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Viewing 40 posts - 241 through 280 (of 924 total)
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  • in reply to: W3 total cache pro #98504
    Marko Vasiljevic
    Keymaster

    Hello Giuseppe,

    Thank you for reaching out and I am happy to assist you with this.
    To enable the W3 Total Cache Pro, enter the license key in Performance>General settings, Licensing sub-box, license field, verify the license with the “verify license button” and save all settings.

    W3 Total Cache Pro should be active after these steps!

    Let me know if this helps!

    Thanks!

    in reply to: Caching issue #97920
    Marko Vasiljevic
    Keymaster

    Hey Tim,

    Sorry for the late reply.
    Yes, I can also see the changes.
    The possible issue may be that the website was open in the browser, and it was not reloaded. Even if the cache is purged, browsing through the website after this will still show the old cached pages.
    So they should check in the incognito window, or reload the page crtl+f5

    I hope this helps!

    Thanks!

    in reply to: Caching issue #97919
    Marko Vasiljevic
    Keymaster

    Hey Tim,

    Sorry for the late reply.
    Yes, I can also see the changes.
    The possible issue may be that the website was open in the browser, and it was not reloaded. Even if the cache is purged, browsing through the website after this will still show the old cached pages.
    So they should check in the incognito window, or reload the page crtl+f5

    I hope this helps!

    Thanks!

    in reply to: Caching issue #97668
    Marko Vasiljevic
    Keymaster

    Hello Tim,

    Thank you for reaching out and I am happy to assist you with this.
    I’ve checked the website and busted the cache, and both versions look the same for me. Can you please share what is actually updated? Content or some styling of the website?
    Is there a chance you could share what it suppose to look like (before and after disabling W3TC), because I can see that the W3 Total Cache is installed and active, and again, I am not seeing the difference when the cache is bypassed?

    Thanks!

    in reply to: Enabling Encryption in transit with AWS #97404
    Marko Vasiljevic
    Keymaster

    Hello Mark,

    Thank you for reaching out and I am happy to assist you with this.
    Let me check this and research a bit more and I’ll get back to you with more information regarding adding this to the W3 Total Cache plugin.
    Thanks!

    in reply to: W3 Total Cache – Cart empty on home page #97222
    Marko Vasiljevic
    Keymaster

    Hello Wayne,

    Thank you for reaching out!
    Can you please disable the HTML&XML Cache-control and expires header in W3 Total Cache Perofmrance>Browser Cache, save all settings and purge the cache and see if the problem persists?
    Thanks!

    in reply to: Ideal Settings for Sitemaps #97116
    Marko Vasiljevic
    Keymaster

    Hey Mel,

    Yes, the settings are just fine. There is no need to make any changes.
    Thanks!

    in reply to: Ideal Settings for Sitemaps #97007
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for reaching out and I am happy to assist you with this.
    This is not related to the W3 Total Cache plugin.
    The sitemap URL is throwing 404 because it does not exist on your server or by that name. The Rankmath generated sitemap works:
    https://www.hundetraining-mit-roya.at/sitemap_index.xml

    Once again, this is not because of the W3TC.

    Thanks!

    in reply to: Refund W3 Cache #96178
    Marko Vasiljevic
    Keymaster

    Hello Nick,

    We received the email you sent a day ago and replied to it.
    Please check your email.

    Thanks!

    in reply to: exclude sitemaps from caching #96167
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for reaching out.

    I’ve checked the sitemap you provided and as I can see all the steps you have taken in the W3 Total Cache, successfully secluded the sitemap from being cached. As I can see your sitemap is not cached now, so there is no need to add or remove additional steps.

    And no, I don’t believe there will be any google penalties because of this.

    Thanks!

