Wordpress 5.2 email regarding boldgrid error

Hello Brittany,

Thanks for the question, I'm sorry you're having trouble with a 500 error.

It's tough to say what exactly caused the error from the information you have here, can you copy and paste the full error message? It should have information about which file/plugin/theme is causing the error just after the part you have here.

I did check your website, it seems like you may have already resolved the issue. If so, can you let us know what was causing it, so that we can try to troubleshoot if it was caused by one of our plugins?

Error Details
=============
An error of type E_ERROR was caused in line 42 of the file /home/-/public_html/wp-content/plugins/boldgrid-backup/admin/class-boldgrid-backup-admin-plugins.php. Error message: Uncaught Error: Call to undefined method Boldgrid_Backup_Admin_Settings::get_settings_url() in /home/-/public_html/wp-content/plugins/boldgrid-backup/admin/class-boldgrid-backup-admin-plugins.php:42
Stack trace:
#0 /home/-/public_html/wp-includes/class-wp-hook.php(286): Boldgrid_Backup_Admin_Plugins->plugin_action_links(Array, 'boldgrid-backup...', Array, 'all')
#1 /home/-/public_html/wp-includes/plugin.php(208): WP_Hook->apply_filters(Array, Array)
#2 /home/-/public_html/wp-admin/includes/class-wp-plugins-list-table.php(760): apply_filters('plugin_action_l...', Array, 'boldgrid-backup...', Array, 'all')
#3 /home/-/public_html/wp-admin/includes/class-wp-plugins-list-table.php(574): WP_Plugins_List_Table->single_row(Array)
#4 /home/-/public_html/wp-admin/includes/class-wp-list-table.php(1244): WP_Plugins_List_Table->display_rows()
#5 /home/-/public_html/wp-admin/includes/class-wp-list-table.php(1175): WP_List_Table->display_rows_or_placeholder()
#6 /home/-

Thank you very much for that information Brittany, that's definitely helpful.

I've moved this post from the "Questions" forum to the "Bug Reports." Would you be able to give us a little more information? If you visit:
{yourdomain}.com/wp-admin/site-health.php?tab=debug

And then click "Copy Site Info to Clipboard."
That way I can provide our developers with the whole picture of the error. Also, do you get this error all of the time, or does it only happen when you're doing something specific?

It seems like I get in after a back up completes - 

`
### wp-core ###

version: 5.2.2
site_language: en_US
user_language: en_US
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
user_registration: 1
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/-/public_html
wordpress_size: 100.53 MB (105414917 bytes)
uploads_path: /home/-/public_html/wp-content/uploads
uploads_size: 274.65 MB (287994338 bytes)
themes_path: /home/-/public_html/wp-content/themes
themes_size: 5.34 MB (5601403 bytes)
plugins_path: /home/-/public_html/wp-content/plugins
plugins_size: 372.24 MB (390325075 bytes)
database_size: 7.57 MB (7941144 bytes)
total_size: 760.34 MB (797276877 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Boutique
version: 2.0.17
author: WooCommerce
author_website: http://woocommerce.com
parent_theme: Storefront
theme_features: post-thumbnails, automatic-feed-links, custom-logo, menus, html5, custom-background, custom-header, site-logo, title-tag, customize-selective-refresh-widgets, wp-block-styles, editor-styles, editor-font-sizes, editor-style, responsive-embeds, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, starter-content, widgets, infinite-scroll
theme_path: /home/-/public_html/wp-content/themes/storefront

### wp-themes (2) ###

Storefront: version: 2.5.1, author: Automattic
Twenty Nineteen: version: 1.4, author: the WordPress team

