Fixed

Connect Key Invalid

5 years ago • updated by 5 years ago • 1

Hello,

My connect key is not working. I’m on the free plan and I have BoldGrid only installed on one site.

Each time I try to put in the connect key, it says it’s invalid. I uninstalled boldgrid and installed it again and it still says the same thing. I’m currently using the latest version and I don’t know why it keeps telling me invalid.

I even replaced the key with a new one and still same issue. Please help me.

Thanks

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Fixed

5 years ago

Thank you for contacting us.

Our team corrected a problem with the SSL certificate authority chain associated with our asset server and your Connect keys should now be able to validate as expected.

We apologize for any disruptions this issue has caused and please let us know if you experience any further difficulties.

Customer support service by UserEcho