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Hi Toby, thank you for letting us know about this login issue!
Our Cloud WordPress team was able to get the services functioning properly again and you should be able to login again to start managing your demo sites.
Sorry for the trouble and please let us know if there is anything else that we can do to help!
Hi Bruno, thank you for sending us that screenshot!
Is the colorful line that you are trying to change the one appears just below the gray background in the third column in that screenshot? If so then I think I might know how to fix that!
The orange line in the third column seems to be the default background color for your website and I believe that line is being created by some margin assignments on the bottom of the column.
Our WordPress page builder has tools that allow you to change the margin assignments for your columns and I hope that guide will help you get rid of the unwanted background color.
Please let us know if there is anything else that we can do to help Bruno!
Hi Sakib, thank you for sending us that screenshot!
Unfortunately the Post and Page Builder does not have any tools that helps you ensure that all of your columns are vertically aligned evenly, and we apologize for any frustrations this causes you.
One technique that you could try to use to even out the spacing would be use our WordPress page builder tools to change all of the text to a monospaced font and then craft your text content to be a similar length.
I am sorry that we do not have a more elegant solution for this right now, but hopefully those techniques help you create the design you are looking for on your website!
Hi John, sorry to hear that you are getting that error while running your migration.
The cURL error 6 indicates that there might be a problem with the DNS associated with that particular website and our team was able to do some additional digging to help figure this out.
From what we were able to find, there seem to be some problems with the DNS for joyndwood.com and the IP information for that domain has not propagated to Google DNS, which prevents domain lookups with cURL in Cloud WordPress from functioning as expected.
DNS propagation can take some time, but I think you should contact your hosting provider just to make sure there aren’t any problems with the DNS information reported by their nameservers for your domain.
I hope this helps you get the migrations working properly John and please let us know if there is anything else that we can do to help!
Hi Stewart!
My next guess would be that the problem is somehow related to your browser, possibly a conflict with a browser extension. The Post and Page Builder uses a number of JavaScript processes to load the Visual editing interface and if you have an extension that is blocking those processes then that could be the source of the issue. I would also try editing your page content in a different browser as well to see if that produces different results.
Please keep us updated on your troubleshooting Stewart!
Hi Toby!
I checked with our Security team and they reported a number of suspicious incidents recorded for your IP address, primarily attempts that appear to make requests on random URLs to discover the application structure and hidden directories.
They were able to make some modifications to the security settings on the Cloud WordPress server, and hopefully these changes help mitigate the amount of challenge requests you are receiving.
Our team was also able to address the 502 and 504 errors coming from the Cloud WordPress server and services should be functioning normally again.
Please let us know if there is anything else that we can do to help!
Hi Harry!
If you want to create a multi-page website and move away from the current one page design then our guide on creating a navigation menu should provide you with the information you need to start adding links to your website’s header.
I did some digging into the issue you described with links in your PDFs not functioning as expected and found a thread in the PDF Embedder support forums that gives some additional insight. Based on the response from their support team, it looks like clickable links within embedded PDFs is specifically disabled in the free version of their plugin.
The easiest way to add buttons to your page content is with the Add Block Component tools provided by our Post and Page Builder. Button elements are located under the Design heading in the Components list and when you create the button you will also be able to provide a link for it so the appropriate content is loaded when the button is clicked.
Please let us know if there is anything else that we can do to help Harry!
Sorry to hear about the problems loading the page editor in your dashboard Stewart and we will do everything we can to help you get this working!
The problem you described can be related to a number of things. The first step I recommend is making sure all of your plugins, themes and core files are updated to their latest version. I also suggest making a backup of your website before running any of these updates in the unlikely event that something happens during the update process. That way, you will have something to restore from should any issues occur.
If the updates do not fix the problem, or there are no available updates to run, then there could be a conflicting plugin running on your website that is responsible for the editor issues. You can test if a plugin conflict is causing the problem by systematically deactivating any non-BoldGrid plugins that are installed on your website to see if the editor functionality returns.
I hope that these techniques help you get the editing features working as expected and please let us know if there is anything else that we can do to help!
Hi Henrik, thank you for your interest in our WordPress Page Builder!
The layout management tools provided by the Post and Page Builder are directly integrated with TinyMCE and unfortunately do not allow you to work with Gutenberg blocks inside of the Post and Page Builder content at this time.
