BoldGrid Support

Hey, Robert Ray!

Awesome, thanks for the feedback! I’m glad we could assist you with that. Feel free to select it as the best answer.

Sincerely,

Carlos E

Hello!

Thanks for posting your question regarding the Site Tagline Size. I’m sorry to see you are off to a rocky start. The slider below the Tagline field is used for controlling the size of the Site Title. It will not apply changes to the tagline, which remains the one size. However, you can utilize the Custom CSS Editor (to override the text-size) by adding the following code:

h5.alt-font, .h5.alt-font {
font-size: 74px !important;
}

This will set the tagline to a very large font, but you can adjust the 74px value for whatever ##px value produces the size you would like for the tagline text. I hope this helps!

Sincerely,

Carlos E

Hi, Christine.

Thanks for posting your question regarding the appearance on your Home page using BoldGrid’s Vacation theme.

I am not able to replicate any issues that you are seeing from the tablet or mobile views. They appear to be loading the background image accordingly.

The header appears very tall due to the size of your Site Logo. You can use the Site Title and Logo section from the Customizer (Step 7) to adjust the selected Logo size and therefore reduce the header height. Below the Logo Size slider, is the Position slider. You can also use this tool to adjust the Top and Bottom Margins of the Site Logo to reduce the height of the header.

The Call to Action widget does indeed change its text-align attribute based on the size of the screen the visitor is accessing the site from. This is built into the CSS, so you would need to review our guide on how to use the CSS Editor (Step 6), then add the following code:

.call-to-action .p-button-primary{
text-align: center;
!important;
}

This will cause the CSS to be overwritten and always use the text-align: center attribute. You should see this change instantly when you paste the code into the CSS Editor.

I hope this helps! Please feel free to reach out to us with any further questions/concerns!

Sincerely,

Carlos E

Hello, Lane.

Thanks for posting your question about selecting a different background image for each page and section. Unfortunately, that function is not built into BoldGrid. However, you have the option to change the background image to a pattern or solid color, to remain universal among the pages. Then, you can add a GridBlock, select a background image, and expand the height of that section to fit the page as an alternative.

Also, you can always submit your feedback for our Developers as a feature request for them to consider. Your feedback is always appreciated. I hope this helps!

Sincerely,

Carlos E

Hello, Ashley!

Thanks for posting your question regarding the Inspiration plugin error you are receiving. I’m sorry to see that you are experiencing this error. I just set up a new installation of WordPress and BoldGrid and was unable to replicate any errors within the Inspirations plugin while previewing various themes. I would recommend making a backup of your website and then updating BoldGrid  and WordPress. Also, disable any Plugins that you are not using or that may be related to customizing the Editor functionality. Having multiple Editor Plugins can cause conflicts within WordPress. If you continue to have any persisting issues, please feel free to reach out to us, we are always happy to help!

Sincerely,

Carlos E

Hello, Peter.

Thanks for posting your question about adjusting the width of your website’s pages. Since you are using BoldGrid, you can resize sections of your pages in the Editor. Find the content you want to reduce the width for and simply click and drag the border of the section to resize its width. Check out our article on how to Edit Pages for guidance and more details on what options you have to edit pages. Feel free to comment if you have any further questions or comments, we are always happy to help!

Sincerely,

Carlos E

Hello, TheFolk11.

Unfortunately, you can not create a Widget in the header to only display on the homepage. The header is loaded for every page, so any content added to it will be displayed across all the pages that include the header (which is all of them). You can try to use a third party plugin called Widget Logic to control the pages Widgets appear on. Other than developing your own CSS/code to do what you want, this is the only alternative I could find. I hope this helps!

Sincerely,

Carlos E

Hello, SBH Web Design!

