Forum Replies Created
-
Posts
-
Hello Monica,
I’ve removed the details of your license since this is a public forum.
Just to confirm, I’ve replied to the email you sent via the support channel couple of days ago, can you please confirm that you received the reply?
Please make sure to contact us again if needed since you are a Pro user.I’ll answer your questions here also.
I’ve checked your website and I can see that the Minified files are being served from the CDN. The semicolons are there. As you may know, removing the semicolons would break the JS file in most cases and as I can see there are no issues on your website.
As for the other services, we are not offering 1 and 3 as a service.
You can purchase an FSD CDN configuration in Performance>Support.
As I can see from the test results, your website performance after the W3TC configuration looks great.
Thanks!Hello Geri,
I am sorry about the issue you are experiencing with activating the W3 Total Cache Pro.
Can you please drop us a note directly via the support channel in Performance>Support and provide the details of your purchase so I can find your subscription?If the license is showing and you are still not seeing the Pro version active, remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!
Thanks!Hello Dan,
Thank you fr reaching out and I am sorry you want to cancel the W3 Total Cache Pro licenses.
I’ve replied to the email you sent via the support channel.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Karina,
As I’ve already answered in the email correspondence, you should try disabling the gzip compression in Performance>Browser Cache, save all settings and purge the cache and see if the issue persists.
If the issue is gone after that it means that you have already had gzip compression or Zlib compression enabled on some level, server-side, or some other plugins and should keep gzip compression enabled.
Since you are using Cloudflare, you most likely have brotli enabled in Cloudflare also.
I hope this helps!
Thanks!
Hello Karina,
I’ve replied to the email you sent via the W3 Total Cache support channel.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello,
Thank you for reaching out and I am happy to assist you with this.
The “eliminate render-blocking CSS by moving it to HTTP body” option only works for the minified CSS files. As I see some files are not being minified.
You also have some external files that cannot be minified by the W3 Total Cache.
Are you using any AMP plugin by any chance and what theme are you using for your website?
Thanks!Hello,
You can reach out to us via the website or use customer-suppport@w3-edge.com
Thanks!Hello,
If you have W3 Total Cache already installed you can check the left admin menu. Check the screenshot attached.
Or you can drop us a note via email.
Thanks!
Hello Karina,
If you inspect the source, you can see that those images already have
loading="lazy"tag.
So yes, you should excludelazyword to avoid any conflict with the W3TC Lazy loading.
I hope this helps!
Thanks!Hello Karina,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
W3 Total Cache Lazy load may have some problem with lazyloading some images depending on the embed style.
As I can see the Lazy load is enabled on the website but not on the page you provided. Can you please confirm this?
And as I can see there are 16 posts loaded in total. Can you also confirm this?
Thanks!Hello,
Thank you for reaching out and thank you for your interest in W3 Total Cache Pro.
Since this is a public forum, please reach out to us directly via the plugin in Performance>Support>Sales, and provide details about the website and the organization so we can discuss this.
Thank you again for contacting us and we are awaiting your email.
Thanks!Hello Karina,
Thank you for reaching out and I am happy to help!
I’ve checked your website, and as I can see the W3 Total Cache is installed and active, and the website opens without any issues.<!-- Performance optimized by W3 Total Cache. Learn more: https://www.boldgrid.com/w3-total-cache/ Page Caching using disk: enhanced Lazy Loading Database Caching 1/219 queries in 0.361 seconds using disk (Request-wide modification query) Served from: blog.casadodesenvolvedor.com.br @ 2021-10-08 09:19:06 by W3 Total Cache -->Can you please share what is the file name or extension you are prompted to download and also can you please confirm that you are still experiencing the issue?
Thanks!Hello,
Thank you for your question and I am happy to answer.
In the W3 Total Cache plugin, there is a WPML extension in Performance>Extensons which is available only after upgrading the plugin to the pro version and ensures “WPML” plugin compatibility by improving the caching performance of websites localized by WPML.
I hope this helps!
Thanks!Hello Sergiu,
Thank you for your questions and I am happy to answer.
1. Yes, you can store the W3 Total Cache configuration in a database instead of the file. For more details and instructions please check out our FAQ page.
2. This error occurs because the curl verifies and makes a secure connection request using a self-signed certificate. When it does not find the valid certificate, it throws an error.
