Joseph W

Hi Malick!

This is certainly a strange situation and right now I am not entirely sure where the source of the conflict is coming from.

Since you’re a DreamHost customer, and therefore a BoldGrid Premium customer, I recommend submitting a premium support ticket so our team can take a more hands-on approach to troubleshooting.

The easiest way to submit a premium ticket is directly from your main WordPress Dashboard page, using the BoldGrid Feedback widget. Alternatively, you can submit one in your BoldGrid Central Account.

Thank you for your understanding Malick and I hope that our Premium team will be able to get this sorted out soon!

Hi Crizzo, I am happy to hear that you were able to get that box removed from your home page!

The CSS snippet found in that troubleshooting section should be copied into the Custom CSS area located in the Crio theme Customizer. Once that code is added your headings should no longer break or hyphenate on mobile devices.

If you also want to reduce the font size used for the Site Title on mobile devices then adding this CSS should be able to help you with that.

@media (max-width: 767px) {
  h1.site-title {
    font-size: 36px;
  }
}

The font size of 36px in that code can also be increased or decreased depending on how large you want the site title to appear on mobile devices. Please let us know if you have any other questions for us!

Hi Crizzo, we are happy to answer any questions you have about working with our WordPress themes on your website!

Are your heading elements the ones that are getting chopped up when viewed at the mobile device screen size? If so then I might have a solution for you!

Our Working with Fonts in Crio article has a troubleshooting section that provides some Custom CSS that disables word breaking and auto-hyphens for heading elements.

As for the oval shaped object that needs removing, could you send us a link to the page on your website that contains that element? Once we are able to take a look at that page we should be able to help you figure out how to remove it!

Hi Malick, our team is happy to answer any questions you have about working with our WordPress Page Builder on your website!

I took a look at the markup on the home page of your website and it appears that somehow the inline style rules that set the correct background image for that first section were stripped from it following the update.

When a background image is configured for a section an inline CSS style rule is added to the Section element that tells the browser to use a particular image for the background. I installed the latest version of GeneratePress in a testing environment and was able to configure a Section background image with it, so you might be able to get the background image displaying properly again by resetting the values in the page editor.

Open up the Visual editor for your Home page and use the background option on that first section to configure a different image to use for the background. Once the new image is set Update the page to ensure that the newest settings are used. Then change the background image back to the original selection and Update again.

Hopefully that helps you get your background images working as expected and please let us know if there is anything else that we can do to help!

Hi Dawn!

I reworked the code snippet slightly to use a different configuration to change the priority assignments for the filters that might give us some more favorable results.

I also reviewed the CSS code that I previously sent and there was a typo in the beginning of the media query. Here is the updated code for that:

If there are still problems getting the code to work correctly after trying these new configurations could you create a Premium Support ticket with our team so we can get started on investigating the problem more thoroughly?

Thank you for your understanding throughout this whole process Dawn!

Hi Dawn!

Sorry to hear that there are some problems getting your drop down menus to work as expected in our Venetian WordPress theme and our team will do everything we can to help!

Venetian is one of our Classic themes and uses an older version of our theme framework, which has the unfortunate downside of only being able to render drop downs for menus assigned to the Primary menu location. However we can change where the Primary menu location displays in your header using some custom PHP configurations.

My preferred tool to add custom PHP to websites is the Code Snippets plugin which makes it easy to add custom code without having to create a separate Child Theme. Once you have Code Snippets installed and activated, go to Snippets > Add New in your WordPress dashboard and add the following code to the new snippet.

function venetian_bottom_primary_nav( $configs ) {
    remove_action( 'venetian_columns' , 'venetian_columns' );
    $configs['template']['locations']['header'] = [
        '1' => [ '[menu]secondary' , '[action]venetian_branding_social' ],
        '5' => [ '[widget]boldgrid-widget-2' ],
        '8' => [ '[action]boldgrid_primary_navigation'],
    ];
    return $configs;
}

add_filter( 'boldgrid_theme_framework_config' , 'venetian_bottom_primary_nav' );

function venetian_branding_social() { ?>
    <div class="row">
		<div class="col-sm-4">
			<?php do_action( 'boldgrid_site_identity' ); ?>
		</div>
		<div class="col-sm-8">
			<div class="row">
				<?php do_action( 'boldgrid_menu_social' ); ?>
			</div>
		</div>
	</div>
<?php }

add_action( 'venetian_branding_social' , 'venetian_branding_social' );

That code moves the Primary menu location out of the original position and makes it display where the Below Header menu location used to. Once that code is implemented on your website just set your menu back to using the Primary location and it should display in the expected area.