That being said, our team has been reevaluating how our builder integrates with Gutenberg and it is possible that we will have increased compatibility with it in the future.
I hope that you will be able to find a builder that provides the tools you are looking for and please let us know if you have any other questions for us!
Hi Harry!
I was able to locate the Monthly Newsletter post on your website by scoping out the sitemap and I think I have a solution that will work for you!
The first thing you will need to do is set up a main blog page on your website and Jesse, our Community Manager, created this video that demonstrates how to create one:
Once the blog page is created is will automatically display a listing of every blog post on your website. Then you will then be able to create a new Post for each newsletter to have them show up in that list.
To help maintain the One Page design of your site I think you should then add a link somewhere on your Home page that goes directly to your blog page. You could also have the option of creating a navigation menu, but doing that seems like it might clash with the current design of your website.
Please let us know if you have any other questions for us Harry!
Hi Dan!
I just checked the studysquad page on your website and it looks like you were able to get the Header and Footer hidden as expected. I also checked the page markup and found the custom CSS rules responsible for changing the display for those elements:
body.page-id-107 #masthead { display: none; }body.page-id-107 #colophon { display: none; }There are some default rules in our Crio WordPress theme that use the #masthead and #colophon IDs to set the display: flex style for those page elements and I believe they were responsible for overwriting your previous custom CSS since any rules that target IDs have high specificity than rules that only target element types.
Hopefully that page is displaying as expected for you now and please let us know if there is anything else that we can do to help!
Hi Benny,
The Folder Name option in the FTP settings only allows you to specify a single folder to use for storing backups and unfortunately does not accept inputs for nested folders.
One thing you could try though is creating a separate FTP account for your web server that uses the /backup folder as its home directory and use that account to manage the FTP uploads. That way you will be able to supply site1 in the Folder Name field and ensure that it exists as a subdirectory of the /backup folder in your web server’s file system.
Hi Benny!
One of the features of our WordPress backup plugin is the ability to manage scheduled backups using a web server’s crontab system, and it looks like DirectAdmin comes with that functionality so you should be able to configure a Backup Schedule in the Total Upkeep settings that will handle that for you.
The configuring a backup schedule will automatically create a corresponding cronjob on your web server that triggers the backup at the specified time and will ensure that all of the proper authentication is associated with that job.
Please let us know if you have any other questions for us Benny!
Hi Benny, I am happy to hear that your are enjoying Total Upkeep so far!
The FTP remote storage settings for our WordPress backup plugin has a field in there titled Folder Name and you can configure a unique folder for each of your websites to use for backup storage. You can locate the FTP storage settings by navigating to Total Upkeep > Settings > Backup Storage in your WordPress dashboard and then click the Configure/Update link next to the FTP/SFTP option. The Folder Name field is just below FTP Username and FTP Password.
Please let us know if you have any other questions for us Benny!
Hi Tiffany!
If you have HTML that was generated from an external source then one of the easiest ways to add it to your page is to switch the page editing mode from Visual to Text. Changing to Text mode displays all of the HTML markup for the page content and should let you add your form code. One thing to keep in mind though, WordPress has a number of text sanitization features that activate when the editing mode is switched back to Visual and you will likely need to keep that page in Text mode to preserve your form code.
Out of curiosity, what is the form that you are trying to add to your page? Sometimes there are integration plugins created by the WordPress community that can help with embedding external content, and it is possible that there is an available plugin that could make this process easier.
Please let us know if you have any other questions for us Tiffany!
Hi James!
Our plugins and themes will continue to function normally without an active Premium subscription and your websites will not suddenly fail if you choose to let the licenses, so no worries there! However, there is specific functionality in both the Post and Page Builder and Total Upkeep that you will no longer have access to.
In the Post and Page Builder, for example, you will no longer be able to use Premium only blocks in through the Add Block interface, but any Premium content that you previously will still function and won’t suddenly break without an active Premium license. In Total Upkeep you will no longer be able to use 3rd party platforms like Google Drive and Amazon S3 for storing your backups, but you will still be able to generate and store backups on your web server.
All of that said, as a Web Hosting Hub customer you should have been provided with a Premium Connect key that is valid for as long as you continue to use them as your hosting provider. The only Connect key that I was able to find associated with your email address appears to be one from them and does not have an expiration date associated with it, do you have Premium licenses that were purchased with an alternate email address that are set to expire soon?
