Welcome to the BoldGrid Questions Portal

Hello,
Thanks for the excellent question. The easiest way to accomplish this is to actually create two rows, and then use the Advanced Control -> Responsive Utilities menu to only display one of your rows for mobile, and one of them for desktop.

Hello,

Thanks for the question, I understand the need to customize your shop page the way you need it.

To answer your question, the BoldGrid Post and Page Builder can be used with almost any theme available for WordPress. One popular theme with controls specific to WooCommerce is StoreFront.

However, you can always modify the number of products using a child theme or code snippet. Here's the code snippet I used to change the number of products per page from 12 to 15. 

add_filter( 'loop_shop_per_page', function( $cols ) {
			return 15;
		}, 21 );

This hooks into the "loop_shop_per_page" filter of WooCommerce, and uses an anonymous function to return the number 15 as the number of products per page. The most important part is the priority at the end, which must be 21 or higher to override a BoldGrid theme's default priority of 20. Here's how it looks in the Code Snippets editor:

Hello,

Thanks for the question, I'm sorry to hear that you're not being notified for new questions or comments.

The settings for WP Mail SMTP will depend on your email provider, but in general, they should be the same settings you use to set up an email client like Thunderbird or Outlook. If you need to troubleshoot these settings, I recommend using the "Test Email" tab in WP Mail SMTP.

There's more information available on the WPForms website as well.

I hope this helps! If you do need additional assistance, be sure to file a private ticket from your account in BoldGrid Central, so that we can keep your information confidential.

Hello!

Thanks for the excellent question. The short answer is yes, and no.

The HTML for your WordPress website comes from two main sources, the content and the theme. 

The Post and Page Builder works with the content of your web pages, and you can use either Visual or Text editing mode. In text mode, you can change the HTML layout of your content, as demonstrated in these two screen shots:

Editing the HTML for the Theme, however, is a little more complicated. This is because the HTML is generated by PHP code, and this is what makes WordPress so customizable and flexible. However, it does take more advanced programming knowledge to make adjustments. If this interests you, I suggest checking out our documentation on creating child themes for BoldGrid.

I hope this helps!

Hello!

Thanks for the question, I'm sorry you're not able to see your uploaded images when you're setting your home page background.

It is true that if you upload an image and insert it into a post or page, it will be given an "Attachment" URL associated with that post, as you can see in the following video.

However, there will still be an "Uploads" link to the image, which will depend on the month and year that you uploaded your image. You should still also be able to access your image from the Media Library when you're selecting your background, as demonstrated in the following video.

You can also locate the "Upload" URL by visiting your Media -> Library, selecting your image, and locating the Copy URL field in the right-hand side:

I hope this helps!

Hello,

Thanks for writing back, I see what you mean.

This is actually a very common misconception because WordPress.com (the blog/website hosting company) is very different from WordPress (the open-source website software that BoldGrid's products are built upon). There are actually a lot of articles about the differences between the two entities precisely because this has been confusing new website creators for a long time.

One of the major differences is that for your website, hosted on WordPress.com, you won't have the freedom to install BoldGrid's plugins and themes. As you noted, you can import your content using the xml import function, but you'll need to use one of the themes that WordPress.com provides to you to style the look and feel of your website.

If you do want more freedom to use WordPress (the software), we recommend trying out one of these fantastic WordPress web hosting providers.

I hope this helps!

Hello,
Thanks for the great question, I'm sorry to hear that your website has been hacked.

It is possible to restore your website from your BoldGrid Backups manually, even if all of your website files have been deleted. This is an involved process and will require both FTP/File Manager as well as a database administration tool, such as phpMyAdmin. Follow these steps:

1. Move your backup .zip file into your public website directory.
2. Unzip the backup file.
3. Locate the database backup file ending in .sql, and download it to your computer.
4. Log into your database administration tool, and import the .sql file into the database associated with this website.

Once your website is restored, make sure to move your database backup file outside of your public directory, as it contains sensitive information about your website.

I hope this helps!

Hello,
Thanks for the great question, I definitely understand that some images might impact the readability of your text.

The default background effect is called "Fixed," where the image remains in the same place no matter how much the user scrolls. If you want it to stay up at the top, you'll want to change the background effect to "Scroll."

To find this setting, navigate to the Customize -> Background menu, and select the option for a "Scroll" background effect.

I hope this helps!