You can try the following:
– Download “cacert.pem” from here: http://curl.haxx.se/docs/caextract.html.
– Save thecacert.pemfile anywhere on your system.
Example: Since you’re modifying both php.ini, and telling PHP where to look for this file on a Windows server, save the cacert.pem in"C:\PHP\Extras\SSL".
– Open yourphp.inifile. If your php.ini file doesn’t have thecurl.cainfoline, just add it to the end of the file, then add the file path where you saved yourcacert.pemfile:Change:
; curl.cainfo =
To:
curl.cainfo = "C:\PHP\Extras\SSL\cacert.pem";
Restart your server.If you are unsure about the steps, please reach out to your hosting provider for assistance with this.
I hope this helps and let me know if you have any other questions.
Thanks!
Hello George,
Thank you for this great question and I am happy to answer.
The short answer is no, W3 Total Cache cannot serve noncached pages for specific IP addresses.
W3 Total Cache does not take into consideration the IP from which the page was visited. There are options not to cache pages for logged-in users or specific user agent roles in Peformance>Page Cache.
I hope this helps!
Thanks!Hello,
Thank you for your question and I am happy to assist you with this.
Can you please share which youtube video you are referring to for the W3 Total Cache configuration and also the source from which you got the link?
We do not have any official setup videos for W3 Total Cache.
I’ve checked your website directly via lighthouse and the score is as in the screenshot below:
Thanks!Hello Gabriel,
Can you please share more details on what is not updating in the nginx.conf as after inspecting your website I can see that the W3 Total Cache Browser Cache rules are applied, for example, x-powered-by: W3 Total Cache/2.1.8
Can you please try disabling the option Set W3 Total Cache header in Perfomance>Browser Cache save all settings and purge the cache and see if the header is still showing?
Thanks!Hello,
This depends on the server resources in most cases.
Please make sure to check out or documentation for more details about the caching method for different modules.
Thanks!Hello,
Thank you for your question and I am happy to answer.
W3 Total Cache Pro license unlocks the advanced features that can improve the website performance even more. You can check this article to see what comes with W3 Total Cache Pro.
The configuration services are separate, meaning that you need to purchase the desired solution in Performance>Support via the plugin.
The Installation and optimization are not included when purchasing the Pro license. In other words, we are happy to answer any question you might have with the configuration of the plugin, but if you want us to configure the plugin for you, it’s a separate solution.I hope this helps!
Thanks!Hello,
Thank you for reaching out and I am happy to answer your question.
For most users, dedicated and VPS included the W3 Total Cache Disk: Enhanced caching method is recommended. It serves cached pages using the server’s URL rewriting capabilities, skipping PHP and WordPress entirely.
If you, however, want to store the cache in the database you can use Redis or Memcached.
I hope this helps!
Thanks!Hello Herb,
Thank you for your question and I am happy to answer.
W3 Total Cache Pro license is not necessary for the Redis Caching method. In other words, this is not a Pro feature. If you are on shared hosting, then memory-based caching like Redis is likely to be unavailable for you.
In order to use Redis via W3 Total Cache, you need to install PHP Redis extension on your server, so I would advise reaching out to your hosting support for assistance with this.
In case you still want to try out the Pro version of the plugin, we are offering a 30-day money-back guarantee.Thanks!
Hello,
I’ve replied to the topic you opened in the wp.org forum
https://wordpress.org/support/topic/cache-dont-realy-work/
Please continue the correspondence there or here so we can avoid duplicating the answers.
Thanks!Hello Claudio.
Well, this is a very interesting question.
The only solution for this is to exclude specific Groups from object caching in Performance>Object Cache>Non-persistent groups:
As for what needs to be excluded, I would recommend reaching out to Memberpress support as they know which groups are used in their plugin.
I hope this helps!
Thanks!Hello Lloyd,
Thank you for your question and I am happy to assist you with this.
As I can see the woff2 file is being served from the CDN.
You can try adding the*.woff;*.woff2in Perfomance>CDN>Files types to import and also try using a custom files list and add the path of the files for example:
/wp-content/themes/some_theme/fonts/some_fond.woff
Make sure to save all settings and purge the cache once done.
You can also exclude specific font from the CDN, by adding it to Rejected files: list as mentioned above.I hope this helps!
