BoldGrid Support

Hi Cliff,

Thanks for contacting BoldGrid, and thanks for using the Post and Page Builder for WordPress.

If you’d like to delete the content in the column and start completely over, hover in the area until you see the blue popover at the top of the column. Then click on the menu and Clear Contents like shown here:

Or you can clone an existing paragraph and move it over to the new column to continue adding content below your image, like shown here:

Please let us know if this helped or if you have any additional questions.
Thanks!
Nicole

Hi Heather,

Thanks for reaching out, and thanks for using the BoldGrid Cobalt WordPress Theme. We are always happy to help! Generally speaking we recommend putting code like that in the Customizer, because when you update the theme any modifications made in the theme will be lost, but any code in the Customizer will stay.

Was there a specific reason you wanted to move the code out of the Customizer?

Thanks,
Nicole

Hi Eric,

Thanks for upgrading to the Premium Backup plugin, I’m happy to help you get it installed.

Total Upkeep Premium requires both the Total Upkeep and Total Upkeep Premium plugins to be installed and activated on your website to use all features. You can follow these steps to download the Total Upkeep Premium Extension and install it on your website:

• Login to BoldGrid Central
• Select Plugins from the main screen.
• Download Total Upkeep Premium from the list of available plugins.
• In the Dashboard, Navigate to Plugins → Add New
• Select Upload Plugin
• Browse to the downloaded plugin file and select it
• Click on Install Now
• Click on Activate to complete the installation

Please let us know if this helps or if you need any additional information.

Thanks,
Nicole

Hello Matthew,

Yes, if you’d like to exclude a specific folder or folders from your backup, you can do so when you set the backup to run. There’s a section in this article called Excluding Files or Folders that explains how.

Hope this helps!

Thanks,
Nicole

Hello Pasi,

If you’d like to remove the shadow and change the text color to black, you can use this code:

.palette-primary.blog .entry-title a,
.palette-primary.blog .entry-title a:hover, 
.palette-primary.blog .entry-title a:focus {
	text-shadow: none;
	color: #000;
}

If you’d prefer to remove it entirely, you can use this code:

.palette-primary.blog .entry-title a {
	display: none; 
}

Please let us know if you need anything else!
Thanks,
Nicole

Hi Bart,

Sorry to hear you’re having problems using the Post and Page Builder after upgrading to WordPress 5.6. What web browser are you using to update your website? While we were updating our plugins to be compatible with WordPress 5.6, we noticed the problems you’re describing can happen intermittently in Firefox. Our developers are still working on complete Firefox compatibility, and in the meantime we recommend using Chrome.

Please let us know how else we can help!

Thanks,
Nicole

Hello Ksenia,

Thanks for contacting BoldGrid – we are always happy to help!

By default comments are not enabled on pages in BoldGrid themes. To enable comments, please follow these steps, or read this article for more information.

1. Navigate to Pages -> All Pages in your WordPress Dashboard.
2. Hover over any page you’d like to enable comments for, and click Quick Edit.
3. Check the box Allow Comments.

BoldGrid uses the Google Font Library, which is why system fonts like Tahoma are not available. Google Fonts have Cyrillic options – https://fonts.google.com/?subset=cyrillic-ext – and should display correctly on your BoldGrid website. What specific issues are you having with the font so we can further assist?

Thanks,
Nicole

Hello Kenzie,

Sorry to hear the Post and Page Builder was causing a fatal error. We recently updated our plugins for better compatibility with the WordPress Core 5.6 release and have not noticed any fatal errors with the most recent version. Please ensure all your plugins, themes, and WordPress itself are on the most recent versions.

If everything is up to date and you encounter any more fatal errors when activating the plugin we would appreciate it if you could send us the full error message so our development team can investigate any additional compatibility issues.

Thanks,
Nicole

Hi Angelina,

I’d be happy to help you enable comments on pages, just like they are on posts. The easiest way is to:

1. Navigate to Pages > All Pages in your WordPress Dashboard.
2. Hover over any page you’d like to enable comments for and click Quick Edit.
3. Check the box Allow Comments and then click the blue Update button.

If after doing this the comments are still not showing, please review our support article with additional information, including custom code you can use if needed.