That’s great news Yanni and I am happy to hear that the CSS finally took effect on your website!
Do you know if there is any server side caching in effect for your website? That could also explain why it 5 minutes for your customizations to display as expected.
Hopefully everything is working properly now and if you ever have any other questions for us in the future please do not hesitate to ask!
Hi Shelley!
I took a look at the domain included in your message and it appears that you are using the Neve theme to design your website, is that correct? Unfortunately that theme is not one of our creations and the support we can provide for it will be limited, but we will do everything can to help!
Our WordPress theme Crio, and almost every other WordPress theme out there, ties into the same WordPress menu management system and you should be able to use some our own support guides to create a link in your menu for just the Breeders category.
When adding items to your menu you will see a list of available Menu Item Types and you should be able to create a link for the Breeders posts by selecting that category from Categories dropdown in the Add Items interface for your menu.
Hopefully this helps you create the menu behavior that you are looking and please let us know if there is anything else that we can do to help!
Hi Yanni!
The Custom CSS settings are always enabled and any code added in that area should start running on your website as soon as it is added. One possible explanation for the difference between the front end view and what you are seeing in the preview could be browser caching. Try loading up your website in a Private/Incognito browsing window or clear your local browser cache to ensure you are viewing the most updated configuration of your website.
Please let us know if there is anything else that we can do to help!
Hi Sharon!
You can get your menu links to open in a new tab by enabling the Link Target option in the Advanced Menu properties.
Please let us know if you have any other questions for us!
Hi Becky, sorry to hear about the problem previewing that video.
I think that the issue you are seeing could be related to the format type used for that Adobe Stock video. The .mov is not a web friendly video format and it seems that WordPress does not have the required support to play videos of that type.
One thing you could try to to convert that video from .mov to .mp4 and then reupload it to your website.
I located a guide that demonstrates how to use VLC media player to convert .mov files to .mp4 and I hope that converting the video will help you get it working on your website. Please let us know if you have any other questions for us!
Hi agsurfer!
This is definitely a weird one and we will do everything we can to help you get this working. Since you are an InMotion customer you have a Premium Connect key associated with your account that allows you to contact our Premium Support team for more in-depth troubleshooting.
Could you log into your BoldGrid Central account and submit a Premium Support request?
Hopefully our Premium team will be able to help you get those trashcan icons working properly!
Hi Rob,
Are there any available plugin, theme, or WordPress updates on your website? It is possible that that there might be some kind of bug that is causing the Edit icon to break and running the updates will ensure that you have all of the latest patches and fixes applied to your website.
The Edit icon visibility could also be affected by a plugin conflict and you can check if there is a plugin conflict by deactivating all of the non-Boldgrid plugins on your website to see if that restores the editing features.
Hopefully this helps you get your button link changed and please let us know if there is anything else that we can do to help!
Hi Jeremiah, that’s definitely an interesting questions and we are happy to help you find a solution!
What theme are you currently using to design your website? The exact implementation of the page title element varies depending on theme and creating this effect will likely require some custom coding, but once we know which theme files we need to look at we should be able to come up with something!
Although it is not an exact fit for the design you are trying to achieve, our WordPress theme Crio allows you to set a Featured Image for all of your Pages and is used as a background behind the Page Title automatically.
We look forward to helping you figure this out Jeremiah and please let us know if you have any additional questions for us along the way!
Hi Abbie, sorry to hear about the problem resetting your password and I know we will be able to help you get things working again!
The behavior you described is a bug in one of the previous versions of our themes and you should be able to prevent this particular problem from happening again by running any available updates once you are able to access your website dashboard again.
There are alternative ways to changing your password and our 5 Ways to Reset Your WordPress Password article demonstrates some of the methods you can use to recover access to your website dashboard.
Keeping your website updated is the best way to ensure that your website has all of the latest available bug fixes and security patches. Our WordPress backup plugin Total Upkeep allows you to configure plugins and themes to update automatically and reduce the amount of manual work required to keep your website updated.
I hope this helps you recover access to your dashboard Abbie and please let us know if there is anything else that we can do to help!
Thank you for contacting us Vicki, we are happy to help you get your blog posts to be full width!
