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Hello Fernando,
Thank you for reaching out and I am happy to assist you with this.
If you are referring to the W3 Total Cache Pro license, it’s a yearly subscription and it’s not being charged monthly.
Please reach out directly to us via the website contact form and provide the information about your subscription so I can check this for you.
Thanks!Hey Jonathan,
Thank you again for your feedback.
We are on top of this and the dev team put this as a priority.
I’ll get back to you with any updates or you can ping the dev team in the ticket mentioned above.
Thanks!Hello,
You do not have to verify the license. Just re-save the settings in the total cache while the license is added and after adding the provided constant to wp-config.php
Thanks!
Hello Jonathan,
Thank you for reaching out.
We are aware of this and we have tickets opened for these in our GH repo as you already know.https://github.com/BoldGrid/w3-total-cache/issues/583
https://github.com/BoldGrid/w3-total-cache/issues/513I’ve added your comments there and also notified the team, and this will hopefully be added in the May/June release.
PLease make sure to add any commends or suggestions in the tickets mentioned, which I can see you already did.
Thank you again for reaching out and for bringing this to our attention, and thank you for your patience!Hello Robin,
Thank you for reaching out and I am happy to assist you with this.
You can activate a W3 Total Cache Pro on a dev website. Just adddefine('W3TC_PRO_DEV_MODE', true);to your wp-config.php file on your non-production environments, and re-save the license there.I hope this helps!
Thanks!
Hello,
Thank you for your feedback.
Please use the link provided and email us for more details.
You can email us using this link and make sure to add the link to this topic
Thanks!Hello,
Thank you for reaching out and I am happy to assist you with this
Can you please disable minify in W3 Total Cache Perfirmance>General settings, save all settings and purge the cache and see if the issue persists?
If the issue is gone, re-enable minify, and disable the settings in Performance>minify one by one (HTML minify, JS minify, CSS minify) and see which one might be causing the issue.
Make sure to save all settings and purge the cache after each option is disabled.
Thanks!Hello,
Thank you for your feedback.
When you inspect the source and check the developer tools at the bottom of the page there should be a W3TC HTML snippet:
<!-- Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/Can you please let me know if you can see this and also let me know the website URL?
Thanks!Hello,
Thank you for your feedback.
This was created a long time ago, and now the access for this is restricted using API.
We’ll be checking this and making changes to this option.
Thank you for bringing this to our attentionHello,
Thank you for reaching out and I am happy to help.
Please note that the W3 Total Cache is a yearly subscription and bon monthly, so the price of 8.25 per month is for 12 months in total.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.
Thanks!Hello Israel,
Thank you for reaching out and I am happy to assist you with this.
The ‘Enable database cluster’ option won’t appear on single-blog setups (bug). However, we are working on a fix for this, and this will be added in the future W3 Total Cache releases.
You can find the example of the file in ini/dbcluster-config-sample.phponce edited and placed to /wp-content/db-cluster-config.php – it starts to work regardless of the checkbox. there should be DB cluster word in footer comment
I hope this helps!
Thanks!
Hello Amanda,
Thank you for reaching out and I am happy to assist you with this.
There is no link to download the Pro version of the W3 Total Cache plugin and the license key, should be added to the existing W3 Total Cache installation
Enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Thanks!
Hello,
Thank you for reaching out and I am happy to assist you with this.
Can you please share which Cloudflare plan you are using to connect with the W3 Total Cache, and have you set any custom rules in WAF settings – Cloudflare dashboard?
Thanks!Hello Nicolas,
I am sorry about the issue you are experiencing and I am happy to help.
Please completely remove and re-install W3 Total Cache
To completely remove W3TC:
1. Purge Cache
2. Deactivate and Delete Plugin
3. Check the .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
4. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete a w3-total-cache folder in wp-content/plugins/ (if exists)
5. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
6. Go to your wp dashboard and re-install W3 Total CacheLet me know if this helps!
Thanks!
Hello Andrey,
Thank you for reaching out!
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.
We are offering plans for a bulk of 5 and 10 activations.Thanks!
Hello,
Thank you for reaching out and I am happy to answer.
Yes, you need a W3 Total Cache Pro license to use DB Cluster.
The button issue for a single-blog setup is still not fixed, unfortunately, however, It should work if the file is placed in WP_CONTENT_DIR . ‘/db-cluster-config.php’.
there should be a DB cluster word in the footer comment
Thanks!Hello Melyssa,
Thank you for your feedback.
Yes, you should use a caching plugin to serve cached pages for the users, and make sure that the Browser Cache is enabled, so it’s always recommended to use W3 Total Cache. Depending on the website some advanced features like Minify or Object Caching can also help. YOu should not rely on your server to serve the website as fast as you can, so W3 Total Cache is the way to go.
To answer your questions:- W3 Total Cache does not set any cookies
- Most of the plugins for cookies and cookie banners are compatible with the W3 Total Cache so there are no compatibility issues.
