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Hello Alexandder
Thank you for reaching out and I am happy to help!
Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!
Let me know if this helps!
Thanks!
Hello Nelson,
Thank you for reaching out and I am happy to help!
We have received your email via the W3 Total Cache support channel with the same request and replied to it.
Please check your email and continue any correspondence there so we can avoid duplicating the answers
Thanks!Hello,
Thank you for your feedback.
This was the problem if some features were enabled and using Disk for caching.
Generally, it’s not recommended to use the Disk caching method for Object Caching and DB Caching, and instead to use memory-based caching like Redis or Memcached.
To answer your question, this was fixed, and yes, the plugin deletes the expired files automatically. And of course, it’s not a premium feature so it’s also available in the community version
Thanks!Hello Guillaume,
Thank you for reaching out and I am happy to help!
I’ve sent the license key and the W3 Total Cache Pro activation information to the email you provided.
Please check your email and follow the steps thereThanks!
Hello Marc,
Thank you for reaching out and I am happy to help!
Just to confirm, I am seeing 3 unsuccessful transactions for the W3 Total Cache Pro from N Lorenz with the same email address. Can you please confirm this is the transaction you are referring to?
If this is the case, what I am seeing in our system is that the payment was declined with the message:The customer’s bank has declined their card. The customer will need to contact their bank to learn the cause.
have you tried reaching out to your bank to learn the cause of why this transaction was declined?
Thanks!
Hello,
Thank you for reaching out and I am happy to help! I am sorry for the late reply
The W3 Total Cache works with any URL structure. There should be no issues with this so I would suggest giving it a go and please let us know if you experience any issuesThanks!
Hello David,
Thank you for your patience
I’ve created a GitHub issue for this in our repository
Please make sure to track the progress of the ticket regularly and add any additional information if neededThanks!
Hello Dmitry,
Thank you for reaching out and I am happy to help!
I’ve checked the website and the mentioned image example, and as I can see the image is converted to webp by the W3 Total Cache:
https://test.letsextract.com/wp-content/uploads/2025/01/email-art.webpIt seems that the rewrite rules are not applied, meaning the image is still not served as webp.
Can you please check the nginx config file and check the webp rules added by the W3 Total Cache, and make sure that they are at the top of the config file, and if possible restart the nginx?
Thanks!
Hey Miguel,
Thank you for your feedback.
I am glad I was able to help, and that everything is working as expectedThanks!
Hello,
Thank you for reaching out and for taking the time to report this.
Let me share this with the team, and I’ll get back to you as soon as I have more information about this. Also, thank you for your time helping to improve the W3 Total Cache
Thanks!
Hello Miguel
Thank you for your feedback.
The rules are correct and are added by the W3TC.
One thing that I see is that the static files are compressed with Brotli, instead of Gzip compression enabled in the W3 Total Cache.
This means that something in the upper level of the website configuration is handling the static files, overriding the W3 Total Cache rules for Browser Caching
This may be related to the Plesk configuration or you have an nginx configuration file in the upper level of the server structure that is setting those rulesCan you please check this on your server and let me know?
Thanks!
Hello Scott,
Thank you for your feedback
I’ve checked this and there is a notification for Godaddy-managed WP:
https://www.godaddy.com/en-ph/help/installing-and-configuring-the-w3-total-cache-plugin-on-wordpress-7299
This being said, There is nothing we can do about this, so please reach out to your hosting provider for more information
Thanks!
Hello Sean,
Thank you for reaching out and I am happy to help!
If the W3 Total Cache is disabled and removed then the issue is not specifically related to the W3 Total Cache.
I’ve checked your website and you have a LOT of double headers and custom rules. You also have a wpo-minify and the Cloudflare so possibly this creates conflict.
WPO minify is an optimization for static files from the other plugin. Cloudflare also has Minification options so please double check if this, disable the WPO minify and Cloudflare minify, purge the cache on your proxy and Cloudflare once everything is disabled and see if this helps!
Thanks!Hello Miguel,
Thank you for reaching out and I am happy to help!
I’ve checked your website and as I can see the Cache-control is set for the HTML: cache-control:
max-age=3600, public
However, it’s not set for static files. Can you please confirm that in the W3 Total Cache, the Cache-control header is set in Performance>Browser Cache>CSS&JS section and for Media and other files?
Can you please share if you are possibly on Nginx+Apache environment and if you are using any proxy cache or have server settings that are setting the Browser Cache rules?
Thanks!Hello Miguel,
Thank you for reaching out and I am happy to help!
Can you please reach out to us directly via the W3 Total Cache support channel in Performance>Support>Billing, and provide the information for your purchase so we can avoid sharing any sensitive info in a public forum, and so we can assist you with this.Thanks!
Hello Matthew,
Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache get a quote form and replied to it.