Pavillion uses an earlier version of our theme framework that does not have the ability to fully control the display of the sidebar through the theme Customizer, however there are some adjustments that you can make by using WordPress filters that should help you get your blog posts displaying at the expected size. Our article on How to Disable the Blog Sidebar demonstrates how to use filters to hide the sidebar in our GridOne theme specifically, but the techniques in that article will also work for Pavillion.
Another solution you could try is switching from Pavillion to our latest WordPress theme Crio which does have tools in the Customizer for managing the display of sidebars in addition to a number of other features like custom page headers.
Please let us know if you have any other questions Vicki!
Hi Delilah!
Currently our WordPress themes only come preconfigured with fonts that are included in the Google Fonts library, and if you want to add custom fonts to your website from a different source then your best bet is to try using a plugin from the WordPress repository.
One plugin that we typically recommend for adding your own custom fonts is Use Any Font. That plugin should allow you to add any of the fonts downloaded from ezzeefonts.com to your WordPress website.
Please let us know if you have any other questions for us!
Hi Dustin, sorry to hear that there are some problems removing those elements in our WordPress page builder and our team will do everything we can to help!
I viewed your website’s home page and saw the exact elements you described. One thing I noticed is that those elements (the large green box and the spacer element that is creating the additional whitespace) seem to have been added to your page content using the WordPress editor instead of with the our Post and Page Builder, which could explain why you are unable to view that content as expected.
One method that might help you remove the unwanted content is to temporarily switch to the WordPress editor from the Post and Page Builder on your home page to see if that loads the elements and allows you to delete them.
Please let us know if there is anything else that we can do to help Dustin!
Hi Jack, thank you for using our WordPress theme Crio to design your website!
Encrypting or obfuscating public facing email addresses is not a feature currently available in any of our plugins or themes, but fortunately since your website is using the open source WordPress framework there are a wide variety of user generated solutions that might be able to help you protect that email address from spammers!
I was able to locate two plugins in the public WordPress repository that look like they will give you the functionality you are looking for:
Hopefully one of those plugins helps you protect your email address from spammers and please let us know if there is anything else that we can do to help!
Sorry to hear about the problems loading the Gutenberg controls Shirley, our team will do everything we can to help!
The problem you described can be related to a number of things. The first step I recommend is making sure all of your plugins, themes and core files are updated to their latest version to see if any of the recent updates fixes the issue with the controls not loading as expected.
I also suggest making a backup of your website before running any of these updates in the unlikely event that something happens during the update process. That way, you will have something to restore from should any issues occur. If you do not already have a backup solution for your website you could try out our WordPress backup plugin Total Upkeep to quickly generate website backups right through your WordPress dashboard.
If the updates do not fix the problem, or there are no available updates to run, then the problem could be happening because of a plugin conflict. You can test for a plugin conflict by temporarily deactivating all of the plugins installed on your website and then checking the editor to see if the controls start working. If the Gutenberg controls are functioning without any plugins active then start reactivating each of the plugins one by one to see which is responsible for the conflict.
Please let us know if there is anything else that we can do to help Shirley!
Hi Gary, we are happy to hear that our YouTube Autoplay article was helpful for you!
One possible explanation for the videos not starting automatically when loading the page could be because of default web browser behavior. Some browsers, like Firefox, disable autoplay for any video content that is not muted since it can disruptive to the overall user experience. The Troubleshooting section in our YouTube Autoplay article provides some additional information on this and even provides instructions on how to mute your YouTube videos so they start playing as soon as the page loads.
Hopefully this helps you get your video content displaying as expected and please let us know if you have any other questions for us!
Hi Toby!
I definitely believe that the problem is related to the theme. I am no longer able to get the WordPress dashboard to load on https://demo2.cloudwp.dev/trial-84yutx7u/ now that the active theme has been switched back to the one your developer is working on. We are happy to change it back to Twenty Twenty-One again if your developer needs to get access to the WordPress dashboard for that website, just let us know if you would like us to make that switch again for you!
Unfortunately we do not keep any snapshots of Cloud WordPress installations and we are unable to change https://demo2.cloudwp.dev/trial-24t7yy0t/ into a clone of the build of https://demo2.cloudwp.dev/trial-84yutx7u/ from July 19. The file size upload limits for Cloud WordPress installations is also locked and cannot be modified. If that backup file was created with our WordPress backup plugin Total Upkeep then you should be able to transfer it to the other Cloud WordPress installation using the Download Link option in that plugin.
