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Hello,
Thank you for reaching out and I am happy to assist you with this.
All images converted with the Image Service tool are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.
W3 Total Cache uses a rewrite to serve thewebpimages once converted.
Once converted, and the cache is purged, the images are served as webp and you can check this by inspecting the source and checking the image mime-type.
Please make sore to check our article and let me know if you have any other questions.
Thanks!Hello,
Thank you for reaching out and I am happy to assist you with this.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, and we are offering bulk licensing for 5 and 10 activations, please email us for more information.Thanks!
Hello Alexa,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
The reason behind this is that caching is not active by default for logged-in users in W3 Total Cache, so what you are seeing when not logged in is a problem with some of the settings activated or possibly a conflict with some other plguin.
I can see that W3TC is not active at the moment, and I can also see that you are using Cloudflare – however, I am unable to see if you are using any other caching layer/method.
I would advise re-activating W3 Total Cache, and disabling the settings one by one in Performance>general settings, saving the settings and purging the cache after each setting is disabled, and seeing which one might be causing the issue?Thanks!
Hello,
I am sorry about the issue you are experiencing and I am happy to help.
The license key was sent to the email address used to subscribe to W3 Total Cache pro, and the one you provided here.
I can see that the license key is applied to the website activated on 2022-04-28 12:30:16
Since this is a public forum I will not share the license key here or on the website.
If still do not see the Pro version active, remove the license key from Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
If you are still experiencing the issue, please drop us a note directly via the plugin in Performance>Support or via the website contact form.
Thanks!
Hello Adam,
Thank you for your questions and I am happy to assist you with this.
W3 Total Cache does have integration with Akamai CDN and you can see that if you check the CDN dropdown under Performance>General Settings>CDN>CDN Type:
To answer both of your questions, Yes W3 Total Cache will and can upload the images to the CDN, however, W3 Total Cache cannot upload the images directly to Akamai CDN without them being uploaded to the server first. What the W3 Total Cache CDN feature does is, uploads the images and use a URL rewrite to serve those images from the CDN instead of a server.
Since this use case is not recommended this is out of the W3 Total Cache scope and to be honest, I’ve never seen a plugin that does that.I hope this answers your questions.
Thanks!
Hello Sue,
Thank you for your feedback.
You are most welcome and I am glad the problem is resolved!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Hello Sue,
Thank you for yoru feedback.
If you are not seeing anything in the source, most likely the HTML minify is enabled which removes comments
Go to Performance>Minify>HTML&XML section, and add thePerformanceto Ignored comment stems: field, save all settings and purge the cache. Once this step is done, HTML Minify will ignore comments containing Performance, and you should see something similar as the following when inspecting the website in the bottom of the HTML source<!-- Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/ Object Caching 121/331 objects using disk Page Caching using disk: enhanced Page cache debug info: Engine: disk: enhanced Cache key: yourwebsite.com/_index_ssl.html Creation Time: 1650990604.000s Header info: Content-Type: text/html; charset=UTF-8 X-Powered-By: W3 Total Cache/2.2.1 Link: <https://yourwebsite.com/wp-json/>; rel="https://api.w.org/" Content Delivery Network Full Site Delivery via Cloudflare Lazy Loading Minified using disk Served from: yourwebsite.com @ 2022-04-26 17:30:04 by W3 Total Cache -->I hope this helps!
Hello Sue,
In this case, depending on a caching method, if it’s Disk: Enhanced, for example, the folder should be created with the IP address instead of the URL, for example:
/wp-content/cache/page_Enhanced/2.249.65.164/
However, I cannot specify the exact issue without inspecting the source and checking the debug. You can check it yourself by enabling the Debug For Page caching in Performance>General settings.
I hope this helps!
Thanks!Hello Sue,
Thank you for reaching out and I am happy to assist you with this.
Can you please share/confirm the website URL?
Can you also please share more details about the W3 Total Cache configuration and why you think that Page Caching does not work as expected?
Thank you!Hello Graham,
Thank you for the information. Yes, I can see the difference now, and most likely the problem is that the cache needs to be separated for desktop and other user agents.
You can achieve this by going to Performance>Cache Groups, and under Manage User Agent Groups, enable both groups, select your current theme from the Theme: Dropdown menu, save all settings and purge the cache.
Let me know if this helps!
Thanks!Hello Graham,
Thank you for reaching out and I am happy to assist you with this.
When I’ve checked the website, I can see the Hamburger menu, which is of course mostly related to Mobile versions of the websites.
Can you please confirm that this is the problem you are seeing?
I bypassed the cache and the result was the same. Can you please take a screenshot of what you are seeing, and also, please disable W3 Total Cache and take another screenshot of what the website actually supposed to look like.
Thanks!Hello Leo,
Thank you for the information.
As I can see the compression is enabled and you are using Brotli to compress the files.
content-encoding: be
You should also increase the cache-control and expires header for static files such as JS files from max-age=3600 to default 31536000 s
Can you also please let me know if you are testing https://www.semiconsoft.com/wp2/ or https://www.semiconsoft.com/ because the website redirects to https://www.semiconsoft.com/wp2/
I would also disagree that the website is loading slow as the TTFB is 280ms which is very fast.
