Forum Replies Created
- AuthorPosts
- Marko VasiljevicKeymaster
Hello Lewis,
Yes, it seems like the server limitation.
Please reach out to your hosting provider and check if the caching plugins are allowed.
Thanks!Marko VasiljevicKeymasterHello Lewis,
Thank you for reaching out and I am happy to help.
I am unable to see the screenshot you attached so can you please upload the image to imgur.com and share the link?
Some hosting providers do not allow W3 Total cache or other caching plugins to be installed and active. Can you please share your hosting provider and if it allows caching plugins?
Thanks!Marko VasiljevicKeymasterHello Stephane,
Thank you for reaching out and I am happy to assist you with this.
Remove the license key from W3 Total Cache installation from https://hammampacha.com/shop Performance>General settings, Licensing sub-box, license field, and save all settings. Re-enter the license in https://hammampacha.com , verify the license with the “verify license button” and save all settings.
W3 Total Cache Pro should be active after these steps!
Thanks!
Marko VasiljevicKeymasterHello Joe,
The problem is with the version of the Safari. I’ve tested this on 17.0 and everything works as expected.
The version you are using is more than a year old and it does not mean that it does not support webp, it just means that that version has some problems that were fixed later on with other updatesThanks!
Marko VasiljevicKeymasterHello Joe,
The problem is with the version of the Safari. I’ve tested this on 17.0 and everything works as expected.
The version you are using is more than a year old and it does not mean that it does not support webp, it just means that that version has some problems that were fixed later on with other updatesThanks!
Marko VasiljevicKeymasterHello Alex,
Thank you for reaching out.
Please contact us directly via the W3 Total Cache support channel in Performance>Support or the website contact form
Also, please let us know what did now work for you and what was the configuration of the W3 TOtal Cache, as well as what t were you trying to achieve with the Pro version.Thanks!
Marko VasiljevicKeymasterHello Joe,
Thank you for reaching out and I am happy to help!
Can you please share the page on which the specific images are not loading on Safari Browser?
Once images are converted, the W3 Total cache is using a rewrite to serve images as webp. This is read as a content type on browsers.
Safari does support webp, however, the problem may be with the encoding of the images and how those mages are added to the website.
Please share the page so I can inspect this.
Thanks!Marko VasiljevicKeymasterHello,
Thank you for reaching out and I am happy to help!
Can you please share where you are seeing that the data is coming from DB cache?
I’ve checked the website and I do not see that the layout is broken.
Can you please share the screenshot of what you are seeing? If the W3 Total Cache is disabled it means that it does not have any effect on the website and the website performance.
Thanks!Marko VasiljevicKeymasterHello Dru,
Thank you for reaching out and I am happy to help!
We do not have any subscription associated with the last four of the CC provided or the email you shared.
Please reach out to us directly via the W3 Total Cache support channel in the plugin Performance>Support or the website contact form:
https://www.w3-edge.com/contact/Thanks!
Marko VasiljevicKeymasterHello Adam,
Thank you for reaching out and I am happy to help!
We have not received any requests from you via the W3 Total Cache support channel.
Please reach out to us via https://www.w3-edge.com/contact/Thanks!
Marko VasiljevicKeymasterHello,
Thank you for reaching out and I am happy to help!
You can download the W3 Total Cache from the link below:
https://downloads.wordpress.org/plugin/w3-total-cache.2.5.0.zip
Once downloaded and installed, apply the license key.
Enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.W3 Total Cache Pro should be active after these steps!
Thanks!
Marko VasiljevicKeymasterHello Nikos,
Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it.
Please continue the correspondence there so see can avoid duplicating the answers.
Thanks!October 10, 2023 at 1:22 pm in reply to: no detections of cloudflare cdn was made in testing #108577Marko VasiljevicKeymasterHello Sally,
Thank you for reaching out and I am happy to help!
I am not quite sure what you mean byno detections of cloudflare cdn was made in testing
As I can see, THe website is served from Cloudflare and I am not sure what you are trying to test and where you cannot detect the Cloudflare in the W3 Total Cache.