    Marko Vasiljevic
    Keymaster

    Hello,

    Thank you for reaching out.
    Since this is a public forum, I’ve removed the license key.
    We’ve received your email via the W3 Total Cache support channel and replied to it.
    Please follow the instructions provided there.
    Thanks!

    in reply to: Image Service still serving PNG instead of WEBP #95724
    Marko Vasiljevic
    Keymaster

    Hello Ryan,

    Thank your feedback. Are you using Nginx or Apache? Please check the nginx.conf/.htaccess file and check for the W3TC webp rules.
    Also can you please change the Cloudflare Browser Cache TTL to respect the origin headers?

    Thanks!

    in reply to: YUI Compressor #95722
    Marko Vasiljevic
    Keymaster

    Hey Adam,

    Thank you for your feedback.

    It would be great if you could share what the problem was.
    As for Brotli, please run the compatibility check in the W3TC dashboard and share the screenshot.
    Thanks!

    in reply to: Unlimited sites licensing #95719
    Marko Vasiljevic
    Keymaster

    Hello Davide,

    W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, We are offering plans for a single license activation on multiple installations.

    The bulk of 5 activations – $350/year

    The bulk of 10 activations – $500/year

    We do not have any unlimited license plans at the moment.

    If you are interested in the plans above, please email us for more information.

    Thanks!

    in reply to: Image Service still serving PNG instead of WEBP #95503
    Marko Vasiljevic
    Keymaster

    Hello Ryan,

    Thank you for reaching out and I am happy to assist you with this.
    As I can see, the images are converted:
    https://www.techatcost.co.za/wp-content/uploads/2022/02/microsoft-surface-ac-adapter-65w-1-600×600.webp

    The thing that I can see is that the caching and the browser caching are also handled by Cloudflare. Have you purged all cache in the W3 Total Cache and have you also purged the Cloudflare cache after converting the images?
    Thanks!

    in reply to: Database cluster #95381
    Marko Vasiljevic
    Keymaster

    Hello Everyone,

    First of all, my sincerest apologies for the delay on this matter.
    We have managed to find the problem and the reason why we could not replicate the issue. In the past weeks, we’ve put a lot of effort into this and we have found the solution.
    This problem will be fixed in the next release, and since we need to change some files, unfortunately, it’s not a one-liner fix.

    I’ll make sure to share the fix immediately once we confirm it’s working.

    Once again, thank you for your patience, and please make sure to check for the upcoming release, or this topic thread where I’ll share the information about the fix.

    Thank you once again!

    in reply to: Database cluster #95380
    Marko Vasiljevic
    Keymaster

    Hello Everyone,

    First of all, my sincerest apologies for the delay on this matter.
    We have managed to find the problem and the reason why we could not replicate the issue. In the past weeks, we’ve put a lot of effort into this and we have found the solution.
    This problem will be fixed in the next release, and since we need to change some files, unfortunately, it’s not a one-liner fix.

    I’ll make sure to share the fix immediately once we confirm it’s working.

    Once again, thank you for your patience, and please make sure to check for the upcoming release, or this topic thread where I’ll share the information about the fix.

    Thank you once again!

    in reply to: YUI Compressor #95376
    Marko Vasiljevic
    Keymaster

    Hello Adam,

    Thank you for your feedback.
    We need to replicate this and make sure that the paths are correct and the Java is installed correctly
    I’ll get back to you once I have more details and am able to replicate the problem.
    FOr the time being, you should use the default Minify option.
    As for the Brotli, W3 Total Cache only recognizes the PHP extensions so please make sure that the https://github.com/kjdev/php-ext-brotli PHP brotli extension is installed on your server.

    Thanks!

    in reply to: Website is worse after purchasing pro #95255
    Marko Vasiljevic
    Keymaster

    Hello Shante,

    Thank you for reaching out and I am happy to assist you with this.
    Since you are a W3 Total Cache Pro user, please reach out to us directly via the plugin in Performance>Support>Bug report and provide the details about your subscription including this forum topic.

    Thanks!

