BoldGrid Support

Hello,

Thanks for posting your question regarding how to modify the Attribution/Special Thanks Page. Unfortunately, this page can not be modified manually. It is distributed through the Inspiration you choose and the items/elements within it. You can remove the link with a Premium Connect Key. However, you can not modify the page.

I hope this helps,
Sincerely,
Carlos D

As of now, BoldGrid Post & Page Builder doesn’t work well alongside Glutenburg. We’re currently working to ensure BoldGrid is compatible with Gutenburg before its full integration into WordPress installation. Sorry for any inconvenience.

Hello!

Thanks for posting your question regarding your homepage being overlapped by the pages that you have created. I’m sorry to see that this is occurring for you. I’m unsure of a resolution for this kind of behavior because I am unable to replicate this using the latest versions of WordPress and BoldGrid plugins.

Further, this does not seem to be a common issue that I am aware of. I would need the additional details below to help determine a resolution and replicate what is happening:

The version of any/all BoldGrid plugins and WordPress you are running
A list of the plugins you are using in tandem with BoldGrid, as well as the version(s) you are running
The Inspiration theme/category you are using, as well as the version you are running
A screenshot of the behavior you are describing

With these details, we may be able to further assist you.

Hello!

Thanks for posting your question regarding the changes you made to the backup directory causing your site to become inactive. I’m sorry to see this is happening to you. Unfortunately, it’s unclear as to what changes you made that caused this issue. Further, this does not seem to be a common issue that I am aware of. I would need the additional details below to help determine a resolution and replicate what changes you made:

What changes you made to troubleshoot the backup directory.
Where the changes were made
The version of any/all BoldGrid plugins and WordPress you are running
A list of the plugins you are using in tandem with BoldGrid

With these details, we may be able to further assist you. However, depending on the severity you may need to restore a functional backup from a time prior to the changes you made.

Can you share what version and theme you’re using? I recommend ensuring your website is up-to-date and you’ve cleared any caching software for the website as I’m unable to replicate the issue.

Meanwhile, you could accomplish your goal manually by copying all content from the text editor into a new page and selecting Staging.

To edit that text within this theme you’d need to edit the template files. You can do this via CSS/HTML Editor and on the right, inc > boldgrid-theme-framework-config > config.php under the function boldgrid_social_followme_text at the bottom. The text will be surrounded in a h2 code. If you’re uncomfortable editing PHP code, you’ll need to change to another theme to make such adjustments.

If you’re unable to edit it from within Customize > Site Title & Logo, you may need to apply custom CSS within the Advanced > Custom JS & CSS section.

You could try reducing the padding and/or font size on the menu items. Adding the following code to your custom CSS ( Customize > Advanced > Custom JS & CSS ) should help:

.navbar-default .navbar-nav > li > a {
padding: 5px;
font-size: 14px;
line-height: 1em;
}

Hi Paul,

Thanks for posting your question regarding the options to change the font for your website. I’m sorry to see that you are experiencing an issue. Although I’m not quite sure what the issue you are describing, I was unable to replicate any issues with my test BoldGrid website when changing the fonts for the Monument – Photography Inspiration.

When you navigate to the Fonts section of the Customizer, what options are available for you to click on? It should appear as a list of common elements (Menus, Headings, Subheadings, Main Text) on the page that you can click to customize the typography.

Best Regards,
Carlos D

Hello!

Thanks for your question regarding Accelerated Mobile Pages capabilities with BoldGrid. I am unaware of any plans or progress made in implementing this kind of feature. Although the great thing about BoldGrid working in WordPress is that you can simply add features like this by searching for a plugin. I was able to locate one called AMP for WordPress, in particular, however, I have never used it. For this reason, I recommend making a backup of your website and testing this in a sandbox environment prior to launching it on your live website.

I hope this helps!
Sincerely,
Carlos D

Hi Brendan,

Thanks for posting your question regarding changing the email address that you receive your form submissions to. I’m sorry to see that you are experiencing issues with this. Where this is done depends on the Forms plugin you are using. Are you using NinjaForms, WPForms, or another form plugins?