Please clarify this for me so I can assist you more with this and share a screenshot of what you are seeing so I can understand this better and assist you with this!Thanks!
Marko VasiljevicKeymasterHello Gernot,
You are most welcome!
We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!Marko VasiljevicKeymasterHello,
Thank you for your feedback.
Please check your files and folder permissions on your server and make sure that these are sett as follows:
folders – 755
files – 644This will allow you to modify and delete the files.
Thanks!
October 6, 2023 at 11:46 am in reply to: WPMU DEV Malware Scan showing suspicious code in W3 plugin #108036Marko VasiljevicKeymasterHello Joanne,
Thank you for reaching out and I am happy to assist you with this.
These are simple deprecation notifications and there is no malware. This means that some code was deprecated and not in use
W3 Total Cache supports various PHP and WP versions as some websites are not updated to the latest versions.This will be checked and removed for future updates.
In any case, you do not have anything to worry about when it comes to the security of the website and any potential malware in the W3 Total Cache.
Thanks!
Marko VasiljevicKeymasterHello,
Thank you for reaching out and I am happy to help!
Just to confirm, you were not able to remove all W3 Total Cache files from the server?
Can you please let me know what happened when you tried to delete:
– cache folder
– upgrade folder
– w3-total-cache folder in wp-content/pluginsYou should make sure that all mentioned files are deleted to ensure that the W3 Total Cache is completely removed from the server, and then re-install the plugin in the plugin section.
Please let me know if this helps!Marko VasiljevicKeymasterHello Robert,
We have received your email via the W3 Total Cache support channel and replied to it.
Please continue the correspondence there so we can avoid duplicating the answers.Thanks!
Marko VasiljevicKeymasterHello,
Thank you for reaching out and I am happy to help!
The W3 Total Cache uses the rewrite capabilities of your server to serve the images as a webp.
All images converted with the Image Service tool are sent to a third-party server maintained by the W3 Total Cache team which reduces resource consumption and allows for a large number of conversions in environments where resources can be limited such as shared hosting. Images sent to the W3TC server for conversion are only held temporarily and no permanent information is kept on the server regarding the images.
The images are converted:
https://financebenz.com/wp-content/uploads/2023/07/Delete-Transaction-History-Featured-Image.webpHowever, you cannot download images as webp. webp is a web format.
I hope this answers your questions.
Thanks!
September 27, 2023 at 1:15 pm in reply to: Fatal error when activating plugin after upgrade to php 8.1 and WordPress 6.3.1 #106979Marko VasiljevicKeymasterHello,
Thank you for reaching out and I am happy to help!
Can you please share which caching method you are using in the W3 Total Cache Performance>General Settings for Object Caching?
If it’s set to disk, please disable this option purge the cache, and manually remove the wp-content/cache/object folder.
Let me know if this helps!Thanks!
Marko VasiljevicKeymasterHello Erwin,
Thank you for reaching out and I am happy to help!
You can disable Fragment Caching in W3 Total Cache Performance>Extensions, and click on Deactivate.
As for the PHP warning, make sure that the Caching method is selected for Fragment Cache in Performanc>General settings – Fragment caching.
The second part should not be needed if the Fragment Cache is disabled.
Thanks!Marko VasiljevicKeymasterHello,
Thank you for reaching out.
Since this is a public forum, please reach out directly via the W3 Total Cache support channel in Performance>Support>Billing, and provide your details about the purchase so I can check the subscription and provide you with the invoice requested.
Thanks!Marko VasiljevicKeymasterHello,
Thank you for reaching out.
Since this is a public forum, please reach out directly via the W3 Total Cache support channel in Performance>Support>Billing, and provide your details about the purchase so I can check the subscription and provide you with the invoice requested.
Thanks!Marko VasiljevicKeymasterHello Laura,
Thank you for reaching out and I am happy to assist you with this.
I’ve checked your website and I can see that you have some other caching plugin installed and the W3 Total Cache is not active.
