Marko Vasiljevic

Hello Kiril,

I’ve checked the phpinfo.php and the PHP version is Version 7.4.25 and as I can see your website is working as expected.
Can you please confirm if you are still experiencing the issue?
Thanks!

Hello Gabriel.

Thank you for the information.
Well, this is a strange issue, to say the least.
Can you please go to Performance>Browser Cache, re-enable the Gzip compression in the General sub-box and save all settings. Then, disable the Gzip compression for each sub-box individually (HTML&XML, JS/CSS, Media, and other files), save all settings and purge the cache after each one is disabled, and see which one specifically is causing this and if that one also causes the login button to disappear??!
Do you have any other plugin that may be setting the gzip compression or possibly zlib?
Thanks!

Hello Kiril,

I am sorry about the issue you are experiencing with W3 Total Cache when upgrading the PHP version and I am happy to assist you with this.
It seems like a broken config JSON file. Are you able to download the json (Performance>General settings>Imort/export settings),
Make sure to check wp-content/w3tc-config/master.php and see if the file is broken.
If you added define( 'W3TC_CONFIG_DATABASE', true ); to wp-config.php and did not export the config settings before that, possibly the file is now broken when you try to download it.
Potentially you need json_decode installed/enabled.
W3 Total Cache doesn’t work without json_encode and json_decode, and errors like that may show up when those functions are not defined, which means either the JSON extension is not installed/enabled or it doesn’t work.
He should check the output of phpinfo(); for something similar to this:

Create a phpinfo.php in the root of yoru website and add the following line of code:

<?php

phpinfo( );

?>

Once this is done, make sure to open your website https://yourwebstie.com/phpinfo.php and check the json support and version as shown in the screenshot.

As for the questions regarding the license, please contact us directly via the plugin in Performance>Support>Sales so I can share the bulk licensing plans we have to offer at the moment.

I hope this helps!
Thanks!

Hello,

Thank you for the information and I am glad that the issue is resolved.
Most likely once the plugin(s) were updated the cache needed to be purged.
Thanks!

Hello Kobi,

Thank you for reaching out and I am happy to assist you with this.
As I can see the W3 Total Cache is enabled on your website and I can see that the slider on the homepage is working.
Can you please confirm if you are still experiencing the issue?
If you are still experiencing the issue, can you please try to disable Minify in Performance>General settings, save all settings and purge the cache and see if the issue persists?
Thanks!

Hello Mark,

Sorry for the late reply I was trying to replicate the problem.
We will do our best to set everything up. There is absolutely no reason why this can’t work, we just need to dig a little bit deeper to find out what may be causing this.
So you can go forward and purchase the Performance Audit solution so we can schedule this.
Thanks!

Hello David,

I a sorry about the issue you are experiencing and ai m happy to assist you with this.
You can use User Agent Groups in W3 Total Cache for this. In Performance>Cache Groups you can create a group of user agents by specifying names in the user agents field. Assign a set of user agents to use a specific theme, redirect them to another domain, or if an existing mobile plugin is active, create user agent groups to ensure that a unique cache is created for each user agent group. Drag and drop groups into order (if needed) to determine their priority (top -> down).
You can enable default groups (Tablet and Phones). Select your theme from a drop-down menu, save all settings and purge the cache.
Let me know if this helps!
Thank you!

Hello Mark,

You are most welcome and Thank you for your reply.

I would be willing to do that if you can guarantee that it will actually work with the technologies we have in place.

I cannot guarantee anything because I cannot guarantee anything. Simply because I need to have access to everything in order to be able to check and confirm.
However, let me make some more tests and I’ll get back to you soon with more information.
I’ve seen the W3TC + Bitnami configurations that are working excellent, I just need to investigate more why the AWS test fails.
Please give me some time to check some more things and I’ll get back to you once I can share more details.

Thanks!

Hello Mark,

Thank you for yoru feedback and I am glad I was able to help!

The notification about CDN via Amazon being currently disabled means that the CDN is not enabled in Performance>CDN. You do not have to enable it before setting up but you need to choose the CDN type method which as I see you already did. So the notification will be gone once the CDN function is enabled.
The first thing that you should do is to remove https:// from the AWS URL in the Replace hostname with the field so it should look like this for example: d2z677rcp2alwr.cloudfront.net

As for permissions, the wording there is a bit strange. So what you did is basically deny permissions by setting the last two to “On”. I hope this makes sense.

Please let me know if this helps!

Thanks!