    Marko Vasiljevic
    Keymaster

    Hello Andy,

    First of all, I am very sorry about any inconvenience you may have with the W3 Total Cache plugin.
    I must assure you that our plugin which has 1.6 million active installations is not any kind of malware, and I was confused by your question because you mentioned the Wp Fastest Cache plugin in the initial post.
    I must also state that we have not received any emails or screenshots from you, regarding this issue or anything else.
    You can always reach out directly to us using the website contact from https://www.w3-edge.com/contact/
    Provide the details there and we will be more than happy to help you remove the plugin.
    As I’ve mentioned before, I’ve checked your website and I can see that you have multiple layers of caching so there is a chance of a conflict with the rules added to the .htaccess file, and possibly something was cached on a server level or Cloudflare, especially if you have integrated the Cloudflare with the W3 Total Cache.
    You can always upload the images to imgur.com and share the images here, but please reach out directly to us via the link provided https://www.w3-edge.com/contact/ and share the information there.
    Pleas let me know here when you send an email.

    Thanks!

    in reply to: secret access link not working on some pages #95228
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for reaching out.
    I’ve checked the page using different devices and browsers and I am seeing a normal page as always.
    This depends on which modules you have enabled for caching so when you’re making changes like this, in W3 Total Cache you should always purge all cache. In the top admin bar, however over Performance and click Purge All Caches

    I hope this helps!

    in reply to: YUI Compressor #95105
    Marko Vasiljevic
    Keymaster

    Hello Adam,

    YOu can upload the images to imgur.com and share the link.
    Thank you for the feedback.
    Can you please also share what you added to the Path to JAVA executable: and Path to JAR file: and what message you are getting when clicking the Test YUI Compressor button?
    Thanks!

    in reply to: YUI Compressor #95078
    Marko Vasiljevic
    Keymaster

    Hello Adam,

    Thank you for reaching out and I am happy to assist you with this.
    Can you please share the screenshot of the W3 Total Cache settings in Performance>Minify> JS section and please let me know if you had the YUI Compressor enabled before or have you just selected this option and the issue started to occur?
    Thanks!

    in reply to: Security Headers setup recommendations #93474
    Marko Vasiljevic
    Keymaster

    Hey Mel,

    Thank you for reaching out and I am happy to answer.
    As I’ve mentioned in the previous topic regarding this, security headers are an option in the W3 Total Cache, however, how and if you are going to use it, it depends on you, your website, and what you are trying to achieve so there is no single answer for this.
    In W3 Total Cache Browser Cache settings there is a description for each option. Again, it’s up to you on what you are trying to achieve and how the website should behave, and this is why there are a lot of articles explaining the Security headers, however, there are no recommended settings, since every website’s traffic, purpose and content is different.

    I hope this answers your question

    Thanks!

    in reply to: Access to my previous support queries #93471
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    This is a public forum for W3 Total Cache and other products and any replies or topics must be approved by the Administrator to avoid potential spam or sharing of sensitive information.
    You added an email used for a reply, and you checked the responses there.
    You can also check the forum posts in the link below:
    https://www.boldgrid.com/support/topics/

    Thanks!

    in reply to: W3TC Minify Issues & Settings #93464
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for your feedback.
    This is a public forum and any replies or topics must be approved by the Administrator to avoid potential spam or sharing of sensitive information.
    The Security headers do not have any impact or conflict with Minify so you should not worry about this.
    The security headers are an option in the W3 Total Cache, however, how and if you are going to use it, it depends on you, your website, and what you are trying to achieve so there is no single answer for this.

    X-Frame-Options directives#
    The X-Frame-Options header has three different directives in which you can choose from. These must be sent as an HTTP header, as the browser will ignore if found in a META tag. It is also important to note that certain directives are only supported in certain browsers. See browser support further below in this post. While it is not required to send this response header across your entire site, it is best practice to at least enable it on pages that need it.

    1. deny directive#
    The deny directive completely disables the loading of the page in a frame, regardless of what site is trying. Below is what the header request will look like if this is enabled.

    X-Frame-Options: deny
    This might be a great way to lock down your site, but it will also break a lot of functionality. The following two directives below are more common use cases for a typical website.

