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Hello,
I am sorry about the issue you are experiencing with activating W3 Total Cache and I am happy to assist you with this.
I’ve checked your website and as I can see it’s served from Sucuri. This possibly means that your website is hosted on Godaddy (Correct me if I am wrong). Some hosting providers do not allow caching plugins to be installed. This is also the case with Godaddy Managed WordPress accounts, which do not work with the W3 Total Cache plugin.
Please reach out to your hosting provider to confirm this.
Thanks!Hello Gertjan,
Thank you for your inquiry and I am happy to assist you with this.
The mentioned notification is in the Stackpath Dashboard widget and it’s only suggesting that CDN is not enabled.
First, you need to signup to Stackpath and follow this guide to set up the Stackpath CDN with W3 Total Cache.
The possible issue with the Authorize button is that it may not work in languages other than English so you should switch your dashboard language to English and try to authorize the Stackpath credentials.
I hope this helps!
Thanks!Hello Kirill
Thank you for reaching out, and thanks for using W3 Total Cache.
1. If you use SSL, then this option is recommended. SSL is becoming more and more popular. So, keeping it enabled is recommended. And if you don’t use SSL at the moment, it’s safe to when it’s enabled.
Also, it’s recommended to cache SSL requests when some of your pages are secure (HTTPS) and some pages are ordinary (HTTP).
Unique caching means that W3 Total Cache caches up to two versions of a page: non-secure (HTTP) and secure (HTTPS).
Anyway, if you don’t want to cache specific SSL pages (e.g. with a shopping cart), you can keep “Cache SSL requests” enabled, but exclude the pages in Performance>Page Cache>Never Cache following Pages2. Update interval: in your case 50 is the number of seconds to wait before creating another set of cached pages. Again with the provided settings batch of 30 pages will be cached and another patch will be cached after the 50s. Please note that this will increase the server usage so the default settings are recommended.
3. There are no separate cache files for phones and tablets. They are all using the same cache since most likely your theme is mobile/tablet responsive.
If however that is not the case and you are experiencing issues like getting the desktop version of the website on mobile and vice-versa, you can Manage user agent groups in Performance>Cache Groups>Manage User Agent Groups and enable the first two groups for mobile and tablets to ensure that a unique cache is created for each user agent group. Of course, as you can see in the description, you need to select your active theme in the Theme dropdown. Pass through is used if you are using some mobile plugin and in this case, you need to add the URL to Redirect Users to: filed.4. 5. 6. 7. The cache Preload depends on the sitemap. So every page in the sitemap will be preloaded. There is no other possibility. Once the complete website is preloaded, the process will start from the beginning if in the meantime the cache is not purged. The only way to stop the Preload is to disable Automatically prime the page cache.
If you do not want to rely on wp-cron, you can also use wp-cli call it directly via
wp w3-total-cache pgcache_primeand track the output which pages/sitemap positions are primed by script.I hope this helps!
Thanks!
Hello Tim,
Thanks for the question about using Page Caching in W3 Total Cache. The mentioned
mkdir(): Permission deniedsuggests that you need to change the Folder permission so that W3TC is able to create necessary files/folders.
You need to make sure to change the folder permission to default 755 and for files 644.
You can check more details about this on this link, or simply reach out to your hosting provider for assistance if you are not comfortable changing the permission yourself.
Thanks!Hello Miguel,
Thank you for reaching out, and for your interest in integrating with W3 Total Cache!
I am happy to help you with this. Can you please share the URL of the plugin you are referring to and please let me know if the use case for this is that once both plugins are installed, the mentioned JS files should be automatically excluded from minifying if the Minify is active?
Thanks!Hello Moamen,
W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.
Thanks!Hello tao,
You can use hyperdb however make sure that the W3TC database cache is disabled to avoid any conflict.
Thanks!Hello, tao,
As I mentioned before, the button does not appear there in the single-blog setups so that is why you are not seeing this and this is going to be fixed in future relases.
The DB cluster word comment should be in the HTML snippet when you inspect the source.
It would help if you would share your website URL.
Thanks!Hello Marge,
Thank you for reaching out.
There are no reported compatibility issues so far with aMember Pro plugin and W3 Total Cache.
Since this plugin is managing logged in users, make sure that if you are using Page Caching that the option “Don’t cache pages for logged in users” is enabled, and disable the set expires header and cache-control header in Performance>Browser Cache>HTML&XML section of the plugin. Make sure to save all settings and purge the cache.
Thanks!Hello, tao.
Thank you for the info.
Are you on a single-blog setup? Because in that case, that button doesn’t appear there.
It should work if the file is placed in WP_CONTENT_DIR . ‘/db-cluster-config.php’.
there should be a DB cluster word in the footer comment
Thanks!Hello Gaetan,
Thank you for reaching out.
We are not offering any trials at the moment. I would recommend testing the website and check this article about the Pro features, and then decide if you’ll have benefited from upgrading to Pro.