Can you please confirm that you installed another plugin?
Thanks!Marko VasiljevicKeymasterHello,
Thank you for reaching out and I am happy to help!
Can you please try to exclude the sitemap from being cached by the W3 Total Cache?
Please check the Rankmath documentation for this.
I hope this helps!
Thanks!September 14, 2023 at 12:40 pm in reply to: Critical Cache Management Issues in W3 Total Cache Plugin #105574Marko VasiljevicKeymasterHello Micha,
Thank you for reaching out and I am happy to help.
This is not a bug in W3 Total Cache, and there are a lot of factors when it comes to the cache refresh and cache purging.
The ‘Expires header lifetime’ value is the Browser Cache value – header.
_old files are created when the cache is purged.
It’s fine to have _old files. If you always have only _old files – that’s a sign something purges the cache all the time. Like theme or some plugin.
Depending on the configuration in Performance>Page Cache>Purge policy, the cache can be purged once the content is updated or a new article is created.
As mentioned above, some plugins or themes may call the purge of the cache if they are using the filter that exists in the W3 Total Cache.
To be safe, please check your Purge log in Performance>General settings>Debug>PageCache purge log and see what is calling the cache purge.
Thanks!September 14, 2023 at 12:34 pm in reply to: Looking to reclaim my account/ upgrade ver of W3 Total Cache. #105572Marko VasiljevicKeymasterHello William,
Thank you for reaching out.
As I’ve mentioned in the previous topic, please reach out to us directly via the W3 Total Cache plugin in Performance>Support or via the website contact form.
This is a public forum, and because of that I removed the emails and I cannot share the license key here.
We are awaiting your email.
Thanks!Marko VasiljevicKeymasterHello Cynthia,
As I’ve mentioned before, the problem with GPS is the external resources that are loading on your website.
And as I explained before, the 3rd party resources cannot be optimized by the W3 Total Cache.
If you check the opportunity tabs in google page speed you can see the following:
Removing those resources would mean removing gta, facebook and any other scripts that are loading on your website.Marko VasiljevicKeymasterHello Cynthia,
Every test I performed suggests that the website is in optimal condition.
The time to the first byte is excellent and there are no issues with caching. Additionally, you are serving the website from Cloudflare.
Please see the Gtmetrix report below:
As for Minify, You are using Cloudflare Minify as I can see, however, you can check if Minify is enabled in the Performance>General settings. Please note that is not recommended to use more than one minify solution.
Thanks!Marko VasiljevicKeymasterHello William,
Please reach out via the W3 Total Cache support channel via the plugin in Performance>SUpport and provide the payment details so we can check for this and provide you with the account nad license access.
Thanks!Marko VasiljevicKeymasterHello Will,
Thank you for reaching out and I am happy to help!
Currently, we are not offering any trial Pro licenses for the W3 Total Cache, or offering monthly payments for the license.
Can you please share which Pro option you are looking for to improve the performance of your website?
Thanks!Marko VasiljevicKeymasterThank you for your feedback.
The results may vary, however I’ve attached the test from mobile as well below:
The issues may come from the external – 3rd party resources.
In your case:blogherads.com 253.4 KiB 188.6 KiB
/static/blogherads.js(ads.blogherads.com)
253.4 KiB
188.6 KiB
Facebook Social 120.0 KiB 54.8 KiB
…plugins/openbridge3.js?v=next(connect.facebook.net)
83.5 KiB
29.0 KiB
…config/580…?v=next&r=stable&domain=www.sharingthewander.com(connect.facebook.net)
36.5 KiB
25.9 KiB
stay22.com 68.6 KiB 40.8 KiB
/letmeallez.js(scripts.stay22.com)
68.6 KiB
40.8 KiB
Google Tag Manager Tag-Manager 83.0 KiB 31.5 KiB
/gtag/js?id=G-LKXD9SZMMZ(www.googletagmanager.com)
83.0 KiB
31.5 KiBAs you an see above these files are loading from external servers and cannot be optimized because they are not on your server.