### wp-plugins-active (33) ###

Advanced Shipment Tracking for WooCommerce: version: 2.2.5, author: zorem
Akismet Anti-Spam: version: 4.1.2, author: Automattic
BoldGrid Backup: version: 1.10.4, author: BoldGrid
BoldGrid Backup Premium: version: 1.0.3, author: BoldGrid
Classic Editor: version: 1.5, author: WordPress Contributors
Code Snippets: version: 2.13.3, author: Shea Bunge
Elementor: version: 2.6.6, author: Elementor.com
Facebook for WooCommerce: version: 1.9.15, author: Facebook
Giftable for WooCommerce: version: 1.0.4, author: Decom
Heartbeat Control by WP Rocket: version: 1.2.5, author: WP Rocket
Ivory Search: version: 4.3.3, author: Ivory Search
Jetpack by WordPress.com: version: 7.5.3, author: Automattic
Mailchimp for WooCommerce: version: 2.1.17, author: Mailchimp
Max Mega Menu: version: 2.7.1.4, author: megamenu.com
Mobile Menu: version: 2.7.4.4, author: Rui Guerreiro
N-Media WooCommerce PPOM PRO: version: 17.0, author: Najeeb Ahmad
Post and Page Builder Premium: version: 1.0.2, author: BoldGrid
PPOM for WooCommerce by N-MEDIA: version: 18.2, author: Najeeb Ahmad
Product Feed PRO for WooCommerce: version: 6.0.9, author: AdTribes.io
Product Filters for WooCommerce: version: 1.1.15, author: Nexter
Storefront Footer Bar: version: 1.0.4, author: WooThemes
WooCommerce: version: 3.6.5, author: Automattic
WooCommerce Additional Variation Images: version: 1.7.15, author: WooCommerce
WooCommerce Admin: version: 0.15.0, author: WooCommerce
WooCommerce PayPal Checkout Gateway: version: 1.6.16, author: WooCommerce
WooCommerce Points and Rewards: version: 1.6.22, author: WooCommerce
WooCommerce Product Bundles: version: 5.11.1, author: SomewhereWarm
WooCommerce Product Bundles - Min/Max Items: version: 1.3.5, author: SomewhereWarm
WooCommerce Services: version: 1.21.0, author: Automattic
WooCommerce USPS Shipping: version: 4.4.27, author: WooCommerce
WPForms Lite: version: 1.5.3.1, author: WPForms
WP Super Cache: version: 1.6.8, author: Automattic
Yoast SEO: version: 11.7, author: Team Yoast

### wp-plugins-inactive (1) ###

Loginizer: version: 1.4.2, author: Raj Kothari

### wp-media ###

image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.07

### wp-server ###

server_architecture: Linux 3.10.0-962.3.2.lve1.5.25.10.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.2.19 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 512M
max_input_time: 60
upload_max_size: 128M
php_post_max_size: 128M
curl_version: 7.45.0 OpenSSL/1.0.1e
suhosin: false
imagick_availability: false
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.5.5-10.2.19-MariaDB-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/-/public_html/wp-content
WP_PLUGIN_DIR: /home/-/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 159466576
ssl_cert: No
time_diff: undefined
version_option: 7.5.3:1563450596
old_version: 7.5.2:1562327331
public: Public
master_user: #1 - (-)
current_user: #1 - (-)
tokens_set: Blog User
blog_token: -
user_token: -
version: 7.5.3
jp_plugin_dir: /home/-/public_html/wp-content/plugins/jetpack1/
plan: free
HTTP_HOST: 
SERVER_PORT: 443
HTTPS: on
REMOTE_ADDR: 50.205.203.133
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Sat, 09 Mar 2019 18:53:08 +0000","queue_finished":"Sat, 09 Mar 2019 18:53:08 +0000","send_started":"Sat, 09 Mar 2019 18:53:21 +0000","finished":"Sat, 09 Mar 2019 18:53:21 +0000","sent":{"constants":1,"functions":1,"options":1,"users":1},"sent_total":[],"queue":{"constants":1,"functions":1,"options":1,"users":1},"config":{"options":true,"functions":true,"constants":true,"users":[1]},"total":{"constants":1,"functions":1,"options":1,"users":1}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/-","siteurl":"https:\/\/w-","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: {"9":{"name":"test__wpcom_self_test","pass":false,"message":"Jetpack.com detected an error.","resolution":"Visit the Jetpack.com debugging page for more information or contact support.","action":false,"severity":"critical","group":["default"],"type":"direct"}}

`

Thank you very much for that information.

The first thing I notice here is that your BoldGrid Backup Premium plugin is pretty out-of-date. Can you try deleting BoldGrid Backup Premium (not the regular plugin, just the premium extension) and re-installing it from here:
https://repo.boldgrid.com/boldgrid-backup-premium.zip