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Hello Bob,
Thank you for reaching out and I am happy to help!
I’ve checked your website for both cached and cache-bypassed status.
In both cases, I need to press Ctrl+F5 for the image to refresh and show the updated time/image.
This being said this depends on how this image is being added and how it’s refreshed.
To confirm this, does the problem persist if the W3 Total Cache is disabled?
Thanks!Hello Alan,
Thank you for your question about certifications and for using W3 Total Cache. I’d be happy to clarify what ISO 27001, SOC 2, and SOC 3 certifications mean and how they relate to your website’s performance and security.
What Are These Certifications?ISO 27001
This is an international standard for managing information security. Organizations with ISO 27001 certification demonstrate that they have implemented strict controls to protect sensitive data from risks such as breaches, data loss, or unauthorized access.
Where It Applies: Hosting providers, data centers, and managed service providers often achieve this certification to reassure their customers that they have robust security measures in place.SOC 2
SOC (Service Organization Control) 2 is an audit framework specific to service providers managing customer data. It ensures compliance with five trust service criteria: security, availability, processing integrity, confidentiality, and privacy.
Where It Applies: SaaS platforms, cloud hosting services, and companies that handle customer data extensively.SOC 3
SOC 3 is similar to SOC 2 but is less detailed and more geared towards general public reporting. It provides a summary of the organization’s compliance without the technical specifics found in SOC 2.
Where It Applies: Public-facing companies use SOC 3 to give a general assurance of their security and compliance practices.How These Relate to W3 Total Cache
W3 Total Cache is a WordPress plugin that enhances website performance by optimizing caching and improving page load speeds. As a plugin, W3 Total Cache operates within your WordPress environment and doesn’t independently store or process sensitive data that would typically require these certifications.Your site’s security and compliance depend primarily on:
Your Hosting Provider: Many hosting providers (e.g., AWS, Google Cloud, or Microsoft Azure) are ISO 27001 and SOC-certified. Using W3 Total Cache on these platforms ensures that your caching and optimization efforts are built on a secure foundation.
Your Site Configuration: Regularly updating your plugins, using HTTPS, and following best practices for website security.What Can You Do Next?
If certifications like ISO 27001 or SOC 2/3 are critical for your organization, I recommend verifying the certifications of your hosting provider or any managed service you use. They are typically responsible for the infrastructure-level compliance that ensures your site meets these requirements.
Please let us know if you’d like more information or have further questions. We’re here to support you!I hope this helps!
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
Can you please share the HTML minify settings currently enabled in the W3 Total Cache?
Also, can you please share the URL of the affected page and the HTML Minify method used and also, please let me know if you are using Cloudflare and their Minify options as well.And to confirm again, the problem is resolved if you only disable HTML modification and keep using JS and CSS minify?
Thanks!Hello Sandra,
Thank you for reaching out and I am happy to help!
Can you please share some information on why you decided to remove the W3 Total cache plugin?
And to answer your question:
1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total CacheLet me know if this helps!
Thanks!Hello Ralph,
Thank you for reaching out and I am happy to help!
Can you please drop us a note directly via the W3 Total Cache support channel in Performance>Support>Billing and provide and information about your subscriptions so we can check this for you? This is a public forum and sensitive information should not be shared here
Thanks!Hello Marc,
Thank you for reaching out and I am happy to help!
I’ve reset the active URL for the W3 Total Cache Pro license.
Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Thanks!
Hello Mihalis,
Thank you for reaching out and I am happy to help!
You can delete the minify.log file as most likely some debug was used on your end in the W3 Total Cache.
Please delete the file manually
Thanks!Hello,
Thank you for reaching out and I am happy to help!
This is not a problem. When the W3 Total Cache Pro license is added to Performance>General settings, Licensing sub-box, license field, the license should be verified and all settings saved.
The license will be saved and applied to your subdomain
When you want to switch the license key to another domain, remove the license key from subdomain installation Performance>General settings, Licensing sub-box, license field and save all settings. This will clear the license and you can then add it to the main domain and enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Thanks!
Hello Sergio,
Thank you for reaching out and I am happy to help!
If you are referring to the webp converter in the W3 Total Cache, you have to initiate the optimization manually. In Performance>Extensions, under the Webp converter settings, you can bulk convert all images, or you can manually convert the images in the media library once the extension is activated.
As for the newly uploaded images, those will be auto-converted depending on the settings in the webp settings area:
Let me know if you have any other question
Thanks!Hello Matt,
Thank you for your feedback.
I would strongly advise to delete the /cache/object/ and /cache/db/ folders manually and disable the OC and DB Caching.
