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0
Answered

I LOST ALL ARTICLES HOW TO REINSTALL IT. I AM USING TOTAL KEEP UP PREMIUM PLUGI

mahammad srafi 4 years ago updated by Jesse Owens (Community Manager) 4 years ago 1

PLEASE HELP ME . Where is my backups i dont see anywhere

Answer

Hello-

If you haven't changed your backup storage location, it will be in your home directory, in a directory called boldgrid_backup.

To find out for sure, navigate to Total Upkeep -> Settings -> Backup Storage and click Update next to your storage location:


If your backups aren't showing up in your backup archives, you can also restore backups using the command line utilities.

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Answered

BoldGrid/WordPress/Dreamhost Custom Change vs. Page update

paulandrew 5 years ago updated by Jesse Owens (Community Manager) 4 years ago 1

Using BoldGrid template with WordPress/Dreamhost. When changing the site name and tagline with the Customize control, the change does not seem to effect all the pages in the site. If I want a uniform change, do I need to do this on each page? Add'l step?

Answer

Hello Paul-

Changing your site title and tagline in the Customizer should change it across all your pages and posts. It's possible that you might be seeing a cached version of your pages. Here's some information from DreamHost about their built-in caching and how to manage it.

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Answered

Cannot remove border from call to action

dylan 5 years ago in Themes updated by support (Support) 5 years ago 1

Hello,

I am using the Resolve theme.  I edited my call to action on the homepage.  Now, anytime I add a widget, it puts a white border around the container.  How can I get it back to how it was without the border, or with the border transparent?

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Answered

SERVICE UNAVAILABLE

fersousa 5 years ago in Cloud WordPress updated by support (Support) 5 years ago 1

Hi,

I was building a website on BG cloud. Then, It started to show error SERVICE UNAVAILABLE (also in WP admin). 

What can I do?

thanks

0
Answered

Word Press does not work well with the plugin activated

guadalupe2108 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

I have installed w3 Total Caché, I am very happy with this plugin, the thing is that for one reason when I want to edit a page thru Word Press, it does not work until I disactivate the plugin. I am wondering if you know why? Thanks in advance .

Answer

Hello,

Thanks for reaching out, that does sound like a very strange issue.

To get the best support possible for W3 Total Cache please create a post in the public forums https://wordpress.org/support/plugin/w3-total-cache/.

If you're able to make a post there, the developers will be able to get the necessary information to resolve the issue for you.

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Answered

w3 total cache crashes my site

randy 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

When I activate the W3 Total Cache Plug-in, my site crashes. This started a few weeks ago. Until then I was able to use it successfully.

hosting partner: webhostinghub.com

site: ezhomecontrol.com

Answer

Hello Randy-
Support for W3 Total Cache is provided via the W3 Support forums. If possible, get the error message you're seeing when the site has crashed and let the support team at W3 know on those forums so you can get the best possible support.

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Answered

W3 Total Cache good for more than one site?

Joshua-GSG 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

If I buy w3 total cache pro is it good for just one site or multiple sites? I am wanting to find out if I would need to buy it for each site or if I can buy it for once and then use it on multiple sites.

Answer

Hello,

Pro licenses are good for one domain, but you can use dev mode to make sure that your development and staging servers match your production environment.

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Answered

build a site

miki222 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

Hello ,

I am interested in building a virtual store that will only sell virtual digital products.

I have a domain, I have no experience in site building and I asked if one of your packages also has a full and close escort to the site builder.

Best regards,

Mike

Answer

Hello Mike

There are a few ways to accomplish this. The most popular is WooCommerce, which you can use to create a store for downloads as well as physical products. There are also specialized plugins like Easy Digital Downloads

Since you're just getting started, I recommend working on Cloud WordPress so that you can build your site in a safe testing environment and transfer it to your hosting and domain when you're ready.

Be sure to let us know if you have any questions on the way, we're happy to help!

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Answered

My website is scrolling choppy on mobile. How do I fix that?

tfeaste 5 years ago updated by Jesse Owens (Community Manager) 5 years ago 1

So my website is all completed and ready to go, but I'm noticing on mobile that scrolling is super hard. It anchors at random times and wouldn't scroll down smoothly. It's only happening on mobile, so how can I fix this problem?

Answer

Hello-

Sorry to hear about the choppy scrolling. It's possible that this might be due to lazy loading images. 

Lazy loading improves your website's loading speed by deferring loading your images until your user is just about to scroll to them. Here's a video explaining how lazy loading works:

Other than W3 Total Cache, you may be getting lazy-loading from plugins like JetPack, Hummingbird, or another performance plugin. This feature is also included in WordPress natively since 5.4. Keep in mind that lazy-loading is actually good for your site speed and SEO, but it could cause the issue you're describing.

You might be able to reduce the impact of lazy loading by optimizing your images. I hope this helps!