Marko Vasiljevic

Hello Daniel,

Thank you for reaching out and I am happy to help!
This is a public forum, so please send a request via the W3 Total Cache plugin in Performance>Support>Billing, provide the information about your subscription and the details you need in the invoice so we can avoid sharing the sensitive information here.
Thanks!

Hello Armando,

Thank you for reaching out and I am happy to help!
W3 Total Cache does not provide the CDN services. In the W3 Total Cache you have the option to connect your website to the CDN with the CDN provider of your choice (we recommend BunnyCDN).
This being said, you need to signup with the CDN provider and connect it to the W3 Total Cache in order to serve the from the CDN

I hope this answers your question.

If you have any other questions or need any clarifications please feel free to ask

Thanks!

Hello Francois,

Thank you for your feedback.
This can be defined in the template of your theme. No, the W3 Total Cache does not add this, so this is added by some other plugin or theme.
Also, make sure to check the wp-config.php

Thanks!

Hello Roman,

Thank you for reaching out and I am happy to help!
I’ve checked your website, however, without knowing the things you optimized and which settings you used to configure the W3 Total Cache I am not able to specify with certainty what exactly is the problem.
The Google Page speed tests are not 100% reliable. Mostly because of how they measure the performance and how they change the testing each time depending on the location. One thing that I can see made a lot of difference is the LCP which is related to the cookie consent banner which changed and impacted the score. This, however, may be related to how late the script was running prior to the load.

Have you performed more than one test or was this result the only one you got?

Thanks!

Hello Jakub,

Thank you for reaching out and I am happy to help!
The only way to separate the cache is to make sure that this page has a cookie you can use to create a separate cache based on that cookie.
In the W3 Total Cache, you can use the Cache Groups, and create a group of Cookies by specifying names in the Cookies field. Assign a set of Cookies to ensure that a unique cache is created for each Cookie group.

I hope this helps!

Hello Matt,

Thank you for reaching out and I’m happy to help!
At the moment the only solution is to save to configuration in the database instead of the file.
We are working and improving the W3 Total Cache continuously and thank you for taking the time to suggest this.
I will bring this up with the dev team so we can make sure this is not a problem in the future.

Thanks!

Hello Paolo,

We have received your email and provided the requested information
Thank you for your patience

Hey Alessio,

I’ve re-sent it again
Thanks!

Hello Darrell,

Thank you for reaching out and I am sorry about the late response
Those filters you are referring to, are they adding a query string to the URL once the filter is applied?
If this is the case, Can you please also share the caching method you are using in the W3 Total Cache for Page Caching?
If the default is Disk: Enhanced, this does not cache pages with query strings so can you please confirm which caching method you are using?
Thanks!

Hello Alan,

Thank you for your question about certifications and for using W3 Total Cache. I’d be happy to clarify what ISO 27001, SOC 2, and SOC 3 certifications mean and how they relate to your website’s performance and security.
What Are These Certifications?

ISO 27001
This is an international standard for managing information security. Organizations with ISO 27001 certification demonstrate that they have implemented strict controls to protect sensitive data from risks such as breaches, data loss, or unauthorized access.
Where It Applies: Hosting providers, data centers, and managed service providers often achieve this certification to reassure their customers that they have robust security measures in place.

SOC 2
SOC (Service Organization Control) 2 is an audit framework specific to service providers managing customer data. It ensures compliance with five trust service criteria: security, availability, processing integrity, confidentiality, and privacy.
Where It Applies: SaaS platforms, cloud hosting services, and companies that handle customer data extensively.

SOC 3
SOC 3 is similar to SOC 2 but is less detailed and more geared towards general public reporting. It provides a summary of the organization’s compliance without the technical specifics found in SOC 2.
Where It Applies: Public-facing companies use SOC 3 to give a general assurance of their security and compliance practices.

How These Relate to W3 Total Cache
W3 Total Cache is a WordPress plugin that enhances website performance by optimizing caching and improving page load speeds. As a plugin, W3 Total Cache operates within your WordPress environment and doesn’t independently store or process sensitive data that would typically require these certifications.