Thanks for posting your comment regarding the Linx Inspiration background image responsiveness on mobile devices. I’m sorry to see that you are experiencing issues with that. I have installed this Inspiration and changed the background image to get a better idea of what is happening. I also visited your site to review the background image you are using, thank you for providing that link.I would advise creating a new image. The image you are currently using has a gray border that is wider than a mobile device’s typical display size (width). In the previews of the Inspiration on the different devices, you can see the image is not actually resized. As it appears, the width of the device’s display determines how much (starting from the left) of the image is displayed. With that being said, I would suggest removing the border of your image and placing the text on the page, rather than on the background image. If you must place the text on the photo, then try to keep the text as far to the left as possible and vertically align the text in the middle of the image. I hope this helps!

The image you are currently using has a gray border that is wider than a mobile device’s typical display size (width-wise). In the previews of the Inspiration on the different devices, you can see the image is not actually resized or recentered. Rather, as it appears, the width of the device’s display determines how much (starting from the left) of the image is displayed. I believe that your background image has a border that is too big to display on a smaller device screen. With that being said, I would suggest removing the border of your image and placing the text on the page, rather than on the background image. If you must place the text on the photo, then try to keep the text as far to the left as possible and vertically align the text in the middle of the image. This should result in the image and text appearing as much as possible on the smaller displays. I hope this helps!

Sincerely,

Carlos E

Hi, Jonah.

Thanks for your comment regarding the Resolve Inspiration you are using. I just installed this Inspiration on my own website to review the appearance. It looks like the rectangular box is part of the design.

BoldGrid allows you to manipulate the CSS to provide more in-depth customization. Using Google Chrome’s Developer Console, I was able to edit the CSS live and provide the following code as a solution to changing this aspect of your site:

.palette-primary .background-accent {
background: transparent;
!important;
}

Simply add that code to the CSS Editor in BoldGrid’s Customizer and then you will see the rectangular “accent” is now transparent/invisible. I hope this helps!

Sincerely,

Carlos E

Hello, Amber!

Thanks for posting your question about creating buttons to navigate to content on your website’s page. I’m happy to assist in answering this for you.

What you want to create is an anchor. The button would be a link that will load the page where you set the anchor at in your content. Although we do not have a specific guide for adding anchors. You can find out more information from this third party site I found while reviewing how to accomplish this. Since BoldGrid does not include this kind of feature, you will need to manually add the HTML, as described at that link, into the page you want.

Lastly, you may want to submit feedback, to request this as a feature to BoldGrid. Our developers are always looking for ways to improve your experience! I hope this helps!

Sincerely,

Carlos E

Hi, Steve.

I’m sorry to see that you are experiencing issues with logging into your BoldGrid website. What is the domain that you are hosting your BoldGrid site on? Also, how did you install BoldGrid?

I may be able to review this further for you if you can respond back with those details. Otherwise, I recommend contacting your host to see if they are able to dig deeper into the server hosting your site, to find the pertinent information to assist you fully. Since this is a public forum, I would avoid posting anything more than the requested information above. I look forward to your response to help you more!

Sincerely,

Carlos E

Hello!

Thanks for posting your question regarding migrating WordPress content from your current theme to a BoldGrid Inspiration. The first thing you’ll want to do is install a BoldGrid Inspiration Staged Site. Simply install an Inspiration with the option selected to “Keep my existing website available for visitors and make this new Inspiration a ‘Staged Website’.” This will allow for your current theme to remain live as you work on replacing the BoldGrid Inspiration content with your own content. We do not have a comprehensive guide for migrating your content from the existing theme to a BoldGrid Inspiration. You would simply need to modify the content that BoldGrid creates and replace it with your own content. Depending on what content you wish to replace, you can use the Customizer to accomplish this. I’d recommend reviewing the compiled list of guides we have on Using the Customizer. I hope this helps!

Sincerely,

Carlos E

Hello, aimsrandom!

Thanks for posting your question regarding Blog Themes. Every Inspiration can be setup as a Blog. This guide will assist you through the process of installing an Inspiration. Once you have selected the Inspiration from the “Design” tab, on the “Content” tab (Step 4), you will see “Add Functionality“. This allows you add an optional Blog component to your BoldGrid site. Simply click on the toggle button to enable this feature. You can refer to the images below for clarification.

• Blog Functionality Disabled (by default):
• Blog Functionality Enabled:

I hope this helps!

