Joseph W

Hi Joshua!

The Category: prefix that appears before each title on the Category pages is automatically added by WordPress to help differentiate which kind dynamic page is currently being viewed.

It is possible to remove that prefix with a custom PHP script and personally I like using the Code Snippets plugin to add custom PHP to websites.

I tried out the following snippet in one of my testing environments and it removed the Category: prefix from my Category pages as expected, so hopefully you find the same success with it.

function remove_category_title_prefix( $title ) {
if ( is_category() ) {
$title = single_cat_title( '' , false );
}
return $title;
}
add_filter( 'get_the_archive_title', 'remove_category_title_prefix' );

Code Snippets allows you to choose where to run your individual custom PHP snippets and I recommend using the Only run on site front-end option when first setting up the snippet. Doing that will prevent the code from running in the administrator area of your website and allows you to deactivate the snippet if there are any typos in the code that trigger a fatal error.

Please let us know if you have any other questions for us Joshua!

Hi Britney, our team is happy to answer any questions you have about working with the Resolve WordPress Theme to design your website!

Resolve is one of our earlier themes and uses an older version of our theme framework to manage menu displays. One of the limitations of the older framework is that only menus that use the Primary menu location will have the subitems in the menu converted to a dropdown.

I also recommend checking out Crio, our most powerful theme, that is built with the latest version of the theme framework. Crio lets you create highly customized header layouts and it does not have the same limitations found in Resolve with regards to creating dropdown menus.

Please let us know if you have any other questions for us!

Hi Ann Marie!

Hopefully re-cropping the image gets it aligned better with your overall design goals and please let us know how it goes! If you ever have any other questions for us please do not hesitate to ask.

Hi Ethan, sorry to hear that there are still some problems getting your font to display as expected!

I took a look at your website in a mobile view and it appears that your rule to change the font size of H1 elements is now working.

One possible reason why you might not have seen that changes on your last attempt is browser caching. Forcing your browser to fetch the new CSS rules by either clearing the cache or viewing ytour website is Private/Incognito window is the best to way to ensure that you are getting the most updated style rules for your website.

I hope that this was just a caching issue and the fonts are working as expected on your end now, but please let us know if there is anything else that we can do to help!

Hi Ann Marie!

One way you can get that text added above your navigation menu is to use the Custom Header layout option found in the Customizer controls for Crio. We also have a guide in our support center that demonstrates how to locate and use Crio custom layouts in case you would like an additional reference.

Once you have the Custom Header Layout opened, click the Add Row button to create a new empty section in your header. This empty section will be used to display your website Tagline.

After creating the empty section drag it above the existing section that contains your Branding and Menu items and then add a new Branding widget to the empty section.

Click on the new Branding widget to display the configuration options and deselect Logo and Title in the Display column to ensure that it will only show the Tagline. You can then use the Alignment tools to change the location of your Branding widget within the new header section.

Hopefully this helps you get your content displaying as desired on your website and please let us know if you have any additional questions for us!

Hi Deborah, we are happy to help you change the preset images added with BoldGrid Inspirations!

You can change any of the images added after installing an Inspiration by selecting the image in the Visual editor and then clicking the Change Image icon in the dynamic menu (it’s the one that looks like a camera).

Clicking that icon should display your Media Library where you will be able to choose an image to replace the existing one with.

I hope that this helps you update the preset image content on your pages and please let us know if there is anything else that we can do to help!

Hi Stephen, we are more than happy to help!

Now that you have WordPress installed, then next step is to get the Inspirations configured on your website. Log into the WordPress administrator dashboard for your new installation and navigate to Plugins > Add New using the menu items on the left side of that dashboard. At the top of the Add Plugins page you should see a button labelled Upload Plugin, click that button and use the Choose File tool to locate the Inspirations Zip file you previously downloaded and install it on your website.

The Post and Page Builder plugin is our visual editing tool that makes it easy to create new content for Posts and Pages on your website. The $30 subscription is for the Premium plugin extension that includes the ability to add things like page sliders as well as access to Premium exclusive blocks. The Post and Page Builder, like all of our other plugins, is available in as a free version and there is no need to make an additional purchase to start using it on your website.