One other thing you will need to do in order to maintain your current design is add some custom CSS as well that will center the menu in your header since the primary menu has a default setting that floats it to the right. The following CSS uses a Media Query to target only the Tablet and Desktop displays which are the screen sizes that expand the menu across the header instead of hiding it behind the mobile hamburger icon.

@media (min-width: 768px;) {
    #site-navigation {
        float: none;
        width: max-content;
        margin: 0 auto;
    }
}

I hope that this helps you get your drop down menus functioning in the correct location Dawn and please let us know if there is anything else that we can do to help!

Thank you for contacting us Jude, our team is happy to answer any questions you have about working with our Hifidel WordPress theme!

Hifidel is one of our Classic BoldGrid themes and unfortunately does not have many of the menu alignment features through the theme Customizer found in our newest WordPress theme Crio, so we will use a little Custom CSS in order to help you center those menu items!

The following CSS snippet targets the header area that contains the primary menu on your website and centers the entire site navigation. It also uses a Media Query to target only the screen sizes where your menu items are expanded across the entire header and will not alter your current mobile design.

@media (min-width: 768px) {
 .header-11 {
   display: flex;
   justify-content: center;
 }
}

Hopefully that code helps you create the design you are looking for on your website and please let us know if there is anything else that we can do to help!

Hi Cecilia, we are happy to answer any questions you have about working with our WordPress themes!

Do you want to hide the featured images on both the Blog archive and Blog single pages? If so then the following CSS snippet should allow you to hide those images:

article.post .entry-content .wp-post-image {
    display: none;
}

Featured image management is admittedly limited in our Pavillion theme and if you ever decide that you want to try out a theme with more customization options then I hope that you will give our other WordPress theme Crio a shot! The theme framework that Crio is built with has a number of improvements over our Pavillion theme, including the ability to adjust Featured Images on blog pages, and I hope you enjoy using those features is you decide to try it out.

Please let us know if you have any other questions for us!

Thank you for contacting us Edouard, our team is happy to answer any questions you have about working our WordPress backup plugin Total Upkeep!

Once the Total Upkeep plugin files are removed from your website the Connect key associated with it is no longer actively used. One thing to keep in mind that the Connected Websites list in BoldGrid Central is simply a history of any website that ever used that and does not necessarily reflect whether or not the connection is currently active.

Please let us know if you have any other questions for us!

Sorry to hear about the problems with getting your changes made with the Post and Page Builder properly David and we will do everything we can to help!

This particular issue is not one that we have been able to find a solution for and we lost contact with the users that originally reported the problem. Right now our suspicion is that the issue is somehow related to caching in the WordPress dashboard, but so far that remain an unconfirmed theory.

Would it be possible for you to create a Premium Support ticket with our team so we can work on investigating this problem more thoroughly?

Thank you for your understanding David and we hope to be able to get to the bottom of this soon!

Hi Denise, our team is happy to answer any questions you have about working with our Post and Page Builder to design your content!

I looked at the three text boxes on the page you linked and it appears that the first and third ones have a slightly different configuration for managing the content spacing than the second one.

The text content in the second box is flanked by two empty column elements on either side, which are responsible for the left and right indentations there. The first and third ones however do not have these additional columns to manage the spacing and instead have large padding assignments on the text column to create a similar appearance on desktop displays as the second one.

You should be able to create the same design for all of your boxes by first removing the padding assignments on the text columns in the first and third ones. Once the additional padding is removed use the Row controls that surround your text columns to add empty columns and move them to either side of the text block.

Hopefully that helps you create a better looking design for mobile displays Denise and please let us know if you have any other questions for us!

You’re welcome Sun, I am happy to hear those controls worked for you!

We designed Crio to allow you to customize nearly every design aspect of your website and creating a child theme is not generally necessary. That being said, if you would still like to create one then I recommend checking out our guide on creating your child theme to function with our theme framework.

Please let us know if you have any other questions for us Sun!

Thank you for contacting us Sun, our team is happy to answer any questions you have about working our WordPress themes on your website!

We recently added the Header Column Width adjustment tool to our Crio theme that allows you to control how much space each of your header elements takes up on the page and create the design you are looking for.

The column controls each move in increments of one Bootstrap column width, so decreasing the left column by two increments and then increasing the right one by two will produce the 4 // 8 column markup outlined in the HTML included in your previous message.

I hope that these column controls provide you with the functionality you need to achieve your design goals and please let us know if there is anything else that we can do to help!

