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Hello,
The WooCommerce Shop page is what’s called a “loop” – it automatically displays your products without the use of a shortcode (there used to be a shortcode visible on the page in previous versions of WooCommerce).
In order to add additional content where you’d like, you will need to use hooks and actions. These are explained here: https://www.businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/
You will need to be comfortable working in functions.php in order to do this. If you’d like to work safely in the cloud, and not on your live site, you can follow this guide to set up a staging site – https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/
Please let me know if you have any other questions,
NicoleHello,
Yes! You can transfer a Squarespace site to WordPress. Here is an article explaining how to move the site: https://www.wpbeginner.com/wp-tutorials/how-to-properly-move-from-squarespace-to-wordpress/
After transferring you can add any BoldGrid themes or plugins you’d like. Please let me know if you have any other questions.
Thanks,
NicoleHello,
How you add custom fields to your website depends on the theme you are using. Here is a link to the forum for your theme, as they will be able to answer your question in more depth: https://www.sktthemes.org/forum/
Alternatively, you can try using Advanced Custom Fields from the WordPress plugin repo: https://wordpress.org/plugins/advanced-custom-fields/
Hope this helps!
NicoleHello,
Sorry to hear you are having issues customizing your menu – what theme are you using? Could you please provide the link to your website?
It is best practice to delete any plugins that are not being used on your website. You can tell which plugins are active and inactive from Plugins > Installed Plugins. Active plugins have a blue background and inactive plugins have a white background.
Keep in mind that all plugins, themes, and WordPress itself should be kept up to date. WordPress recently had a major release and can cause conflicts with older plugins.
If you have concerns about updating or deleting plugins, we recommend taking a backup of your site and working on it in our Cloud WordPress environment so your website stays safe and unbroken. You can learn more about this process here: https://www.boldgrid.com/support/total-upkeep/using-total-upkeep-to-migrate-wordpress-for-staging/
Thanks,
NicoleHello,
Thanks for reaching out regarding the extra HTML on your page. The blue box is coming from a blockquote element on the page. If you edit the page in Text view, find and delete this to remove the blue box:
<blockquote class=""><span style="color: #333333; font-size: 15px;">.</span> </blockquote>Please let me know if you have any other questions.
Thanks!
NicoleHello.
Thanks for posting your question regarding making changes to your Pages globally. I’m sorry to see that you are dissatisfied. I recommend submitting your feedback through the BoldGrid Central Portal’s “Feature Request”. This will notify the BoldGrid developers of your desires to consider adding them in future versions of BoldGrid.
I hope this helps!
Sincerely,
Carlos DHello.
Thanks for posting your question regarding the Social Menu and the Page Title positions overlapping. I’m sorry to see that you are experiencing an issue with the Pavillion Theme. I went ahead and loaded up that Inspiration with the Social Media menu added as well. However, I was unable to replicate the issue with them overlapping. Could you possibly share the CSS code you are using to customize this? Additionally, if you could include any other details about your design to replicate the issue, this should helps us to more accurately diagnose the issue.
Sincerely,
Carlos D.Hello,
I’m sorry to see that you are experiencing an issue with the Social Media menu and the Page Title. I’m unable to replicate the issue
The process of migrating a website would depend on the current type of website you’re using. BoldGrid is a WordPress plugin suite. Also, we have a list of web hosting supporters which can provide specific advice.
Hello.
I’m sorry to hear you requesting a refund. To request a refund you’ll need to log into BoldGrid Central using the email address associated with your purchase. From the Home tab, click Support Request under the Manage My Account section. Fill out the form and that will go to BoldGrid Support. I hope this helps!
Hello and thanks for contacting us.
You can edit ghost buttons using HTML (in pages and posts) or CSS via Customize > Advanced > Custom JS & CSS.
The best way to accomplish this depends on what ghost button you want to edit in what theme.
Please let us know if you have any further questions.
Hello and thanks for contacting us.