Thanks!Hello tao,
Once the example config ini/dbcluster-config-sample.php is edited and placed to /wp-content/db-cluster-config.php – it starts to work
After that, you will find an area inside the Database Cache box on the General Settings page. Click ‘Enable database cluster’ to enable the functionality.
Thanks!Hello Abby,
Thanks for reaching out, and thanks for choosing W3 Total Cache.
I’ve checked your website and I can see that W3 Total Cache is active. However, I am not seeing any issues on the website you mentioned.
Can you please share the screenshot of what you are seeing when logged in and in incognito?
Thanks!Hello Terry,
Thank you for reaching out and for providing the video description of the issue you are experiencing.
Just to confirm, the RankMath plugin is now installed and the issue was that you were not able to activate it when W3 Total Cache was active?
Can you please share which options are enabled in Performance>General settings?
If the Object Caching is enabled you should try disabling it and see if the issue persists.
Thanks!Hello Michael,
Thanks for reaching out, and thanks for your purchase of W3 Total Cache Pro.
I am sorry about the issue with the support page you are having.
Yes, we can configure the plugin for you and set up the CDN as well. As for the CDN, you should first sign up with the CDN provider (we recommend Stackpath), and of course, let me know if you want the FSD CDN or just serving the static assets from the CDN.
You can check out and choose our Premium support services on this link.
Thanks!Hello Caglar,
Thank you for your question and thanks for your purchase of W3 Total Cache Pro. I am happy to assist you with this.
Yes, you can simply remove the license from the website you are currently using it on, and save all settings. Make sure that the licensing field is empty.
Then simply add the license to the other website verify the license with the “verify license button” and save all settings.
IF you are still having trouble with this, please drop us a note via the plugin in Performance>Support or via the website so I can reset the active URL for you.
Thanks!Hello Dave,
It appears that there is an issue with the AWS setup. Please double-check the configuration on the Cloudfront and make sure that everything is set up properly.
Please check our FAQ for more details.
Thanks!Hello Ofer,
Thank you for reaching out, and thanks for using W3 Total Cache.
This all depends on how the images are embedded and lazyloading may not work with some plugins or themes.
I’ve checked your website and I am not seeing any issues and as I can see LazyLoad is enabled.
Cn you please share the URL of the page you are experiencing the issue on and possibly share a screenshot when LazyLoad is disabled?
Thanks!Hello Gary,
Thank you for your question.
I am not quite sure what is thecache.bfolder. W3 Total Cache creates a /cache/ folder in wp-content, and within that folder, depending on the settings enabled, you may find sub-folders like /disk-enhanced/, /minify/, /object/ etc.
So possibly thecache.bfolder is from some other plugin or theme. You should check what the mentioned folder contains.
Thanks!Hello Carmine,
Thank you for your inquiry and I am happy to answer. W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.
Hello Dave,
Thanks for reaching out, and thanks for choosing W3 Total Cache.
The mentioned class is a basic implementation of the AWS Credentials interface that allows callers to pass in the AWS Access Key and AWS Secret Access Key in the constructor.
Is the CDN enabled in Performance>General settings and have you added the access key and secret key? Have you configured the CDN in W3 Total Cache?
Thanks!Hello,
Thanks for reaching out, and thanks for choosing W3 Total Cache.
I’ve replied to your email via the support channel.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Mark,
Thank you for your inquiry about W3 Total Cache Pro and I am happy to answer.
We are not offering any trials at the moment but you are welcome to purchase the license and test for yourself.
As the description for the WPML extension says, it improves the caching performance of websites localized by WPML. Localization, in this case, is the adaptation of a product or service to meet the needs of a particular language.
In terms of the WPML, the extension ensures that once minify is enabled, all other languages will have the assets minified and compressed and therefore optimized and reducing the response time.
Thanks!Hello Aaron,
Thank you for reaching out and thanks for choosing W3 Total Cache.
As I’ve mentioned in the topic you opened in wp.org, there are no issues with gzip compression in PHP 7.4 with W3TC.
Most likely you have a double compression, meaning the gzip is enabled on the server or Zlib compression, or with some other plugin.
I’ve checked this on a couple of websites on PHP 7.4 + and there are no issues whatsoever with the gzip compression.
Thanks!Hello Gary,
Thanks for reaching out, and for choosing W3 Total Cache.
As I’ve mentioned in wp.org https://wordpress.org/support/topic/w3-total-cache-prevents-me-from-logging-into-dashboard/
This suggests that maybe during the updated the mentioned file got corrupted somehow.
I would advise completely removing W3 Total Cache and re-installing:
1. Purge Cache
2. Deactivate and Delete Plugin
3. Check .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
4. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– dbcache.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
5. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
6. Go to your wp dashboard and re-install W3 Total CacheThanks!
Hello René,
Thank you for reaching out, and thanks for choosing W3 Total Cache.
The options you provided in the second screenshot are correct.