Hello Karl,
wp-.*\.php index\.phpThese are default values. W3 Total Cache does not cache pages with query strings by default so you should remove the following:
*?tve=true *?cpo_options=1 *?et_fb=1Make sure to save all settings and purge the cache once the lines above are removed.
Thanks!Hello Karl,
Thank you for your question and I am happy to assist you with this.
It seems you have an invalid regex in Performance>Page Cache>Advanced>”Never Cache following pages” filed.
Can you please share which URis are excluded from page caching in that field?
Thanks!Hello Yuri,
We have released a patch in version 2.1.8. We do apologize for any inconvenience. Please update and do let us know if there are any issues. We will be happy to assist you.
Thank you.Hello Ed,
Thank you for the information.
I can confirm that we have not tested W3TC with the plugin you are mentioning as it only has 3000+ installs.
What you can try is to modify the Threshold – the outer distance of the scrolling area from which to start loading the elements.
Thanks!Hello Ed,
Thank you for the information.
You can exclude the specific image from Lazy Load in Performance>User Experience>Exclude words:
So you can try to re-enable lazy load, add the image URL to the Exclude words: area
https://www.water-line.nl/wp-content/uploads/2021/08/header-image.png
and make sure to save all settings and purge the cache.
I hope this helps!
Thanks!Hello Ed,
Thank you for reaching out and I am happy to assist you with this.
I’ve checked your website and I can see that the W3 Total Cache is active, however, I am not seeing the issue you are referring to as the header image is visible.
Can you please share the screenshot of what you are seeing and where the image is missing?
Thanks!Hello Yuri,
Thank you for reaching out and I am sorry about the issue you are experiencing with W3 Total Cache latest update.
This issue is reported numerous times and we already gave a Github issue reported for this.
The temporary solution is either to revert back to the previous version of W3 Total Cache or to change the permission for the robots.txt file so W3TC cannot write to it.
Thank you for your patience and I am sorry about the inconvenience.Hello Gergana,
I’ve checked yoru website and as I can see W3 Total Cache is not detected.
Can you please share more information about the issue you are experiencing and when exactly the issue occurs?
Is there any reason you wish to remove the plugin?
Please let me know if you need assistance in configuring the W3 Total Cache.
Thank you!Hello Tim,
Thank you for reaching out and I am happy to help you.
When you saying WP-Cache, are you referring to W3 Total Cache Page Caching, or settingdefine(‘WP_CACHE’, true);which is required for caching?
The most likely issue is that the pages are being cached once visited and therefore do not request the password.
I am not sure what you are using for the protected posts, but you should make sure to disable caching for logged-in users, and possibly exclude those posts from being cached by adding the to Performance>Page Cache>Advanced>”Never Cache following pages”.
I hope this helps!
Thanks!Hello Miroslav,
I am sorry about the issues you are experiencing and I am happy to assist you with this.
Please understand that we cannot test the W3 Total Cache with all the plugins out there. Can you please share what is the specific problem that you are experiencing and what is the expected behavior?
Thanks!Hello Voldemars,
Thank you for reaching our and I am sorry you are having issues with the W3 Total Cache.
Can you please disable the settings one by one in Performance>General settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?Thanks!
Hello Johannes,
Thank you for reaching out.
I’ve replied to the email you sent via the W3 Total Cache support channel.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Emiliano,
Thank you for the feedback.
As you can see in the stack trace:
#4 wp-content/plugins/wp-appbox/wp-appbox.php(290): w3tc_pgcache_flush_post (45407)
This means that the mentioned plugin is calling w3tc_pgcache_flush_post.
It’s called by the function in the wp-appbox.php
function wpAppbox_clearCachePlugin( $postID = '')
https://plugins.trac.wordpress.org/browser/wp-appbox/trunk/wp-appbox.php#L277
I hope this helps!
Thank you!Hello,
I am sorry about the issue you are experiencing with purchasing the W3 Total Cache Pro license and I am happy to help!
Since this is a public forum, can you please drop us a note directly via the plugin in Performance>Support, or via email so I can check the transaction and see where the issue is?
Thanks!Hello,
Thank you for your question.
In most cases, once the plugin is deleted, all related files and folders should be deleted.
To completely remove W3TC follow the instructions below:
1. Purge Cache
2. Deactivate and Delete Plugin
3. Check .htaccess File (make backup)
W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
4. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
5. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.Thanks!