Your site’s security and compliance depend primarily on:
Your Hosting Provider: Many hosting providers (e.g., AWS, Google Cloud, or Microsoft Azure) are ISO 27001 and SOC-certified. Using W3 Total Cache on these platforms ensures that your caching and optimization efforts are built on a secure foundation.
Your Site Configuration: Regularly updating your plugins, using HTTPS, and following best practices for website security.

What Can You Do Next?
If certifications like ISO 27001 or SOC 2/3 are critical for your organization, I recommend verifying the certifications of your hosting provider or any managed service you use. They are typically responsible for the infrastructure-level compliance that ensures your site meets these requirements.
Please let us know if you’d like more information or have further questions. We’re here to support you!

I hope this helps!

Thanks!

• This reply was modified 1 month ago by Marko Vasiljevic.

Hello Sandra,

Thank you for reaching out and I am happy to help!
Can you please share some information on why you decided to remove the W3 Total cache plugin?
And to answer your question:
1. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Go to your wp dashboard and re-install W3 Total Cache

Let me know if this helps!
Thanks!

Hello Marc,

Thank you for reaching out and I am happy to help!
I’ve reset the active URL for the W3 Total Cache Pro license.
Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
This is not a problem. When the W3 Total Cache Pro license is added to Performance>General settings, Licensing sub-box, license field, the license should be verified and all settings saved.
The license will be saved and applied to your subdomain
When you want to switch the license key to another domain, remove the license key from subdomain installation Performance>General settings, Licensing sub-box, license field and save all settings. This will clear the license and you can then add it to the main domain and enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello Matt,

Thank you for your feedback.
I would strongly advise to delete the /cache/object/ and /cache/db/ folders manually and disable the OC and DB Caching.
It’s not recommended to use OC and DB Caching when caching to disk, and since the configuration was made prior to the migration, some of the cached objects may not be the same after the migration due to the different DB etc.
Please make sure to use Memory-based caching for DB caching and Object Caching
Thanks!

Hello Dhaval,

Thank you for reaching out and I am happy to help!
I’ve re-sent the information to the email you provided regarding the W3 Total Cache Pro
Please check your email and follow the instructions provided
Thanks!

Hello Matt,

Thank you for reaching out and I am happy to help!
Were those websites migrated with the existing W3 Total Cache configuration or was the configuration done after the migration?
Can you please share an example of the website and let me know if the problem is at the frontend or backend and what caching methods are used?
Thanks!

Hello Sophie,

Thank you for sharing the video.
While this answers a part of the question, I am unsure what is the actual issue.
Regarding your caching question. When the page is cached, the entire HTML is cached if the mentioned snippet is embedded, it becomes part of the HTML, and therefore it’s cached as a part of the page.
In ordered to exclude a specific part of the page from being cached, there are a couple of ways do do this. One way si to use Page Fragment Cache and wrap the part of the PHP code in the template with the leaving this part of the page fully uncached.
You can check more about the page fragment cache on our wiki page.
The alternative is to fire the specific part of the page with ajax which also bypasses the cache.
If you change the or update the content of the snippet and the cache is not purged the content will remain the same.
What kind of changes are making when it comes to the snippet? is it the actual content or the naming of the snippet?
Does the issue persist if you purge the cache after the snippet update?
Thanks!

Hello Joes,

Thank you for reaching out and I am happy to help.
I’ve checked your website and I am not seeing the top admin bar on any pages.
Can you please share the specific page this occurs on? In the W3 Total Cache – Performance>Page Cache, make sure that the option ” Don’t cache pages for logged-in users ” is enabled, save all settings and purge the cache.
Make sure to also purge the Cloudflare cache.
I hope this helps!

Hello,

Thank you for reaching out and I am happy to help!
Since this is a public forum, I’ve removed the sensitive information from here.
Please reach out to us directly via the plugin in Performance>Support>Billing, or the W3 Total Cache support contact customer-support@w3-edge.com
Thanks!

Hello Bruno,

Thank you for reaching out and I am happy to help!
I’ve replied to your email regarding this and provided you with all the requested information about the license key for the W3 Total Cache Pro
Please continue any correspondence there so we can avoid duplicating the answers.
Thanks!