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Hello Mario,
Thank you for reaching out and I am happy to help!
We have not received any emails from you via the W3 Total Cache support channel.
Can you please reach out to us directly via this contact form and provide information about your license and subscription?
Thanks!Hello Ryan,
Thank you for reaching out and I am happy to help!
W3 Total Cache does support PHP 8.3. The error you are mentioning is not comming from our plugin, so can you please share the full error or the screenshot where you are seeing this?
Thanks!Hello,
Thank you for reaching out and I am happy to help!
You can always install https://wordpress.org/plugins/wp-rollback/ plugin and use it to revert the previous versions of any plugin.
As I am not sure what kind of issue you are experiencing and how this is related to the W3 Total Cache,
Please install the mentioned plugin, update the W3 Total Cache to the latest version, and share the screenshots before and after.
Please make sure to purge all cache once the plugin is updated.
Thanks!Hello Joe,
Thank you for your feedback.
The dev team is checking this issue and I’ll get back to you as soon as I have more information for you.
Thanks!Hello,
Yes, I can see the screenshot now.
Is there any chance you can share your .htaccess also and make sure that the webp rewrite rules are at the top of the .htaccess?
Thanks!Hello Charles,
Thank you for reaching out and I am happy to assist you with this.
Can you please drop us a note directly via the W3 Total Cache support channel in Perfomance>Support>Billing or this contact form and provide the information about the subscription (This is a public forum so please don’t post any sensitive information), so we can share the information you need?
Thanks!Hello,
I cannot see the image since you added the path on your Mac.
Please share the screenshot and upload the image in the link below and share the link:
https://imgur.com/upload
Thanks!Hello Lucas,
Thank you for reaching out and I am happy to help!
I’ve replied to the W3 Total Cache support question in the wp.org topic you opened for this issue. Please continue the correspondence there so we can avoid duplicating the questions.
Thanks!Hello,
Thank you for your feedback.
Can you please share the screenshot of the Site Health > Info > Media Handling so I can check this and please also check if your static assets are handled by the Ngix if you have a Nginx + Apache environment.
Thanks!Hello,
Sorry for the late reply.
I was not able to replicate the issue you are referring to.
I’ve noticed that you have enabled both: “Don’t cache pages for logged-in users” and “Don’t cache pages for following user roles”
If you enabled “Don’t cache pages for logged-in users” there is no need to additionally disable caching for other user roles.
Can you pleas disable “Don’t cache pages for following user roles”, save all settings and purge the cache, and let me know if the issue persists?
Thanks!Hello,
Thank you for reaching out and I am happy to help!
I’ve checked your website and as I can see the images are indeed converted by the W3 Total Cache, however, not served as webp. For example:
https://throughmylens.online/wp-content/uploads/2024/05/Tiger-sniffing-in-the-air.webpCan you please share if the Browser Cache TTL is set in Cloudflare or if it respects the existing headers?
Can you please check and share what is your active editor for media handling and if it supports webp?
To check if your WordPress environment supports WebP, navigate to Site Health > Info > Media Handling and double-check that WebP is listed in the supported file formats for the library shown in the Active editor. If you find these are missing the WebP extension, consult your system administrator to set up the correct packages.
Thanks!Hello Alberto,
Thank you for reaching out and I am happy to help!
Can you please expand this more and let me know what exactly happens when you visit the website while logged in?
What happens if the W3 Total Cache is enabled and you visit the website while logged in?
Thanks!Hello Shane,
Thank you for reaching out and I am happy to help!
Can you please share the website URL? Have you tried re-authorizing the W3 Total Cache for AWS CDN please let me know if you are using Push or Pull CDN type for AWS?
To confirm, once you purge CDN completely with the Purge CDN button the issue is gone?Hello Jackson,
Thank you for reaching out and I am happy to help!
The W3 Total Cache Pro license is annually billed. So there is no option for monthly payment. I am sorry if this was misleading for you and please let me know where you have seen the 8.25$ / month option so we can remove this and make sure that this is more precise.
To confirm once more, the W3 Total Cache Pro license is annually billed and it’s $99/year.Thanks!
Hello,
Thank you for reaching out and I am happy to help!
Can you please share the screenshot of the W3 Total Cache Performance>Page Cache section, and please let me know if the page caching is disabled for the logged-in users because Page Caching should not affect the backend.Thanks!
