Marko Vasiljevic

Hello Heather,

Thank you for reaching out and I am happy to help!
Have you purged the cache in the W3 Total Cache once the update was finished and see if the issue still persists?
Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Can you please share if any other options besides the Page Cache are enabled in the General settings in W3 Total Cache and can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello Larry,

Thank you for your feedback.
Ah yes, this seems to be occurring problem with the wp 6.0 and above.
I’ll share this with the team and we’ll have to double-check this and make sure to avoid this.
Thank you for taking the time to report this.

Hello,

Thank you for reaching out and I am happy to help!
Can you please disable the settings one by one in W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
It seems that you did not save the W3 Total Cache settings after you verified the license key.
Remove the license key from Performance>General settings, Licensing sub-box, license field and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!

Thanks!

Hello Ryan,

Thank you for reaching out and I am happy to help!
W3 Total Cache does support PHP 8.3. The error you are mentioning is not comming from our plugin, so can you please share the full error or the screenshot where you are seeing this?
Thanks!

Hello Joe,

Thank you for your feedback.
The dev team is checking this issue and I’ll get back to you as soon as I have more information for you.
Thanks!

Hello Charles,

Thank you for reaching out and I am happy to assist you with this.
Can you please drop us a note directly via the W3 Total Cache support channel in Perfomance>Support>Billing or this contact form and provide the information about the subscription (This is a public forum so please don’t post any sensitive information), so we can share the information you need?
Thanks!

Hello Lucas,

Thank you for reaching out and I am happy to help!
I’ve replied to the W3 Total Cache support question in the wp.org topic you opened for this issue. Please continue the correspondence there so we can avoid duplicating the questions.
Thanks!

Hello,

Sorry for the late reply.
I was not able to replicate the issue you are referring to.
I’ve noticed that you have enabled both: “Don’t cache pages for logged-in users” and “Don’t cache pages for following user roles”
If you enabled “Don’t cache pages for logged-in users” there is no need to additionally disable caching for other user roles.
Can you pleas disable “Don’t cache pages for following user roles”, save all settings and purge the cache, and let me know if the issue persists?
Thanks!

Hello Alberto,

Thank you for reaching out and I am happy to help!
Can you please expand this more and let me know what exactly happens when you visit the website while logged in?
What happens if the W3 Total Cache is enabled and you visit the website while logged in?
Thanks!

Hello Jackson,

Thank you for reaching out and I am happy to help!
The W3 Total Cache Pro license is annually billed. So there is no option for monthly payment. I am sorry if this was misleading for you and please let me know where you have seen the 8.25$ / month option so we can remove this and make sure that this is more precise.
To confirm once more, the W3 Total Cache Pro license is annually billed and it’s $99/year.

Thanks!

Hello Adam,

Thank you for reaching out and I am happy to help!
Just to confirm, do you need 5 licenses in total, meaning 3 more W3 Total Cache Pro licenses besides the two you already own?
Can you please share the license? information via the plugin in Performance>Support>Billing as this is a public forum
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
First of all, thank you for your support and for the amazing review you posted on wp.org
To answer your question, in W3 Total Cache, you can enable Preload Requests in Performance>General settings>User Experience section. Please note that this is a Pro feature. Once enabled, you can go to Peeformance>User Experience, and add the URL of the image you wish to preload in the Preload Images: field.
Save all settings and purge the cache and that is it! Can you also please share which plugin you are using currently for this?
Thanks!

Hello Frank,

Thank you for reaching out and I am happy to help!
As this is a public forum, please reach out to us directly via the W3 Total Cache support channel via the plugin in Performance>Support>Billing, and provide the information there so we can share the license key and provide assistance with this!
Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Something is blocking the Ajax requests. The way this works is that W3 Total Cache is calling Ajax requests over and over and something from the server or some other plugin may be blocking them.
What you can do is to try disabling security plugins and see if that helps. As you can see in the dev tools, network tab when the setup guide is running there is a 404 Ajax requests, and that is the confirmation that something is blocking those requests to the requests limit was hit on the server. This is why you are getting the “Could not update the configuration” error.
The problem can also be a self-signed certificate, fancy permalinks are disabled, or the the php-curl was missing

Thanks!

Hello

Thank you for reaching out and I am happy to help!
This is for the “Anonymously track usage to improve product quality” option that you can enable/disable in Performance>General Settings>Miscellaneous section of the plugin.
To answer your question, W3 Total Cache will still run normally on your website, the only thing is that you are not sharing the usage of the plugin, like the options used etc.
I hope this helps!

Thanks!

Hello Danil,

Thank you for reaching out and I am happy to help!
The W3 Total Cache does add the .webp extension to the images once converted. We are not replacing the existing images, we are converting them via the W3TC API and serving them as webp, without changing the extension to .webp.
Are you using any other plugin like some image optimization plugin to convert the images to webp?
Thanks!

Hello Pavel,

Thank you for reaching out and I am happy to help!
I’ve sent you an email via the W3 Total Cache support channel. Since this is a public forum, The details about your license and the instructions to activate it were sent to the email you used for this topic it@
Please continue the correspondence there if needed so we can avoid sharing sensitive information in public.
Thanks

Hello,

Thank you for your feedback and I am sorry about the typo.
Yes, I meant /wp-content/ instead of /wp-config/ So for example if you want to exclude legal_blocks.js just add /wp-content/plugins/iubenda-cookie-law-solution/assets/js/legal_blocks.js to Performance>Minify>Advanced>“Never minify following JS files”

I hope this helps!

Thanks!