Hi Heather!

I took a look at the mobile version of your page an noticed some very familiar Custom CSS there that is used to fix background image resizing issues typically associated with iOS devices. It looks like whoever was previously working on your website found that article and added the fix to correct some image problems on iPhones.

Fortunately our development team is working on implementing an improved fix for this particular problem in an upcoming update for our Crio theme. Once the update is released you will be able to remove that custom code and you background image will remain fixed as expected.

I hope that this helps explain what is going on with your background image and please let us know if there is anything else that we can do to help!

Thank you for contacting us Saad, our team is happy to help you troubleshoot the Site Check error reported by Total Upkeep.

It sounds like the fatal error reported in the Total Upkeep Site Check is preventing you from access the dashboard and the best way to restore your access is to deactivate the plugin the encountered that error, in this case weForms.

Since you cannot access the dashboard to disable that plugin you will need to either use FTP/File Manager or WP-CLI to turn that plugin off.

The next thing I recommend is making sure all of your plugins, themes and core files are updated to their latest version. I also suggest making a backup of your website before running any of these updates in the unlikely event that something happens during the update process. That way, you will have something to restore from should any issues occur. It is possible that the error was caused by some kind of incompatibility with an older core version, theme, or plugin file and running the updates will ensure that you have the most stable versions of everything operating on your website.

Were there any recent changes on your website that might help explain what caused the error to trigger? Any additional information you can provide about this issue will help our team determine a solution and get fix released in an upcoming update.

Hopefully deactivating that plugin gets your website functioning as expected again and please let us know if you ever have any additional questions for us!

Thank you for contacting us Malick, our team is happy to answer any questions you have about working with Latex code in the Post and Page Builder!

I located a plugin called WP QuickLaTex in the public WordPress repository that seems like it should give you the functionality you are looking for on your website.

After activating the plugin I pasted the example code from their Getting Started page into one of my page sections and the formulas rendered with the expected formatting. Here is the example code I used:

[latexpage]
At first, we sample $f(x)$ in the $N$ ($N$ is odd) equidistant points around $x^*$:
\[
   f_k = f(x_k),\: x_k = x^*+kh,\: k=-\frac{N-1}{2},\dots,\frac{N-1}{2}
\]
where $h$ is some step.
Then we interpolate points $\{(x_k,f_k)\}$ by polynomial
\begin{equation} \label{eq:poly}
   P_{N-1}(x)=\sum_{j=0}^{N-1}{a_jx^j}
\end{equation}
Its coefficients $\{a_j\}$ are found as a solution of system of linear equations:
\begin{equation} \label{eq:sys}
   \left\{ P_{N-1}(x_k) = f_k\right\},\quad k=-\frac{N-1}{2},\dots,\frac{N-1}{2}
\end{equation}
Here are references to existing equations: (\ref{eq:poly}), (\ref{eq:sys}).
Here is reference to non-existing equation (\ref{eq:unknown}).

This is how the formulas displayed on the frontend when previewing the page:

I hope that plugin helps you get your LaTex formulas working as expected and please let us know if there is anything else that we can do to help!

You’re welcome Mike! If you ever have any other questions for us in the future please do not hesitate to ask!

Hi Tim!

I’m not entirely sure about the templates you referred to in your previous post, are the templates a feature of the Kingster theme? If that is that case then it is possible that there is some kind of conflict created between our Post and Page Builder and the Kingster theme functionality. I looked through the Kingster marketing materials and it seems like that theme has its own integrated page builder, which suggests that there is some kind of incompatibility between the Kingster builder and ours.

I would try deactivating both the Post and Page Builder and its Premium extension to see if that helps mitigate the error messages you are getting.

It is also likely that the error codes you received are generated by the Kingster theme and contacting their support team with that information might provide some additional insight into what is creating those errors.

I hope that this helps you figure out the source of the errors you are seeing and please let us know if you have any other questions for us!

Hi Alessandro!

The missing Publish button after changing the font settings is definitely a strange error and it could be related to an out of date plugin or theme installed on your website.

Looking at your website’s source code, it appears that you are using version 1.20 of our Grid One theme. The latest version of that them is 1.25.8 and it is possible that updating to the newest version could fix whatever compatibility problem is preventing that button from displaying as expected.

I hope that updating the theme restores the Publish button in your Customizer and please let us know if there is anything else that we can do to help!

I am happy to hear that worked for you Heather! If you ever have any other questions for us in the future please do not hesitate to ask!