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  • in reply to: YUI Compressor #95078

    Hello Adam,

    Thank you for reaching out and I am happy to assist you with this.
    Can you please share the screenshot of the W3 Total Cache settings in Performance>Minify> JS section and please let me know if you had the YUI Compressor enabled before or have you just selected this option and the issue started to occur?
    Thanks!

    in reply to: Security Headers setup recommendations #93474

    Hey Mel,

    Thank you for reaching out and I am happy to answer.
    As I’ve mentioned in the previous topic regarding this, security headers are an option in the W3 Total Cache, however, how and if you are going to use it, it depends on you, your website, and what you are trying to achieve so there is no single answer for this.
    In W3 Total Cache Browser Cache settings there is a description for each option. Again, it’s up to you on what you are trying to achieve and how the website should behave, and this is why there are a lot of articles explaining the Security headers, however, there are no recommended settings, since every website’s traffic, purpose and content is different.

    I hope this answers your question

    Thanks!

    in reply to: Access to my previous support queries #93471

    Hello Mel,

    This is a public forum for W3 Total Cache and other products and any replies or topics must be approved by the Administrator to avoid potential spam or sharing of sensitive information.
    You added an email used for a reply, and you checked the responses there.
    You can also check the forum posts in the link below:
    https://www.boldgrid.com/support/topics/

    Thanks!

    in reply to: W3TC Minify Issues & Settings #93464

    Hello Mel,

    Thank you for your feedback.
    This is a public forum and any replies or topics must be approved by the Administrator to avoid potential spam or sharing of sensitive information.
    The Security headers do not have any impact or conflict with Minify so you should not worry about this.
    The security headers are an option in the W3 Total Cache, however, how and if you are going to use it, it depends on you, your website, and what you are trying to achieve so there is no single answer for this.

    X-Frame-Options directives#
    The X-Frame-Options header has three different directives in which you can choose from. These must be sent as an HTTP header, as the browser will ignore if found in a META tag. It is also important to note that certain directives are only supported in certain browsers. See browser support further below in this post. While it is not required to send this response header across your entire site, it is best practice to at least enable it on pages that need it.

    1. deny directive#
    The deny directive completely disables the loading of the page in a frame, regardless of what site is trying. Below is what the header request will look like if this is enabled.

    X-Frame-Options: deny
    This might be a great way to lock down your site, but it will also break a lot of functionality. The following two directives below are more common use cases for a typical website.

    Examples of sites currently using the deny directive:

    Facebook
    GitHub

    2. sameorigin directive#
    The sameorigin directive allows the page to be loaded in a frame on the same origin as the page itself. Below is what the header request will look like if this is enabled.

    X-Frame-Options: sameorigin
    We have the sameorigin directive enabled on this website. With this directive enabled, only our website is allowed to embed an iframe of one of our pages. This is probably the most commonly used directive out of the three. It is a good balance between functionality and security.

    It is also important to note that if a browser or plugin can not reliably determine whether the origin of the content and the frame have the same origin, this must be treated as deny.

    Examples of sites currently using the sameorigin directive:

    Twitter
    Amazon
    eBay
    LinkedIn

    3. allow-from uri directive#
    The allow-from uri directive allows the page to only be loaded in a frame on the specified origin and or domain. Below is what the header request will look like if this is enabled.

    X-Frame-Options: allow-from https://www.example.com/
    This allows you to lock down your site to only trusted origins. But be careful with this directive. If you apply it and the browser does not support it, then you will have NO clickjacking defense in place.

    As for the CSP (Content security policy) and GTM, please check the article below for more assistance with the setup:
    https://developers.google.com/tag-platform/tag-manager/web/csp

    I hope this helps!

    Thanks!

    in reply to: Lazy Load – Exclude Words & Threshold #92672

    Hello Mel,

    Thank you for reaching out and I am happy to assist you with this.
    Your website is utilizing W3 Total Cache Lazyload just perfectly. As I can see there are no issues with the lazyload or the images “jumping”.

    The list in the Exclude Words: words section is the default list so that known problems with some specific themes or other plugins can be avoided. You should keep the original list in your setup. The section Exclude Words: is also there if you wish to exclude a specific image from Lazyload feature, which is not needed in your case.

    The Lazy Loading Threshold is a personal preference. You can try changing this accordingly and see if this adds to your preference and user experience. From what I am seeing, there is no need to change any options in Lazyload section.

