BoldGrid Support

Hi Laura,

Thanks for using BoldGrid’s Cloud WordPress service, we’re happy to help you transfer your site from the cloud to live hosting.

To get started, you will need to install Total Upkeep, our WordPress backup plugin. Then you can follow the steps in this video to create a backup in the cloud and restore it on your hosting account:

https://www.youtube.com/watch?v=tfL6mrdB4nA

Please let us know if you have any other questions!

Thanks,
Nicole

Hi Kristin,

Thanks for using our WordPress theme – we’re happy to help with your MailChimp code.

There are 2 plugins we recommend looking into – Header Footer Code Manager and the official MailChimp plugin MC4WP. Either of these plugins will add the code to the correct location. The first one can be used for any type of tracking code while the second is specific to MailChimp.

Hope this helps! Please let us know if you have any other questions.

Thanks,
Nicole

Hi Naz,

Thanks for using our WordPress theme Crio! The latest update added 2 new features – custom sticky headers and custom footers. When using the custom templates, you’ll need to double check you’ve assigned the template to the correct location in the Customizer.

Start by navigating to the Customizer > Design > Header > Site Header Layout > Header Templates. You will see this panel:

If you want to use your custom header across the entire site, select it from the top dropdown. If you’d like to limit where it appears, use the options below to assign to specific pages as needed.

Please let us know if you have any other questions!

Thanks,
Nicole

Hello, I see now it uses an image called Screen-Shot-2021-12-18-at-11.21.15-AM.png on mobile and 506A9535.jpg on desktop. When I inspect the code I see the mobile version is using the correct background image.

The mobile background image is 3,000px wide but a mobile device is only about 400px wide, so only part of the image shows. You may want to try placing the image in the page content instead of as the background image for mobile.

Thanks,
Nicole

Hi Dan,

Thanks for using BoldGrid Crio! That’s a great question, you’re right that WordPress doesn’t have a super easy way to insert tracking codes into the header or footer of your site.

What code snippet plugins have you tried? There are lots of different solutions possible, we recommend Header Footer Code Manager. You could also try a MailChimp specific plugin like MC4WP.

Please let us know more details so we can further assist.

Thanks,
Nicole

Hi Jennifer,

Thanks for contacting BoldGrid support and thanks for using our WordPress Theme Crio. I viewed your site and see the double widgets – this is definitely not supposed to happen!

I can provide some custom CSS you can add for now to hide these widgets, but we’d like to try and find out how they got there. Did you have another theme active and then changed to Crio? Could you please list the plugins you have installed on the site? I will pass this info on to the lead theme developer.

In the meantime, you can open the Customizer, go to CSS/JS Editor, and paste this code in:

aside.widget.smoa_pro_search-7,
aside.widget.smoa_pro_text-3,
aside.widget.smoa_pro_nav_menu-4 {
display: none;
}

Please let us know if that worked.

Thanks,
Nicole

Thank you for letting us know about this problem in the Post and Page Builder!

Our developers located the service availability issue with the Add Block interface and have been able to get the Block service back online! This outage also seems to have affected Connect key validation services in the Add Block interface and that functionality should be working as expected now too.

Hopefully the Add Block service is operating properly for you now and please let us know if there are any other problems so we can address them as quickly as possible.

Thanks,
Nicole

Thank you for letting us know about this problem in the Post and Page Builder!

Our developers located the service availability issue with the Add Block interface and have been able to get the Block service back online! This outage also seems to have affected Connect key validation services in the Add Block interface and that functionality should be working as expected now too.

Hopefully the Add Block service is operating properly for you now and please let us know if there are any other problems so we can address them as quickly as possible.

Thanks,
Nicole

Hi Sam,

Thanks for contacting BoldGrid support and thanks for using our newest theme Crio!

After adding your browser icon you may need to hard refresh your website in order to see it. Press Ctrl+F5 (If that doesn’t work, try Shift+F5 or Ctrl+Shift+R). You may also need to clear the cache if using a caching plugin.

If you are still unable to see it, please let us know what browser you are using. Do you see anything in that space or is it just empty? Are you able to attach a screenshot?

Thanks,
Nicole

Hi Dana,

Thanks for using Crio with our WordPress page builder! We are happy to help you get a Google map added to your page.

