Hi JT,

Sorry to hear about the styling problems on your website and our team will do everything we can to get this working for you.

It looks like the theme you are using bases a lot of its blog styles off of the Bootstrap framework which is causing some conflicts with the Post and Page Builder since it uses Bootstrap as well to handle responsive styling.

One solution I have for this is to use custom CSS to address these style conflicts and the following code snippets that should fix this problem.

@media (max-width: 991px) {
    .archive.category #masonry-loop article {
	position: relative !important;
	top: 0 !important;
	left: 0 !important;
	width: 100%;
    }
    .archive.category #masonry-loop {
	height: unset !important;
    }
}

I hope that this code works for you and please let us know if there is anything else that we can do to assist you, we are always happy to help!

Hi Lili,

If you are using the WordPress editor option you should see a button with 3 vertical dots. Clicking that button will display additional editing options and you should see the Post and Page Builder listed there. Selecting Post and Page Builder from that menu will restore the BoldGrid editing functionality for your page or post.

I hope that helps you get your preferred editor selected and please let us know if there is anything else that we can do to help!

Hi aseptoff,

We currently do not have a theme control in the Customizer that allows you to change the default number of products on the Shop Catalog page in WooCommerce, but I have created a feature request with our development team to begin working on adding this feature.

The only way to change how many products are displayed right now is to follow the steps outlined in the WooCommerce documentation.

I hope that we can get this feature added in an upcoming release and please let us know if there is anything else that we can do to help!

Thank you for reporting that typo to us!  I have notified our team about it and they have begun correcting the error.

Please let us know if there is anything else that we can do to assist you.

Hi Nicholas,

We have not updated our theme framework yet to convert Quora and Medium to icons yet, but our themes do include the Font Awesome library and you can get the icons to display by using some custom HTML markup in the Navigation Label field.  These pictures demonstrates what you will need to do to get the icons displaying correctly.

I hope that this helps you get the design you are looking for an please let us know if there is anything else that we can do to assist you.

Thank you for contacting us!

WordPress fully supports the use of GIF files in your content areas and if you are getting errors uploading them it is likely there is a server setting that is preventing the upload from completing properly.

If you post the error in this thread we will have a better understanding of what might be causing this problem, or you can reach out to your hosting provider for additional assistance.  Please let us know if there is anything else that we can do to assist you.

Thank you for contacting us, our team is happy to answer any questions you have about working with your BoldGrid website.

The best way to remove the translucent white background is to add some Custom CSS in the Customizer to help control the display.  The following code should provide the design you are looking for on mobile displays.

.palette-primary .call-to-action-wrapper {
    background-color: transparent;
}

If you have any other questions in the future please do not hesitate to ask.

Hi Jessica,

I am unable to locate an account in BoldGrid Central associated with the email address jessica@jrsymedia.com, was the website connected to a different address?  If you also have the URL of the website you are trying to access we can attempt to locate it that way as well.  Please get back to us with that information and we will do everything we can to get this fixed.

Hi Shubha, thank you for contacting us!

The problem you are seeing appears to be caused by some class names for HTML elements that are shared between your theme and the Post and Page Builder.  The quickest way to fix this particular problem is to use the Custom CSS option in the Customizer to address the styling inconsistencies.  Here is some code I wrote that should address the problems you are seeing:

@media (max-width: 767px) {
	#navbar .row > div {
		width: 100%;
	}
	#navbar .navbar-collapse.in {
		height: auto;
	}
}

Please let us know if the fix works or if you have any other questions for us!

Hi Nga,

I am unsure why the Backup plugin is removing files for other websites as part of the backup process.  The Backup plugin creates a few files during generation that are then wrapped up in a zip file when it completes, but I have not seen it effect the files for other installations before.  Have you only noticed the problem when working in a local environment or is this happening on your web server as well?