Best Regards,
Carlos D

Hi Sharon,

Thanks for asking your question about adding the ® (Registered) symbol to your headline and Services block. You simply need to enter the following text as the Registered symbol will appear automatically when you load the website (may not load in preview):

®

I hope this helps!
Sincerely,
Carlos D

Hello.

I’m sorry to see that you are experiencing an issue with using the Read More feature. Unfortunately, I do not know of a way to correct this. I recommend submitting the details of this issue to the BoldGrid developers to review further. They are available by signing up and sending them a message from the BoldGrid Central.

I hope this helps!
Sincerely,
Carlos D

Hi.

Thanks for posting your question about the SSO Azure plugin compatibility with BoldGrid. The login functionality for WordPress is the same as for BoldGrid. I am not able to speak for MediaTemple’s staging site functionality or for the SSO Azure plugin’s capabilities.

I recommend you contact Microsoft regarding the ability to do what you are looking to do. They have more insight into the products and services they offer.

BoldGrid is built for WordPress, so in theory, if your plugin works for WordPress it will work with BoldGrid.

Additionally, you do not need to purchase anything to try out BoldGrid. You can obtain a Free Connect Key to test things out.

As always, before testing things, I recommend making a backup and downloading that backup to your computer. This allows you to restore the site to its working condition should disaster strike.

I hope this helps.
Sincerely,
Carlos D

I’m sorry to see that you are experiencing this error. I have seen this before and I was able to clear the error by disabling a rule that was being triggered by ModSecurity on the server that I had BoldGrid installed on. Reviewing the Apache error logs helped to identify which error it was and then I simply disabled that rule in the ModSecurity settings. I recommend reaching out to the host of your server to see if they can identify that for you, if you need further assistance.

I hope this helps!
Sincerely,
Carlos D

Hello Ali,

Thank you for your patience. I was able to identify a few objects to customize the CSS (using Google Chrome Dev Tools) for the elements on the page that should provide the appearance you are looking for.

.palette-primary .well {
border: none;
}
.palette-primary .site-footer a {
color: #eee;
}

.palette-primary .widget-title {
color: #eee;
}

Now, the first footer (farthest to the left) may need to be recreated because the formatting is different from the other three (3). However, from my view, they all appear with white text (for links and widget titles) when I use this code. The borders were removed as well. I hope this helps!

Sincerely,
Carlos D

Hello!

Thanks for posting your question regarding creating a table in Word and importing/saving it as a BoldGrid Block.

Unfortunately, at this time this functionality is not available. Your feedback is very valuable and you can always submit feature requests to our Development Team directly. Feel free to sign-up and submit your feedback BoldGrid Feature Request Portal.

Best Regards,
Carlos D

Hello!

Thanks for posting your question regarding how to insert a link to a Podcast into your website. WordPress and BoldGrid both use the same method for inserting media from a URL, like a Podcast, into a Page or Post. While editing your Page or Post, simply click on the Add Media button. From the left sidebar select “Insert from URL“. This will allow you to enter the URL of the media you would like to add to your website.

I hope this helps! Feel free to reach out if you have any further questions or concerns!

Sincerely,
Carlos D

Hi Paul.

Thanks for your feedback, we are happy that you are satisfied so far with BoldGrid. Unfortunately, I am not able to diagnose what is causing this issue. However, a premium connect key is not required for displaying pages you create with BoldGrid. I advise you review the Page’s Status, if the page is private/public, and whether the development group is set to Active or Staging. These are all the components related to controlling the visibility of a Page.

I hope this helps.
Sincerely,
Carlos D

Hello David!

Thanks for posting your question regarding using your active site as a foundation for your staging site. You can duplicate active pages and posts and then change their Development Group to the staging site. However, the Customizer settings are not able to be duplicated to the staging site.

Unfortunately, at this time this functionality is not available. I went ahead and notified our developers who will be adding this to their feature request list.

Your feedback is very valuable and you can always submit feature requests to our Development Team directly. Feel free to sign-up and submit your feedback BoldGrid Feature Request Portal.

Best Regards,
Carlos D