After clicking the Add Media button, you should see this panel:

Click on the Google Map link on the left side to load this screen:

First click on the type of map you’d like to use, then you can select the map size and location. I have added these images to the referenced article as well.

If you still do not have the option to add a Google Map please let us know what browser you are using and the versions of the Crio theme and Post and Page Builder plugin so we can troubleshoot further.

Thanks,
Nicole

Hi Cheryl,

Thanks for using BoldGrid Crio, we’re happy to help get your Blog page designed the way you want it.

The Blog page design is set from the Customizer and it uses the content from your Posts. The Page called Blog is just a placeholder, no content is actually stored there.

I just looked at your site – it appears the starter content is gone and you have your own content in there now. The Blog Page will display either a Post Excerpt, or the entire post content. You can set this display from the Customizer > Design > Blog > Blog Page > Post List Settings.

You can also read our complete instructions on Working with the Blog Page in Crio.

Please let us know if we can provide any additional assistance.
Thanks,
Nicole

Hello Mark,

Thanks for using the Post and Page Builder! Both the free and Premium plugins will need to be active on your site to use all features of our WordPress page builder.

What performance issues are you experiencing? Please let us know your domain and we’re happy to help!

Thanks,
Nicole

Hi Sue,

Thanks for contacting BoldGrid, we’re always happy to help!

Our support article covers how to update WordPress itself, themes, and plugins, and that link will take you directly to the plugins section. You should look for a circle icon in the admin bar of your website, like shown below, and click it to view all updates for your WordPress installation.

Otherwise, you can download the latest version directly from this link, and use the upload plugin feature to update manually.

Please let us know if you have any other questions.

Thanks,
Nicole

Hello Mike,

Out of the box, our BoldGrid Themes are not able to hide the header entirely. You can add custom CSS to hide it:

.site-header {
display: none;
}

Alternatively you can use the Post and Page Builder with a non-BoldGrid theme, like the Twenty Twenty or Twenty Twenty-One default theme, and then select the Content Only page template.

Please let us know if we can help with anything else.
Thanks,
Nicole

Hi Alessandro,

Thanks for contacting BoldGrid, we’re happy to help! After changing the slider to the new font size, you will need to click the blue Publish button at the top of the Customizer, like shown here:

If after Publishing and closing the Customizer the font size is still incorrect, please let me know.

Thanks,
Nicole

Hi Tim,

Sorry to hear you are having issues with the Post and Page Builder, could you please provide a bit more information so we can assist? What theme are you using on the site? It sounds like you created a custom template in the theme, but cannot save a page using that template from the editor, is that correct? Is the Premium version of Post and Page Builder also installed?

Thanks,
Nicole

Hello,

You need to pick a page to be your homepage, it doesn’t need to be literally called “Home” if you don’t want, but you need to select something in that dropdown. Until a page is assigned to be the homepage in that dropdown, your blog will show on your main URL. What page do you want to be your homepage?

You can use a free Dropbox account to send images if you’d like: https://www.dropbox.com/basic

Thanks,
Nicole

Thank you for the additional information, I talked to our development team and the issue appears to be with the hosting servers, not anything specific to your WordPress install. We are working diligently to get this issue resolved and we apologize for the inconvenience.

The work-around we recommend at this time is to use the default WordPress editor, you can follow this guide to change the editor being used on each page / post.

We will update you as we can.

Thanks,
Nicole

Hi Deborah,

Thanks for contacting BoldGrid support, we’re happy to help get your homepage setup. In the Customizer please navigate to Advanced > Homepage Settings and you should see this panel:

The homepage is set to the page called “Home” and then Posts page is set to a page called “Blog”. You may not have a blog page created but you can do so right from the Customizer by clicking the + Add New Page link below the Posts page box:

Once both the homepage and blog page are set your website should display the content as you’d like it.

Please let us know if this worked, or if you need additional assistance.

Thanks,
Nicole

Hi Tim,

Thanks for reaching out, and thanks for using the Total Upkeep WordPress backup plugin. Sorry to hear you are having issues with Total Upkeep transferring your website, but we are here to help! I’d like to start by getting some additional information – What is the total size of the backup? Are you transferring between live servers or something else? Are you able to download the zip file and upload into the new install?

Please let us know so we can troubleshoot further.

Thanks,
Nicole