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You can browse new questions or ask your own in our BoldGrid Community Forum.
Fatal error: Maximum execution time of 30 seconds exceeded in /home/website/public_html/web/wp-includes/cache.php on line 532
What does this mean? Can't edit pages.
Thank you for contacting us.
The .htaccess and php.ini files outlined in the guide dictate the performance of your server and cannot be changed in BoldGrid. Your host, InMotion, will be able to help you make those changes if you need any assistance.
Please let us know if there is anything else that we can do to assist you.
Gutenberg
WP is about to roll out Gutenberg, their new permanent block editor in their core platform. I installed the beta of this today and it prohibits the use of Boldgrid blocks and functions. What are you all doing about this? When can we expect to see a merge/fix?
Thank you for contacting us.
Our team is currently working on improving the compatibility between Gutenberg and our Post and Page Builder, and we are doing everything we can to ensure that it is ready once Gutenberg becomes integrated into the WordPress core.
Please let us know if you have any other questions and we will answer them as best we can.
i want to delet my website and start over
i currently have two themes on top of each other an insperation and a astra them need to start over
Thank you for contacting us.
Our team is happy to answer any questions you have about using BoldGrid.
Below is a guide from our Support Center that demonstrates how to start over in BoldGrid.
https://www.boldgrid.com/support/getting-started-in-inspirations/starting-over/
Please let us know if there is anything else that we can do to assist you, we are always happy to help!
Thank you for contacting us.
Our team is happy to answer any questions you have about customizing your BoldGrid website.
Below is a guide from WPForms that demonstrates how to set up form notifications and change the notification email address.
https://wpforms.com/docs/setup-form-notification-wpforms/
Please let us know if there is anything else that we can do to assist you.
Letters with macrons displaying in a different font in Internet Explorer
Hi there,
In many of the titles of pages and posts on my website I use letters with macrons (like this page: https://resiliencechallenge.nz/matauranga-maori/, and this post which is currently a draft http://resiliencechallenge.nz/?p=4113&preview=1&_ppp=6afda78ba0). These titles display correctly in Chrome, Safari, Edge and Firefox, but in Internet Explorer the letters with macrons are in a different font from the rest of the title.
Is there a way I can get them to display properly in IE?
Many thanks,
Ali
Thank you for contacting us.
I am sorry that your macrons are not displaying properly in Internet Explorer. BoldGrid uses the standard Google Fonts library and I suggest reaching out to them for support on what can be done to make the fonts display properly in Internet Explorer. Once they are able to provide you with a solution we can help you get it implemented properly on your website.
Please let us know if you have any other questions as well and we will do everything we can to help.
Activate premium in standard Boldgrid
I have two websites with Boldgrid-themes. I bought a premium license key. How do I activatie the two websites? Thanks.
Thank you for contacting us.
Below is a guide from our support center that demonstrates how to update your previous keys with the new premium one.
https://www.boldgrid.com/support/advanced-tutorials/how-to-update-your-boldgrid-connect-key/
Please let us know if there is anything else that we can do to assist you.
Render blocking Javascript & CSS optimisation
We get low scores when testing website speed. Google's PageSpeedInsights reports
None of the above-the-fold content on your page could be rendered without waiting for the following resources to load. Try to defer or asynchronously load blocking resources, or inline the critical portions of those resources directly in the HTML.
Remove render-blocking JavaScript:
\homedir\public_html\wp-includes\js\jquery\jquery.js?ver=1.12.4
\homedir\public_html\wp-includes\js\jqueryj\query-migrate.min.js?ver=1.4.1
Optimize CSS Delivery of the following:
font-awesome.min.css?ver=4.7
boldgrid-theme-framework.min.css?ver=1.16.1
sm-core-css.css?ver=1.16.1
jquery.smartmenus.bootstrap.css?ver=1.16.1
components.min.css?ver=2.12.0
buttons.css?ver=1517388873
boldgrid-venetian/style.css
color-palettes.css?ver=1517388873
animate.min.css?ver=1.7.4
kirki-styles.css
Pingdom further comments:
Resources with a "?" in the URL are not cached by some proxy caching servers. Remove the query string and encode the parameters into the URL for the following resources:
I appreciate that Boldgrid is an add-on to Wordpress, but surely these are pretty basic performance issues that should no longer be standard on both packages?
Thank you for your feedback regarding the baseline optimizations, we always enjoy receiving ideas on how we can improve BoldGrid.
The premium WordPress hosting package from InMotion offers a customized server stack that helps to improve the delivery speed of website files, but it can be further improved by using caching software withing your website. Third party caching plugins are the best option to address these caching problems within the current BoldGrid framework, and I hope that we are able to add your requested features in an upcoming release.
Please let us know if there is anything else that we can do to assist you.
Which bold grid themes have a slideshow on the home page?
Which bold grid themes have a slideshow on the home page?
Thank you for contacting us.
The Primas theme uses a slider for the leaderboard images on the home page. Please let us know if you have any other questions and we will do our best to answer them.
special thanks link
Suddenly, out of nowhere today 15.08.2018 - on my footer appeared the LINK - "Special Thanks". Ha? Where from?! How to remove it as I don`t want to be there.
Thanks!
Thank you for contacting us.
The Special Thanks link in your footer can be hidden using the tools available in the Customizer, but the option to hide it is only available for websites with a Premium Connect key. The following guide from our support center demonstrates how to hide the Special Thanks link.
Please let us know if there is anything else that we can do to assist you.
I am sorry to hear you are having problems with uploading videos in your WordPress installation.
Technical Support for BoldGrid is available via our Community Portal here, and private support is available in BoldGrid Central for Premium Connect Key users.
We would be glad to assist you with your issue, if you can provide a little more information. Are you seeing any errors when uploading your video? What format is the video in?
Customer support service by UserEcho