    Examples of sites currently using the deny directive:

    Facebook
    GitHub

    2. sameorigin directive#
    The sameorigin directive allows the page to be loaded in a frame on the same origin as the page itself. Below is what the header request will look like if this is enabled.

    X-Frame-Options: sameorigin
    We have the sameorigin directive enabled on this website. With this directive enabled, only our website is allowed to embed an iframe of one of our pages. This is probably the most commonly used directive out of the three. It is a good balance between functionality and security.

    It is also important to note that if a browser or plugin can not reliably determine whether the origin of the content and the frame have the same origin, this must be treated as deny.

    Examples of sites currently using the sameorigin directive:

    Twitter
    Amazon
    eBay
    LinkedIn

    3. allow-from uri directive#
    The allow-from uri directive allows the page to only be loaded in a frame on the specified origin and or domain. Below is what the header request will look like if this is enabled.

    X-Frame-Options: allow-from https://www.example.com/
    This allows you to lock down your site to only trusted origins. But be careful with this directive. If you apply it and the browser does not support it, then you will have NO clickjacking defense in place.

    As for the CSP (Content security policy) and GTM, please check the article below for more assistance with the setup:
    https://developers.google.com/tag-platform/tag-manager/web/csp

    I hope this helps!

    Thanks!

    in reply to: Lazy Load – Exclude Words & Threshold #92672
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for reaching out and I am happy to assist you with this.
    Your website is utilizing W3 Total Cache Lazyload just perfectly. As I can see there are no issues with the lazyload or the images “jumping”.

    The list in the Exclude Words: words section is the default list so that known problems with some specific themes or other plugins can be avoided. You should keep the original list in your setup. The section Exclude Words: is also there if you wish to exclude a specific image from Lazyload feature, which is not needed in your case.

    The Lazy Loading Threshold is a personal preference. You can try changing this accordingly and see if this adds to your preference and user experience. From what I am seeing, there is no need to change any options in Lazyload section.

    Thanks!

    in reply to: W3TC Minify Issues & Settings #92663
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for your feedback.
    When implementing a Google tag manager script, The function then creates a new script element, sets its src attribute to the URL of the GTM JavaScript file, and appends it to the element of the HTML document. The id parameter passed to the GTM JavaScript file is the GTM container ID that identifies the specific GTM container that the website owner has set up in the GTM interface.
    So you should not worry about any conflict with W3 Total Cache in this case.

    As for the X-Frame-Options, you can enable this and set a Directive in Performance>Browser Cache>Security headers section
    This tells the browser if it is permitted to render a page within a frame-like tag (i.e., <frame>, <iframe> or <object>). This is useful for preventing clickjacking attacks.

    Thanks!

    in reply to: Excluding JS files from minify doesn’t work #92617
    Marko Vasiljevic
    Keymaster

    Hello Dan,

    Thank you for reaching out and I am happy to assist you with this.
    In W3 Total Cache, Excluding JS Files From Minify does work. However, as you can see in the description:
    Always ignore the specified JS files. Use relative paths.
    So you should add one path per line, for example:
    /wp-includes/js/jquery/jquery.min.js
    /wp-includes/js/jquery/jquery-migrate.min.js
    You cannot use regex to exclude multiple files in the same directory.
    Once added, make sure to save all settings and purge the cache.

    I hope this helps!

    Thanks!

    in reply to: W3 Total Cache #92612
    Marko Vasiljevic
    Keymaster

    Hello Petus,

    Thank you for reaching out and I am happy to assist you with this.
    W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.

    in reply to: W3TC Minify Issues & Settings #92609
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    You should purge the cache every time the content of your website is changed.
    So for example, if you add any new blog post or a new page, you should purge the cache.

    In the tests I’ve shared with you, the blocking time is 0ms which means that there is no need for eliminating any render-blocking resources.

    The first and the second minify questions are related. W3 Total Cache does not optimize any external files like Google Tag Manager or Google Analytics. so there is no need to exclude any files as those are 3rd party files that are loading on your website from external servers.

    I hope this helps!