Although there isn’t a theme directly advertised as such, there are many marketing themes that may fit your need. Feel free to check the other themes on the site and let us know if you have further questions.
I’m sorry to see that your website is receiving a safety notice that the connection is not private. From what I can tell it appears that you do not have a properly installed SSL Certificate for the subdomain. It appears the SSL Certificate is protecting the webhostinghub.com domain and that does not match your subdomain. You can also review the other possibilities from this third party tool. I hope this helps!
Sincerely,
Carlos DHello,
Thanks for posting your question for assistance with editing various aspects of your BoldGrid website. I’m happy to assist you. I believe you are seeing a responsive component that is causing the change in appearance of the menu when you switch from the preview to the live view. For example, I can see (on my larger screen) the navigation menu appears as one line. However, on my smaller screen the navigation menu spans two lines in order to maintain the look and functionality on the smaller device. In order to change this behavior, you would need to use Google Developer Tools to find the CSS necessary to customize your website’s CSS. For instance, you can use:
.boldgrid-framework-menu li {
padding-left: 0px;
padding-right: 0px;
}.palette-primary #secondary-menu a {
padding-left: 0px;
padding-right: 0px;
}to reduce the padding and possibly allow the menus to all appear on one line for all size screens.
The black background is indeed an accent of the Resolve theme/Inspiration. Again, you would need to use the Custom CSS Editor to enter the following code:
.palette-primary .background-accent{
display:none;
}The mobile “responsive” theme is automatic. I don’t see any issues with the mobile version except for the header image. It appears to be too large to fit in a mobile device’s smaller screen. You may consider another photo if you are unable to crop it to appear better on mobile devices.
I hope this helps!
Sincerely,
Carlos DHello,
Unfortunately, proprietary software does not allow the transfer of your website between builders. You could use a BoldGrid Inspiration and add your content from the other website. However, it will not look exactly the same.
I hope this helps!
Sincerely,
Carlos DYou can follow the WordPress guide for changing permalinks. We also have a guide about editing BoldGrid pages.
You can check WordPress.org for info on creating a custom WordPress theme and custom plugins. I recommend you consider a type of local development environment like Local by FlyWheel. Please let us know if you have more info with additional questions.
I recommend contacting HostMonster with this MySQL article for troubleshooting. Otherwise, we’ll have to recommend you consider another backup plugin. We’re also looking into the matter more in-depth on our own. Sorry for any inconvenience.
Thanks for bringing this to our attention. We’re fixing this now. If you need any assistance with that in the meantime, please check out the new Support Center.
Thanks again.
Have you tried disabling all plugins until you figure out the problem plugin? The screenshot doesn’t show for me. Also, you may want to ensure you’re installing plugins from official respositories.
Hello!
Thanks for posting your question regarding how to change the font color selection for your Site Title. I’m sorry to see that you are experiencing difficulty with this. The Site Title for the Hifidel Inspiration is controlled by the theme to contrast with the color of the background (using either white or black colors exclusively). In order to change this behavior, you will need to customize the theme at the CSS level. The Advanced section of the Customizer allows you to easily make CSS modifications. Based on the values found by using Google DevTools, the following code should do the trick:
.palette-primary .site-title a{
color:#800080
}The #800080 (purple) color can be adjusted to the value you would like, using hexadecimal values.
I hope this helps!
Sincerely,
Carlos DHello!
Thanks for posting your question regarding adjusting your header (Tagline) to span one line rather than two. I’m sorry to see that you are experiencing difficulty with this. The number of lines that the tagline/header can be manipulated by changing the font size for the Subheadings. You can use the Fonts section of the Customizer to adjust the Font Size for the Subheadings. Still, note that the size of the screen may cause the responsive theme to adjust the number of lines that are used to display your tagline.
Another change you can make is located in the Site Title & Logo section of the Customizer. Click on the Position toggle and a few more sliders will appear. You can modify the Horizontal Margin as you see fit. The Site Title and Tagline both adjusted with this setting for the Wedge theme. You can also use the other sliders to see if you can manipulate that section to appear as you would like.