Sincerely,
Carlos E

Hello, bcarroll.

Thank you for asking your question about creating your menus with drop-down options. I’m happy to assist you with this today. You can modify menus and submenus by Creating a Custom Link Menu and removing the URL associated with it. Our guide titled How to Disable a Top Menu Item Link will guide you through that process. I hope this helps!

Sincerely,

Carlos E

Hi, Jarle.

Thanks for your comment regarding having a menu with 3 levels. I am not seeing an issue with configuring this. Have a look at our article on How to Disable a Top Menu Item Link. Although this is not entirley related to your circumstances (you don’t need to disable anything), it will guide you to where you can drag and drop the menu items to appear in the level you’d like.

The setup from this screen shot: will result in the following Menu displaying on the site: I sincerely hope this helps!

Carlos E

Hi, Austin.

Thanks for posting your question. I’m sorry to see about the issue you are experiencing with the Reading Settings not working properly while using BoldGrid’s Haven theme. It’s important to note that the setting you are changing does not apply to your Blog/Posts/Pages. Rather, it applies to your site’s RSS Feed. If you wanted to display a custom “Read More” tag, rather than the full excerpt, you would simply add this tag, at the position in your text where you want the content to stop being displayed:

<!--more-->

I hope this helps!

Sincerely,

Carlos E

Hello, Zeno.

Thank for you asking your question about transferring BoldGrid coins between Connect Keys. I’d be happy to assist you with this. Unfortunately, the BoldGrid system is not setup to easily transfer the BoldGrid coins between Connect Keys. Also, we will need some specific account information (which is not suitable to post in the public forum) to assist you further. I recommend you submit feedback regarding your circumstances. Please be sure to include both Connect Keys in your submission and any details pertaining to your purchases. I hope this helps!

Sincerely,

Carlos E

Hi, testmonkey!

Thanks for posting your question about the behavior of your images and text in various browsers. I’m sorry to see that you’re experiencing this with your BoldGrid Editor. I have not received reports of this occuring in the latest version of BoldGrid. If you wouldn’t mind, can you please provide the link to replicate the behavior you’re reporting? Also, which version of the BoldGrid Editor (and any other BoldGrid plugins) do you have installed? Does this only happen with the Inspiration you are using for the (Active, Staging, or both versions)?

If you could provide those details along with the Inspiration(s) you are seeing this behavior with, we can look into this more on your behalf. I look forward to your reply to assist you further.

Sincerely,

Carlos E

Hello, Akira.

Thank you for submitting your question regarding how to resolve the issue with the Visual Editor not showing BoldGrid options. I’m sorry to see that you are experiencing issues like this. I appreciate the details you have provided to allow us to assist in investigating the issue on your behalf. If you don’t mind providing the version of BoldGrid Inspirations (and any other BoldGrid plugins you have installed), as well as, the Inspiration (Staging and Active, if applicable) you are using , we’d be happy to look into this further. Also, is this happening with your Staging, Active, or both Inspirations?

 
Also, take a look at your Visual Editor’s toolbar for the BoldGrid Editing Icon. You’ll want to ensure that icon is active (depicted by the icon having a black box around it). See the images below for guidance:

[caption id="attachment_9477" align="aligncenter" width="300"] Disabled BoldGrid Editing Icon Example[/caption]

[caption id="attachment_9479" align="aligncenter" width="300"] Enabled BoldGrid Editing Icon Example[/caption]

I look forward to your reply!

Sincerely,

Carlos E

Hello, Wagner.

Thank you for posting your question about the text wrapping around your home page images. I would like to be able to assist you with this. However, I’m unsure of what changes you’re looking to make exactly.

The home page with this Inspiration does not really mix the text and images in a manner that would require wrapping text around the images. Is there a particular customization you are looking for on your site?

If you wouldn’t mind providing the URL (for the page you’re describing changes on) and specific details (like which image, which text, etc) to explain what change you would like to make, I’d like to take a look at this further for you. I look forward to your response!

Sincerely,
Carlos E