Thanks!Hello Leo,
Thank you for reaching out and I am happy to assist you with this.
I’ve checked the website and I can see that W3 Total Cache is enabled. I can also see the Console error:
Uncaught ReferenceError: asyncloader is not defined
I can also see that you are using Jetpack to optimize JS and CSS files which may be causing the jQuery not to load properly, as it should for dependent files, especially when using async.
Can you please disable the optimization for JS and CSS files in the Jetpack performance settings, and see if that helps, and also, try switching the embed method in the Performance>Minify>JS to default (blocking)
Let me know if this helps!Thanks!
Hello Rebecca,
Thank you for yoru feedback.
You have not shared the website URL so unfortunately I cannot check or test the website.
Please switch the Minify to Manual save all settings and purge the cache and check the website.
If you are having issues, disable the settings in Performance>minify one by one (HTML minify, JS minify, CSS minify) and see which one might be causing the issue.
Make sure to save all settings and purge the cache after each option is disabled.Thanks!
Hello Rebecca,
Naturally, the pages are faster when the CSS and JS are minified.
To answer your question, yes, you can leave that option disabled and enable it when editing the website.
Thanks!Hello Juan,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I’ve replied to the email you sent via the W3 Total Cache support channel. Please check your email and continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Hein,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
Can you please share if you are using any other caching solution besides W3 Total Cache like Server-side caching or any other caching plugin?
I am asking this because I see two headers:
x-nitro-cache: HIT
x-turbo-charged-by: LiteSpeed
Also, please share which server you are using.
When W3TC is enabled, by default the Browser Cache is also enabled. The error you are getting/wp-content/plugins/w3-total-cache/Root_Loader.php:37indicates that the plugin was not able to load the BC plugin/extension.Thanks!
Hello Rebecca,
Thank you for the information and I am glad that the UXbuilder Loading On Loop problem is resolved.
As for the Woocommerce question, As I’ve mentioned before, it’s not recommended to cache pages for logged-in users, especially for e-commerce websites, simply to avoid caching any sensitive information about the visitors.
Adding those WC cookies to the Reject Cookies list will ensure that the pages containing those cookies are not cached.
I hope this helps!Hello Rebecca,
Thank you for reaching out and I am happy to assist you with this.
You have not shared the website URL so I am not sure which settings are enabled in W3 Total Cache.
However, most likely the problem is with Minify and the fact that Minify is enabled for logged-in users.
This means that the files responsible for the builder are minified (and they should not be) and therefore the UXbuilder is loading in the loop.
Go to Performance>Minify, and in the General box, enable the checkbox “Disable minify for logged-in users”, save all settings and purge the cache and let me know if this helps!
Please check the screenshot below. Thanks!
Hello Heather,
Thank you for reaching out and I am happy to assist you with this.
I’ve checked your website and also the blog page and as I can see the last article was posted on MARCH 27, 2022. Can you please confirm this?
One other thing that I can see is thex-proxy-cache: HITheader when inspecting the website. This indicates that you have multiple layers of caching – Meaning, besides W3 Total Cache, you also have Proxy caching enabled on your server.
W3 Total Cache purges the cache automatically when the content is updated to ensure updated pages are shown to the visitors. However, W3 Total Cache cannot purge server-side cache or Proxy cache. Proxy cache usually has the expires set when configured, so I would advise reaching out to your hosting provider for assistance with this, and either disable Proxy Cache and let the only W3 Total Cache handle the Page Caching, or Make sure to purge the PProxy Cache once the content is updated.
I hope this helps!
Thanks!Hello Theodor
Can you please confirm you are not using any other plugin to Cache or Minify?
Please drop us a note directly via the plugin in Performance>Support so I can check this for you.
Thanks!Hello Laetitia,
You are most welcome!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Hello Theodor,
I’ve checked again and I am still not seeing the W3TC enabled.
Can you please share the screenshot of the Performance>General settings page?
The .htaccess file should be in the root of your website’s folder on your host, and this is if you are using Apache, if you are on Nginx, that file should be called nginx.conf
Cloudways have the article with recommended settings, and also an article with detailed W3TC settings explanation.
This means that there should be no problem enabling and configuring W3 Total Cache on Cloudways.
Thanks!Hello Laetitia,
The advanced section is within the Page Cache and Minify page, you just need to scroll down once in the selected section.
Please check the screenshots below as an example.
Thanks!
Page Cache:
Minify:
Hello Theodor,
Thank you for reaching out and I am happy to assist you with this.
Indeed I do not see W3 Total Cache enabled on the website URL you shared. Can you please confirm if the W3 Total Cache is currently enabled and confirm the website?
Can you also please share the hosting provider? I can thex-cache: HITheader when inspecting the website which indicates that you have some other caching layer like Server-side caching or similar. Can you please confirm this?
Can you also please check if there are any W3TC rules in your .htaccess/nginx.conf?
Thanks!Hello Jadranka,
Thank you for reaching out and I am happy to assist you with this.
The notification suggests that responding back to the server’s data requests in a timely manner causes cURL error 28 in WordPress.
