Welcome to the BoldGrid Questions Portal
If you do not have an account, submitting a question will allow you to create one.
Tips
- Search for an existing question before adding your own. This helps us prevent duplicate entries and track all questions.
- If you find a matching question, vote on it and throw in a comment.
- If you can't find a question for your problem, create your own question. Provide as many details as you can, especially steps to recreate the problem.
Rules
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- Please limit your submissions to one question per post.
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Want to help us improve BoldGrid? Please feel free to submit a Feature Request or a Bug Report.
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You can browse new questions or ask your own in our BoldGrid Community Forum.
How can I receive email notifications when someone posts a question on my website?
We have a Q&A portion to our website. We cannot figure out how to set up a setting in which we would receive emails notifying us when someone posts a question.
Hello and thanks for contacting us.
A few recommendations:
Ensure the following are checked in Settings > Discussion -
Email me whenever
- Anyone posts a comment
- A comment is held for moderation
For advanced control, consider a WordPress plugin -
How do I access the staged web site I was working on yesterday? By way of feedback, BoldGrid is not intuitive at all, and is not for beginners. All I get is error messages when I try to access what I already completed.
Bold grid is a nightmare. I try to access the little I was able to accomplish in 3 1/2 hours yesterday, and all I get is 404 error messages and other messages what I am trying to access is not secure. I have connect keys that I don't know what they are. I have an old key and a new key and do not know why. All I can do is access BoldGrid Central. This is not for beginners. It requires several days of studying wordpress in order to be able to do anything.
Only use HTTPS:// for secure connections if you have a SSL installed. If not, use HTTP and ensure the site and WordPress URL have HTTP as well in Settings > General.
You may need to clear your browser cache to prevent your browser from forcing you to HTTPS afterwards.
You can specify the key you prefer in Settings > BoldGrid Connect
Freeze Header Menu
Is there a way to freeze the menu on the top of the screen, so when you scroll down it is always on the top of the page?
The active site does not look the same as staging site when copied over. Shouldn't it look the same?
Hi,
When I switch over from the staging site to an active site, I lose my background, and the formatting is completely different. Why is this, and how can I fix it?
Thanks!
The Active site is basically a separate site. So, if you make the staging site active, then it will be different based on what you have loaded there. The staging site is not supposed to be a duplicate of the active site.
The edit icon is not showing up on the pages that I want to edit. Where is the edit icon?
I have also added the Elementor Editor to see if that will work, but I click on Edit with Elementor button and still not way to edit the pages.
Changing the header on the Wedge theme
I am just getting familiar with BoldGrid and it seems robust and all that. BoldGrid is provided by my hosting package. I think I can figure everything out, but the header it comes with doesn't seem to be editable. I decided to remove all content for the header, so it is now reduced to about 10px of the blue bar at the top, but isn't there some way to simply remove this header? Or, if I can't, isn't there some way to control the color of that? Am I missing something?
thanks in advance for the help!!
We checked the DNS records which shows InMotion Hosting which provides a Premium key. Then you'd be able to remove the section with ease.
You can get that key and connect it with Settings > BoldGrid Connect.
We apologize for any inconvenience.
WHERE DO I GO TO OPEN A TICKET .I tried to answer a ticket , but prviously marked I am satified , now i can't get an answer and can't Answer my query
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Has anyone seen this mail .I wish to move on with my site The dropdown menu has dissapeared I can see it's still there but the *galleries* Is not there on the home page as it was It was set up I assigned pages to the links eventually and now its gone .. Can you fix it for me please? I will copy this message to the responce .if i am satisfied ..Well i am with your help but clicked not and added this as i imagine it will go to problem resolved if I dont and you wont get this message .. Thankyou.. Could you let me know the status of this please.
Customer support service by UserEcho