- No, W3 Total Cache does not affect any cookies set or shown in Chrome developer tools
I am not sure what is the problem with the Maintenance Pro however, you can temporarily disable W3TC to confirm that there are some compatibility issues.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it. You confirmed that the license key is now applied and the Pre version is active.
Thanks!Hey Tim,
I’ve also replied via email. Please check the reply there and continue the correspondence there so we can avoid duplicating thew answers.
Thanks!Hello Tim,
Thank you for reaching out and I am happy to assist you with this.
Can you please confirm that the Fragment Cache extension is enabled in W3 Total Cache Performance>Extensions, also, In Performance>General settings, please make sure that you have selected the Fragment cache machining method and saved all settings.
Thanks!Hello Nick,
I have re-sent the license information to the email you used to open this topic with.
I’ve removed the sensitive information from the post since this is a public forum.
Please check your email and reply via the W3 Total Cache support channel if you have any other questions.
Thanks!Hello Tim,
We’ve received your email via the W3 Total Cache support channel and replied to it.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Robert,
Thank you for reaching out.
I’ve removed all the sensitive information since this is a public forum. Please reach out directly via the W3 Total Cache support channel in Performance>Support or via the website contact form, and provide the instructions about your subscription so we can check this for you.
Thanks!Hello David,
Thank you for reaching out,
Please check out this form on the W3 Total Cache website, and send your request with the information about your subscription.
Thanks!Hello Melyssa,
Thank you for reaching out and I am happy to assist you with this.
There should be no issues with installing and using W3 Total Cache when the website is password protected as long as the permissions allow W3TC to write in those directories, for example, the .htaccess file creates a /cache/ folder, etc.
W3 Total Cache does not use or collect website visitors’ data and is fully GDPR compliant.
As for the CDN, this is the option in the W3 Total Cache. However, you also need to be signed up with a CDN provider, for example, Stackpath. Please check more about this in our article.I hope this helps and let me know if you have any other questions.
Thanks!Hello Malik,
Thank you for reaching out and I am happy to assist you with this,
Can you please share when you started to experience this? Are those newly added images and are you using auto-convert in W3 Total Cache??
Can you also please try to manually convert the images in the media library?
Thanks!Hello Rudy,
Thank you for reaching out.
I’ve already replied and replied again to the email you sent via the W3 Total Cache support channel.
Please check your email and make sure to check the spam folder.
Thanks!Hello Jose,
Thank you for reaching out.
We have received your email via the W3 Total Cache support channel and replied to it.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello David,
Thank you for reaching out and I am happy to assist you with this.
We’ve never received any email from you regarding this. Can you please contact us directly via the W3 Total Cache support channel in Performance>Support or the website’s contact form?
Also, we would really love if you could share more details on what you were looking for and what were your exact expectations of the Pro version, so we can understand why this was not something you were looking for.
Thanks!Hello,
Thank you for reaching out and I am happy to assist you with this.
Can you please share what issues you are suspecting to have with W3 Total Cache so we can assist you with this?
Thanks!Hello Florian,
Thank you for reaching out and I am happy to assist you with this.
In W3 Total Cache Performance>Page Cache, there is a “Late initialization” setting. This is available with Disk: Basic or any memory-based caching.
Have you tried enabling this and see if it helps!?
Thanks!Hello Jon,
Thank you for reaching out and I am happy to assist you with this.
In W3 Total Cache Performance>Page Cache settings, there is a sub-option called Aliases where you can specify full home URLs of your mirrors so that the plugin will flush it’s cache when content is changed. For example http://my-site.comhttp://www.my-site.comhttps://my-site.com
Try adding the URLs to the Additional home URLs: field and let me know if it helps!Thanks!
Hello Andrei,
Thank you for reaching out and I am happy to answer.
W3 Total Cache is a free plugin and upgrading to W3 Total Cache Pro to unlock advanced analytics, fragment caching, full site delivery, extension support, and other tools that will allow you to completely fine-tune your website’s performance.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.Thanks!
Hello Daniel,
Thank you for reaching out and I am happy to help!
Can you please disable the settings one by one in W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?
Thanks!
Hello Daniel,
Thank you for reaching out and I am happy to help!
Can you please disable the settings one by one in W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?
Thanks!
Hello,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I can confirm that W3 Total Cache is not a virus, and 1.5 million installs can confirm this also. I’ve checked your website and I can see it’s loading fine at the moment.
CI can also see that you are using some other optimization plugin, and the most likely problem can be the conflict with some other optimization plugin.
Can you please confirm if you’ve had any plugins installed before W3TC for the optimization?
Thanks!Hello,
Thank you for reaching out and I am happy to assist you with this.
Can you please drop us a note directly via the W3 Total Cache support channel within the plugin in Performance>Support>Billing, or via the website contact form? Please provide any information about your W3TC Pro subscription there so we can find the subscription and provide the access to account management.
Thanks!
