Marko Vasiljevic

Hello Jan,

Thank you for reaching out, and I am happy to help!
I’ve reset the active URL.

Remove the license key from the W3 Total Cache – Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello Peter,

Thank you for reaching out and I am happy to help!

This happens because many WooCommerce REST API updates and some third-party plugins bypass the normal WordPress post update flow that W3 Total Cache listens to for automatic cache purging.
Updates made through WooCommerce CRUD objects, REST API endpoints, or bulk stock management plugins can bypass cache invalidation completely.

Just to confirm, if you manually purge the cache or a specific product the stock updates?
Thanks!

Hello Hailin,

Thank you for reaching out, and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it with the instructions! Please check yoru email and follow the instructions there
Thanks!

Hello Jake,

Thank you for reaching out, and I am happy to help!
There is a lot of documentation available for the W3 Total Cache, and you can find more developer-oriented documentation in our GitHub wiki page:
https://github.com/BoldGrid/w3-total-cache/wiki

I hope this helps!

Thanks!

Hello Konstantinos,

Thank you for reaching out and thank you for yoru patience!
We’ve fixed this in the latest W3 Total Cache release, so please make sure to update to the latest version, and the token length issue should be resolved

Thanks!

Hello Johnny,

Thank you for reaching out and I am happy to help!
What you are seeing is a placeholder for the lazy-loaded images, which is added when the Lazy Loading option is enabled in the W3 Total Cache.
This being said, potentially, you are using some other lazy-loading option in the theme or some other plugin, which may be creating the conflict.
Can you please disable Lazy Loading in Performance>General Settings>User Experience section and let me know if the issue persists?
Thanks!

Hello Eugene,

Thank you for reaching out and I am happy to help!
Can you please reach out to us directly via the W3 Total Cache support channel at customer-support@w3-edge.com so we can avoid sharing any sensitive information in the public forum?
Please share your subscription details in the email
Thanks!

Hello James,

Thank you for reaching out, and I am happy to help!
As you know, we have received your email via the W3 Total Cache support channel and provided support there.
Thank you!

Hello,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Andreas

Thank you for reaching out, and I am happy to help!
Can you please reach out directly to the W3 Total Cache support channel via the email customer-support@w3-edge.com and specify this forum topic so we can assist you with this?
Please include the information in the email body

Thanks!

Hello Zitzmann,

I am sorry about the issue you are experiencing and I am happy to help!
We are aware of the issue you are experiencing, and we are working on a fix for this. Currently, version 2.9.3 has been released, which does not resolve the issue at the moment.

Please keep the working version W3 Total Cache 2.9.2 until the fix is released.

https://downloads.wordpress.org/plugin/w3-total-cache.2.9.2.zip

We are working on the patch for this, and it will be relased asap!

Thanks!

Hello,

I am sorry about the issue you are experiencing and I am happy to help!
We are aware of the issue you are experiencing, and we are working on a fix for this. Currently, version 2.9.3 has been released, which does not resolve the issue at the moment.

Please keep the working version W3 Total Cache 2.9.2 until the fix is released.

https://downloads.wordpress.org/plugin/w3-total-cache.2.9.2.zip

We are working on the patch for this, and it will be relased asap!

Thanks!

Hello Ivo,

I am sorry about the issue you are experiencing and I am happy to help!
We are aware of the issue you are experiencing, and we are working on a fix for this. Currently, version 2.9.3 has been released, which does not resolve the issue at the moment.

Please keep the working version W3 Total Cache 2.9.2 until the fix is released.

https://downloads.wordpress.org/plugin/w3-total-cache.2.9.2.zip

We are working on the patch for this, and it will be relased asap!

Thanks!

Hello Mark

Thank you for your question and we are sorry about the issue you experienced!
We appreciate your feedback, and we are fixing the issue that will resolve the problem.
Please keep the W3TC version on 2.9.2 and wait for the upcoming patch release

Thank you for your patience!

Hello Jaime,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel. Please check your email and continue any correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Olga,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied with instructions.
Please check your email and follow the instructions there.
Thanks!

Hello Adam,

Thank you for reaching out, and I am happy to help
Can you please reach out directly to us via the W3 Total Cache support channel in Performance>Support so we can check this for you and avoid sharing any sensitive data in the public forum?
Thanks!

Hello Jakub,

Thank you for reaching out, and I am happy to help!
I’ve updated the W3 Total Cache subscription for you, and it’s now renewed succsefully

Please let me know if you have any other questions
Thanks!

Hello Sebastian,

Thank you for reaching out, and I am happy to help!
Can you please try to change line 69 in the W3 Total Cache files – /wp-content/plugins/w3-total-cache/Cache_File_Generic.php live 69 from:

$tmppath = $path . '.' . getmypid();
to
$tmppath = $path . '.' . \getmypid();

Save the file and reload the plugin in the dashboard

Let me know if this helps!

Thanks!

Hello Holly

Thank you for reaching out and I am happy to help!

Can you please update the plugin to the latest W3 Total Cache 2.9.2 release, as the patch fix was added to remedy this issue?

Thanks!