The $60 subscription is for a Premium Connect key, which includes a premium license for both the Post and Page Builder and our backup plugin Total Upkeep. Total Upkeep Premium unlocks the ability to use remote locations like Google Drive or Amazon S3 to store your backups and keep them safe in case there are ever any failures on your website’s server.

The Crio Premium bundle not only provides you with a Premium Connect key but also a license for Crio Pro, our most powerful WordPress theme. Crio also has a free version available like our plugins and I recommend trying out the free versions on your first to see if you enjoy using them to customize your website.

I hope that this answers some of your questions Stephen and please let us know if there is anything else that we can do to help!

Sorry to hear that you no longer need your BoldGrid account Crystal and we have removed all information associated with your email address from our system as requested.

If you have a moment we would appreciate any feedback you have regarding your experience using our products on your website including any areas where they might not have met your expectations.

We look forward to hearing your feedback and please let us know if there is anything else that we can do to assist you!

Hi Ann Marie!

We just released an update to the free version of Crio that allows you to select from a few predefined header layouts, and one of those options centers the logo and puts the navigation bar below. Purchasing the Pro version will allow you to create custom header layouts on a page by page basis, but if you just want to change the overall layout for your entire site then the free version will likely give you all the tools you need to achieve your design goals!

I hope that you decide to give Crio a shot on your website and please let us know if ever have any other questions for us!

You’re welcome Tim, we are always happy to help! If you ever have any other questions for us in the future please do not hesitate to ask!

Hi Atrish!

The problem you described can be related to a number of things. The first step I recommend is making sure all of your plugins, themes and core files are updated to their latest version. I also suggest making a backup of your website before running any of these updates in the unlikely event that something happens during the update process. That way, you will have something to restore from should any issues occur.

If the updates do not resolve the problem, or there aren’t any available updates to run, then the duplicated content could be coming from a plugin conflict. One thing you can do to test for a plugin conflict is to systematically disable any non-BoldGrid plugins to see if the content stops duplicating.

We would also appreciate it if you could send us a link to the page that is showing the duplicated content. There might be something in the source code that points us towards a solution and hopefully we can figure out what the problem is soon!

We look forward to hearing back from you and please let us know if you have any additional questions for us along the way!

Hi Abby!

Thanks for reaching out and thanks for choosing one of our Platinum WordPress Hosting partners. Sorry to hear about the login problems after changing the domain name on your website and our team will do everything we can to help!

Is your website running any caching or security plugin? If so then it is possible that those plugins are holding onto some of the old domain information that might be interfering with login attempts on your mobile devices.

Another potential cause could be the browsing cache for your iPhone and iPad. If you haven’t already done so, try clearing the browsing cache on your mobile and tablet devices to see if that allows you to get the login working properly.

Explicitly defining the Cookie Domain for your website in your website’s wp-config.php might also help fix the problem you are seeing. To define the Cookie Domain, open up the wp-config.php for your website via FTP or with your web server’s File Manager and add the following code just before the line /* That’s all, stop editing!…*/ in that file.


define('COOKIE_DOMAIN', $_SERVER['HTTP_HOST'] );


I hope that one of those solutions helps you get your login functioning as expected on your mobile and tablet. Please let us know if you have any additional questions for us, we are always happy to help!

Hi Luke, sorry to hear about the missing image in the Post and Page Builder Posts List widget.

I was able to see the missing image in the Posts List widget on the My Blog page on your website and I think I know where the problem is coming from, it looks like you might not have a Featured Image configured for that post. I clicked on the post listed in that widget and on the page for that blog post I did not see a Featured Image displayed on that page either.

You can set a Featured Image for your post by using the Featured Image tool that appears on the right side of the Visual editor when editing the content for that page. I hope that configuring a Featured Image gets your Posts List widget displaying as expected and please let us know if you have any other questions for us!

Hi Tim, thank you for sending us the link to your form!

If that is the form that you are having trouble sending messages with then I believe I know the source of the problem you’ve been having. Cloud WordPress installations do not have the same functionality and websites hosted on traditional web servers and one of the key features they are missing is email capabilities. Any attempt to send an email, including contact form notifications, on a Cloud WordPress website will fail and explains why you have been running into so many problems getting contact forms working.

