Marko Vasiljevic

Hello Frank,

I was reffering to the email we replied to for danredmedia @ your provider
Please check your email and reply to it if you have any other questions and follow the instructions there.
I’ve re-sent the email.

Thanks!

Hello Alex,

Please reach out directly to us via the W3 Total Cache support channel within the plugin in Performance>Support, and share your license key there and the copy of the /wp-content/w3tc-config/master.php file

Thanks!

Hello Alex,

Thank you for reaching out and I am happy to help!
All the information about your W3 Total Cache Pro license key was set to the email used for the subscription. Please check your Gmail account as this is what you used for the subscription.
If you do not see the Pro features enabled, remove the license key from Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license, verify the license with the “verify license button” and save all settings.

W3 Total Cache Pro should be active after these steps!
As for your Premium support question, you have the Premium support options in Performance>Support within the plugin. There, you can choose the Performance Audit or the Plugin configuration solution.

Thanks!

Hello Frank,

Thank you for reaching out.
We’ve received your email via the W3 Total Cache support channel and replied to it with all the information regarding your license and activation.
Please ask any questions there so we can avoid duplicating the answers, if there are any other questions of course.
Thanks!

Hello Jeff,

Thank you for reaching out and I am happy to help!
As you already know, we already have a W3 Total Cache Pro bundle for 10 websites. This is 50% discount per license.
At the moment, you can get two of 10 Site Licenses.
If you have any other proposal please reach out directly to us via the plugin in Performance>Support or the website contact form.

Thanks!

Hello,

Thank you for reaching out and I am happy to help!

Can you please disable the settings one by one in W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?

Thanks!

Hello Doug,

I am sorry about the issue you are experiencing and I am happy to help!
First, we need to determine which option in the W3 Total Cache may be causing this. Can you please disable the settings one by one in Performance>general settings, save the settings and purge the cache after each setting is disabled, and see which one might be causing the issue?
Since it’s a logo issue, please start with the Lazyloading option, disable it save all settings and purge the cache.
If the issue is related to the Lazyload, you can re-enable Lazyloading, and add the URL of the logo image in Performance>User Experience>Exclude words. Again make sure to save all settings and purge the cache.

Let me know if this helps!

Thanks!

Hello David,

Thank you for reaching out.
Please note that this is a public form so I’ve removed the sensitive information you shared. Since we are not providing any support regarding the W3 Total Cache Pro licenses here due to the mentioned fact of a public forum, please reach out directly to us via the W3 Total Cache support channel within the plugin in Performance>Support>Billing, or the website contact form. there you can provide detailed information about your subscription so we can check this for you.
Thanks!

Hello Joren

Thank you for reaching out and I am happy to help!

Can you please share specifically what happens when you try to upload a new image in the medial library when the CDN option is enabled?
Please go to the W3 Total Cache settings – Performance>CDN>Advanced, and enable the option “Only purge CDN manually” Save all settings and purge the cache, and let me know if the issue persists.
Thanks!

Hello Lydia,

Thank you for reaching out and I am happy to help!
For this, you can use W3 Total Cache plugin.
Please note that you can download the plugin directly from your plugins section in the Dashboard, and once installed and activated, you can enable Minify in Performance>General settings.
In Performance>Minify, you can find more advanced settings, and you can choose to minify all the files or just CSS files.

Let me know if this helps!

Thanks!

Hello Trey,

Thank you for reaching out and I am happy to help!
As the notification states, the current db.php drop-in file is not a W3 Total Cache drop-in. This means that you are using another solution for DB caching besides W3 Total Cache.
To resolve this, please disable DB caching in the Performance>General settings, save all settings, and purge the cache, or if you want to use W3 Total Cache DB caching, disable the other plugin used for this, and delete the db.php file from the wp-content folder on your server.

Let me know if this helps!

Thanks!

Hello Lewis,

Thank you for your feedback
WordPress is a content management system (CMS) that allows you to host and build websites. The hosting provider is the server on which WordPress is installed on and where the website files are located.
Can you please share with which hosting provider you have an account?

Thanks!

Hello Lewis,

Thank you for reaching out and I am happy to help.
I am unable to see the screenshot you attached so can you please upload the image to imgur.com and share the link?
Some hosting providers do not allow W3 Total cache or other caching plugins to be installed and active. Can you please share your hosting provider and if it allows caching plugins?
Thanks!

Hello Joe,

The problem is with the version of the Safari. I’ve tested this on 17.0 and everything works as expected.
The version you are using is more than a year old and it does not mean that it does not support webp, it just means that that version has some problems that were fixed later on with other updates

Thanks!

Hello Alex,

Thank you for reaching out.
Please contact us directly via the W3 Total Cache support channel in Performance>Support or the website contact form
Also, please let us know what did now work for you and what was the configuration of the W3 TOtal Cache, as well as what t were you trying to achieve with the Pro version.

Thanks!

Hello,

Thank you for reaching out and I am happy to help!
Can you please share where you are seeing that the data is coming from DB cache?
I’ve checked the website and I do not see that the layout is broken.
Can you please share the screenshot of what you are seeing? If the W3 Total Cache is disabled it means that it does not have any effect on the website and the website performance.
Thanks!

Hello Adam,

Thank you for reaching out and I am happy to help!
We have not received any requests from you via the W3 Total Cache support channel.
Please reach out to us via https://www.w3-edge.com/contact/

Thanks!

Hello Nikos,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it.
Please continue the correspondence there so see can avoid duplicating the answers.
Thanks!

Hello Gernot,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Joanne,

Thank you for reaching out and I am happy to assist you with this.
These are simple deprecation notifications and there is no malware. This means that some code was deprecated and not in use
W3 Total Cache supports various PHP and WP versions as some websites are not updated to the latest versions.

This will be checked and removed for future updates.

In any case, you do not have anything to worry about when it comes to the security of the website and any potential malware in the W3 Total Cache.

Thanks!