Marko VasiljevicKeymasterHello Cynthia,
Thank you for reaching out.
I’ve tested your website and the speed is great with the W3 Total Cache.
I’ve uploaded the Google Page speed score from Lighthouse, and the score is awesome.
The speed is the same using the webpagetest in all 3 rungs when I tested.
The “yellow bars” are related to the external files loading on your website (facebook, google ads, etc)
Marko VasiljevicKeymasterHello Otso,
I am sorry about the issue you are experiencing and I am happy to help!
First, we should determine which option in W3 Total Cache may be causing the issue.
Can you please disable W3 Total Cache settings one by one, save settings, and purge the cache after you disable each setting and see which one might be causing this?
Thank you!Marko VasiljevicKeymasterHello Emmi,
Thank you for reaching out and I am happy that the CDN functionality in W3 Total Cache works great for you.
Unfortunately, the CDN feature is integrated into the W3 Total Cache, and making a separate plugin for this would be a lot of work.
I understand that you may not need any other caching features, however, you can simply keep all other settings disabled in the W3 Total Cache, using only the CDN feature to serve static assets from the CDN.
I hope this helps!
Thanks!Marko VasiljevicKeymasterHello Marko,
I am sorry about the issue you are experiencing and I am happy to assist you with this.
I’ve replied to the wp.org forum topic regarding this issue with the W3 Total Cache configuration.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!Marko VasiljevicKeymasterHello Ricard,
Thank you for reaching out and I am happy to help!
Can you please share if this section is on a specific page (and share the URL of the page if possible) or is it embedded in the one-page website?
In W3 Total Cache you can exclude pages from being cached in Performance>Page Cache>Advanced>” Never Cache following pages” or, you can use Page Fragment Cache to wrap the specific PHP code withand therefore exclude this part of the page from being cached. Please check the FAQ in the link provided for more details about Page Fragment Cache.
I hope this helps!
Thanks!
Marko VasiljevicKeymasterHello Rosen,
Thank you for reaching out and I am happy to assist you with this.
The optimal W3 Total Cache configuration takes into account a number of factors: your theme, your plugins, and the technologies available on the server. Since everyone’s site, traffic and theme are different, there is no one-size-fits-all solution.This service also takes into account the idiosyncrasies of Web Performance Optimization (WPO) in a WordPress context. What this means is that WPO best practices have to be modified for WordPress because of how the application operates. The number of counter-intuitive realities could fill a small book.
In your case, the most problematic things are the unused scripts that are loading on your website. Unfortunately, since those are all external scripts, meaning 3rd party scripts loading from another server on your website, those files cannot be optimized.
The second thing is render-blocking resources. I’ve noticed that you’re using Cloudflare so, please check if Minify is enabled there. If so, disable it and use W3 Total Cache Minify, to minify JS and CSS files.
The Pro version of the plugin offers additional features, that can be used to improve the performance and resolve the Google page speed issues.
I would however recommend a full website Performance Audit as a Premium support solution.Thanks!
Marko VasiljevicKeymasterHello Kevin,
Thank you for reaching out and I am happy to assist you with this.
If convenient, can you please share your website URL?
In the Woocommerce settings, there should be a setting to Ajax add to cart for WooCommerce. This will bypass the cache and load the cart dynamically with W3 Total Cache.
Also, check if the cache control and expires header is set for the HTML&XML section in Performance>Browser Cache and disable it, save all settings, and purge the cache.
Make sure that the option “Don’t cache pages for logged-in users” is enabled in Performance>Page Cache.Let me know if this helps!
Thanks!
Marko VasiljevicKeymasterHello Patrick,
Thank you for reaching out and I am happy to assist you with this.
The page is cached in W3 Total Cache once visited, however, if you purge the current page while logged in you can see the string ?w3tc_note=pgcache_purge_post added to the URL or ?w3tc_note=flush_all if you purge all cache.Let me know if this helps!
Thanks!
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