Hello Adam,
Thank you for reaching out and I am happy to help!
Just to confirm, do you need 5 licenses in total, meaning 3 more W3 Total Cache Pro licenses besides the two you already own?
Can you please share the license? information via the plugin in Performance>Support>Billing as this is a public forum
Thanks!Hello
Thank you for your feedback.
I am not familiar with this plugin, however, this being said, you can preload any image in the mentioned
Preload Requests in Performance>General settings>User Experience section.
With this option, you can also preload other assets, and especially any fonts that may cause render-blocking issues.
I hope this helps!
Thanks!Hello,
Thank you for reaching out and I am happy to help!
First of all, thank you for your support and for the amazing review you posted on wp.org
To answer your question, in W3 Total Cache, you can enable Preload Requests in Performance>General settings>User Experience section. Please note that this is a Pro feature. Once enabled, you can go to Peeformance>User Experience, and add the URL of the image you wish to preload in the Preload Images: field.
Save all settings and purge the cache and that is it! Can you also please share which plugin you are using currently for this?
Thanks!Hello Joe,
Thank you for reaching out and I am happy to help!
Can you please confirm that you were able to set up the CDN in the W3 Total Cache once the Total Upkeep was disabled, once the CDN was up and running you are able to re-activate Total Upkeep, and everything is now working g as expected?
Thanks!Hello Frank,
Thank you for reaching out and I am happy to help!
As this is a public forum, please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support>Billing, and provide the information there so we can share the license key and provide assistance with this!
Thanks!Hello Terry,
Thank you for reaching out and I am happy to help!
The problem is that the license key is still associated with the previous W3 Total Cache installation.
I’ve reset the active URL. I’ve also removed the transaction information as this is a public forum.
Enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Let me know if this helps!
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
Something is blocking the Ajax requests. The way this works is that W3 Total Cache is calling Ajax requests over and over and something from the server or some other plugin may be blocking them.
What you can do is to try disabling security plugins and see if that helps. As you can see in the dev tools, network tab when the setup guide is running there is a 404 Ajax requests, and that is the confirmation that something is blocking those requests to the requests limit was hit on the server. This is why you are getting the “Could not update the configuration” error.
The problem can also be a self-signed certificate, fancy permalinks are disabled, or the the php-curl was missingThanks!
Hello
Thank you for reaching out and I am happy to answer
We replied to your email on Mar 12 2024 and the issue was fixed and we never got a reply from you via the W3 Total Cache support channel.
Please check your email, and reply to the email chain.
Thanks!Hello
Thank you for reaching out and I am happy to help!
This is for the “Anonymously track usage to improve product quality” option that you can enable/disable in Performance>General Settings>Miscellaneous section of the plugin.
To answer your question, W3 Total Cache will still run normally on your website, the only thing is that you are not sharing the usage of the plugin, like the options used etc.
I hope this helps!Thanks!
Hello,
Thank you for reaching out and I am happy to help!
First, we should confirm which option may be causing the issue. Can you please disable the settings one by one in W3 Total Cache, Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?Thanks!
Hello Danil,
Thank you for reaching out and I am happy to help!
The W3 Total Cache does add the .webp extension to the images once converted. We are not replacing the existing images, we are converting them via the W3TC API and serving them as webp, without changing the extension to .webp.
Are you using any other plugin like some image optimization plugin to convert the images to webp?
Thanks!Hello Peter,
Thank you for reaching out and I am happy to help!
Since this public forum, I recommend you don’t share any sensitive information. Please reach out directly via this contact form, and share the information about your W3 Total Cache Pro subscription so we can check this for you.
Thanks!
Hello Pavel,
Thank you for reaching out and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel. Since this is a public forum, The details about your license and the instructions to activate it were sent to the email you used for this topic it@
Please continue the correspondence there if needed so we can avoid sharing sensitive information in public.
ThanksHello Rob,
Thank you for reaching out and I am happy to help!
First, we should determine which W3 Total Cache setting may be causing the problem in this case.
Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?
Please start with lazyloading if it’s enabled and let me know if this helps!Thanks!
Hello,
Thank you for your feedback and I am sorry about the typo.
Yes, I meant /wp-content/ instead of /wp-config/ So for example if you want to exclude legal_blocks.js just add /wp-content/plugins/iubenda-cookie-law-solution/assets/js/legal_blocks.js to Performance>Minify>Advanced>“Never minify following JS files”I hope this helps!
