Forum Replies Created
- Posts
Hello,
Thank you for reaching out and I am happy to assist you with this.
Can you please try to create a distribution within W3 Total Cache instead of AWS? Most likely the permissions set on the AWS console are not set to public.
Thanks!Hello Tim,
This is a public forum so please do not leave your personal information here.
I see that you also opened a PayPal dispute, so the funds are reserved until the dispute is resolved or closed.
You can also reach out to us directly via website formHello Dmitriy,
Thank you for your feedback.
You can contact us directly via the plugin in Performance>Support, or via the website form.
Thanks!Hello Tim,
I am sorry to hear you are not satisfied with W3 Total Cache Pro.
Please reach out to us directly via the plugin in Performance>Support and provide license details.
Thanks!Hello Tim,
Thank you for reaching out!
Yes, you can exclude cookies from W3 Total Cache by adding them to Performance>Page Cache>Advanced>Rejected Cookies: filed,
for examplewp_woocommerce_session_contains a unique code for each customer so that it knows where to find the cart data in the database for each customer, and should be excluded from the cache.I hope this helps!
Thanks!
Hello Tim,
Thank you for the information and I am happy to answer.
This may depend on the original image quality and the Image compression type you selected in W3 Total Cache Image Service options.
If you selected lossy Image compression type – Quality may degrade with a higher ratio of compression that can go up to 95%
If you selected lossless Image compression type – No loss of quality however the compression ratio is slightly lower.
I hope this helps!Hello Tim,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
Have you tried disabling the individual options in W3 Total Cache?
Can you please re-enable minify, and disable the settings in Performance>minify one by one (HTML minify, JS minify, CSS minify) and see which one might be causing the issue.
Make sure to save all settings and purge the cache after each option is disabled.
Thanks!Hello Tim,
Thank you for reaching out.
1. Enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!2. Please make sure that Minify is enabled in Performance>General settings
You can upload the images on Imgur
and share the screenshots. Make sure to take the screenshot of General settings and Performance>Minify.Thanks!
Hello Tim,
Thank you for your question and I am happy to answer.
It’s not the W3 Total Cache that treat mobile differently than Desktop, it’s the Google Page Speed insights.
As I’ve mentioned in the previous post, only Minified CSS files can be eliminated as render-blocking and as I can see, either Minify is not enabled at all in Performance>General settings or CSS Minify is not enabled in Performance>Minify
You should enable CSS Minify, make sure that the option “Eliminate render-blocking CSS by moving it to HTTP body” is enabled, save all settings and purge the cache.
I hope this helps!Thanks!
Hello Tim,
Thank you for reaching out and I am happy to assist you with this.
When CDN is set up, it serves the static files on your server (JS, CSS, Images, fonts) from the CDN. I’ve checked your website and I can see that the files are being served from the CDN.
What Stackpath is suggesting is that you can also serve your entire website from the Stackpath, meaning the HTML also besides static files. W3 Total Cache also has the FSD CDN option in this case.
The advantage of doing so is that, as I’ve mentioned, your entire website will be served from the Stackpath Sevres instead of from your origin.
Stackpath has Servers worldwide and this means that the website will load much faster for the users that are visiting the website in other countries/continents.I hope this helps!
Thanks!
Hello Tim,
Thank you for your question and I am happy to answer.
W3 Total Cache cannot preload google fonts and also does not optimize font files.
Since those fonts are considered as external files, you should consider hosting the fonts on your server instead of calling them from Google CDN.
Thanks!2024 UPDATE
DNS prefetch, Preconnecting, and Preloading are now available in W3 Total Cache Pro!Hello Tim
The option to “Eliminate render-blocking CSS by moving it to HTTP body” is only available after upgrading to W3 Total Cache Pro.
The option is greyed out if you are using the community version of the plugin.
Once the Pro is enabled, that option is available. Please note that only minified CSS files can be processed with this option.
Thanks!Hello Areza
I am sorry about the issue you are experiencing and I am happy to assist you with this.
W3 Total Cache may cause issues such as this if the Caching and Minify is enabled for logged in users. Since you are using the Builder while logged in, it’s recommended to disable Page Caching and Minify for logged-in users.
You can do this by going to Performance>Page Cache and enabling the option “Don’t cache pages for logged in users” and in Performance>Minify enable the option “Disable the Minify for logged in users”
Save all settings and purge the cache and let me know if the problem persists.
Thanks!Hello Vivian,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
W3 Total Cache may cause issues such as this if the Caching and Minify is enabled for logged in users. Since you are using the Builder while logged in, it’s recommended to disable Page Caching and Minify for logged-in users.