Please let us know if you have any other questions for us!

Hi Nathan, our team is happy to answer any questions you have about working with our Crio WordPress theme on your website!

It sounds like you are trying to change the behavior of your menu display on desktop screen sizes to show up with the Hamburger configuration instead of the expanded menu, is that correct? If so, then we actually had another user ask about a similar configuration in the past and we were able to help them created that design by using some Custom CSS in Crio. Their layout did not use the sidebar header configuration, but there’s a good chance that the code will have a similar effect. Here is the CSS that turned their menu into a Hamburger on desktop:


@media only screen and (min-width: 768px) {
.standard-menu-enabled input:not(:checked):not(.hidden)~.sm-clean {
display: none;
}
.standard-menu-enabled label[id$=-menu-btn] {
position: relative;
top: unset;
}
#main-wrap {
display: flex;
}
}


If that code doesn’t work for you, could you send us a link to your website so our team can take a look at the page markup and figure out a better way to tailor the code to your specific configuration?

Hopefully that CSS gives you the design you are looking for and please let us know if there is anything else that we can do to help!

Thank you for contacting us Garrison, and thanks for using the Resolve Theme for WordPress. Our team is happy to answer any questions you have about working with Category pages on your website!

Category pages are dynamic displays that are automatically generated by the WordPress framework, and unfortunately this means that they cannot be edited in the same manner that you would use for static Pages under normal circumstances. However WordPress is an open source platform which means that there are a wide range of user generated plugins available that might provide the functionality you need to have better control over your Category pages. I was able to locate a plugin called Category Editor in the public WordPress repository which should allow you to edit Category pages just like regular ones to help you achieve your design goals.

The 404 error you are seeing on your Categories is likely related to the Permalinks configuration on your website, most likely the Category Base setting. Navigate to Settings > Permalinks in your WordPress dashboard and check the Category Base field on that page. If you see a “.” in that field remove that character and Save your new settings configuration to see if that fixes the 404 problem. Using a period character for the Category Base setting can create issues with Category pages not rendering as expected when combined with the /%category%/%postname%/ Permalink structure. Essentially what happens when that configuration is used is that the normal category base text is truncated from the URL and WordPress then attempts to serve up a static page instead of a dynamic one and then returns the 404 when it cannot locate a static page with that exact Permalink structure.

I hope that this information helps you get your Category pages working properly and please let us know if you have any other questions for us!

Thank you for contacting us, and thanks for using the Post and Page Builder for WordPress. Our team is happy to help you get your background image styled properly across a range of device sizes!

The cropping you are seeing with your background image is happening because the image displayed on your homepage is wider than it is tall, but the available space to display the background on mobile is the opposite aspect ratio. Background images automatically scale up to fill the entire space when using the Cover size property and this can lead to problems getting images to look the same across all devices.

Jesse, our community manager, created a video for another user that had a similar situation with their background image. In the video Jesse explains how to use custom CSS IDs and rules to adjust the display of your background images so they look better on smaller screens.

Hopefully those steps help you get your image working as expected too and please let us know if there is anything else that we can do to help!

Hi la gaspard, our team is happy to answer any questions you have about working Crio on your website!

One possible explanation for the dark background on your submenus is that you do not have a Header background color selected in the Customizer controls. To set  a background color for your Header, open up the Customizer and navigate to Design > Header > Background. Select an option from the palette under the Background Color control section and publish your changes. The submenus should then start using the color assignment you selected in that palette.

Please let us know if you have any other questions for us!

You’re welcome Annette! If you ever have any other questions for us in the future please do not hesitate to ask!

Hi Annette!

The best way to change the color of your link text is to use the Text customization controls available in the Post and Page Builder Visual editor.

First, highlight the text that you want to change the color of in the Visual editor. Next, click the Text settings option that appears in the dynamic menu at the top of the editing screen to open up the Text Settings pop up window. In the pop up, click the Edit button in the Color controls and then choose which color you want to use for your link text.

I hope that the Text Setting controls help you get your link text displayed with the correct color and please let us know if you have any other questions for us!