I hope this helps!
Sincerely,
Carlos DHello,
I’m sorry to see that you are experiencing issues with Plesk Onyx and BoldGrid. What is the error you are receiving? Also, if you could provide the steps to replicate the error you are receiving, that can help us to diagnose the issue and advise how to correct it.
The Appearance option from the Dashboard is removed in the BoldGrid Settings. You can always disable this setting and then it will be displayed again. You can review our post titled: “How to Restore the WordPress Admin Menu” for more information.
I’m sorry to see that your email is not working properly. Can you please provide the steps you are taking to send the email(s) that you are not receiving. Also, which email address are you using? These details will help us diagnose the issue with your email.
I’m sorry to see this is happening. I recommend that you try to view the site from a private browsing session or clear your browser cache before previewing the changes to your website. Have you enabled a staging website as well? If so, be sure you are selecting the correct website from the customizer when making changes.
The iPad should work. I doubt you’ll want to do such work on your phone. You can simulate the appearance from your browser using the Inspect Element function.
Press Customize, Colors, then the color you’d like to change. If you’d like, you can read more about CSS color changes at w3schools.com.
Unfortunately, to do this you’d likely be better off creating your own index page from scratch. Otherwise, doing this within BoldGrid would require deep recoding of the section elements. Sorry for any inconvenience.
Hello.
Thanks for posting your question regarding removing the Special Thanks link in your footer. This option is only available if you are using a Premium Connect Key for BoldGrid. Unfortunately, the page cannot be modified regardless of the type of Connect Key you are using. I hope this helps!
Sincerely,
Carlos DHello,
I’m sorry to see that you are experiencing difficulties in saving your changes when using the Customizer. Unfortunately, I am unable to diagnose the cause of this issue to provide a response that includes how to fix this. I recommend ensuring that your plugins for BoldGrid are all up to date and that you are using an Inspiration or a BoldGrid certified theme. If you are experiencing further issues, please be sure to provide additional details that help to replicate the issue you are experiencing. These details should include the version(s) of each plugin you are using and the exact steps you are taking to replicate the issue you are reporting.
Hello.
I’m sorry to see that you are dissatisfied with the appearance of your website on a mobile device. All the BoldGrid Inspirations/themes are responsive, so they should, by default, adjust to display optimally on mobile devices. What kind of issue are you experiencing?
I recommend finding an inspiration with a layout you like. Then, you can customize it further and possibly add blocks similar to the bottom of your linked website via HTML code or WordPress plugin.
Hello,
Thanks for posting your question regarding the image that appears below the header on each page of your website. Yes, you are correct, this is a part of the theme. This can be changed in your Customizer by going to Customize > Background. From there you can click on Change image to use the media window to change the image. This guide also will help you with the steps.
I hope this helps.
Hello,
Thanks for asking your question about making your content full-width. I’m sorry to see that you are experiencing issues with this. I’m not sure exactly what you are referring to. What content are you having issues with? The content should be responsive so there shouldn’t be a need to expand the width manually or through CSS. Can you please provide more details surrounding what you are doing, what theme/inspiration you are using, what version of BoldGrid you are using, and any other details that would help us to replicate the issue you are experiencing? This will allow us to provide more assistance.
A few things:
Ensure you’re pressing Publish once you add the page to your menu.
Do you have any caching plugins that may need to be cleared?
What theme are you using?
I apologize for any inconvenience. You can also ask questions via contact form. Also, if you’re hosting with a BoldGrid partner, they provide full support.. I hope you find this information helpful.
The BoldGrid plugin suite is built on, and therefore require, the WordPress CMS. If you give more information, we’ll be able to offer suggestions.
Hello,
Thanks for your question regarding using your own theme with BoldGrid. When you install BoldGrid with your current theme active, then you will be able to modify your theme using the Customizer. However, if the theme is not “BoldGrid Certified” it may not be as customizable or have all the features available to modify using the Customizer.
I hope this helps!
Sincerely,
Carlos D
