Marko Vasiljevic

Hello,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello David,

Thank you for reaching out and I am happy to help!
The W3 Total Cache detects the Memcached if installed and if running. The notification indicates that the Memcached should be restarted
Check the service at the CLI/SSH: memcached-tool 127.0.0.1:11211 display and memcached-tool 127.0.0.1:11211 stats.
telnet 127.0.0.1 11211
should communicate with memcache and respond to status commands etc
Look if the service is running: ps afux | grep memc
restart the service if needed (as root/sudo): service memcached restart.

Hey Michael,

Thank you for reaching out.
We’ve received your email via the W3 Total Cache support channel.
We replied with some instructions so please provide more details there so we can assist you further.
Please continue the correspondence there so we can avoid duplicating the answer.
Thanks!

Hello Michael,

Thank you for reaching out and I am happy to help!
Just to confirm, you are trying to manage your W3 Total Cache subscription and you want your email updated for this?
If this is the case, please confirm this, and drop us a note directly via the W3 Total Cache plugin in Performance>Support or the contact form: https://www.w3-edge.com/contact/
So we can provide access to your account as this is a public forum.

Thanks!

• This reply was modified 8 months, 4 weeks ago by Marko Vasiljevic.

Hello,

We’ve received your reply.
Thanks! Can we please continue the correspondence via the support channel (email) to avoid duplicating the answers?
Thanks!

Hello,

Thank you for your patience and the details provided.
In 99% of the cases, there is no need to add anything manually so it’s all down to the server configuration and if the server allows the plugin to modify the files or not.
We cannot force this so in some cases such as yours, the server configuration prevents this.
I’ve checked the files and as I can see the rewrite is now taking place, and all the files look good in terms of not removing the characters. Can you please confirm this?
As for the CDN, and the minified files not being uploaded to the CDN, if you are using origin push, you may need to invalidate those files manually.
You should visit the page as logged in. That will find out which minified URLs are used by that page and the queue upload process of minified urls.
Go to the backend and check that the upload queue is empty. if not – process it.
visit page as logged in again. it should use cdn urls now.
Now you can purge the page cache and visit it as an anonymous user to check that cdn urls are used by page cached version too

I hope this helps!

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
The W3 Total Cache can also process background images and lazyload them. In some cases, the theme or some other plugin, or the way those images are added are also lazyloading those images, and doing this with the W3 Total Cache also can cause conflict, for example:
div class="footer-content lazy" style="background-image: url("https://guillaumelaccordeur.ca/wp-content/uploads/2021/06/Pied-dune-pianiste-et-pédales-du-piano.jpg");" data-bg="url("https://guillaumelaccordeur.ca/wp-content/uploads/2021/06/Pied-dune-pianiste-et-pédales-du-piano.jpg")" data-was-processed="true"

This being said, you can try and disable the option in Performance>User Experience Process background images which will prevent W3 Total Cache from lazyloading them, and if that does not work, simply add the URLs of those images to Performance>User Experience>Exclude words: field. Make sure to save all settings and purge the cache after each setting is changed.

I hope this helps!

Thanks!

Hello,

Thank you for your feedback.
Let me investigate this more and check all the details and I’ll get back to you once I have more information on this.
Thanks!

Hello,

Thank you for your feedback.
Is there a reason why the Rewrite structure is disabled is disabled? Are you having issues with the rewrite on your environment?
How it should work is when the Files are minified (manual or Auto) they should be stored in the /cache/minify/ folder if you are caching to disk.
the Rewrite structure is disabled, which may also be related to the gzip compression. You should also check if you have zlib enabled and that may be causing double compression.

I cannot replicate any of those things you mentioned as the files are minified correctly, gzip is enabled and the files are uploaded to the CDN.

When it comes to the javascript errors, I can confirm that the W3 Total Cache does not remove anything from the files when minified, so you may want to disable minify and see if any of the files are corrupted or if you are getting the errors in the console.
You should also provide details about your environment, the setup, the PHP and the wp version, the type of server, and the plan with your hosting provider.

I also want to mention that the replies will not be faster if you ask the same question in multiple channels, like here, via the plugin or the chat. Please understand that some issues are very specific to the environment and the server configuration and cannot be easily replicated.

Thanks!

Hello Allen,

Thank you for reaching out and I am happy to help!

The settings are stored in wp-content/w3tc-config/master.php. When the W3 Total Cache is temporarily disabled, this file is not removed. This being said, if the plugin is disabled and then enabled again, the settings will remain the same so you won’t need to re-configure from the start.

Thanks!