Thanks!
Hello,
Thank you for reaching out and I am happy to help!
Yes, you can exclude specific JS/CSS in W3 Total Cache. Go to Performance>Minify>Advanced, and add the path to the file in “Never minify following JS files” for example:
/wp-config/plugins/some-plugin/some-js-file.js
Make sure to save all settings and purge the cache.
Thanks!Hello,
Thank you for reaching out and I am happy to help!
Have you configured the CDN accordingly and set up the Azure CDN with the Account name, Account key, and container?
You can also use the Generic Mirror CDN type in the W3 Total Cache for the Azure CDN.Thanks!
Hello,
Thank you for reaching out and I am happy to help!
To completely remove the W3 Total Cache, please follow the instructions below:
1. Check .htaccess File (make backup)
W3TC will create many directives in the .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
2. Delete wp-content files and folders
– cache folder
– w3tc-config folder
– object-cache.php (if exists)
– advanced-cache.php (if exists)
– db.php (if exists)
– upgrade folder
– delete the w3-total-cache folder in wp-content/plugins/ (if exists)
3. Delete Cached Files from CDN (if using CDN)
Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enable the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.Thanks!
Hello Kim!
Thank you for reaching out and I am happy to help!
This is very interesting as the W3 Total cache should not create duplicate images. Can you please share the website URL and also, please share the blog post where those images are duplicated so I can have a look?
Please let me know the details so we can assist you with this.
Thanks!Hello Markus,
I am sorry for the issue you are experiencing with the purchase.
We’ve received your email via the W3 Total Cache support channel and replied to it.
Once again I am sorry about the inconvenience, however, please follow the instructions in the email and continue the correspondence there so we can avoid duplicating the answers.
Thanks!Hello Eva,
Thank you for reaching out and I am happy to help!
The Content Encoding Error suggests that a web server whose HTTP response headers indicate that it will be responding with one type of encoding, but instead responds with a different type of encoding.
In W3 Total Cache Gzip compression is used for this. However, you may have some server-level configurations that utilize different types of compression.
What I would suggest is to completely clear the Firefox browser Cache on your end, re-enable Gzip compression in the W3 Total Cache, save all settings, and purge the cache.
Check if the website is still throwing this error. If the issue persists, please check with your hosting provider if some compression is enabled on their end. For example, you can check for zlib.output_compressionThis can be enabled in the php.ini file, cpanel, or the Apache config file – .htaccess
If you are unsure about this, please check with your hosting provider support.
Let me know if this helps!
Thanks!
Hello Dmitry
Thank you for your feedback.
Ah yes, sometimes, depending on the server the nginx needs to be restarted in order for the configuration to update.
I’ve removed the previous replies with some sensitive details.
As I’ve mentioned before, W3 Total Cache utilizes the rewrite capabilities of the server, to serve the web images. W3 do not change the image extension or replace existing images.
So you will not see the extension changes, just toe content-type: headerThanks!
Hello Dmitry
Thank you for your feedback.
Yes, I can see that the images are converted, when I change to .webp.
Please check your Performance>Install tab, and check the wepb rules. See if those rules are applied to yoru nginx.conf and move them to the top of the nginx.conf file.
I can also see that you are using Cloudflare. This can also impact the files so please make sure that the Cloudflare settings are set to respect origin rules when it comes to Browser Cache TTL.
The main thing you should check is the rewrite rules in the nginx.conf.THanks!
Hello Florian,
Thank you for reacing our and I am happy to help!
Can you plaese ahre the W3 Total Cache version you are curretnly using?
This is not specificaly related to the plugins, and theme, but mostly to the server and server resources.
Can you please inspect the soruce, and check the network tab once the Conver all button is clicked, and see if there are any 404 ajax requests?
Additionaly please check the PHP allowed memory size.
Thanks!Hello Dmitry
Thank you for reaching out and I am happy to help!
W3 Total Cache webp conversion is using a rewrite for the webp. In some cases, it comes down to wether Imagick supports the webp.
Can you please sahre the page on which the image you shared is showing so I can check the source?
Also, have you been using bulk conversion or a single conversion in the Media Library and please let me know if you are using any other image optimization plugin
Thanks!
