Welcome to the BoldGrid Bug Report Portal

Hello,

Thank you very much for letting us know about the bug caused by the recent update to the Backup plugin. 

Our team has released a fix for this bug in the latest update, version 1.11.8

If you were unable to deactivate the Backup plugin using the automated recovery email, you should try disabling it via FTP/File Manager or WP-CLI to restore access to your Dashboard.
Once the plugin is disabled you should be able to download the newest update and reactivate the plugin.

Thank you for your understanding and we are sorry for any distruptions this bug has caused you. Please let us know if there is anything else that we can do to assist you.
https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-ftp-or-file-manager/
https://www.boldgrid.com/support/wordpress-tutorials/disabling-a-plugin-with-wp-cli/

Hello Allison-

Thanks for the bug report, I'm sorry your colors aren't updating when you make changes to your Customizer.

I took a look at your site and I noticed that your CSS files (the ones responsible for controlling the style and colors for your website) are being cached on the WPMU Dev CDN. I'm guessing that means you're using the excellent Hummingbird Cache plugin. You may need to clear your cache to update these types of changes on your website.

Here are the instructions provided by WPMU Dev to clear your cache. Please let us know if this doesn't resolve the problem for you so we can investigate further.

Hello David,

Thanks for the great question, I checked out both your /finance and /energy pages and it does look like the SEO Meta Description has been correctly filled out for both pages:

If you recently changed these, it's a good bet that Google hasn't had time to update its indexed descriptions for you yet. This can take weeks or even months in some cases. You can request that Google re-crawl the affected pages, here's the documentation they provide for doing so.

I hope this helps!

Hello David,

Thanks for the question, I'm sorry to hear about the frustrating experience adding spaces below text.

Since WordPress content is built in HTML, extra whitespace (like space and newline characters) is ignored unless you take some steps to ensure that it is rendered. In general, adding spaces with text isn't the recommended way to accomplish what you're looking for. Here are two ways you can add space below content using the Post and Page Builder.

You can add space in between different rows:

Or, you can add padding to the bottom of a block with the Advanced Control menu:

If you would rather use text to add spaces, you should switch over to the Text Editor and add code similar to the following:

<br /> 
<br /> 

These two bits of code, the HTML "Break" element and a Non-breaking space will allow you to add one newline per pair. The above code would look like two newlines.

I hope this helps!

Another possibility I just noticed, in the Jetpack section of your Site Health, it says:

jp_plugin_dir: /home/-/public_html/wp-content/plugins/jetpack1/

That's definitely not the correct "slug" for Jetpack. (i.e. jetpack1 and not just jetpack). You may want to delete Jetpack and download it again from the WordPress repo.