W3 Total Cache Scope of Support

Welcome to W3 Total Cache, the leading tool for improving website performance and delivering a faster, smoother user experience. We offer comprehensive free and paid support options, making it easy to get assistance when you need it. If you have a moment, please complete our customer survey. Your feedback helps us improve.

Free Support

To get support with W3 Total Cache, you can submit a free help request from your website’s dashboard, the WordPress.org repo, or the BoldGrid website.

Website Dashboard

Starting a help request from directly from the plugin is strongly recommended, as technical data about your WordPress installation is sent with the request. This extra data allows us to help you faster.

1. Login to your website.
2. Navigate to Performance > Support.
3. Select Submit a Bug Report and complete the form.

WordPress Repository

If you are active in the WordPress community, you may prefer contacting us through our WordPress.org plugin page.

1. Check the support forum to see if your issue has already been addressed.
2. Log in to WordPress.org. If you don’t have one, you can easily create an account.
3. Create a new topics as needed.

BoldGrid Website

We have a public user public user forum available on our website. You do not need to create an account in order to create a new help topic.

You can also fill out an online form.

For users who need consistent, advanced support beyond basic troubleshooting, we offer W3 Total Cache VIP Services. This monthly expert support and maintenance solution is designed to elevate your website’s speed and reliability. Our VIP Performance Services cater to the unique needs of websites where performance is paramount. Request a quote today and have the professionals take care of everything.

You can access premium support options from your WordPress dashboard. This service is perfect for users who need one-time assistance with configuration, troubleshooting, or performance optimization.

1. Login to your website.
2. Navigate to Performance > Support.
3. Choose the option you want help with and complete the form. Each option is explained in detail below:

Plugin Configuration

$125

The deliverable with this service is a faster site. It’s impossible to predict the extent to which our work will improve performance (especially true for code we didn’t write running on servers we didn’t build), our promise is that we’ll do our best. The configuration depends on the availability of the resources on the server, pro license for W3 Total Cache (Plugin in Pro or community mode). Any configuration related to the W3 Total Cache including the CDN implementation if the CDN provider the user subscribed with offers this option.

CDN Configuration: Full-Site Delivery

$250

A Full Site Delivery (FSD) CDN is a type of CDN that not only caches static files but also serves entire web pages. This means that the CDN acts as a proxy server, retrieving web pages from the origin server, caching them, and delivering them to end users. FSD CDNs can speed up website load times by reducing the time it takes for the server to generate and deliver the HTML content of a page. The deliverable with this service is setting up the FSD CDN and connecting with the W3 Total Cache FSD CDN Pro option (only available in Pro mode) with the CDN providers that are offering this type of service Like Bunny CDN, Transparent CDN, Amazon, Cloudflare.

Hosting Environment Troubleshooting

$200

Investigation with full server access on the server restrictions for the W3 Total Cache configuration.

Eliminate Render-Blocking Javascripts

$150

Depending on the configuration and the website, some JS are flagged as render-blocking. In some cases, eliminating render blocking JS may cause the website to break as some JS files are dependent on others. With this solution, we will eliminate render-blocking JS while maintaining the website’s functionality.

Investigate Compatibility Issue

$150

Investigation of the compatibility issues of any Theme, plugin, or custom settings with the W3 Total Cache and provide the solution for the optimal configuration.

Performance Audit & Consultation

$150

The optimal W3 Total Cache configuration takes into account a number of factors: theme, your plugins, the technologies available on the server, and the details you supply when placing your order. Since everyone’s site, traffic and theme is different, there is no one-size-fits-all solution.

This service also takes into account the idiosyncrasies of Web Performance Optimization (WPO) in a WordPress context. What this means is that WPO best practices have to be modified for WordPress because of how the application operates. The number of counterintuitive realities could fill a small book.

This means that the best configuration for the site might not involve enabling minify, database caching, and other things that one might expect. As a matter of fact, it can actually hurt performance by implementing features for the wrong situation.

The deliverable with this service is a faster site. It’s impossible to predict the extent to which our work will improve performance (especially true for code we didn’t write running on servers we didn’t build), our promise is that we’ll do our best.

Additionally, we’ll send along a performance report that outlines the improvements, recommendations (if any), and what else we can do to help you reach and exceed your performance goals. There are many ways that we can help improve performance, you should think of W3 Total Cache configuration as the starting point for optimizing your site.

Upgrading to W3 Total Cache Pro makes this work even more effective, as we’ll have additional features to utilize in delivering the best possible results. It’s best to upgrade before placing your order since we can do this for you, and you can upgrade right in the Dashboard on any W3 Total Cache page.