    Thanks!

    in reply to: W3TC Setup Guide & Saving Settings #92606
    Marko Vasiljevic
    Keymaster

    Hey Mel,

    You are most welcome!

    Thanks!

    Marko Vasiljevic
    Keymaster

    Hello Andy,

    As I’ve replied in the previous post, I’ve checked your website and I am not seeing any traces of the W3 Total Cache. You mentioned in your initial message that you cannot remove WP Fastest Cache which is different than W3 Total Cache.
    We have not received any email from you, so please reach out directly via the plugin in Performance>Support so we can confirm the issue is related to the W3 Total Cache.
    You have multiple layers of caching including Cloudflare, Server-side caching and something called tenweb-speed-optimizer

    The W3 Total Cache is the most used and most complete caching solution and it’s not malware by any means.
    Please reach out directly to us so we can confirm the problem and remove the plugin for you if the plugin is indeed W3 Total Cache.
    Thanks!

    in reply to: Can’t proceed to Add To Cart. Keep Loading #92413
    Marko Vasiljevic
    Keymaster

    Hello Ryan,

    Thank you for reaching out and I am happy to assist you with this.
    The fact that the issue occurs sporadically and not to all users suggests that the problem is not specifically related to the W3 Total Cache. I’ve tested this on your website and I have not experienced an issue as you described.
    Can you please temporarily disable W3 Total Cache and let me know if the problem keeps persisting?
    Thanks!

    in reply to: W3TC Setup Guide & Saving Settings #92273
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for your feedback.
    Yes, or in the General settings. If you try to change the settings and leave the page without saving the settings, you will be notified that the settings were changed and if you leave without saving, the settings will not be saved.
    Thanks!

    in reply to: W3TC Minify Issues & Settings #92127
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for reaching out.
    The optimal W3 Total Cache configuration takes into account several factors: your theme, your plugins, and the technologies available on the server. Since everyone’s site and traffic and theme are different, there is no one size fits all solution.
    The mentioned guide is good, however, it all depends on your website.
    All the settings related to the performance of your website are good. I’ve made the tests (check the screenshots) and in the report, there are no render-blocking files (total blocking time is 0ms), and the score is PERFECT! There are no console errors and there are no problems in the functionality of your website.
    The Minify settings are spot on for your website.
    Since the other topic is duplicate, I’ll remove it and you can ask any additional questions in this thread if you have any.
    Moobile

    Desktop

    Thanks!

    in reply to: W3TC Setup Guide & Saving Settings #92119
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for reaching out and I am happy to answer your question.
    The Setup guide was created to help novice users get introduced to the W3 Total Cache basic setup.

    It’s not necessary to complete the Setup Guide wizard. You can run the Setup guide anytime, and if any of the settings are already enabled, the Setup guide will not revert anything to default.
    You should avoid using Object Cache if the only available caching method on your server is Disk, so it’s recommended to use Redis or Memcached in this case. However, your website does not need OC as it runs very fast and it’s not object dependent.
    You can use save all settings to save the settings you made in the general settings or individual modules. So if you are changing more than one setting, you can save the settings and go to another module and after that purge the cache.

    The cache needs to be purged in order for the changes to reflect on the website, so use Save All settings & Purge the cache once you wish to finish changing the settings and check the website.

    Thanks!

    in reply to: Lazy loading not working? #92091
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    You are most welcome and thank you for your awesome review!

    Thanks!

    in reply to: Lazy loading not working? #92073
    Marko Vasiljevic
    Keymaster

    Hey Mel,

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

    in reply to: Lazy loading not working? #92070
    Marko Vasiljevic
    Keymaster

    Hello Mel,

    Thank you for your feedback.
    I’ve checked the screenshot you shared and you added the path to the file to “Never minify the following pages:” instead of “Never minify the following JS files:”.
    You should add it to the field below, save all settings and purge the cache.
    Please check the screenshot below:
    JS exception

    Thanks!

Viewing 40 posts - 241 through 280 (of 924 total)