Marko Vasiljevic

Hello Adam,

Thank you for reaching out and I am happy to help!
We have not received any requests from you via the W3 Total Cache support channel.
Please reach out to us via https://www.w3-edge.com/contact/

Thanks!

Hello Nikos,

Thank you for reaching out and I am happy to help!
We’ve received your email via the W3 Total Cache support channel and replied to it.
Please continue the correspondence there so see can avoid duplicating the answers.
Thanks!

Hello Gernot,

You are most welcome!

We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
Thanks!

Hello Joanne,

Thank you for reaching out and I am happy to assist you with this.
These are simple deprecation notifications and there is no malware. This means that some code was deprecated and not in use
W3 Total Cache supports various PHP and WP versions as some websites are not updated to the latest versions.

This will be checked and removed for future updates.

In any case, you do not have anything to worry about when it comes to the security of the website and any potential malware in the W3 Total Cache.

Thanks!

Hello Robert,

We have received your email via the W3 Total Cache support channel and replied to it.
Please continue the correspondence there so we can avoid duplicating the answers.

Thanks!

Hello,

Thank you for reaching out and I am happy to help!

Can you please share which caching method you are using in the W3 Total Cache Performance>General Settings for Object Caching?
If it’s set to disk, please disable this option purge the cache, and manually remove the wp-content/cache/object folder.
Let me know if this helps!

Thanks!

Hello,

Thank you for reaching out.
Since this is a public forum, please reach out directly via the W3 Total Cache support channel in Performance>Support>Billing, and provide your details about the purchase so I can check the subscription and provide you with the invoice requested.
Thanks!

Hello Laura,

Thank you for reaching out and I am happy to assist you with this.
I’ve checked your website and I can see that you have some other caching plugin installed and the W3 Total Cache is not active.
Can you please confirm that you installed another plugin?
Thanks!

Hello Micha,

Thank you for reaching out and I am happy to help.
This is not a bug in W3 Total Cache, and there are a lot of factors when it comes to the cache refresh and cache purging.
The ‘Expires header lifetime’ value is the Browser Cache value – header.
_old files are created when the cache is purged.
It’s fine to have _old files. If you always have only _old files – that’s a sign something purges the cache all the time. Like theme or some plugin.
Depending on the configuration in Performance>Page Cache>Purge policy, the cache can be purged once the content is updated or a new article is created.
As mentioned above, some plugins or themes may call the purge of the cache if they are using the filter that exists in the W3 Total Cache.
To be safe, please check your Purge log in Performance>General settings>Debug>PageCache purge log and see what is calling the cache purge.
Thanks!

Hello Cynthia,

As I’ve mentioned before, the problem with GPS is the external resources that are loading on your website.
And as I explained before, the 3rd party resources cannot be optimized by the W3 Total Cache.
If you check the opportunity tabs in google page speed you can see the following:

Removing those resources would mean removing gta, facebook and any other scripts that are loading on your website.

Hello William,

Please reach out via the W3 Total Cache support channel via the plugin in Performance>SUpport and provide the payment details so we can check for this and provide you with the account nad license access.
Thanks!

Thank you for your feedback.

The results may vary, however I’ve attached the test from mobile as well below:
The issues may come from the external – 3rd party resources.
In your case:

blogherads.com 253.4 KiB 188.6 KiB
/static/blogherads.js(ads.blogherads.com)
253.4 KiB
188.6 KiB
Facebook Social 120.0 KiB 54.8 KiB
…plugins/openbridge3.js?v=next(connect.facebook.net)
83.5 KiB
29.0 KiB
…config/580…?v=next&r=stable&domain=www.sharingthewander.com(connect.facebook.net)
36.5 KiB
25.9 KiB
stay22.com 68.6 KiB 40.8 KiB
/letmeallez.js(scripts.stay22.com)
68.6 KiB
40.8 KiB
Google Tag Manager Tag-Manager 83.0 KiB 31.5 KiB
/gtag/js?id=G-LKXD9SZMMZ(www.googletagmanager.com)
83.0 KiB
31.5 KiB

As you an see above these files are loading from external servers and cannot be optimized because they are not on your server.

Hello Otso,

I am sorry about the issue you are experiencing and I am happy to help!
First, we should determine which option in W3 Total Cache may be causing the issue.
Can you please disable W3 Total Cache settings one by one, save settings, and purge the cache after you disable each setting and see which one might be causing this?
Thank you!

Hello Marko,

I am sorry about the issue you are experiencing and I am happy to assist you with this.

I’ve replied to the wp.org forum topic regarding this issue with the W3 Total Cache configuration.
Please continue the correspondence there so we can avoid duplicating the answers.
Thanks!

Hello Rosen,

Thank you for reaching out and I am happy to assist you with this.
The optimal W3 Total Cache configuration takes into account a number of factors: your theme, your plugins, and the technologies available on the server. Since everyone’s site, traffic and theme are different, there is no one-size-fits-all solution.

This service also takes into account the idiosyncrasies of Web Performance Optimization (WPO) in a WordPress context. What this means is that WPO best practices have to be modified for WordPress because of how the application operates. The number of counter-intuitive realities could fill a small book.
In your case, the most problematic things are the unused scripts that are loading on your website. Unfortunately, since those are all external scripts, meaning 3rd party scripts loading from another server on your website, those files cannot be optimized.

The second thing is render-blocking resources. I’ve noticed that you’re using Cloudflare so, please check if Minify is enabled there. If so, disable it and use W3 Total Cache Minify, to minify JS and CSS files.
The Pro version of the plugin offers additional features, that can be used to improve the performance and resolve the Google page speed issues.
I would however recommend a full website Performance Audit as a Premium support solution.

Thanks!

Hello Patrick,

Thank you for reaching out and I am happy to assist you with this.
The page is cached in W3 Total Cache once visited, however, if you purge the current page while logged in you can see the string ?w3tc_note=pgcache_purge_post added to the URL or ?w3tc_note=flush_all if you purge all cache.

Let me know if this helps!

Thanks!

Hello

Thank you for reaching out and I am happy to answer your question about the W3 Total Cache Pro license

1. No, we are not offering NY free trials at the moment.
2. Yes, we are offering a 30-day money-back guarantee.
3. The optimal W3 Total Cache configuration takes into account a number of factors: your theme, your plugins, and the technologies available on the server Since everyone’s site and traffic and theme are different, there is no one size fits all solution.
   W3 Total Cache will make your website faster and that is a fact, however, there are some Google Page speed suggestions that are outside of any plugin scope. For example, in your case, there are some issues with unused CSS. And this is something that W3 Tota Cache cannot do. W3TC can optimize, minify and cache minified CSS and eliminate render-blocking resources, but it cannot remove unused CSS/JS, and no plugin can, because W3TC cannot know if the CSS loading on a s specific page by any other plugin or a theme should load on that page

Before you purchase the license, please let me know what you are trying to achieve so I can suggest the proper solution for you.

Thanks!

Hello

Thank you for reaching out and I am happy to help!

Yes, you can find the information about configuring FSD CDN with Cloudfront on our W3 Total cache wiki page.
Please check this link for more information.

Thanks!

Hello,

This should be done in the template where this cart is executed, for example, the header.php
there instead of the PHP tags, you should wrap the code with as suggested in the FAQ.
Thanks!

Hey Tim,

Thank you for your feedback.
I am asking this because I can see the following headers:
X-Cdn-Cache-Status:
X-Origin-Cache-Status:

Can you please let me know about these?
Thanks!