Please check in W3 Total Cache settings in Performance>Page Cache, scroll down to REST API, and see which radio button is selected. Make sure that the default is selected “Don’t cache” save all settings and purge the cache. If the problem persists after that, please disable W3 Total Cache settings one by one, in Performance>General settings, save settings and purge the cache after you disable each setting and see which one might be causing this.
Thank you!Hello Laetitia,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I had to translate your question so I need to confirm that I got this right. The problem is with the form on the payment page when W3 Total Cache is enabled?
Depending on a configuration, you should try excluding the page from the Page Cache and Minify by adding the /commander/ to Performance>Page Cache>Advanced>”Never Cache following pages” and Performance>Minify>Advanced>”Never Minify following pages”
Make sure to save all settings and purge the cache and let me know if the problem persists.
Thanks!Hello Larry,
The best and easiest way to change file permissions is to log in to your cPanel, use FTP.
If you are unsure how to do this I would advise reaching out to your hosting provider
Hello Brenda,
Thank you for reaching out and I am happy to assist you with this.
Just to confirm you are trying to manage access to other user roles to be able to make the changes in W3 Total Cache configuration?
Can you please confirm this?
Thanks!Hello,
Thank you for reaching out and I am happy to assist you with this.
Upgrading to W3 Total Cache Pro, makes the difference with Image Conversion as the Pro users have priority in converting the images, and also the Hourly limit: and Monthly limit are greatly increased.
Thanks!Hello Larry
Thank you for reaching out and I am happy to assist you with this.
W3 Total Cache needs to write permissions to your folders and files.
The notification you are referring to is that the wp-content folder permissions are set to 775 and you should change them back to default 755
You can check more about the permissions on this link.
I hope this helps!Hello,
Thank you for reaching out and I am happy to assist you with this.
Unfortunately, we are not offering any trial licenses at the moment for W3 Total Cache Pro
Pease feel free to purchase the license key and let us know what you think!
Thanks!Hello Josep,
Thank you for your feedback.
We do not have a plan for unlimited websites or a plan for 100+ websites.
The difference is that the plugin you’re mentioning does not have a free version, but only paid version.
So depending on a website you may not need some pro features. and in the case of the other plugin if you only need Page Caching or Minify you have to pay for it one way or the other, which is not the case with W3 Total Cache.
IF you have any specific number of websites you wish to activate the Pro version on, please reach out to us directly via email.
Thanks!Hello Josep,
Thank you for reaching out and you inquiry about the W3 Total Cache Pro license.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. we do offer a bulk of 5 and 10 activations per account. If you are interested in bulk licensing as the one mentioned or you have more than 10 activations, please email us for more information.
Thanks!Hello Barry,
Thank you for the feedback.
I would definitely recommend Performance Audit as then I would be able to provide more details after I have the access.
As for your question about Stackpath, yes it’s faster delivery speed and better performance.
You do not need to change anything when it comes to www and Stackpath. This is only for the full site delivery and it does not depend if the website is www or not. So there is nothing to worry about because the CDN URL rewrite will take care of the static files.
Thanks!Hello Barry,
Thank you for reaching out and I am happy to assist you with this.
What Kind of access do you have for your server? Do you have Cpanel access?
For the CDN, I would strongly recommend considering using Stackpath CDN instead of mentioned bunny CDN.
As for Webp, this depends on the Server Config. W3 Total Cache converts the original images, however, Some NGINX environments are processing static files which may cause webp not to be converted, and also there is a question of whether Imagick supports the webp images.
Please understand that some things can only be changed by the Hosting support as they have full access.
I would recommend purchasing a Performance Audit solution. With this solution, we will configure W3TC for you along with the CDN, and advise which other things that may be out of the W3TC scope need to be done to improve the performance of the website.
Full site delivery is specifically configuring the CDN and managing DNS so that the entire website can be served from the CDN and not just static files.
I hope this helps!
Thanks!Hello Hermann,
Thank you for reaching out and I am happy to assist you with this.
I’ve checked the page you shared https://gr8leaders.com/login/ and I can see that W3 Total Cache is enabled, however, I am not experiencing any problems with displaying the login elements when the page is loaded:
Can you please confirm that the issue occurs in some specific browser and have you tried clearing your browser Cache?
I am referring to the green login box. Please let me know if I understand the problem correctly.
Thanks!Hello,
Thank you for reaching out and I am happy to answer.
There are no known compatibility issues with W3 Total Cache and Woocomerce/Flatsome theme.
The Pro version of the plugin unlocks additional features like eliminating render-blocking CSS, Image conversion limit, FSD CDN, etc.
I would recommend installing and configuring the community version first and getting the Pro if additional features are needed to improve the speed of your website, and of course, getting the Pro support.
Thanks!Hello Shasha,
Thank you for reaching out and I am happy to answer.
We are not offering any trial licenses for W3 Total Cache Pro.
We do however offer a 30-day money-back guarantee if you are not happy with the Pro version of the plugin.
Thanks!Hello Alex,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
Can you please share what are the W3 Total Cache settings you are currently using?
Also, can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?Thanks!