    Thanks!

    in reply to: W3TC Minify Issues & Settings #92663

    Hello Mel,

    Thank you for your feedback.
    When implementing a Google tag manager script, The function then creates a new script element, sets its src attribute to the URL of the GTM JavaScript file, and appends it to the element of the HTML document. The id parameter passed to the GTM JavaScript file is the GTM container ID that identifies the specific GTM container that the website owner has set up in the GTM interface.
    So you should not worry about any conflict with W3 Total Cache in this case.

    As for the X-Frame-Options, you can enable this and set a Directive in Performance>Browser Cache>Security headers section
    This tells the browser if it is permitted to render a page within a frame-like tag (i.e., <frame>, <iframe> or <object>). This is useful for preventing clickjacking attacks.

    Thanks!

    in reply to: Excluding JS files from minify doesn’t work #92617

    Hello Dan,

    Thank you for reaching out and I am happy to assist you with this.
    In W3 Total Cache, Excluding JS Files From Minify does work. However, as you can see in the description:
    Always ignore the specified JS files. Use relative paths.
    So you should add one path per line, for example:
    /wp-includes/js/jquery/jquery.min.js
    /wp-includes/js/jquery/jquery-migrate.min.js
    You cannot use regex to exclude multiple files in the same directory.
    Once added, make sure to save all settings and purge the cache.

    I hope this helps!

    Thanks!

    in reply to: W3 Total Cache #92612

    Hello Petus,

    Thank you for reaching out and I am happy to assist you with this.
    W3 Total Cache Pro licenses are valid on a per-install basis, meaning you need one for every WordPress instance you run. If you have three separate websites, you will need three licenses in total—one for each site. If you have five sites in a WordPress multisite instance, you need just one license for all five sites. If you are interested in bulk licensing, please email us for more information.

    in reply to: W3TC Minify Issues & Settings #92609

    Hello Mel,

    You should purge the cache every time the content of your website is changed.
    So for example, if you add any new blog post or a new page, you should purge the cache.

    In the tests I’ve shared with you, the blocking time is 0ms which means that there is no need for eliminating any render-blocking resources.

    The first and the second minify questions are related. W3 Total Cache does not optimize any external files like Google Tag Manager or Google Analytics. so there is no need to exclude any files as those are 3rd party files that are loading on your website from external servers.

    I hope this helps!

    Thanks!

    in reply to: W3TC Setup Guide & Saving Settings #92606

    Hey Mel,

    You are most welcome!

    Thanks!

    Hello Andy,

    As I’ve replied in the previous post, I’ve checked your website and I am not seeing any traces of the W3 Total Cache. You mentioned in your initial message that you cannot remove WP Fastest Cache which is different than W3 Total Cache.
    We have not received any email from you, so please reach out directly via the plugin in Performance>Support so we can confirm the issue is related to the W3 Total Cache.
    You have multiple layers of caching including Cloudflare, Server-side caching and something called tenweb-speed-optimizer

    The W3 Total Cache is the most used and most complete caching solution and it’s not malware by any means.
    Please reach out directly to us so we can confirm the problem and remove the plugin for you if the plugin is indeed W3 Total Cache.
    Thanks!

    in reply to: Can’t proceed to Add To Cart. Keep Loading #92413

    Hello Ryan,

    Thank you for reaching out and I am happy to assist you with this.
    The fact that the issue occurs sporadically and not to all users suggests that the problem is not specifically related to the W3 Total Cache. I’ve tested this on your website and I have not experienced an issue as you described.
    Can you please temporarily disable W3 Total Cache and let me know if the problem keeps persisting?
    Thanks!

    in reply to: W3TC Setup Guide & Saving Settings #92273

    Hello Mel,

    Thank you for your feedback.
    Yes, or in the General settings. If you try to change the settings and leave the page without saving the settings, you will be notified that the settings were changed and if you leave without saving, the settings will not be saved.
    Thanks!

    in reply to: W3TC Minify Issues & Settings #92127

    Hello Mel,

    Thank you for reaching out.
    The optimal W3 Total Cache configuration takes into account several factors: your theme, your plugins, and the technologies available on the server. Since everyone’s site and traffic and theme are different, there is no one size fits all solution.
    The mentioned guide is good, however, it all depends on your website.
    All the settings related to the performance of your website are good. I’ve made the tests (check the screenshots) and in the report, there are no render-blocking files (total blocking time is 0ms), and the score is PERFECT! There are no console errors and there are no problems in the functionality of your website.
    The Minify settings are spot on for your website.
    Since the other topic is duplicate, I’ll remove it and you can ask any additional questions in this thread if you have any.
    Moobile

    Desktop

    Thanks!

    in reply to: W3TC Setup Guide & Saving Settings #92119

    Hello Mel,

    Thank you for reaching out and I am happy to answer your question.
    The Setup guide was created to help novice users get introduced to the W3 Total Cache basic setup.