It’s not recommended to use OC and DB Caching when caching to disk, and since the configuration was made prior to the migration, some of the cached objects may not be the same after the migration due to the different DB etc.
Please make sure to use Memory-based caching for DB caching and Object Caching
Thanks!Hello Per,
Thank you for reaching out and I am happy to help!
We’ve received your email and replied to it. Can you please confirm that you received the information?
Also, can you please confirm that you posted a review for W3 Total Cache in wp.org? If so, the information you share there is false and can we please do anything to update this?
The direct contact with the support you can get via the plugin in Performance>Support. and the Sales and Billing options are completely free and also the Bug report and New feature which can be used to ask any questions if you encounter any issue.
Ince you are a Pro user, the Subscription in formation that was sent to you and the email you used to contact us is also a way to contact us. This Public forum is also available, and I am not seeing any support questions from you so if you have any ticket number that you can refer to I would be happy to check this.
Also, the email customer-support@w3-edge.com is available.
Can you please confirm you received the emails and let me know if we can work together to update the review?
Thanks!Hello Dhaval,
Thank you for reaching out and I am happy to help!
I’ve re-sent the information to the email you provided regarding the W3 Total Cache Pro
Please check your email and follow the instructions provided
Thanks!Hello,
Thank you for reaching out and I am happy to help!
We are not currently offering a specific plan for more than 10 active installations for the W3 Total Cache Pro
Can you please reach out to us directly via email customer-support@w3-edge.com and let us know the details about this and what would be your choice?
Thanks!Hello Matt,
Thank you for reaching out and I am happy to help!
Were those websites migrated with the existing W3 Total Cache configuration or was the configuration done after the migration?
Can you please share an example of the website and let me know if the problem is at the frontend or backend and what caching methods are used?
Thanks!Hello Joshua,
Thank you for reaching out and I am happy to help!
The Nginx+Memcached caching method in the W3 Total Cache for the Page Cache is selectable in the options if you are on the Nginx server and you have PHP Memcached installed and enabled in your environment.
I can see that the Nginx is used, so please check and confirm that the PHP Memcached is installed and enabled on your server.
Thanks!Hello Sophie,
Thank you for sharing the video.
While this answers a part of the question, I am unsure what is the actual issue.
Regarding your caching question. When the page is cached, the entire HTML is cached if the mentioned snippet is embedded, it becomes part of the HTML, and therefore it’s cached as a part of the page.
In ordered to exclude a specific part of the page from being cached, there are a couple of ways do do this. One way si to use Page Fragment Cache and wrap the part of the PHP code in the template with theleaving this part of the page fully uncached.
You can check more about the page fragment cache on our wiki page.
The alternative is to fire the specific part of the page with ajax which also bypasses the cache.
If you change the or update the content of the snippet and the cache is not purged the content will remain the same.
What kind of changes are making when it comes to the snippet? is it the actual content or the naming of the snippet?
Does the issue persist if you purge the cache after the snippet update?
Thanks!Hello Sophie,
Thank you for reaching out and I am happy to help!
The W3 Total Cache can optimize the files if you configure the plugin to do so. In this case, I would need more details on what this file actually is, the website URL on which the issue occurs and how the plugin is configured.
Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?Thanks!
Hello Joes,
Thank you for reaching out and I am happy to help.
I’ve checked your website and I am not seeing the top admin bar on any pages.
Can you please share the specific page this occurs on? In the W3 Total Cache – Performance>Page Cache, make sure that the option ” Don’t cache pages for logged-in users ” is enabled, save all settings and purge the cache.
Make sure to also purge the Cloudflare cache.
I hope this helps!Hello,
Thank you for reaching out and I am happy to help!
I’ve reset the active URL
Enter the license key in ezbit.it Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
Since this is a public forum, I’ve removed the sensitive information from here.
Please reach out to us directly via the plugin in Performance>Support>Billing, or the W3 Total Cache support contact customer-support@w3-edge.com
Thanks!Hello Khaled,
Thank you for reaching out and I am happy to help!
I’ve reset the active URL for the W3 Total Cache Pro installation
Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps
Thanks!Hello Bruno,
Thank you for reaching out and I am happy to help!
I’ve replied to your email regarding this and provided you with all the requested information about the license key for the W3 Total Cache Pro
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!Hello Bruno,
Thank you for reaching out and I am happy to help!
I’ve replied to your email regarding this and provided you with all the requested information about the license key for the W3 Total Cache Pro
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!Hello Filip,
Thank you for reaching out and I am happy to help!
I’ve checked your website and it seems that besides other W3 Total Cache, you have more than one caching solution like Cloudflare and a server-side caching: x-dh-cache: HIT
Can you please let me know if you are experiencing the same problem if you temporarily disable the W3 Total Cache?