Please make sure to reply to that email with any questions so we can avoid duplicating the answers.
Thanks!Hello Scott,
Thank you for reaching out and I am happy to help!
This is related to your hosting provider. If the hosting provider does not allow the caching plugins, including the W3 Total Cache, there is not much we can do about this.
Can you please share where your website is hosted, and which plan you have on that platform for hosting?
Thanks!Hello Wyatt,
Thank you for reaching out and I am happy to help!
In W3 Total Cachehttps://www.boldgrid.com/w3-total-cache/, Fragment caching is used to group different parts of your dynamic content for caching, which will allow you to independently define the way that the most interactive pieces of your WordPress website are cached. This can control the caching times you have set for comments, eCommerce, and a number of other applications where the page cache and dynamic content time to live should be different to help ensure performance is maintained, while your users see the most up-to-date content available.
Object Cache Pro offers Object Caching which is not in conflict with Fragment Caching.
In W3 Total Cache we do have a filter that automatically disables the Object Cache in the W3 Total Cache, to avoid any conflict if the Object Cache Pro or Redis object Cache is usedI hope this helps!
Thanks!
Hello Steve,
Thank you for reaching out and I am happy to help!
The W3 Total Cache optimizes all images with the webp conversion. Meaning, that all available images that you have on your website can be converted by the W3TC to serve as webp, including jpg and png.
One of the aspects of image optimization is also lazyloading ability.Can you please clarify what type of image optimization you are looking for?
As for the DB optimization, W3 Total Cache does not optimize DB, however, W3 Total Cache offers the ability to cache the DB requests, and Onjects using DB Caching and Object Caching. The best would be to use memory-based caching like Redis or Memcached for those features.
I hope this answers your question and please let me know if you have any other questions.
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
I’ve sent you an email regarding your request via the W3 Total Cache support channel, attaching the information requested.
The email used is the one you provided here and I added CC for the email you used for the subscriptionThanks!
Hello Claudio,
Thank you for reaching out and I am happy to help!
I am unfamiliar with the Klaviyo integration so I cannot give specific instructions for the W3 Total Cache setup in this case, especially because of the lack of documentation related to the interaction with the caching plugins.
Can you please specify if this integration is on any specific page and please share the website URL and the URL of the page you are referring to so I can check and inspect the source
Thanks!Hello Victor,
Thank you for reaching out and I am happy to help!
1. Can you please clarify how you are clearing cache via Redis and which features in the W3 Total Cache are using the Redis Cache engine for caching? Also, on which domain is the W3TC installed?
2. I’ve reset the active URL. Remove the license key from Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!
I hope this helps!
Thanks!
Hello Andres,
Thank you for reaching out and I am happy to help!
I’ve replied to your email on 01/07/2025 and I’ve re-sent the information to the email you provided.
Please check the email again from the W3 Total Cache support channel, and let me know if you received it
Thanks!Hello Nicolas,
Thank you for reaching out and I am happy to help!
I’ve reset the active URL
Remove the license key from W3 Total Cache Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
The W3 Total Cache CDN serves static files from the CDN, meaning the JS, CSS, and images files are uploaded and served from the CDN, and the HTML files are still served from the origin.
Therefore, if you wish your entire website to be served from the CDN, you need to enable and use Full site delivery (FSD CDN). Full Site Delivery: Serve your entire site from a Content Delivery Network (CDN), ensuring faster load times worldwide.I would recommend using Bunny CDN for the FSD integration or a regular CDN
Thanks!
Hello Niko,
Thank you for reaching out and I am happy to help!
We’ve received your email via the email form, and we have replied with the requested invoice for the W3 Total Cache Pro license.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
The W3 Total Cache Pro offers additional options that can be used to further improve the performance of your website. Depending on how the website is developed, what plugins are used, and what metrics you are using to check the website performance, you can use the PRO options to configure the plugin accordingly.
No plugin can auto-improve the website performance by just enabling it, as all websites are different and it could lead to breaking scripts and CSS if something like that would be attempted.
So to answer your question, W3 Total Cache Pro unlocks additional options for optimization.
You can always get our Premium support in Performance>Support and for a field fee we can perform Plugin Configuration, Performance Audit, or any other Premium support you need.
I hope this helps!
Thanks!Hello Alex,
Thank you for reaching out and I am happy to help!
I am not sure what you mean by “scheduling a meeting” because we are not offering any one-on-one meetings for the license purchase.
If you have any questions about the W3 Total Cache license or bulk licensing, please feel free to ask and we will be more than happy to answer any questions you may have here or via the support channel in Performance>Support>Billing section.
Please let us know any questions you may have
Thanks!Hello Carlos,
Thank you for reaching out and I am happy to help!