You can do this by going to Performance>Page Cache and enabling the option “Don’t cache pages for logged in users” and in Performance>Minify enable the option “Disable the Minify for logged in users”
Save all settings and purge the cache and let me know if the problem persists.
Thanks!Hello,
Thank you for reaching out and for using W3 Total Cache.
There is no precise answer. This depends on a lot of factors so the best thing to do in this case is to test and see which one may be the best configuration for your server.
As I can see the TTFB of your website is around 60ms which is great.
Thanks!Hello Joseph,
Thank you for reaching out and I am happy to assist you with this.
I am not sure how W3 Total Cache would be causing the problem you are describing as this is the first time I see this kind of issue reported. W3 Total Cache does not redirect users to different URLs.
IT would be great if you could share the steps to reproduce this and the website URL or better yet the Short video of the issue occurring.
Does the issue persist if you disable W3 Total Cache temporarily?
ARe you using different domains to access the same content?
Thanks!Hello Alex,
Thank you for reaching out and for using W3 Total Cache.
If you use WordPress as a backend for integrations, API caching may be for you. Similar to page caching, repeat requests will benefit by having significantly lower response times and consuming fewer resources to deliver. If WordPress is not used as a backend, for additional security, the API can be disabled completely.
However, I am not quite sure about the question and use case you are referring to.
Let me check some more and I’ll get back to you with more information.
Thanks!Hello Delyan,
Thank you for reaching out and I am happy to assist you with this.
Can you please share if you are using any Multilingual plugin and do you have W3 Total Cache Pro license?
I am not quite sure what you are trying to achieve here. I’ve checked your website and I am not seeing where I can change the language to check this.
W3 Total Cache caches the pages and different pages are cached depending on the URL. Are you using the same URL for all languages?
Thanks!Hello Andrei,
Thank you for reaching out and for your interest in collaboration with W3 Total Cache.
We’ve forwarded your inquiry and the information to the partners and affiliate team and someone will get back to you on this.
Thanks!Hello Jeffrey,
Thank you for the information.
Please make sure that the caching and Minify are disabled for logged-in users in Performance>Page Cache and Performance>Minify.
Let me know what happens when you have a chance.
Thanks!Hello Peter.
Thank you for yoru question and I am happy to assist you with this.
Can you please share the website URL and let me know how you activated the “mobile cache” in W3 Total Cache?
Do you have any problems with loading your website on mobile and Desktop? is the desktop version of the website showing on mobile and vice versa?
Thanks!Hello Jeffrey,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
Just to confirm, you disabled the W3 Total Cache and the issue was gone?
Can you please share which plugin you are using for the PDF vouchers?
Also, please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issueThanks!
Hello Giovanni,
I am sorry about the issue you are experiencing and I am happy to assist you with the W3 Total Cache configuration.
Can you please check if the Page Caching is disabled for logged-in users in Performance>Page Cache, and also Check if Minify is disabled for logged-in users in Performance>Minify.
If not, please enable those two options, save all settings and purge the cache and see if the problem persists.
Thanks!Hello Nick,
Thank you for the clarification.
You can use Imgur to upload images and share them here.
I’ll make sure to test this and get back to you. Just to confirm, you have also enabled the option “Cache feeds: site, categories, tags, comments” in Page Cache general?
Thanks!Hello Daniel,
Thank you for the information.
As I can see the images you converted are now being served as webp:
This means that the Image conversion is working as expected. The fact that ImageMagic supports webp means that other formats of the image are also converted.
Enabling the Image Service Extension also adds the Total Cache Image Service under Media in the WordPress admin menu, which allows for bulk conversions or reversions of the entire Media Library at once. Use the Convert All or Revert All buttons in the Tools section to manage your WebP image conversions for the entire Media Library at once.
You can do this in Performance>Extensions>Image Service settings:
Thanks!Hello Nick,
Thank you for reaching out and I am happy to assist you with this.
Can you please share the screenshot of the Purge Policy settings in W3 Total Cache?
Just to make sure I understand correctly, Once you update or publish a new post, the cache is not cleared and you cannot see the latest post published or edited?
I’ve tried t replicate the issue, however, every time I make edits or publish a new post, the cache is cleared and new content is visible.
What is the Page Cache Method you are using?
Thanks!Hello Daniel,
Thank you for reaching out and I am happy to assist you with this.
