Welcome to the BoldGrid Questions Portal

If you do not have an account, submitting a question will allow you to create one.

Tips

  • Search for an existing question before adding your own. This helps us prevent duplicate entries and track all questions.
  • If you find a matching question, vote on it and throw in a comment.
  • If you can't find a question for your problem, create your own question. Provide as many details as you can, especially steps to recreate the problem.

Rules

  • No spam, self-promotion, or advertising
  • No offensive language, posts, links, or images.
  • Please limit your submissions to one question per post.
  • Administrators have the ability to moderate the forums, including editing, deleting, and moving posts. Posts may be deleted for any reason, with or without notification.

Want to help us improve BoldGrid?  Please feel free to submit a Feature Request or a Bug Report.

This portal has been archived and will no longer be monitored.

You can browse new questions or ask your own in our BoldGrid Community Forum.

0
Opened

private blog posts visible

chris 6 years ago updated by jacqueems 6 years ago 1

I'm having trouble hiding some of my future blog posts which are incomplete. I put them as private but they are all showing up visible to the public on my website.

0
Opened

Is there anyway to install a popup screen on a Boldgrids site?

Stephen Day 6 years ago updated by arnelc 6 years ago 1

I would like to have a popup cookies opt-out screen appear on my website. Is there any way I can do that using Boldgrid?

0
Opened

I have issues with my home page image on a mobile device - I'm being told its the css - help?

ForwardVue 6 years ago updated 6 years ago 7

When I view my page and the mobile example on the editor it looks ok - not great but ok - but when I actually pull it up on my phone, the image is much smaller, putting a white background behind my what letters - it looks very unprofessional and cannot be read - I am being told by inmotion that it is css in the theme.   please help

0
Opened

Persistent database connection error on our website--I think Boldgrid 'Post and Page builder' is to blame

Media 6 years ago updated by tired 6 years ago 4

I have been dealing with a recurring 'error connecting to the database' with my website, as well as the occasional internal server error 500. The error only happens when I edit a page, then click update.

After much frustration and carefully testing each plugin I finally realized the Boldgrid 'post and page builder' is what's causing this error. When I disable the plugin, I no longer get this error and am able to update pages as normal.

I really need to use this plugin because my entire site was laid out using it, and if I disable it then the site looks like crap. I don't understand why this plugin is suddenly causing me issues because it used to work fine. I even 'rolled back' to a previous version of the plugin that worked fine for me, thinking that maybe the updated version was the problem, but even once I rolled back the plugin kept creating this error.

I guess my question is: is there a list of plugins known to conflict with the Boldgrid Post and Page builder plugin? If not, is there anyway I can go about figuring out which plugins might be conflicting? As I said, the Post and Page Builder worked fine for me before, so I can only imagine that it must be conflicting with another plugin.

If anyone has any info or advice, I would greatly appreciate it. This issue has been plaguing me for weeks and I'm at my wit's end.

0
Opened

The images i upload to my site will appear in lesser dimensions than original

Appetite For Analytics 6 years ago updated by carlosd 6 years ago 3

The images i upload is appearing than the original dimensions. Please tell me how to solve this issue. The images are uploaded through page builder plugin. 

0
Opened

Fetching inspiration categories error

webmaster 6 years ago updated by jacqueems 6 years ago 3

When clicking inspirations I get the following message...

There was an error fetching categories. Please try again in a few minutes.

0
Answered

Images not showing up in Internet Explorer

jzhang199 6 years ago updated by jacqueems 6 years ago 3

Some images on my website don't show up on internet explorer but show up fine with all other browsers. By any chance does anyone know how to fix this? Thanks in advance!

Answer
jacqueems 6 years ago

Thanks. Because IE can't use srcset, it's trying to load the images from the baseline source which isn't publically available. You should be able to solve this by removing the developer subdomain from the image source line.

0
Opened

Copying active to staged cite wont add information

lucile vleugels 6 years ago updated by christopherm 6 years ago 1

why wont copying an active site to a staged site transfer all of the information within that original page as well? It will copy the page but will contain demo information instead of all of the work I had already put into my active cite page. 

0
Opened

Private domain registration and search engine ranking

joe 6 years ago updated by christopherm 6 years ago 1
Hope this hasn't been asked and answered. I love my BoldGrid sites, but since I switched to BoldGrid I'm getting multiples more junk mail associated with my email information in my Whols registry. Don't know if it's related or not.

I'm wondering if I should take my domains private to maybe avoid all the junk mail. Is there any solid evidence out there which shows it can effect search engine page rankings if your domain is private vs public. I currently have great page ranking and don't want to mess that up by switching to private domains.
0
Opened

How do I change the opacity of the text background only

valerieclement rhn 6 years ago updated by carlosd 6 years ago 1

valerieclement.ca

As you see, there is a gray background behind the text "FEEL LIKE YOURSELF AGAIN".

I'd like the background to be transparent. How do I change its opacity without also affecting the opacity of the text?