their side. But, at this time you can manually install BoldGrid, which only takes a few minutes. We are happy to help you troubleshoot any installation problems you may experience.

Thank you,

John-Paul

Hello Dan,

Thank you for contacting us. Sorry to hear about the experience you are having, we are looking into the login issues now. The login is just for tracking your BoldGrid Keys, we do not have a ticket system. But, you can always post a question here in our public forums anonymously.

I recommend testing with the Phone View option to verify how it will look. Can you provide a link to the site for us to test further?

Thank you,

John-Paul

Hello Sam,

Thank you for contacting us about issues activating BoldGrid. Sorry to hear about the troubles you are experiencing. In our tests, everything is working at this time. I recommend enabling debugging in WordPress as it may provide additional errors or clues. Review your server’s error logs for additional notices or records. Your host should be able to help you access these. Test with a default theme such as “twenty seventeen”. Also, try disabling your 3rd party plugins. This should help you narrow down the specific cause further.

Thank you,

John-Paul

Hello Philip & Spencer,

Thank you for contacting us about BoldGrid functionality. Yes, since BoldGrid is powered by WordPress it includes the built-in tools. For example, you can allow user registration and set group Roles and Capabilities. There are many Google Map plugins already available for connecting to their API,  but you can also custom code this yourself. The WordPress Codex is the best source for learning how to code with WordPress.

You can also see the Theme Requirements, as well as the Configuration and API Reference in the official BoldGrid Documentation page.

Thank you,

John-Paul

Hello Bill,

Thank you for contacting about the definitions of user roles. Since BoldGrid is powered by WordPress, it uses standard WordPress Roles and Capabilities. Here is a summary from the WordPress Codex:

• Super Admin – somebody with access to the site network administration features and all other features. See the Create a Network article.
• Administrator (slug: ‘administrator’) – somebody who has access to all the administration features within a single site.
• Editor (slug: ‘editor’) – somebody who can publish and manage posts including the posts of other users.
• Author (slug: ‘author’) – somebody who can publish and manage their own posts.
• Contributor (slug: ‘contributor’) – somebody who can write and manage their own posts but cannot publish them.
• Subscriber (slug: ‘subscriber’) – somebody who can only manage their profile.

Thank you,

John-Paul

Hello Ted,

Thank you for contacting us about adding linked images in the header. You can do this by adding a widget to the header area. Here are the steps:

1. Log into your BoldGrid Dashboard.
2. Click the Customize link.
3. Click Widgets.
4. Roll your mouse over the available areas (such as Above Header, Below Navigation, etc.) and click the one you want to add a link to. Keep in mind the widget areas will differ based on your specific theme.
5. Click the “Add a Widget” button.
6. Click the Visual Editor link.
7. You will then see the visual editor and can click the Add Media button to upload an image. You can also click the image and Insert a link to make the image take you to another URL.

If you disable the BoldGrid plugin everything should remain, but you will not have access to the BoldGrid’s advanced editor features.

Thank you,

John-Paul

Hello Bryan,

Thank you for contacting us about changing your default images in a Slider or Gallery. Here are the steps to change the images in a Gallery:

1. Log into BoldGrid.
2. Click Pages.
3. Roll your mouse over Gallery then click Edit.
4. Scroll down to the Gallery and click one of the images, then click the pencil on the top center of the gallery. This will bring up the Edit Gallery page where you can “Add to Gallery” or uncheck images to remove them.

To Change the images in a Slider follow these steps:

1. Log into BoldGrid.
2. Click Pages.
3. Roll your mouse over the page with the slider then click Edit. Click the slider on the page, then the Pencil on the top middle to bring up the Edit Gallery page where you can “Add to Gallery” or uncheck images to remove them.

If you are seeing code on the pages, click the Visual tab to see the visual editor.

Thank you,

John-Paul

Hello roithner,

Thank you for contacting us. We are happy to help, but will need some additional information. What theme are you using? Can you provide a link to your site for us to test further?

Thank you,

John-Paul

Hello David,

I recommend using the Facebook debugger tool to troubleshoot this further. You can enter your website address and Facebook will show you what it is crawling on the page.

You can use the Sharing Debugger to see the information that is used when your website content is shared on Facebook, Messenger and other places. The Batch Invalidator will let you refresh this information for multiple URLs at the same time. Open Graph markup lets you take control over how your website content appears to others.

Ensure you have “Published” your modified site Posts/Pages. If you are working with a “Staged” site, make sure it has been deployed.

Thank you,

John-Paul

Hello,

Thank you for contacting us about changing the Opacity of the top area in the Venetian theme. In our tests, adjusting the opacity also made the text fade. We were able to make a solid background color by adding the following CSS code in the Advanced editor. Here are the steps:

1. Log into BoldGrid
2. Click Customize
3. Click Advanced
4. Click Custom JS & CSS
5. Open the Editor for Custom Theme CSS
6. Paste the following below any existing code:

.boldgrid-section, .site-header .boldgrid-section { background-color:blue;}

You can then change the “blue” in the code to any color you want. Here is a list of available CSS colors.

Thank you,

John-Paul

Hello testmonkey,

In our tests, your website displays the same way in: Safari, Chrome, and Firefox.

BoldGrid themes are responsive and will adjust based on the size of your browser window, and your settings in Safari.  Since browser settings can be personalized, I recommend checking your Safari settings. For example, you may have changed the font size/zoom setting in Safari. Also, ensure the windows are the same size when you are testing since this can affect how your site displays.

Thank you,

John-Paul

Hello,

Thank you for contacting us. If you are seeing an older version of your site when you visit it,  you may have to clear your browser cache.

Check that your DNS is correctly pointed to your web host. For example, you should point to their “nameservers” and ensure the ‘A record’ points to your accounts IP address. Your host should be able to help you verify this.

If this is a newly registered website or you made DNS changes recently it can take up to 24 hours to update globally. You can begin working immediately with a “hosts file modification” that points your URL to your server’s IP address.

Thank you,

John-Paul

Hello SGalHC,

Thank you for contacting us. The “Template” options listed under “Page Attributes” are based on what the theme offers.

The easiest way is to use elements from other themes on a page is: Create a new page, then click the “Add GridBlock” button next to the “Add Media” button. This will allow you to choose the pieces of the other Themes that you want to use and easily add them to the page.

Alternately, you can customize the Template Hierarchy to add additional options. Keep in mind this will require you to develop a custom solution.

Thank you,

John-Paul

Hello mark_pr,

Thank you for contacting us. Yes, the “Add another widget” link is only displayed when you are logged in as an administrator.

Thank you,

John-Paul

Hello BTierney,

If you are familiar with coding, you may be able to add the section using the text editor. For example, you could add a ‘p tag‘ to the section you want to add text to.

We are happy to help you troubleshoot further, but will need some additional information. Can you provide a link to the site and let us know how you made two columns within one section?

Thank you,

John-Paul