Hello Emiliano,

Thank you for reaching out and I am happy to help!

The general rule is that you should not cache the pages for logged-in users, simply because of the reason you mentioned. Once cached, the pages will show for the next visitor as cached. This may lead to the sharing of some sensitive information.

You cannot have separate cached pages from logged-in users and non-logged-in users. And even if that is available, you should have a separate cache based on the user to avoid sharing some sensitive/account details. This means, more caching, and more server resource consumption. Not to mention that the separate user caching would have to be based on the data that the user provides, and we cannot collect this data due to the GDPR rules.

However, W3 Total Cache is an advanced plugin for a reason, and you can achieve what you need, but this means some specific configuration.

As a guideline, you should disable caching for logged-in users and only allow caching for subscribers/customers (If this is the user role). Next, Browser Caching is a big NO in this case, so you should modify the Browser Cache for the HTML and set the expires headers to not cache and no-store. This will also impact non-logged-in users.

And of course, any pages with sensitive information like checkout, cart, or account should be excluded from the cache.
The login/logout is also something that should remain dynamic, so this depends on the plugin you are using for this. and you can use Page Fragment Caching, and wrap the PHP code for the login/logout with the mfunc to exclude that part of the page from being cached. Alternatively, you may use AJAX call for login/logout.

to direct your question directly, There is no way to only cache a couple of pages for logged in users. There is no option to add pages to cache only to exclude them from being cached.

I hope I explained this and let me know if you have any other questions.

Thanks!

• This reply was modified 10 months ago by Marko Vasiljevic.

Hello Brian,

Thank you for your patience.
I’ve had a chat with the management and there is no non-profit discount at this time for the bulk activations, however, I can confirm that we can give the 2 extra sites at the same rate of the 10 pack

Thanks!

Hello Brian,

Thank you for your feedback.
I will check more with the finance dept and the management, however, I can say now that we can go with 12 activations for the bulk of 10
If you have any other suggestions, please reach out directly via the plugin in Performance>Support or via the website contact form.
Thanks!

Hello Brian,

Thank you for reaching out and I am happy to help!
The DB Cluster option in W3 Total Cache is fixed and it’s working as expected when configured. After enabling Pro mode you will find an area inside the Database Cache box on the General Settings page. Click ‘Enable database cluster’ to enable the functionality
As for the licenses, do you need the Pro for all 12 websites?
As for the dev environments, you need to define(‘W3TC_PRO_DEV_MODE’, true) to wp-config.php and resave the license key, and use the same license key on the Prod instance.
Let me know if you have any other questions

Hello Roohan,

Thank you for reaching out and I am happy to help!
Can you please share the website URL and let me know what is the exact problem you are experiencing with the W3 Total Cache so I can check this and provide you with the correct solution for this?
Thanks!

Hello Hosea

Thank you for reaching out and I am happy to help!
Just to confirm, did this issue occur without the W3 Total Cache?
If this is the case, I can see that you are using Sucuri CDN and this means that you have a serverside layer of caching that needs to be cleared once the new content is added or existing updated.
Please check this with your hosting provider and see if you can set this up on the server because W3 Total Cache cannot clear the cache that it does not create itself.
Let me know if this helps!
Thanks!

Hello Marco,

Thank you for reaching out and I am happy to help!
Can you please check the W3 Total Cache settings in Performance>Minify and see if the option Rewrite URL structure is enabled?
If not, enable the option, save all settings and purge the cache.
Let me know if this helps!

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
The Minification is not used for the images. Minify is used for minifying and combining static assets like JS and CSS.
In the case of images, they need to be optimized. In the W3 Total Cache, there are some ways to optimize the images. WebP is a next-gen format that was designed specifically to compress graphics on the web. so you can use the Webp converter feature in the W3 Total Cache, to convert the images and serve them in the webp format.
Alternatively, you can also use the Lazyloading option for images.
If there is a need to resize images or scale them, you should either use some image optimization plugin for this or modify and re-upload images.

I hope this helps!

Thanks!

Hello,

Thank you for reaching out and I am happy to help.

There can be several reasons why the image conversion may not be working in W3 Total Cache.
Please check the server log for any PHP errors/messages/fatal errors as you may need to increase the Allowed memory size
Please check if you are using any security plugins that may be blocking the requests sent for conversion.
Check the network tab while conversion is active for any 404 Ajax calls.

Thanks!

• This reply was modified 12 months ago by Marko Vasiljevic.

Hello Alex,

Thank you for your feedback.
Please share all the information using our website contact form.
https://www.w3-edge.com/contact/
Thanks!