Can you please drop us a note directly via the W3 Total Cache support channel in Performance>Support>Billing, and share the information about your purchase please?
This is a public forum so it’s not advisable to share any sensitive information
Thanks!Hello Valerie,
Thank you for reaching out and I am happy to help!
I’ve checked your website and I do not see W3 Total Cache active currently on your website.
Can you please confirm this and let me know if the plugin is disabled?
Thanks!Hello Simone,
Thank you for reaching out and I am happy to help!
In W3 Total Cache All images converted with the Image Service tool are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.WebP optimizations with the Image Service tool do not replace the original image file and all conversions can be reverted without any loss of data.
There is a possibility that something is blocking the API request from the server. When the conversion is active, please inspect the sources and check if you have any 404 requests.
Please also check if you have any security plugins that may be blocking the requests, or any other image optimization plugins.
Thanks!
Hello Jason
Thank you for reaching out and I am happy to help
In W3 Total Cache, when using a CDN with any of the providers available (we recommend BunnyCDN) you can serve all static files via the CDN and optimize them with the W3 Total Cache before offloading and serving them from the CDN
When it comes to ShortpixelCDN I am not super familiar with their service, however, I believe that only images are served from the CDN as a part of the optimization process.
You can continue using their solution and this will not cause conflict, however, W3 Total Cace cannot optimize those images and set the cache or cache expiry for them as they are optimized by Short PixelI hope this helps!
Thanks!Hello Daniel,
Thank you for reaching out and I am happy to help!
This is a public forum, so please send a request via the W3 Total Cache plugin in Performance>Support>Billing, provide the information about your subscription and the details you need in the invoice so we can avoid sharing the sensitive information here.
Thanks!Hello Remigio,
Thank you for reaching out and I am happy to help!
I am very glad you are enjoying using the W3 Total Cache and I am happy to answer your question
I’ve checked your website and it appears that you are not using the W3 Total Cache to convert the images to webp.
W3 Total Cache does not create a duplicate image.
All images converted with the webp converte tool are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.
WebP optimizations with the Image Service tool do not replace the original image file and all conversions can be reverted without any loss of data. W3 Total Cache uses the rewrite capabilities of your server to serve images as webpAfter checking your website, I noticed that the converted images have the .webp extension which is not something the W3 Total Cache does as explained above. After inspecting the images closely, I noticed that they are all coming from a folder /wp-content/webp-express/webp-images/uploads/
And the extension is for example: image.png.webpThis being said it’s most likely that you are using the following plugin instead of the W3 Total Cache webp converter:
Can you please confirm this and possibly share a screenshot of what you are clicking to convert the images in the media library, and is the webp converter enabled at all in the W3 Total Cache Performance>General settings?
Thanks!
Hello Armando,
Thank you for reaching out and I am happy to help!
W3 Total Cache does not provide the CDN services. In the W3 Total Cache you have the option to connect your website to the CDN with the CDN provider of your choice (we recommend BunnyCDN).
This being said, you need to signup with the CDN provider and connect it to the W3 Total Cache in order to serve the from the CDNI hope this answers your question.
If you have any other questions or need any clarifications please feel free to ask
Thanks!
Hello,
I am sorry about the issue you are experiencing and I am happy to help!
Can you please completely remove the W3 Total Cache and install the fresh version?1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total CacheLet me know if this helps!
Thanks!
Hello Francois,
Thank you for your feedback.
This can be defined in the template of your theme. No, the W3 Total Cache does not add this, so this is added by some other plugin or theme.
Also, make sure to check the wp-config.phpThanks!
You are most welcome!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Hello Roman,
Thank you for reaching out and I am happy to help!
I’ve checked your website, however, without knowing the things you optimized and which settings you used to configure the W3 Total Cache I am not able to specify with certainty what exactly is the problem.
The Google Page speed tests are not 100% reliable. Mostly because of how they measure the performance and how they change the testing each time depending on the location. One thing that I can see made a lot of difference is the LCP which is related to the cookie consent banner which changed and impacted the score. This, however, may be related to how late the script was running prior to the load.Have you performed more than one test or was this result the only one you got?
Thanks!
Hello Francois,
Thank you for reaching out and I am happy to help!
This is not specifically related to the W3 Total Cache but to your server resources and the ability of the server to handle those 10k emails that are being sent.
One thing you are correct about is that the website, at least the front page is not cached:Mise en cache objet de 0/0 objets utilisant Disk (La constante DONOTCACHEOBJECT est définie) Mise en cache de page à l’aide de Disk: EnhancedAs you can see, the DONOTCACHEOBJECT is defined for OC caching which also means that the caching is rejected for Page Cache.
Some Plugins or themes, or even hosting providers are defining those constants so You should make sure to check all of this with your hosting provider.
Thanks!
