Credit card input not working for premium upgrade.

Hi Ryan, thank you for letting us know about this bug.

Where did you find the credit card input that isn't working as expected? Is it the one found through the Premium Addons section associated with your Connect key?

What browser where you using when you noticed the malfunctioning input? Would it be possible for you to try using a different to access that feature and see if you encounter the same behavior?

I tested that input field using both Chrome and Firefox and so far have been unable to replicate the issue you described, but hopefully we will be able to figure out how to replicate this issue and make any necessary corrections.

Thank you again for reporting this issue and please let us know if you have any additional questions for us while we get this sorted out.

I know this is a 9mo old post but I am having the same issue. Have tried accessing the Crio + Premium upgrade through both Chrome and Edge. Through Wordpress or directly through boldgrid.com while logged in. Nothing allows my card to process and there is no way to contact customer support other than the forum.

Hi Rohara, sorry to hear that you are experiencing this same problem! The first thing that I would try is to clear your browser cache or attempt the purchase in a Private/Incognito browsing window to see if that helps. We still have not been able to replicate the problem, but hopefully its just a cache related issue.

Please let us know if you continue to experience any issues with the upgrade process and we will continue to investigate this issue.