Thank you for clarifying the image problem and I think I know exactly what you are referring to! Our forum software only allows Administrator users to post media content, like images, in forum responses and that is most likely why you were getting the Access Denied message. One workaround is to include a direct link to the image on an image hosting, such as imgbb.com, instead of attempting to embed the media content in your forum post.
Please let us know if there is anything else that we can do to help Toby!
I am sorry to hear that you are getting the No Input File Selected error when trying to view your pages and we will do everything we can to help!
I did some digging into that error and the information I found suggests that there might be a problem with the .htaccess file associated with your WordPress installation.
One method you could try to fix that problem is to rename the current .htaccess file using your web server’s File Manager to something like .htaccess.old. Create a new .htaccess once the original is renamed and add the default WordPress configuration for that file. Here is a copy of the default WordPress .htaccess in case you need it:
# BEGIN WordPress RewriteEngine On RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] # END WordPressHopefully that helps you get your pages displaying as expected and please let us know if there is anything else that we can do to help!
Hi Toby!
I was able to switch the Active theme on that Cloud installation back to Twenty Twenty-One and this has restored the usability of your WordPress dashboard. Hopefully your developer will now be able to access the dashboard again and correct the issue that caused the banner to appear.
Where are you seeing the
Access Deniedmessages in regards to the imgur images? Do the messages appear when attempting to upload the files or is it happening somewhere else?Hi George, thank you for using our WordPress backup plugin Total Upkeep!
There are two things required in order to unlock the Premium features in Total Upkeep, a Connect key with the Premium license attached to it as well as the Total Upkeep Premium extension plugin.
If you have already configured your Connect key but have not installed the Premium extension plugin then that could explain why the features are not working as expected. You can download the Total Upkeep Premium extension plugin through your BoldGrid Central dashboard in the Plugins section. Once you have the plugin downloaded use the Plugins > Add New interface in your WordPress dashboard to upload that plugin to your website and activate it.
Hopefully that allows you to get the Premium features working as expected and please let us know if there is anything else that we can do to help!
That is correct Sam! Once that code is published in the CSS Editor the headings on your website should no longer break on smaller screens and automatically hyphenate. I tested the code in one of my development environments and had the intended result there, but please let us know if that implementation works for you!
Hi Sam, thank you for using our WordPress theme Crio to design your website!
Currently the color used when hovering over the links in menus is automatically calculated based on the standard link color and the background color selection for the menu. The existing controls for the hover design only allow for adding various hover effects, like underlines or background color changes, but we do have a feature request in with our development team to add a color changing option to the hover effects.
I updated that feature request with a link to this forum topic as well and I hope that we will be able to add some velocity to implementation of that feature.
In the meantime you can use some more Custom CSS to modify the color your menu items will use when hovered. Here is a snippet that should help you make the required changes:
.sm.main-menu .menu-item a:hover { color: #123456; }You can swap out the color code used in that snippet to change the color applied on hover actions to any custom color that you need.
Please let us know if you have any other questions for us Sam, we are always happy to help!
Hi Sam!
The hyphens that appear for headings on the mobile display for the Meet the Band page are coming from some of the default style rules included in Crio that are intended to allow for larger font sizes on mobile screens, however that behavior can be changed with some Custom CSS.
We have a section in our Working with Fonts in Crio article that provides a CSS snippet that you can add to your site that will remove the hyphenation for your headings and I hope that will help you create the design you are looking for.
Please let us know if you ever have any other questions for us Sam!
Hi Crizzo!
Thanks for the reply, and there was an error in that CSS above. Here’s a rule that should work for you, for the site title, as well as the other headings and body text that are too big:
@media (max-width: 767px) { .palette-primary .site-header .site-title > a { font-size: 7.3vw !important; word-wrap: normal !important; hyphens: manual !important; -webkit-hyphens: manual !important; } p { font-size: 100% !important; } h2,h3,h4,h5,h6 { font-size: 135% !important; } }
That CSS should work a little better than the previous one and sorry about the mix up! Please let us know if there is anything else that we can do to help!
Hi Rosh, our team is happy to answer any questions you have about working with our WordPress website builder!
The best place to find your Connect key information is through your BoldGrid Central account under the Connect Keys area of that dashboard.
I hope that helps you locate the information you need and please let us know if there is anything else that we can do to help!