    It’s not necessary to complete the Setup Guide wizard. You can run the Setup guide anytime, and if any of the settings are already enabled, the Setup guide will not revert anything to default.
    You should avoid using Object Cache if the only available caching method on your server is Disk, so it’s recommended to use Redis or Memcached in this case. However, your website does not need OC as it runs very fast and it’s not object dependent.
    You can use save all settings to save the settings you made in the general settings or individual modules. So if you are changing more than one setting, you can save the settings and go to another module and after that purge the cache.

    The cache needs to be purged in order for the changes to reflect on the website, so use Save All settings & Purge the cache once you wish to finish changing the settings and check the website.

    Thanks!

    in reply to: Lazy loading not working? #92091

    Hello Mel,

    You are most welcome and thank you for your awesome review!

    Thanks!

    in reply to: Lazy loading not working? #92073

    Hey Mel,

    You are most welcome!

    We would really appreciate it if you could take a minute and post a review here. This will help us to continue offering a top-notch product to users.
    Thanks!

    in reply to: Lazy loading not working? #92070

    Hello Mel,

    Thank you for your feedback.
    I’ve checked the screenshot you shared and you added the path to the file to “Never minify the following pages:” instead of “Never minify the following JS files:”.
    You should add it to the field below, save all settings and purge the cache.
    Please check the screenshot below:
    JS exception

    Thanks!

    in reply to: Error after purge cache #92068

    Hello,

    Thank you for your feedback.
    This possibly means that you already have lazyloading enabled by some other plugin or theme.
    I am glad the issue is resolved.
    Thanks!

    in reply to: Lazy loading not working? #91896

    Hello Mel,

    Thank you for your feedback.
    First of all, this is just a warning and it does not impact the performance of your website. Nothing to worry about. Next, I do see the warning in the console, so there is a chance that either you did not the proper path to the file: /wp-content/plugins/w3-total-cache/pub/js/lazyload.min.js or you have not added it to the correct place so please share the Performance>Minify>Advanced>” Never minify the following JS files:”
    Please make sure that you saved all settings and purged the cache once the path was added and please share the screenshot of the Performance>Minify page.
    I am not sure where you are performing the tests, however, in Google Page speed the score is amazing
    https://pagespeed.web.dev/analysis/https-www-hundetraining-mit-roya-at/yo7y7ut19g?hl=en&form_factor=desktop

    I am also seeing no report related to the image you are mentioning impacting the performance.
    Thanks!

    in reply to: Browser Cache & Gzip Compression #91882

    Hello Mel,

    Thank you for reaching out!
    The W3 Total Cache has the gzip option in Performance>Browser Cache. Once enabled, W3TC adds the necessary rules to the .htaccess file.
    I’ve checked your website and all your files are gzipped so there is no need to add the mentioned rule.
    As for the Gzip compression, you are all set and your website files are gzip compressed.

    Thanks!

    Gzip

    in reply to: Error after purge cache #91880

    Hello,

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Can you please try to disable the settings one by one in W3 Total Cache Performance>general settings, save the settings and purge the cache after each setting is disabled and see which one might be causing the issue?
    Please start with the Lazyloading option, save all settings, and purge the cache.
    Thanks!

    in reply to: Database cluster #91728

    Hello everyone.
    Thank you all for your feedback.
    It’s much appreciated. I am in talks with the devs and I’ll get back to you as soon as I have a proper answer.
    Thank you for your patience.

    in reply to: Lazy loading not working? #91713

    Hello Mel,

    I’ve checked your website and the Lazyload is working just fine. If you check the images they have class=”gb-image gb-image-9c061411 lazy loaded” so Lazyload is working as it should. This warning is triggered due to the fact that the file was also minified.
    I can see that you also have the minify enabled.
    Can you please try adding the following to W3 Total Cache Performance>Minify>Advanced>”Never minify the following JS files:”
    /wp-content/plugins/w3-total-cache/pub/js/lazyload.min.js
    Save all settings and purge the cache and see if the problem persists.
    Thanks!

    in reply to: Refund W3 Cache #91711

    Hello Tomas,

    Thank you for reaching out.
    I’ve replied to the email via the W3 Total Cache support channel and I can confirm that the issue is now resolved.
    Thank you again for your patience.

    in reply to: Compatibility Check Results #91708

    Hello Mel,

    Thank you for reaching out. I’ve replied to your question related to the W3 Total Cache compatibility check in the wp.org forums. Check: https://wordpress.org/support/topic/compatibility-check-12/

    Please continue any further correspondence there so we can avoid duplicating the answers.
    Thanks!

