Marko Vasiljevic

Hello Carolyn,

Thank you for reaching out and I am happy to help!
I’ve checked your website and as I cam see the W3 Total Cache is installed and active:

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Page Caching using Disk: Enhanced 
Content Delivery Network via N/A

Served from: aainlandempire.org @ 2025-04-10 13:31:35 by W3 Total Cache
-->

You can find all plugins in your dashboard under Plugins>Installed plugins and scroll down to the W3 Total Cache

Let me know if this helps!

Thanks!

Hello Fabio,

Thank you for reaching out and I am happy to help!
Since this is a public forum, can you please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support>Billing and share the license keys so I can check this for you?
W3TC licenses do not appear under the Boldgrid account as W3TC has its own account management and licensing system.
Please reach out directly so we can provide access
Thanks!

Hello Loy,

Thank you for reaching out and I am happy to help!
I’ve sent you the requested information via the W3 Total Cache support channel.
Please check your email and follow the instructions provided

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Can you please share the website URL of the website you are having issues with the Page Cache?
In the W3 Total Cache settings which caching method is being used for Page Cache?
If you are using Disk: Enhanced, can you please check the wp-content/cache/ folder and see if the cache entries are created?

Please make sure to check the configuration file and make sure the W3TC has added the rewrite rules for the Page Cache if the Disk: Enhanced option is used
Thanks!

Hello Todd,

Thank you for reaching out and I am happy to help!
Regarding your question, I have found two W3 Total Cache Pro subscriptions associated with your email address (I’ll not share it here as this is a public forum), however, both subscriptions are expired due to the failed collection attempts for the renewal.
The first one expired on 2024-02-27 and the latest on 2025-03-28
Have you purchased new W3 Total Cache license since then or are you referring to any of the mentioned subscriptions above?
If you have the W3 Total Cache installed, please reach out to us directly via the W3 Total Cache support channel in the plugin at Performance>Support>Billing and provide the information about the subscription so we can assist you with this.
Let me know if this helps!
Thanks!

Hello Anthony,

Thank you for your patience.
Instead of add_action( 'acf/save_post', 'flush_w3tc_cache_on_acf_update', 20 ); You can try using add_action( 'acf/save_post', 'w3tc_flush_post', 20 ); or To flush all on acf/save_post:
add_action( 'acf/save_post', 'w3tc_flush_all', 20, 0 );

Please let me know if this helps!

Thanks!

Hello Anthony,

Thank you for reaching out and I am happy to help!
Thank you for your suggestion and for providing the workaround. Let me check this with the W3 Total Cache team and I’ll get back to you once I have more information about this.
Thanks!

Hello Omri,

Thank you for reaching out and I am happy to help!
Can you please reach out to us directly via the W3 Total Cache support channel in Performance>Support>Billing, and provide the last four of the CC used to attempt the purchase?
This is a public forum and it would be best not to share any sensitive data.
Thanks!

Hello Arslan,

Thank you for reaching out and I am happy to help!
I’ve replied to your email via the W3 Total Cache support channel and provided the requested invoice.
Please check your email
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
I’ve sent you all the requested information via the W3 Total Cache support channel
Please check your email and continue any correspondence there so we can avoid duplicating the answers
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Just to confirm, you do not want to use Access key ID and Secret key: to connect the AWS with the W3 Total Cache?
Can you please confirm this and let me know what would you expect to be using when connecting to the CDN?
Thanks!

Hello Bilal,

Thank you for reaching out and I am happy to help!
TBT measures the total amount of time that a page is blocked from responding to user input, such as mouse clicks, screen taps, or keyboard presses. The sum is calculated by adding the blocking portion of all long tasks between First Contentful Paint and Time to Interactive. Any task that executes for more than 50 ms is a long task. The amount of time after 50 ms is the blocking portion. For example, if Lighthouse detects a 70 ms long task, the blocking portion would be 20 ms.
Eliminating render-blocking resources will yield the biggest improvement and in the W3 Total Cache you need to Minify the JS and CSS, make sure to select eliminate render-blocking CSS and deffer minified JS.
Please check the documentation below for more details:

W3 Total Cache: Minify Cache Settings Guide

Eliminate Render-Blocking CSS with W3 Total Cache Pro

I hope this helps!

Thanks!

Hello Meghann,

Thank you for reaching out and I am happy to help!
Just to confirm, when you made those changes in the W3 Total Cache you saw that the website is active in the W3TC_PRO_DEV_MODE

Thanks!

Hello Doug,

Thank you for reaching out and I am happy to help!
I was not able to replicate this in the W3 Total Cache setups and I’ve checked the code and there are no syntax issues.
Can you please download the config file in Performance>General settings, scroll down to Import Export and export the json
1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total Cache

Hello Mark
You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello @

Thank you for your patience.

Do we need to locate all Ajax actions in our plugin?

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
We’ve received and replied to your email via the W3 Total Cache support channel.
Please continue the correspondence there so we can avoid duplicating the answers
Thanks!

Hello Florian,

Thank you for reaching out and I am happy to help!
I’ve sent the requested invoice via the W3 Total Cache support channel to the email address you provided
Please check your email and if you have any other questions, please reply to that mail so we can avoid duplicating the answers
Thanks!

Hello Jackie,

I will reply to this topic and close the other one so we can avoid duplicating the answers.
I am not familiar with Klaviyo and as I mentioned before, they do not have sufficient documentation that I can check and provide assistance as I am unsure how it works and what is the actual problem
Have you by any chance tried reaching out to their support, and check what are the recommendations with the optimization plugins?
Thanks!

Hello,

We’ll be releasing the fix soon so you can wait for that one
The file is in wp-content/plugins/w3-total-cache/Root_Environment.php

Line 224 change if ( ! emtpy( $license_key ) ) { to if ( ! empty( $license_key ) ) {

Let me know if this helps!
Thanks!