Thanks!Hello Eric,
Thank you for reaching out and I am happy to help!
I’ve removed the sensitive information for your initial request as this is a public forum.
I’ve sent the email with all the requested information to the email addresses you provided via the W3 Total Cache support channel.
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
I’ve removed the sensitive information for your initial request as this is a public forum.
I’ve sent the email with all the requested information to the email addresses you provided via the W3 Total Cache support channel.
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!Hello Laszlo,
Thank you for your feedback.
The subdomains should be added once per line
https://cyclesoftware.fr/
https://cyclesoftware.be/
Also can you please share what exactly you are trying to change or update on the website so I can understand better the issue you are having?
Can you please share the screenshots of the updated main website and what happens in the subdomains?
Thanks!Hello Sorin,
Thank you for reaching out and I am happy to help!
Yes, this was fixed a long time ago. However, as you mentioned, this is a Pro feature in the W3 Total Cache so in order to enable and configure DB Cluster, you need to have a Pro license.
Thanks!Hello Laszlo,
Thank you for your feedback.
I assume that the plugin is enabled on the main website and the other languages are created with the WPML. In Performance>Extensions, you can enable the WPML extension if you are using the WMPL plugin and the W3 Total Cache Pro.Also, in Performance>Page Cache>Aliases, please enable the Cache alias hostnames: option and add the subdomains https://cyclesoftware.fr/ and https://cyclesoftware.be/ to the Additional home URLs: field, save all settings and purge the cache and let me know if the problem persists?
Thanks!Hello Laszlo,
Thank you for reaching out and I am happy to help!
I am not quite sure I understand what the problem is. The W3 Total Cache should be installed on your website, and you should be using some multilingual plugin to show other languages? Is that correct?
Can you please share the specific issues, and the steps to reproduce this problem? What happens when you update the content? Are you updating the styling of the website or some articles?
Have you purged the cache after the changes were made? Which plugin you are using for the languages?
If the WPML is used, have you enabled the WPML extension?
Please share the screenshots of the specific issue so I can understand the problem better and assist you with this.
I’ve inspected the website and changed the languages, and this is what I can see:<!-- Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/ Object Caching 254/560 objects using Redis Page Caching using Redis Fragment Caching 9/13 fragments using Redis Served from: cyclesoftware.be @ 2024-10-10 17:51:49 by W3 Total Cache -->As you can see Served from: cyclesoftware.be it means that the plugin is used on the translated pages.
Thanks!
Hello Hugo,
Thank you for reaching out and I am happy to help!
This is a public forum, so I have removed all sensitive data, and sent you an email via the W3 Total Cache support channel with all the information you requested.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
In W3 Total Cache, DB Caching is not a PRO feature and it can be used in the community version. Nothing in the Pro version does to help for DB Cachcing as, again, this is a free feature.
Have you installed the W3TC and utilized the DB Caching? Also, please note that the best results would be to use memory-based caching like Redis or Memcached.
You can also use Object Caching for faster performance.
As for the hooks, I am not aware of any specific hooks for DB updates, however, you can callw3tc_dbcache_flush()I hope this helps!
Thanks!
Hello Dan,
Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel. We’ve reset the active URL for you and replied to your email.
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!Hello Vladislav,
You are most welcome!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Hello Vladislav,
Thank you for reaching out and I am happy to help!
Can you please share if this is a Multisite or the subdomains are created with the Polylang?
In W3 Total Cache, Performance>Page Cache>Aliaces, enable the Cache alias hostnames: and add the additional URL’s to Additional home URLs: save all settings and purge the cache and let me know if this helps!
If this does not help, please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue.Thanks!
Hello Peter,
No worries, we’ve received the confirmation from you that you received our email
Thanks!Hello Peter,
Thank you for reaching out and I am happy to help!
I’ve removed the sensitive data you shared as this is a public forum.
I’ve also sent you an email with the updated invoice attached via the W3 Total Cache support channel so please make sure to check.
It was sent to the email you provided here.
Thank you!Hello Giulia,
Thank you for reaching out and I am happy to help!
I’ve removed the sensitive information because this is a public Forum.
I’ve also sent you an email with all instructions as there is a typo in the license key you shared.
As I mentioned via the W3 Total Cache support channel, enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Thanks!
Hello Altin,
Thank you for reaching out and I am happy to help!
You can exclude the scripts from Minify in W3 Total Cache, however, scripts are also part of the HTML, and once the page is cached, the content of the page is cached also.
Can you please share more details on what you are trying to achieve? When you add a product, does that product show on any of the pages that may be cached?
Do you need any specific part of the website to not be cached or cache should be bypassed?
And can you also clarify the issues with the checkout process?
Thanks!