    Hello Andy,

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    I’ve checked your website and I am not seeing any traces of the W3 Total Cache plugin there. You are stating that you cannot remove Wp Fastest Cache so I have to ask if you are referring to your plugin or some other caching solution because Wp Fastest Cache and W3 Total Cache are not the same thing.

    Thanks!

    Hello,

    Thank you for your feedback and for providing the details on this.
    Let me check and make some tests on this and I’ll get back to you with more details.
    Thanks!

    in reply to: Database cluster #90525

    Hello,

    Thank you for your feedback.
    Following the instructions, this is working in our tests.
    We need to make sure that we are able to replicate everything.
    Sorry for the delay on this.
    Thanks!

    Hello,

    Thank you for reaching out and I am happy to assist you with this.
    Can you please share if you are using any security plugin or any plugin that may alter the naming of the folder structure?
    This may prevent W3 Total Cache from getting the correct path.
    Thanks!

    in reply to: Fatal error on activation #89706

    Hello Jeff,

    Thank you for reaching out and I am happy to assist you with this.
    The error seems to come from public function delete( $plugin, $network_deactivating ) in the wpforms plugin.
    Does this occur only when you are trying to activate W3 Total Cache?
    Have you tried disabling the other plugin before enabling the W3TC and is the dev site the same as the Prod environment?
    Thanks!

    in reply to: Help unsubscribing from your product #89589

    Hello Fernando,

    Thank you for reaching out and I am happy to assist you with this.
    If you are referring to the W3 Total Cache Pro license, it’s a yearly subscription and it’s not being charged monthly.
    Please reach out directly to us via the website contact form and provide the information about your subscription so I can check this for you.
    Thanks!

    in reply to: Database cluster #89469

    Hello,

    Still testing the behavior, I’ll get bac to you once I have more information.
    Thanks!

    in reply to: Database cluster #89468

    Hello,

    Still testing the behavior, I’ll get bac to you once I have more information.
    Thanks!

    in reply to: Performance improvement. #89106

    Hey Jonathan,

    Thank you again for your feedback.
    We are on top of this and the dev team put this as a priority.
    I’ll get back to you with any updates or you can ping the dev team in the ticket mentioned above.
    Thanks!

    in reply to: Database cluster #89005

    Hello,

    Thank you for your feedback.
    Let me check this and I’ll get back to you.
    Thanks!

    in reply to: Using W3 Cache on Staging Site #88924

    Hello,

    You do not have to verify the license. Just re-save the settings in the total cache while the license is added and after adding the provided constant to wp-config.php

    Thanks!

    in reply to: Performance improvement. #88844

    Hello Jonathan,

    Thank you for reaching out.
    We are aware of this and we have tickets opened for these in our GH repo as you already know.

    https://github.com/BoldGrid/w3-total-cache/issues/583
    https://github.com/BoldGrid/w3-total-cache/issues/513

    I’ve added your comments there and also notified the team, and this will hopefully be added in the May/June release.
    PLease make sure to add any commends or suggestions in the tickets mentioned, which I can see you already did.
    Thank you again for reaching out and for bringing this to our attention, and thank you for your patience!

    in reply to: Using W3 Cache on Staging Site #88832

    Hello Robin,

    Thank you for reaching out and I am happy to assist you with this.
    You can activate a W3 Total Cache Pro on a dev website. Just add define('W3TC_PRO_DEV_MODE', true); to your wp-config.php file on your non-production environments, and re-save the license there.

    I hope this helps!

    Thanks!

    in reply to: Price Total Cache Pro #88759

    Hello,

    Thank you for your feedback.

    Please use the link provided and email us for more details.
    You can email us using this link and make sure to add the link to this topic
    Thanks!

Viewing 40 posts - 281 through 320 (of 942 total)