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Opened

I accidentally published my site live and it is not ready. How do I retract it?

chad snader 6 years ago updated by support (Support) 6 years ago 1
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Opened

Creating a subscribe to my site

davidblowphotography 6 years ago updated by support (Support) 6 years ago 5

I WANT TO create a button for subscribe for new customers to leave there email in a mailing list so that when the site is ready for launch i can send a bulk email out .How do i do this. Do I use a plugin? if so which one? and how do I do it and set it up.. you can talk to me like i am a novice, thats ok . Just want a very simple one that visitors can just click a button, add there email and thats should be enough 

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Answered

registration form that then downloads pdf

pvragel 6 years ago updated by support (Support) 6 years ago 1

I want site visitors to have the ability to download a pdf document, after they complete a registration form.

How do I do this?

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Answered

How do I get a thumbnail image to enlarge when a viewer clicks on it?

Avril 6 years ago updated by support (Support) 6 years ago 1
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Answered

Premium BoldGrid Connect Key

fbt 6 years ago updated 6 years ago 4

every time I go to plugins I get a popup telling me to add my Premium BoldGrid Connect Key but I never received one and the link for 'lost/forgotten' doesn't work (this is in wordpress). any suggestions?

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Answered

When I click on the edit icon, it says to edit this section, you'll need to leave the Customizer and go to the Page Editor.

terryLeeLowman 6 years ago updated by support (Support) 6 years ago 1

When I go there, I get a page of what appears to me as coding--not like the editors I've worked with before.  How do I get to the editor so I can create the website?  My bad, when I copy and paste it--it's the, mostly inspiration, start of my website, not the endless random (to me) letters.

Answer
carlosd 6 years ago

Hello.

I'm sorry to see you are experiencing issues when attempting to edit your page. It seems like your Editor view is set to Text. I recommend following the steps in this guide to help you change back to the "Visual" editor, which may seem more familiar to you.

I hope this helps!

Sincerely,

Carlos D.

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Opened

Why does my password for BoldGrid not work?

terryLeeLowman 6 years ago updated by support (Support) 6 years ago 1

I've reset it two or three times and it gets 100% as far as being strong, but when I'm asked to put in my password, it doesn't work.  I do have two user names, my email and my email without @gmail.com.  Although I have gone back and replaced the user name, that still doesn't unlock it.

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Answered

How do I remove the blog widget from my home page? Using Lodestar theme

mark kwan 6 years ago updated by jacqueems 6 years ago 1
Answer
jacqueems 6 years ago

Hello and thanks for contacting us. As this is a WordPress theme, I recommend you check your widgets settings under Customize or the theme settings.

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Answered

Not using BoldGrid themes, How do I stage and test my EXISTING wordpress site?

entrepreneurgirl 6 years ago updated by support (Support) 6 years ago 2
Answer
jacqueems 6 years ago

Hello and thanks for contacting us. I recommend you ensure you have the BoldGrid Staging plugin activated and simply disable BoldGrid Inspirations from your Plugins section. The Appearance tab will then show in your dashboard. Also, ensure all plugins and themes are up-to-date and remove themes you're sure you won't be using - i.e. annual WordPress themes.