As I can ee images are converted:
https://blendup.art/wp-content/uploads/2021/12/significado_tatuagem_cruz_malta_7-768×613.webp
I can see that you are using Cloudflare. Have you purged the W3TC and Cloudflare cache and have you checked the Cloudflare Browser Cache TTL?
Also, If you find that your original image has been converted to WebP, but other image sizes are missing WebP versions, you may need to double-check that your WordPress environment supports the WebP format.While the original image is converted via our API service, the different sizes (e.g. Large, Medium, Thumbnail) are created by your own server. For this, you must have WordPress 5.8 and the appropriate libGD or ImageMagick package available on your server.
To check if your WordPress environment supports WebP, navigate to Site Health > Info > Media Handling and double-check that WebP is listed in the supported file formats for the library shown in the Active editor. If you find these are missing the WebP extension, consult your system administrator to set up the correct packages.
I hope this helps!
Thanks!Hello Marco,
Thank you for your question and I am happy to answer.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.
Thanks!Hello Stephanie,
I am sorry about the issue you are experiencing with W3 Total Cache and I am happy to assist you with this.
I’ve replied to your email and provided instructions on how to troubleshoot the problem.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Juha,
Thank you for the information.
I am not familiar if this may be the premium feature of the Yoast, so you should drop them a note as they would be able to assist you with this more.
You can also create a custom sitemap manually which includes the sub pages.
Thanks!Hello Juha,
Thank you for reaching out and I am happy to assist you with his.
The pages are preloaded in W3 Total Cache according to the sitemap that needs to be added to Performance>Page Cache>Cache Preload>Sitemap URL:
If the pages are in the sitemap, those pages will be preloaded as well.I hope this helps!
Thanks!Hello Gary,
I’ve replied to your email and provided you with the details about your W3 Total Cache subscription.
Thanks!Hello,
I am sorry about the issue you are experiencing with W3 Total Cache and I am happy to assist you with this.
I’ve checked your website and as I can see you are using some other caching plugin.
Can you please confirm you were not using both plugins at the same time?
YOu also stated that you were using the basic settings. Can you please share which settings were enabled in W3 Total Cache?
Thanks!Hello,
Thank you very much for the information.
We’ll make sure to check the problem with the custom files list and the websites installed in the sub directory.
THank you for taking the time to share this.Hello,
Thank you for reaching out and I am happy to assist you with this.
Can you please disable minify in W3 Total Cache Performance>General settings, save all settings and purge the cache and see if the issue persists?
If the issue is gone, re-enable minify, and disable the settings in Performance>minify one by one (HTML minify, JS minify, CSS minify) and see which one might be causing the issue.
Make sure to save all settings and purge the cache after each option is disabled.
Thanks!Hello Byron,
Thank you for using W3 Total Cache.
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I’ve checked your website and yes, I can see the issue you are referring to. Can you please disable Minify in Performance>General settings, save all settings and purge the cache? Also, FTP or Cpanel to your server and manually delete the /wp-content/cache/minify/ folder. Go back to your wp dashboard and again save all settings and purge the cache in W3 Total Cache.
I can see that you have some sort of server-side caching and also you are using Jetpack to optimize the static files as well as the Divi optimization. so make sure that all cache is cleared, in W3TC, server-side, and any CDN you may be using
I hope this helps!Hello Malcolm,
Thank you for reaching out and I am happy to assist you with this.
The website you are referring to is not hosted by W3 Total Cache as W3 Total Cache is an optimization plugin and not a hosting service.
The website you are inquiring about is hosted on DigitalOcean, LLC
Thank you!Hello Dave,
Thank you for your interest in the W3 Total Cache Pro license.
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites.
As for the dev environment, just adddefine('W3TC_PRO_DEV_MODE', true);to your wp-config.php file on your non-production environments and re-save the license.
Thank you!Hello,
Thank you for reaching out and I am happy to assist you with this.
Unfortunately, no. The problem, in this case, is that the Global API is used to authorize Cloudflare with W3 Total Cache, which contains all sites created under a single account.
We are working on improving this and adding the ability to use API token with required permissions per zone/domain, that way it wouldn’t have permissions to view/edit others from the Cloudflare account.
Please make sure to follow the progress of the GitHub issue, and feel free to leave any comments which you may find helpful.
Thanks!Hello Mohamed,
Thank you for reaching out and for using W3 Total Cache for webp conversation.
I’ve checked your website and as I can see the images are converted and served as webp:
The problem is with resized images and thumbnails and this is what ImageMagic is responsible for.
Please check our article about the Image service and the troubleshooting step Missing Additional Image Sizes
I hope this helps!
Thanks!