However, as you mentioned, if the Browser Cache is not enabled in Performance>General settings, then those options will have no effect.
So you need to address the question to your hosting provider and ask to add the rules for expires header and cache-control for JS and CSS files, or you can ask them to disable and remove any rules on the server so that the W3 Total Cache Browser Cache module can handle everything.
Thank you!Hello Mitchell,
You can check our services within the plugin in Performance>Support.
I recommend a Performance Audit solution for this. If the plugin is removed and you are unable to visit the mentioned page please check out this link.
Thanks!Hello Maarteen,
Thank you for the information and I am glad you managed to find the source of the issue.
Yes, deferring the scripts is awesome, however, some scripts do not agree with this. The only way to keep deferring and also keep the wheel not constantly spinning is to exclude that specific JS from being minified in Performance>Minify>Advanced>”Never Minify following JS files”
I would suggest reaching out to the support of the CF7 and ask which files is responsible for that and add it to the mentioned field, for example:
/wp-content/plugins/contact-form7/js/spinning-wheel.js
Please note that the above path is just an example.
Thanks!Hello Mary,
Thank you for reaching out and thanks for using W3 Total Cache. I am sorry about the issue you are experiencing.
The compatibility check does not have anything to do with this. It’s only showing available modules.
As for your issue, I can see that the W3TC is currently active on your website, can you confirm that you are still experiencing the issue?
Can you please share the screenshot of the error you are seeing?
Have you tried switching to the default 2020 theme and see if the issue persists?
Thanks!Hello Marteen,
Thank you for reaching out and I am happy about the issue you are experiencing.
I’ve checked your website and as I can see the W3 Total Cache is active.
I’ve tested the form and submitted the test on the contact form and I got the success message as you can see in the screenshot. The same is when trying from the desktop.
Can you please double-check this and let me know if the issue is still there?
Thanks!Hello Angelica,
The message you are seeing means that your files/folder permission needs to be changed on a server level. It should be for folders 755 and files 644.
Now since your website is hosted on a siteground please note that they have their own caching system and you should reach out to your hosting provider to see if you can use W3TC besides their caching system and to help you with updating the .htaccess and changing the files/folder permission.
Thanks!Hello Angelica,
I am sorry about the issue you are experiencing and I am happy to help.
To confirm, you are having issues adding new plugins while W3 Total Cache is activated?
WHich instructions have you been following to fix the mistakes? Also, which updates in .htaccess you have made, and when you say they cannot be saved, can you please clarify that? Are the changes in .htaccess are not being saved or you are getting some error?
Thanks!Hello Francesco,
Thanks for reaching out, and for your purchase of W3 Total Cache Pro.
I’ve replied to your email with explanations about the pro features of the plugin.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Sachin
Thank you for reaching out, and for your purchase of W3 Total Cache Pro.
Please contact us directly via the website and provide information (latest invoice, PayPal transaction ID, or the license key) so we can find your subscription and provide assistance with this.
Thanks!Hello Frank,
Thank you for your inquiry, and thanks for using W3 Total Cache. I am happy to assist you with this.
This is an external resource so it’s coming from Cloudflare.
The jquery Cookie is a simple, lightweight jQuery plugin for reading, writing, and deleting cookies. This does not mean that this is a cookie per se. I would suggest reaching out to Cloudflare support for more information about that resource and how to disable it if you want to do so.
Thanks!Hello Laura,
Thanks for reaching out.
Yes W3 Total Cache adds files and rules so that caching and the plugin can be used properly.
W3 Toal Cache adds the following:
1.define(‘WP_CACHE’, true); // Added by W3 Total Cache– this is important for Page Caching so if the constant is not added there will be no caching. All Caching plugins are adding the same constant.
2. in wp-content folder:advance-cache.php(for Page Cache),object-cache.php(If object caching is enabled),db.php(if Database caching is enabled).
3.wp-content/w3tc-config/– This is where the configuration of the plugin is stored in the file calledmaster.php
4. W3 Total Cache also creates a/cache/folder in wp-content – The cached files are stored in that folder and served to visitors of the website.
5. W3 Total Cache is also adding the rules in.htaccess/nginx.conf(mostly Browser Cache) depending on the settings enabled.I am not sure what is the specific issue you are experiencing, however, there is a possibility of a conflict with some other plugin. I have a couple of websites on HostGator and W3 Total Cache installed and there are no issues on those websites.
Thank you!
Hello Eric,
Thank you for reaching out, and thanks for using W3 Total Cache.
Can you please share the website URL so I can check this?
Also, please make sure that the CDN is respecting the existing headers, and that you are not using any other custom .htaccess/nginx rules for the cache control.
Thanks!Hello Giada,
I am sorry about the issue you are experiencing using W3 Total Cache.
Try the following:
3. Check .htaccess File (make a backup)
W3TC will create many directives in the .htaccess file to control caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are leftover in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
4. Make sure you are not using any other caching layer (server-side caching or any other plugin)
I hope this helps!