Please let me know if you have any other questions!
Thanks,
Nicole

Hello Funda,

The footer options available will depend on the theme you’re using. If you’re using BoldGrid Crio, you can learn more about customizing the Crio footer here.

If you’re using a BoldGrid theme other than Crio, you can learn about working with footer widgets in this support article.

I hope this helps, please let me know what theme you are using or your domain if you need further assistance.

Thanks,
Nicole

Hi Amanda,

Thanks for contacting us – sorry you’re having issues getting the background of your website to be a color instead of the pattern. Before we jump to custom CSS to fix this problem, I’d like to check a Customizer setting to see if that will fix it.

Please open the Customizer and go to the Background panel. If you see the Pattern & Color section, click the Image button at the top, like shown below, and then click Publish and close the Customizer. This should stop the background pattern from showing on your site.

Please let us know if this worked or if we need to troubleshoot further.

Thanks,
Nicole

Hello Kevin,

Thanks for reaching out about Total Upkeep being compatible with Digital Ocean Spaces. I checked with our lead developer and unfortunately at this time they cannot be used together.

Please let us know if you have any other questions.

Thanks,
Nicole

Hello Mike,

Thanks for reaching out about the Post and Page Builder working on the front end. Unfortunately at this time if you want to use the Post and Page Builder’s features you will need to edit the page from the wp-admin, or backend, of the website. We are working towards having our page builder be compatible with front end / full site editing in the future.

Please let us know if you have any other questions.

Thanks,
Nicole

Ok, to remove the white space below the header background, please try this code:

.home .site-content {
	padding-top: 0 !important;
}

I added .home to the code because I think you may want to keep the padding on the inner pages, but if not just remove that part.

Thanks,
Nicole

Hi Max,

Thanks for reaching out, sorry to hear you are having problems getting Callaway to show your desired background. Let’s start by seeing what site background is active in the Customizer. Navigate to Customizer > Background > Pattern & Color and click the Remove Selected Pattern button under the Background Pattern heading. Next you can click into the Background Color input above and select what background you’d like used on your website.

It looks like the on-page content is being created with Elementor, so if you want just a section of the page to have a black background, you will have to use Elementor to do so. If needed, you can reach out here: https://elementor.com/support/

Please let me know if this helped.

Thanks,
Nicole

Hello Bob,

Thanks for reaching out about the Haven theme not behaving as you expect – we are happy to help! I believe making a small adjustment in the Customizer will fix this issue – please navigate to Customizer > Background and under Background Image Size, select Cover Page. That should make the background full width again, but if it doesn’t please let me know.

Thanks,
Nicole

Hello Eduardo,

We’re sorry to hear about your website crashing, but we’re definitely here to help! In order to investigate this issue further, can you please provide more details on exactly what happened? Are there any error messages? What code are you referring to adding after installing the Total Upkeep plugin?

Thanks,
Nicole

Hello,

Due to responsive design, only part of the background image will show on some screensizes. On mobile, the background image crops towards the center to fit the screen size. We do not recommend using an image with text on top of it – the text should be added in the editor so the text will resize appropriately on mobile.

I also noticed there is no h1 element on your page, since the site title is empty. So when you add the text on top of the image, make sure there is an h1 on the page for SEO purposes. More information on headings can be found here: https://www.boldgrid.com/support/boldgrid-easy-seo-plugin-product-guide/introduction-to-seo-content-and-structure/

Thanks,
Nicole

Hello,

Sorry to hear you are having issues with the Cobalt theme – when I looked at your website just now I saw a space background. If your site is set to use a color background, it should use the last color in the row from Customizer > Color Palette. If it is not, there is a bug we should look into.

What is the last color in the palette set to when the site appears white? When does the background look different? With the Customizer open? When editing a page?

Thanks,
Nicole

Hello,

I looked at your site and found some simple CSS you can add to the Customizer to remove the white space.

Start by navigating to Appearance > Customize > Advanced > Custom JS & CSS

Paste this code in the CSS box at the top:

.site-content {
padding-top: 0px;
}

.entry-content {
margin: 0;
}

I did notice on the FAQ page the very first block has top margin on it, which is causing an even bigger gap on that page. You will need to go into the page itself and remove the margin-top from that block. You may have to go into text view to remove it:

margin-top: 50px; should be removed from the first div on the page.

Please let me know if you have any other questions,
Nicole