Hello Monica,

I’ve removed the details of your license since this is a public forum.
Just to confirm, I’ve replied to the email you sent via the support channel couple of days ago, can you please confirm that you received the reply?
Please make sure to contact us again if needed since you are a Pro user.

I’ll answer your questions here also.

I’ve checked your website and I can see that the Minified files are being served from the CDN. The semicolons are there. As you may know, removing the semicolons would break the JS file in most cases and as I can see there are no issues on your website.

As for the other services, we are not offering 1 and 3 as a service.
You can purchase an FSD CDN configuration in Performance>Support.
As I can see from the test results, your website performance after the W3TC configuration looks great.

Thanks!

Hello Dan,

Thank you fr reaching out and I am sorry you want to cancel the W3 Total Cache Pro licenses.
I’ve replied to the email you sent via the support channel.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Karina,

As I’ve already answered in the email correspondence, you should try disabling the gzip compression in Performance>Browser Cache, save all settings and purge the cache and see if the issue persists.

If the issue is gone after that it means that you have already had gzip compression or Zlib compression enabled on some level, server-side, or some other plugins and should keep gzip compression enabled.

Since you are using Cloudflare, you most likely have brotli enabled in Cloudflare also.

I hope this helps!

Thanks!

Hello,

Thank you for reaching out and I am happy to assist you with this.
The “eliminate render-blocking CSS by moving it to HTTP body” option only works for the minified CSS files. As I see some files are not being minified.
You also have some external files that cannot be minified by the W3 Total Cache.
Are you using any AMP plugin by any chance and what theme are you using for your website?
Thanks!

Hello,

If you have W3 Total Cache already installed you can check the left admin menu. Check the screenshot attached.
Or you can drop us a note via email.
Thanks!

Hello Karina,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
W3 Total Cache Lazy load may have some problem with lazyloading some images depending on the embed style.
As I can see the Lazy load is enabled on the website but not on the page you provided. Can you please confirm this?
And as I can see there are 16 posts loaded in total. Can you also confirm this?
Thanks!

Hello Karina,

Thank you for reaching out and I am happy to help!
I’ve checked your website, and as I can see the W3 Total Cache is installed and active, and the website opens without any issues.

<!--
Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/

Page Caching using disk: enhanced 
Lazy Loading
Database Caching 1/219 queries in 0.361 seconds using disk (Request-wide modification query)

Served from: blog.casadodesenvolvedor.com.br @ 2021-10-08 09:19:06 by W3 Total Cache
-->

Can you please share what is the file name or extension you are prompted to download and also can you please confirm that you are still experiencing the issue?
Thanks!

Hello Sergiu,

Thank you for your questions and I am happy to answer.

1. Yes, you can store the W3 Total Cache configuration in a database instead of the file. For more details and instructions please check out our FAQ page.

2. This error occurs because the curl verifies and makes a secure connection request using a self-signed certificate. When it does not find the valid certificate, it throws an error.
You can try the following:
– Download “cacert.pem” from here: http://curl.haxx.se/docs/caextract.html.
– Save the cacert.pem file anywhere on your system.
Example: Since you’re modifying both php.ini, and telling PHP where to look for this file on a Windows server, save the cacert.pem in "C:\PHP\Extras\SSL".
– Open your php.ini file. If your php.ini file doesn’t have the curl.cainfo line, just add it to the end of the file, then add the file path where you saved your cacert.pem file:

Change:
; curl.cainfo =
To:
curl.cainfo = "C:\PHP\Extras\SSL\cacert.pem";
Restart your server.

If you are unsure about the steps, please reach out to your hosting provider for assistance with this.

I hope this helps and let me know if you have any other questions.

Thanks!

Hello,

Thank you for your question and I am happy to assist you with this.
Can you please share which youtube video you are referring to for the W3 Total Cache configuration and also the source from which you got the link?
We do not have any official setup videos for W3 Total Cache.
I’ve checked your website directly via lighthouse and the score is as in the screenshot below:

Thanks!

Hello,

This depends on the server resources in most cases.
Please make sure to check out or documentation for more details about the caching method for different modules.
Thanks!

Hello,

Thank you for reaching out and I am happy to answer your question.
For most users, dedicated and VPS included the W3 Total Cache Disk: Enhanced caching method is recommended. It serves cached pages using the server’s URL rewriting capabilities, skipping PHP and WordPress entirely.
If you, however, want to store the cache in the database you can use Redis or Memcached.
I hope this helps!
Thanks!